2019 RAM 2500 Complaints

The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Numbers: 22V140000 (Service Brakes, Hydraulic, Electronic Stability Control) and 21V880000 (Fuel System, Diesel) however, the parts to do the recall repairs were not yet available. The local dealer was contacted and informed the contact that they could not order the parts for recall repairs. The contact contacted a second dealer, McConnell Chrysler Dodge Jeep Ram (1405 Healdsburg Ave, Healdsburg, CA 95448), and a third dealer Autoworld Jeep (1370 Auto Center Dr, Petaluma, CA 94952) however, the dealers failed to return the phone calls. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that the tailgate failed to open as needed intermittently. The contact stated he had to press the release button on the tailgate while pushing the tailgate for the tailgate to respond. The contact related the failure to NHTSA Campaign Number: 22V904000 (Structure). The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The contact had not experienced a failure. The failure mileage was approximately 20,000. Parts distribution disconnect.

I have been trying for a year to get my recall performed. When I go to the dealer they say there is no parts available and I should contact FCA Recall Assistance. When I call FCA Recall Assistance they say parts are available and that I should try a different dealer. I have tried 3 dealerships and no one will fix the recall. I can't even register the vehicle because in California recalls need to be performed for registration. I do not know who else to turn to.

The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The contact was advised by the manufacturer that his vehicle was not eligible for the recall. Parts distribution disconnect.

Ram has ignored this recall NHTSA Recall#21v-880 /Y78 for the high pressure fuel pump in my 2019 Ram 2500 Cummins Turbo Diesel on several occasions. i contacted my dealer and they said they would order the new pump and they can only be allocated 2 pumps a week if they can get one. my dealer called a few weeks later and said they have a pump for recall and scheduled me a time slot to bring ram in. i did and halfway through the day the service manager called and said they went to do the new pump recall and FCA/Ram noticed them to not install the new replacement pump and gave no reason. my service advisor he was not given a reason from FCA and he said for me to contact FCA directly. i did and they gave me the run around and could not answer why they had the new replacement pump and did not allow my dealer to install. i have been so frustrated to the run around i searched for FCA rams inner chain email format and sent 3 emails to the top three heads for FCA north America and wouldn't you know it a lady called me personally and said that the head of FCA NA assigned her to me to get to the bottom of this. well its been a month and still no answer from FCA. i feel that they are playing Russian roulette with the recall on the 2019 ram 2500 cummins turbo diesels. my question to NTSB is if my ram stalls on rail road tracks and i get hit by a train is FCA liable for the death /injury of the occupants? thanks [XXX] cell [XXX] PS i could not find a form or way to submit and complaint about the recall so that is why this correspondence is happening. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds and hesitated to accelerate. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The dealer confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 48,807. Parts distribution disconnect.

The dealer is taking forever to perform this recall, States I am on a list. it will take 2 years to get my truck in to get fixed. And chrysler will not reimburse for replacement if done outside dealer.

The contact owns a 2019 Ram 1500. The contact received notification of NHTSA Campaign Number: 21V881000 (Fuel System, Diesel). The dealer was notified about the recall and informed her that parts were not yet available. The contact also received a recall notice for NHTSA Campaign Number: 20V043000(Power Train); however, she was informed that by the dealer that the recall could not be serviced until the parts for the initial recall were available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.

UNKNOWN. Truck will not start. Clicks, all warning lights come on, clicks, and nothing. Recall not performed as dealership states if they do the recall it will cause a complete engine failure.