2020 RAM 3500 Complaints

The contact owns a 2020 Ram 3500. The contact stated while at a standstill the vehicle lost motive power. The vehicle was restarted and functionality returned for several seconds before the failure recurred. There was no warning light illuminated. The vehicle was towed from the scene and diagnosed with a high-pressure fuel system failure. The manufacturer was not informed of the failure. The failure mileage was approximately 31,296.

The contact owns a 2020 Ram 3500. The contact stated while driving 45 MPH, the vehicle lost motive power. The vehicle was restarted and the functionality returned however, the failure recurred after several seconds. There was no warning light illuminated. The vehicle was towed from the scene. The vehicle was diagnosed with a high-pressure fuel system failure. The manufacturer was not informed of the failure. The failure mileage was approximately 17,018.

WE WERE DRIVING OUR 2020 RAM 3500 DIESEL WITH A 2000-POUND TRUCK CAMPER IN THE BED ON A CITY STREET ATTEMPTING TO MAKE A RIGHT TURN THROUGH A YIELD SIGN WHEN THE ENGINE SUDDENLY STOPPED COMPLETELY WITHOUT THE ABILITY TO RESTART IT. THIS RESULTED IN SUDDEN LOSS OF ACCELERATION, POWER STEERING, AND POWER BREAKS, LEADING TO A NEAR COLLISION WITH A LARGE POLE AND POSSIBLY OTHER VEHICLES IN THE IN THE INTERSECTION. ALTHOUGH WE MISSED THE POLE AND OTHER VEHICLES, IT WAS EXTREMELY DIFFICULT TO AVOID DUE TO LOSS OF POWER STEERING AND BRAKING. HAD OUR SPEED BEEN SLIGHTLY HIGHER, A COLLISION WOULD HAVE BEEN UNAVOIDABLE. AFTER HAVING OUR TRUCK INSPECTED BY THE DEALERSHIP, IT WAS DETERMINED THAT THE CAUSE OF THE ENGINE BREAKDOWN WAS THE BOSCH CP4.2 INJECTION PUMP CATASTROPHICALLY FAILING (OR "GRENADE-ING" OR "IMPLODING" AS THE DEALERSHIP PUT IT) RESULTING IN THE COMPLETE DESTRUCTION OF THE ENTIRE FUEL SYSTEM, STOPPING ALL FUEL FLOW TO THE ENGINE. AFTER THIS HAPPENED TO US, WE DID SOME RESEARCH AND FOUND THAT THE BOSCH CP4.2 INJECTION PUMP HAS BEEN DETERMINED TO BE INCOMPATIBLE WITH DIESEL FUEL FOUND IN THE USA DUE TO LACK OF LUBRICITY, AND HAS OTHER FUNDAMENTAL DESIGN DEFECTS THAT TOGETHER MAKE CATASTROPHIC FAILURE ALMOST INEVITABLE IN VEHICLES DRIVEN IN THE USA. MOST PREVIOUS RAM 3500'S USED A RELIABLE BOSCH CP3 INJECTION PUMP, BUT STARTING IN 2019 MODEL YEARS SWITCHED TO THE LESS EXPENSIVE CP4.2 EVEN THOUGH THIS ISSUE HAS BEEN KNOWN TO RAM AND CUMMINS DUE TO THE COUNTLESS INCIDENTS OF CATASTROPHIC FAILURE IN OTHER VEHICLES USING THE SAME PUMP FOR MANY YEARS. HAD WE KNOWN THIS PRIOR TO PURCHASING OUR TRUCK, WE WOULD NOT HAVE PURCHASED IT. WE WERE SURPRISED AND DISAPPOINTED TO FIND OUT THAT VEHICLES USING THIS DANGEROUS INJECTION PUMP HAVE NOT BEEN RECALLED.

TL* THE CONTACT OWNS A 2020 RAM 3500. THE CONTACT STATED THAT THE VEHICLE WAS ATTACHED TO A TRAILER. AFTER DRIVING AND ARRIVING AT THE RESIDENCE, THE CONTACT BECAME AWARE THAT THE TAILGATE HAD FALLEN INADVERTENTLY WHILE DRIVING, CAUSING DAMAGE TO THE TAILGATE AND THE TRAILER. THE CONTACT TOOK THE VEHICLE TO AUFFENBERG CHRYSLER DODGE JEEP RAM (176 AUTO CT, O'FALLON, IL 62269, (618) 622-4546) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE KEYFOB WAS UNINTENTIONALLY DEPRESSED WHILE IN HIS POCKET, CAUSING THE TAILGATE TO OPEN INADVERTENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000.

TRUCK CAUGHT FIRE IN ENGINE COMPARTMENT. I HAD JUST GOTTEN ON THE FREEWAY AND REACHED 70MPH WHEN I COULD SEE SMOKE COMING FROM THE ENGINE. PULLED OVER AND IT QUICKLY BECAME ENGULFED IN FLAMES. STATE FARM CLAIM 28-18Q6-12R ELIZABETH ANDERSON, CLAIM SPECIALIST, 844-292-8615X2539126712

POWER STEERING WENT OUT WHILE DRIVING AT HIGHWAY SPEEDS. WARNING COMES ON THE DISPLAY ADVISING THAT THE POWER STEERING NEEDS TO BE SERVICED. STEERING WHEEL BECOMES VERY STIFF.

MY 2020 RAM 3500 CUMMINS 6.7 LOST THE INJECTOR PUMP (CP4.2) AND I'M TOLD IT'S ABOUT 15K TO FIX AND WILL TAKE 2 MONTHS TO FIX DUE TO BACK ORDERED PARTS.

I AM ONE OF THE MANY 19-20 HD RAM OWNERS OUT THERE THAT HAVE THE PLAGUED BOSCH CP4 FUEL PUMP. IT IS ESSENTIALLY A TIME BOMB WAITING FOR OFF BECAUSE WHEN IT GOES IT SEND METAL THROUGHOUT THE FUEL SYSTEM MAKING THE VEHICLE INOPERABLE. THAT IS BAD ESPECIALLY THOSE OF US THAT TOW HEAVY. I HAVE ASKED RAM MULTIPLE TIMES ON WHEN THEY PLAN TO HELP US 19-20 OWNERS OUT AND I KEEP GETTING A COOKIE CUTTER ANSWER FROM THEM THAT NOTHING IS IN THE WORKS EVEN THOUGH THE 2021 MODEL HD RAMS HAVE THE RELIABLE CP3 FUEL PUMP AND IT IS A DIRECT SWAP OUT. LUCKILY NOTHING HAS YET HAPPENED TO MY VEHICLE BUT I WORRY WHEN I DRIVE TOWING OUR HOME AROUND, FULL TIME LIVING IN AN RV, THAT THE FUEL PUMP WILL GRENADE ITSELF. WHEN THAT FUEL PUMP GOES ABOUT HALF OF THE TIME THE DEALERSHIPS ARE NOT HONORING THE WARRANTY CLAIM BECAUSE THEY BLAME IT ON BAD FUEL BUT HOW CAN WE CONTROL IF THE FUEL WE GET IS BAD OR GOOD, SPECIFICALLY WATER IN FUEL. OWNERS ARE BEING STABBED WITH A 10K TO 20K REPAIR BILL TO REPLACE THE ENTIRE FUEL SYSTEM. PLEASE FORCE RAM TO ISSUE A RECALL TO REPLACE THE CP4 PUMP WITH THE CP3 PUMP SO THAT WE DO NOT DRIVE AROUND WITH A PLAGUED FUEL PUMP ANYMORE. TELL THEM TO DO THEIR JOB BECAUSE YOU EXPECT ME TO DO MINE. I AM NUCLEAR PROPULSION PLANT OPERATOR/SUPERVISOR FOR 20 PLUS YEARS IN THE NAVY AND WE SCRUTINIZE EVERYTHING TO ENSURE SAFE AND RELIABLE OPERATION OF NUCLEAR PROPULSION PLANTS.

I BOUGHT MY TRUCK JUST OVER A MONTH AGO AND WAS TOLD I HAD TO ADD LUBRICANT TO MY FUEL IN ORDER TO KEEP MY FUEL PUMP FROM BLOWING UP, AS WELL AS ONLY PUT IN 'GOOD DIESEL.' I KNOW DIESEL CAN CHANGE FROM ONE GAS STATION TO ANOTHER, BUT TO ADD A LUBRICANT IN ORDER TO KEEP MY FUEL PUMP FROM BLOWING UP ON AND BRAND NEW $80000 TRUCK! ALL BECAUSE OF THE CP4 THAT RAM DECIDED TO USE FOR TWO YEARS, THEN WENT BACK TO THE CP3 IN 2021. THOUSANDS OF PEOPLE HAVE HAVING THEIR PUMPS BLOW UP IN THE FIRST 10000 MILES, BEING LEFT STRANDED FOR MONTHS BECAUSE THEY HAVE TO REDO THE ENTIRE FUEL SYSTEM AT A PRICE TAG OF $17000. I HAVE HAD SURGING ISSUES THAT ARE MAKING ME NERVOUS TO THE POINT THAT I'M WILLING TO TAKE A $10000 LOSS ON MY TRUCK AND TRADE IT IN FOR A DIFFERENT ONE. I DON'T WANT TO BE LEFT STRANDED ON THE WAY TO WORK ONE DAY BECAUSE FCA DOESN'T WANT TO RECOGNIZE THEY PUT IN A DEFECTIVE PART THAT IS CAUSE CATASTROPHIC FAILURE AND LEAVING US CONSUMER OUT OF A VEHICLE FOR MONTHS. THIS HAS TO CHANGE!

WHILE DRIVING AT HIGHWAY SPEED A ROD CAME THROUGH THE ENGINE BLOCK. I WAS FORTUNATE I WAS ABLE TO COAST TO THE SHOULDER OF THE HIGHWAY BEFORE COMING TO A COMPLETE STOP. I WAS TOWING A TRAILER. THE ENGINE GAVE NO INDICATION ANYTHING WAS WRONG. THE ONLY NOTABLE THING WAS THE LOST OF FUEL MILEAGE THAT BEGIN TO DECREASE EARLIER IN THE DAY. THE RAM ENGINEERING DEPARTMENT IS HOLDING UP THE DEALER FROM REPAIRING THE ENGINE. THEY ALSO HAVE ANOTHER THERE WITH A SIMILAR ISSUE. THEY CAN'T PROVIDE A TIMEFRAME ON WHEN THE REPAIR WILL BE DONE. NO RENTAL OR LOANER VEHICLE IS GIVEN. THIS IS MY WORK TRUCK AND NO INCOME WHILE THE TRUCK IS DOWN.