2019 RAM 3500 Complaints

TL* THE CONTACT OWNED A 2019 RAM 3500. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING 55 MPH, WHEN ANOTHER VEHICLE INSERTED INTO THEIR LANE AND TO PREVENT AN IMPACT, THE DRIVER TURNED THE STEERING WHEEL TO THE DITCH AND CRASH INTO A "DIRT DRAIN DITCH". THE CONTACT STATED THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THAT THE FRONT SEAT PASSENGER SUSTAINED INJURIES ON HER RIGHT SHOULDER, NECK AND BACK PAINS WHILE THE DRIVER ALSO SUSTAINED INJURIES TO HIS RIGHT SHOULDER, NECK AND BACK PAINS. THE REAR PASSENGER HER DAUGHTER HIT HER HEAD ON THE WINDOW AND HAD BACK PAINS. THE CONTACT STATED HER HUSBAND AND HERSELF DID SEEK MEDICAL ATTENTION AND WOULD NEED SURGERY FOR THEIR RIGHT SHOULDERS. THE CONTACT STATED THE REAR SEAT PASSENGER DID NOT NEED ANY MEDICAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE INSURANCE ADJUSTER DEEMED THE VEHICLE A TOTAL LOSS. THE VEHICLE WAS TOWED TO IMPOUND LOT. THE CONTACT CALLED BUD CLARY CHEVROLET OF MOSES LAKE SERVICE CENTER (12056 N FRONTAGE RD SITE B, MOSES LAKE, WA 98837, (509) 765-4517) AND WERE MADE AWARE OF THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. *DT*JB

I HAVE A 2019 RAM 3500 TRUCK WITH THE HIGH OUTPUT 400HP ENGINE AND THE 'HEAVY DUTY' AISIN TRANSMISSION. I AM HAVING PROBLEMS WITH THE TRANSMISSION. WHILE DRIVING IN MOUNTAINOUS TERRAIN AT SLOW SPEED (5 TO 10 MPH) THE TRANSMISSION SEEMS TO SHIFT INTO NEUTRAL, ENGINE WILL REV UP TO 2000 TO 2500 RPM FOR A FEW SECONDS AND THEN SLAM INTO GEAR, CREATING A SAFETY HAZARD. THIS HAPPENS ON A CONTINUAL BASIS. A FEW TIMES, I HAVE STOPPED AT AN INTERSECTION ON A HILL, WHEN ATTEMPTING TO TAKE OFF AND TURN INTO TRAFFIC, THE TRUCK WILL GET PARTIALLY INTO THE ROAD WHEN THE TRANSMISSION SEEMS TO SHIFT INTO NEUTRAL, SLOWS DOWN WHILE THE ENGINE REVS TO 2000 TO 2500 RPM (WHILE TRAFFIC KEEPS COMING AT YOU) AND FINALLY SLAMS INTO GEAR AND STARTS MOVING AGAIN. THE NATURE OF THE ISSUE IS CREATING A LIFE THREATENING SITUATION. WHEN YOU ARE ON A HILL AND STOP, UPON REMOVING YOUR FOOT FROM THE BRAKE TO RESUME TRAVEL UP THE HILL, THE TRUCK WILL ROLL BACKWARDS, AFTER ROLLING A SHORT DISTANCE THE TRANSMISSION WILL SLAM INTO GEAR CAUSING THE ENGINE TO STALL. AS THE ENGINE DIES, THERE IS A COMPLETE LOSS OF BRAKING AND STEERING, LEADING TO MORE LIFE THREATENING SITUATIONS; AS YOU ARE ROLLING BACKWARDS WITH LITTLE TO NO BRAKES OR STEERING. MY AREA HAS A LOT OF STEEP GRADES THAT WE HAVE TO DRIVE ON A REGULAR BASIS. I HAVE TAKEN THE LEMON TO THE DEALER FOR REPAIR MANY TIMES. MY INITIAL COMPLAINT AND DEALER VISIT WAS AT APPROXIMATELY 3,500 MILES. THERE HAVE BEEN MULTIPLE FIRMWARE UPDATES , WITH NO CHANGE IN THE BEHAVIOR. ANOTHER ATTEMPT WAS CHANGING THE TRANSMISSION INTERNALS, NO CHANGE IN THE BEHAVIOR. ANOTHER TRIP INVOLVED ADDING A RECORDER TO LOG THE BEHAVIOR TO SEND TO MANUFACTURER.. THE LAST TIME, I WAS TOLD THERE IS NOTHING ELSE TO BE DONE. A CASE HAS BEEN OPENED WITH RAM, WHICH HAS RESPONDED IT IS OPERATING WITHIN THE DESIGN LIMITS AND THEY WILL NOT DO ANYTHING ELSE.

TL* THE CONTACT OWNS A 2019 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V036000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TWO MAIN ISSUES THAT ARE CAUSING A LOT OF CONCERN. 1) THE HOOD SHAKES TO THE POINT THAT IT WILL WEAKEN OVER TIME AND LOOKS LIKE AT TIMES THE HOOD WILL COME OFF. IT'S SEVERELY CONCERNING. THE FIX WAS TO ADJUST THE HOOD STOPS. THIS ONLY LIFTED THE HOOD MORE BREAKING THE SEAL AROUND THE HOOD WITH MAJOR AIR GAPS THIS HAPPENS AT HIGHWAY SPEEDS AND IN HEAVY WINDS. 2) THE FRONT END MAKES A LOUD AUDIBLE CLUNK. WE HAVE REPLACED CAB MOUNTS, CHECKED THE SUSPENSION COMPONENTS AND THE ISSUE IS STILL THERE. SOMETHING IS CERTAINLY MAKING CONTACT AND OVERTIME WILL WEAR OUT. THIS HAPPENS ON OFF CAMBER TURNS OR OFF CAMBER APPROACH AND DEPARTURES (SLOW SPEEDS. THINK OF GOING INTO A PARKING LOT OR PULLING OUT OF A DRIVEWAY).

AFTER HAVING THIS TRUCK IN THE SERVICE DEPARTMENT 7 TIMES FOR AN ISSUE WITH THE AUTO LEVEL REAR AIR SUSPENSION AND STILL NOT HAVING THE ISSUE SOLVED I FIRMLY BELIEVE THAT AFTER THIS INCIDENT OCCURRED THAT SOMEONE IS GOING TO BE SERIOUSLY HURT OR KILLED. ON FEBRUARY 18, 2020 I WAS DRIVING 70MPH DOWN A 6-7% DOWNGRADE WHILE PULLING A 25FT BIG TEX FLATBED TRAILER UNLOADED WEIGHING 5,800 POUNDS WHEN OUT OF NO WHERE IT DECIDED TO SWITCH ITSELF OUT OF ALTERNATE TRAILER HEIGHT TO NORMAL RIGHT HEIGHT. IT SCARED THE LIVING DAYLIGHTS OUT OF ME. NOT KNOWING IF THE ENTIRE SYSTEM WAS GOING TO FAIL AND POTENTIALLY BLOWOUT TAKING OUT MY BRAKE LINES ALONG WITH IT. LIKE I ALREADY STATED I HAVE HAD THIS TRUCK IN THE SERVICE DEPARTMENT 7 TIMES FOR THIS ISSUE AND NOT ONE PERSON CAN FIGURE OUT WHAT IS WRONG WITH THE TRUCK. I HAVE REQUESTED THE DEALERSHIP WHERE I PURCHASED IT FROM TO RE-PURCHASE IT BUT THE FIRMLY DENIED THAT. I HAVE ALSO REQUESTED THAT THE FCA US LLC RE-PURCHASE THIS TRUCK DUE TO MY STATE LEMON LAW BUT THEY AS WELL FIRMLY DENIED A RE-PURCHASE.

TL* THE CONTACT OWNS A 2019 RAM 3500. THE CONTACT STATED THAT DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LUNGED FORWARD. THE CONTACT STATED THAT THE TAILGATE HANDLE FRACTURED AND TAILGATE WAS DAMAGED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT ALSO STATED THAT THE ELECTRONIC THROTTLE BODY WARNING LIGHT WAS CONSTANTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO DOLAN DODGE RAM FIAT LOCATED AT (700 KIETZKE LN, RENO, NV 89502) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 500.

RED HYDRAULIC FLUID IN BRAKE SYSTEM CAUSE BRAKE FAILURE, WHICH CAUSE ME TO CAUSE MINOR DAMAGE TO A BRAKE LINE. DEALER HAS HAD VEHICLE FOR OVER 2 MONTHS, CLAIM VEHICLE DOESN'T QUALIFY FOR RECALL THAT STATES SIMILAR ISSUES AS V98 WHICH IS FOR 2019 DODGE RAM 3500S , ALSO SAYS PARTS ARE ON RESTRICTIONS DO TO RECALL AND CAN NOT REPAIR MY VEHICLE DO TO THIS.

AFTER REPLACING THE EGR VALVE AT 55,000 MILES DEALER WENT TO RESET SERVICE CODES. PCM WAS FOUND TO BE AT FAULT AND UNABLE TO CLEAR CODES. DEALER CLAIMED PCM WAS NOT UNDER WARRANTY. RAM CUSTOMER CARE MADE NO EFFORTS TO REPLACE OR REPAIR PCM. HAVE HAD 9+ ISSUES WITH THE TRUCK. ALL ISSUES HAVE FALLEN OUTSIDE OF WARRANTY BY 3 TO 4 THOUSAND MILES.

HOOD IS SHAKING AT HIGHWAY SPEEDS BETWEEN 65-80MPH. IT APPEARS THE LEFT AND RIGHT SIDES OF THE HOOD ARE LIFTING IN THE WIND. AFRAID THAT HOOD COULD BLOW OPEN IN SEVERE WINDS. HOOD CAN BE LIFTED WITH FINGERS WHEN AT REST WHILE STILL LATCHED.

TL* THE CONTACT OWNS A 2019 RAM 3500. WHILE DRIVING 65 MPH, THE STEERING WHEEL STARTED TO PULL TO THE RIGHT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO LANDMARK DODGE CHRYSLER JEEP RAM (6850 MT ZION BLVD, MORROW, GA 30260, (770) 968-4900) WHERE IT WAS DIAGNOSED THAT AN ALIGNMENT WAS NEEDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 40.