2020 RAM 3500 Complaints

As of today, manufacturer/dealers have failed to comply with repairs based on national recalls. On several appointments, the parts are never received. Manufacturer and dealers are not complying with mandated recalls. Please take action!

Y78 Recall. The recall for the CP4 pump has been issued. Ive been on the dealership waitlist since the recall became available.My truck began to have rough idling and surging which it never had before. I called the dealer to ask a timeframe for when the recall would be completed, they advised me that they were no longer receiving pumps for the recall and had not received any in a few months. The lady in service advised me if I was that concerned for pump failure to try and source a pump conversion kit myself and submit for reimbursement afterwards (which I did). I submitted copies of receipts from both the retailer I ordered from as well as credit card statements showing proof of purchase which FCA required per their email. However, FCA has denied my request for reimbursement of parts. I have been in communication with them via email trying to get a explanation of why I was denied. They stated that I do not meet criteria for reimbursement even though I have submitted all required documents that they ask for. They are unable to provide explanation aside from their automated generic response saying I do not meet criteria. I have tried calling their provided customer care number to speak to a representative but have been unable to talk to anyone other than an automated system.

While leaving the veterinary office parking lot there is a short steep hill. As I started up the hill slowly as there are pedestrians around. About halfway up my truck starts rolling backwards as if the transmission has shifted into neutral I hit the brakes to stop and then start out again. This has happened about 5 times in the same place since I have owned the truck and one other place that also was a short steep driveway. I did take the truck to the dealership and they could not recreate the problem but they did do an update to the TCM. So far no problems.

The contact owns a 2020 Ram 3500. The contact stated that while depressing the accelerator pedal, the vehicle hesitated before accelerating. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 22,000. Parts distribution disconnect.

What braking towing a 36’ 5th wheel Rv steering wheel shakes extremely bad. No issues not towing. Ram dealer could not find anything wrong this has happened from the time I bought the vehicle January 2022 it had 17000 miles to current 35950 miles

The contact owns a 2020 Ram 3500. The contact stated that she locked the vehicle with the key fob, and the auto start system started the vehicle. The vehicle was not taken to the dealer. The manufacturer was contacted and suggested that the manufacturer of the battery be contacted. The manufacturer provided no additional assistance. The failure mileage was 16,000.

The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) and the vehicle was taken to the dealer who performed an inspection test and informed the contact that the vehicle had failed the inspection. However, the parts to do the recall repair were not yet available. The contact stated that the dealer informed her that the manufacturer was shipping one part per week. The contact stated that she stopped driving the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Parts distribution disconnect.

Two local tire shops say the sidewalls are unsafe and the vehicle should not be driven. However, Firestone verbally reassures me it is solely a cosmetic issue. They have refused to put anything in writing. Details below: Transforce ATs 275/70R18 were the "upgraded snowplow package" OEM tires for my RAM. I've never used them as such; it has solely been a highway vehicle. However, these tires have worn very irregularly, despite 3 times to the dealer and FIRESTONE shops to confirm the factory alignment is and has always been perfect. Tires always properly inflated. Frequent rotations, usually at 5K, but once at 7k miles. The sidewalls have a visible "cut" or seam all the way around the circumference of the tires. One tire the outer layer has peeled back, revealing the white material all the way around the tire. Looks like crap. This is a highway truck - it is NOT caused by hitting a curb, or by using "tire shine" like the Firestone representative suggested. My OEM tires are mismatched, two date codes 0620, one 0720, and one illegible. I recognize there was a recall on certain dates for this exact tire due to poor wear and buggered compounds. But Firestone says these don't qualify for replacement. Because the tires with the date code 0620 have BOTH sidewall delamination AND poor wear immediately above the whitewalls, I think that is pertinent. The tire with the 0720 date code is performing much better. But Firestone doesn't care. Local tire shops say they are unsafe to drive, but the nearest Firestone dealer (100 miles away) says it is just a cosmetic issue; that sidewalls peeling like shown below is common with Firestone "mold defects". Firestone Warranty says to take it to a Firestone store. The Firestone store says they don't do anything for OEM tires, and I should instead call Corporate Firestone Customer Service. Customer Service says to contact Warranty. They are driving me crazy. I want safe tires that I am confident won't blowout.

Sudden, catastrophic failure of Hydro Boost Pump Port Tube Assembly resulting in severe loss of steering and braking capability accompanied by high pressure release of flammable power steering fluid into and within engine compartment

The contact owns a 2020 Ram 3500. The contact stated that after his son started the vehicle, there was a metal-on-metal sound coming from the engine. The contact stated that his son was not aware of any warning lights being illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 20V511000 (Engine and Engine Cooling, Electrical System). The failure mileage was approximately 135,000.