2016 RAM 3500 Complaints

I PURCHASE A 2016 DODGE RAM 3500 DUALL LIMITED WITH 2K MILES ON IT. THE TRUCK HAS GARBAGE NEXAN TIRES ON IT. NEXAN CLAIMS IT IS A 40K MILE WARRANTY TIRE. FUNNY THOUGH, AT 11K MILES I HAD ONE NEXAN TIRE FAILURE DUE TO TREAD SEPARATION. TOOK TRUCK TO DEALER, DEALER GOT WITH NEXAN, WORKING WITH NEXAN LIKE 'GOING TO THE DENTIST TO GET ANYTHING DONE. SAID THEY WOULD REIMBURSE ME FOR THE TIRE THAT FAILED AT 11K MILES, THAT WAS TWO MONTHS AGO STILL NO REFUND AND I CALL EVERY WEEK LOOKING FOR MY REFUND. COUPLE MONTHS GO BY AND ANOTHER NEXAN TIRE FAILURE AT 13K MILES. YOU GUESSED IT ANOTHER TREAD SEPERATION. TAKE TRUCK TO DEALER, THEY SAY CAN'T HELP. CALL NEXAN THEY SAY YOU NEED TO SHIP ALL 6 TIRES BACK SO WE CAN TEST THEM. IM TESTING THEM FOR YOU AND THEY ARE CRAP! TWO TIRE FAILURES WELL UNDER 40K, THIS IS NOT A COINCIDENCE THESE TIRES ARE GARBAGE. I HAVE MY WIFE AND DAUGHTER WHO I DRIVE AROUND IN A $75K RAM DUALLY LIMITED AND I AM SCARED FOR THEIR SAFETY WITH THESE FAILING TIRES. NEXAN MIGHT AS WELL TELL ME TO GO #@$& MYSELF AS THEIR CUSTOMER SERVICE AGAINST AND WARRANTY DEPARTMENT ARE A JOKE. BEWARE DONT BUY NEXAN TIRES. DODGE ALSO SHOULD STOP PUTTING THESE GARBAGE TIRES ON THEIR TRUCKS, GOING TO GET SOMEONE KILLED.

I FORGOT TO INCLUDE THE TIRE SIZE ETC WITH MY ORIGINAL COMPLAINT. ORIGINAL COMPLAINT #11279115 SHIFTED BELT IN TIRES NEXEN LT235 80R17E ON & OFF ROAD TIRES ORIGINAL EQUIPMENT ON MY 2016 RAM 3500 DUALLY

VIBRATION IN FRONT WHEEL, DIAGNOSED AT DEALERSHIP THAT THE TIRE HAS A SHIFTED BELT. THIS TIRE IS ON THE DRIVER'S SIDE. WE ALREADY REPLACED THE PASSENGER SIDE FRONT TIRE 2/13/19. THIS IS A DUALLY TRUCK AND WE ARE CONCERNED THAT THIS WILL ALSO HAPPEN TO THE 4 REAR TIRES. THE VEHICLE CURRENTLY ONLY HAS 21,390 MILES. THIS SHOULD NOT BE OCCURRING AND IS A SAFETY HAZARD. I TRIED TO CONTACT THE MANUFACTURER BUT THEY HAVE NOT RETURNED MY CALLS.

TL* THE CONTACT OWNS A 2016 RAM 3500. THE CONTACT STATED THAT THE AIR BAG INDICATOR PERIODICALLY ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS WITHIN THE DRIVER'S SIDE AIR BAG. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. NORTHPOINT CHRYSLER DODGE JEEP RAM (4441 US-5, DERBY, VT 05829, (802) 334-3179) AND MIDSTATE CHRYSLER DODGE JEEP RAM (1365 US-302, BARRE, VT 05641, (802) 479-0586) WERE CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE NEEDED TO BE DIAGNOSED AND THE REPAIR WOULD BE PAID AT THE CONTACT'S EXPENSE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WAS NO EXTENDED WARRANTY ON THE VEHICLE FOR THE FAILURE. THE FAILURE MILEAGE WAS 62,000.

I APPLAUD YOUR WORK IN HOLDING AUTOMAKERS ACCOUNTABLE AND RESPONSIBLE FOR FIXING VEHICLE SAFETY ISSUES. HOWEVER, MY VEHICLE WAS RECALLED FOR V06/NHTSA 19V-021 (STEERING SYSTEM RECALL). RATHER THAT PROVIDING NEW PARTS FOR THE DEFECTIVE PARTS, RAM STATES THAT NHTSA HAS APPROVED WELDING THE STEERING JAM NUTS TO THE ADJUSTER. THE DEALER SUBMITTED A STAR CASE (#101582875) TO HAVE REPAIR PARTS PROVIDED WHICH WAS DENIED, BASED ON NHTSA APPROVAL OF WELDING. ALSO, CALLED RAM CARE (CASE # 68052515) THEY REFUSED TO PROVIDE REPAIR PARTS AND DIRECTED ME TO CONTACT THEIR FCA HQS VIA STANDARD MAIL. IT IS APPALLING TO ME THAT WE HAVE HEAVY DUTY TRUCKS ON THE ROAD THAT COST OVER $60K AND RATHER THAT REQUIRING RAM TO REPLACE DEFECTIVE PARTS, WE ALLOW THEM TO WELD PARTS. MOST OF THESE HEAVY DUTY TRUCKS ARE USED TO HAUL HEAVY TRAILERS. WELDS IF NOT DONE PROPERLY WEAKEN METAL AND CAN BREAK UNDER STRESS. ADDITIONALLY, THIS FIX (WELDING) RENDERS STEERING SYSTEM ADJUSTMENTS INOPERABLE WITHOUT GRINDING THE WELD ADJUSTING THE STEERING AND RE-WELDING THE PART ALL OF WHICH DAMAGES AND STRESSES THE CRITICAL EXISTING STEERING PARTS. REQUEST THAT NHTSA REQUIRE RAM TO REPLACE THE DEFECTIVE STEERING PARTS AND NOT ALLOW A JAM NUT TO THE ADJUSTER WELD AS A PERMANENT FIX TO THE STEERING SAFETY RECALL. THANKS

I BOUGHT THIS 2016 RAM 3500 BRAND NEW IN APRIL 2016. I NOW HAVE 9600 MILES ON IT AND THE RIGHT FRONT TIRE SEPARATED. THE LEFT FRONT IS GOING TO DO THE SAME THING. THE TIRE DOT CODE IS 2215. THESE TIRES WERE ALMOST A YEAR OLD WHEN I BOUGHT THE TRUCK. I WANT TO KNOW IF THERE ARE ANY RULES AND REGULATIONS ON SELLINGVEHICLES WITH TIRE ONE YEAR OLD. I WAS ON THE FREEWAY DOING 70 MPH.

TL* THE CONTACT OWNS A 2016 RAM 3500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18E096000 (STEERING). THE CONTACT TOOK THE VEHICLE TO HUMES CHRYSLER JEEP DODGE & RAM (1010 ROUTE 19 NORTH, WATERFORD, PA 16441, (888) 571-5737) WHERE THE RECALL REPAIR WAS PERFORMED. THE VEHICLE WAS RETURNED TO THE CONTACT. A FEW MONTHS LATER, THE VEHICLE NEEDED THE OUTER TIE ROD REPLACED AND A FRONT END ALIGNMENT. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT, DUE TO A WELDING THAT HAD BEEN PERFORMED ON THE VEHICLE FROM THE RECALL REPAIR, THE VEHICLE COULD NOT BE REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE WELDING WAS AN APPROVED REPAIR BY NHTSA AND HE WOULD NEED TO CONTACT NHTSA FOR MORE INFORMATION. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *BF *TP

TIRE SEPARATION AND VIBRATION IN ALL 6 TIRES. VEHICLE HAS 22690 MILES ON IT AND HAS HAD TIRE ISSUES SINCE NEW WITH VIBRATION AND SEPARATION OF CHEAP TIRES DODGE HAS PUT ON THESE VEHICLES, THAT THEY SELL AT A HIGH PRICE. DRIVING AND MADE IT TO MY GARAGE WHEN THE TIRE SEPARATED. IT WAS THE FRONT DRIVERS SIDE TIRE. THANKFULLY I WASN'T DOING HIGHWAY SPEED.

RAM DEALER SERVICE DEPT. AFTER COMPLETING A STEERING DRAG LINK RECALL SERVICE REPORTED AFTER TEST DRIVE A SHIMMY /SHAKE IN STEERING WHEEL STARTING AT VEHICLE SPEED OF APPROX. 20 MPH. DIAGNOSIS AS A FAULTY STEERING DAMPER, REPLACED DAMPER AND RETURNED VEHICLE TO CUSTOMER. CUSTOMER RETURNED NEXT DAY REPORTING BAD SHIMMY, WAS TOLD VEHICLE WOULD NEED TO BE SCHEDULED FOR ANOTHER SERVICE VISIT AND ALLOWED TO LEAVING WITHOUT SERVICE DEPT INSPECTING VEHICLE. CUSTOMER RETURNED APPROXIMATELY 2 WEEKS LATER INSISTING SERVICE WRITER TEST RIDE VEHICLE, VEHICLE WAS INSPECTED AND DETERMINED TO HAVE BELT SEPARATION IN DRIVER SIDE FRONT TIRE. TIRE WAS REMOVED AND REPLACED WITH SPARE TIRE. DEFECTIVE TIRE IS WITH VEHICLE OWNER. RAM 3500 DUAL REAR WHEEL, NEXEN 235/80 R17 ROADIAN AT PRO 8, 28,300 MILE. ORIGINAL TIRES, ORIGINAL OWNER ROTATED ONCE AT APPROX 18,000 MILES

ON 8/21/2019 I EXPERIENCED EXCESSIVE VIBRATION & TRUCK PULLING TO THE RIGHT TRAVELING NORMAL HWY SPEED. ISSUE WAS SO SEVERE, I STOPPED TO CHECK. TIRES LOOKED FINE & PRESSURES WERE OK.RETURN TRIP WAS WORSE WITH MAX SPEED OF 35MPH. NEXT DAY I TOOK THE TRUCK TO AN INDEPENDENT TIRE CENTER & WAS TOLD THAT THE BELTS INTHE FRONT TIRES WERE SEPARATING. TIRES ARE NEXEN ROADIAN HTX LT235/80/R17.THEY ARE ORIGINAL TIRES WITH ONLY 8,010 MILES ON THEM. I CONTACTED RAM THRU THEIR WEBSITE. GOT NO RESPONSE. EMAILED THE DEALERSHIP WHERE I BOUGHT THE TRUCK. NO RESPONSE. I CALLED NEXEN & WAS TOLD THAT THE WARRANTY ONLY COVERED TREAD WEAR. THEY WERE NOT CONCERNED ABOUT THE SEPARATION.THEY EMAILED A PACKET OF INFORMATION THAT THEY WOULD NEED TO INVESTIGATE MY ISSUE. THEY ALSO ADVISED ME TO CHANGE THE TIRES ASAP BECAUSE ONCE I NOTIFIED THEM OF THE PROBLEM, THEY WERE NOT RESPONSIBLE FOR ANY DAMAGES OR INJURIES.I CALLED THE NEAREST RAM DEALERSHIP AND ASKED IF THEY COULD CHECK IT OUT. THE BEST THEY COULD DO WAS SCHEDULE AN APPT IN TWO WEEKS. SINCE I COULD NOT SAFELY DRIVE THE TRUCK, I REPLACED ALL SIX NEXEN TIRES ON 8/27/2019 AT A COST OF OVER $1,800. THAT TIRE CENTER ALSO CONFIRMED A PROBLEM WITH THE TIRES. I FINALLY HEARD FROM FCA. THEY CREATED A CASE # AND ASKED THAT I MAKE AN APPT AT A DEALERSHIP SO THEY COULD INVESTIGATE. I ASSUMED FCA WAS GOING TO CONTACT THE DEALERSHIP SINCE THEY ASK FOR THE APPT INFO. DROVE 60 MILES TO THE DEALERSHIP WHERE WE BOUGHT THE TRUCK. THEY KNEW NOTHING ABOUT THE ISSUE. FCA DID NOT CONTACT THEM. IN FACT THEY CLOSED MY CASE AS SOON AS THEY CONFIRMED THE APPT. BOTTOMLINE, THESE TIRES ARE DANGEROUS. THERE ARE MULTIPLE COMPLAINTS ON THE VARIOUS FORUMS FOR TIRES AND TRUCKS. RAM DOESN'T CARE. FIATCHRYSLER DOESN'T CARE. NEXEN DOESN'T CARE. I'M HOPING YOU DO. I'VE DRIVEN LOTS OF VEHICLES IN MY TIME, I WAS SCARED DRIVING ON THOSE TIRES AND LUCKY TO GET HOME.