2016 RAM 3500 Complaints

DECEMBER 28, 2018 WAS APPROACHING A ROUNDABOUT TRAFFIC ISLAND WHEN TURNING LEFT AND RIGHT THE TRUCK WHEN OUT OF CONTROL AND BOUNCED OFF CURB AND OVER CENTER ISLAND ONE OVER CONCRETE PLANTING BOX UNDER CONSTRUCTION.BLEW PASSENGER SIDE TIRE AND DAMAGING WHEEL,FRONT DIFFERENTIAL TRAINING ARM, DRAG LINK JAM NUT COMPLETELY LOSSE AND CAUSING STEERING WHEEL TO 90 DEGREES LEFT.CLOSE TO HOME USEDFRIENS FLAT BED TRAILER TO TAKE HOME. NEWER TRUCK DID NOT WANT TO BRAND TITLE WITH INSURANCE CLAIM. IT TOOK TWO MONTHS TO SAVE MONEY AS A REPAIR APPROXIMATELY $2300. THE MECHANIC SAID THE DRAG LINK WAS COMPLETELY LOOSE. GOT TRUCK REPAIRED. APPROXIMATELY 30DAYS LATER A RECALL FOR THE DRAG LINK DEFECT. I FEEL LUCKY FOR NOT BEING KILLED. LUCKY I WAS GOING 25MPH.

TL* THE CONTACT OWNS A 2016 RAM 3500. THE CONTACT HAD THE VEHICLE SERVICED FOR NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). DUE TO THE RECALL REMEDY, THE CONTACT WAS NO LONGER ABLE TO OPERATE THE VEHICLE PER FEDERAL MOTOR CARRIER GUIDELINES. AS A RESULT, THE CONTACT HAD THE RECALL REPAIR REVERSED IN ORDER TO UTILIZE THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD REPAIR THE VEHICLE WITH A NEW AND DIFFERENT REMEDY AT THE CONTACT'S EXPENSE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *DT*JB *TR 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

I WAS DRIVING ON THE FREEWAY WITH MY TRAILER LOADED WHEN THE STEERING WHEEL STOPPED CONTROLLING THE DIRECTION OF THE VEHICLE. IT CAUSED ME TO LOSE CONTROL OF THE VEHICLE AND COLLIDE INTO ANOTHER VEHICLE AND HITTING THE FREEWAY MEDIAN WALL. UNKNOWN AS TO THE COMPONENT, I AM STILL WAITING FOR A REPORT.*DT PHOTOS ATTACHED *JB

TL* THE CONTACT OWNS A 2016 RAM 3500 EQUIPPED WITH NEXEN ROADIAN HTX TIRES, SIZE: LT235/80/R17. WHILE DRIVING 45 MPH, THE LOW TIRE PRESSURE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT TIRE SHOP WHERE IT WAS DIAGNOSED THAT THE REAR INNER PASSENGER SIDE TIRE HAD APPROXIMATELY 32 HOLES IN THE CENTER OF THE TIRE. THE CONTACT ALSO MENTIONED THAT DURING THE WEEK OF JULY 3RD, THE FRONT DRIVER'S SIDE TIRE HAD TO BE REPLACED BY AN INDEPENDENT TIRE SHOP. THE VEHICLE WAS TAKEN TO PRINCE FREDERICK CHRYSLER JEEP DODGE (265 SOLOMONS ISLAND RD, PRINCE FREDERICK, MD 20678) AND REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 42,000. THE DOT NUMBER WAS UNKNOWN.

ON THE SCREEN IT COMES UP (NOT ALL THE TIME) IT COMES UP SERVICE ELECTRONIC BRAKING SYSTEM AND CHECK TRAILER BRAKES( NO TRAILER) & EXHAUST BRAKE AND THE CRUISE CONTROL WILL COME OUT. I HAVE HAD MY TRUCK INTO LARRY MILLER IN BOISE 3-4 TIMES FOR THIS PROBLEM THEY SAY THEY CANNOT FIX IT BECAUSE IT IS NOT DOING IT THEN. IT WAS DOING IT ONE DAY I STOPPED AT PETERSEN DEALERSHIP AND THEY DID A PRINT OUT WITH WHAT IT IS DOING BUT SAID THEY COULDN'T FIX IT BECAUSE I BOUGHT TRUCK AT LARRY MILLER. SO I TOOK THE READ OUT TO LARRY MILLER THEY SAID IT'S NOT DOING IT NOW SO SORRY CAN'T FIX IT! THE TRUCK HAS 32,000 MILES AND HAS BEEN DOING THIS FOR ABOUT 2 YEARS, THE TRUCK IS 3 YEARS OLD. ALSO, I HAVE HAD 5 RECALLS IN 3 YEARS I HAVE NO FAITH IN THIS TRUCK. I FEEL LARRY MILLER IS NOT INTERESTED AND WILL NOT WORK WITH ME TO FIX THIS TRUCK. I HAVE THE PRINTOUT WITH ALL THE PROBLEMS THAT ARE HAPPENING IF YOU WANT TO SEE THEM?

THIS CONCERNS YOUR #V06/NHSTA 19V-021. THE FIX FCA IS DOING FOR THE DEFECTIVE TRACK IS SOME CHEAP WELDING OF THE LOCK NUTS THAT COME LOOSE, INSTEAD OF REPLACING THE TRACK BAR WITH A PROVEN DESIGN AND WHICH IS READILY AVAILABLE FROM BOTH FCA AND AFTERMARKET SUPPLIERS. IT IS A POOR SOLUTION TO A SERIOUS PROBLEM WHICH PUTS MYSELF, MY FAMILY AND OTHERS ON THEW SAME ROAD AT RISK. PLEASE HELP.....

GENTLEMEN, THIS COMPLAINT IS IN REGARDS TO THE CURRENT V06 RECALL THAT AFFECTS RAM HEAVY DUTY TRUCKS. THE CURRENT FIX OF WELDING COMPONENTS OF THE STEERING SYSTEM BY UNCERTIFIED PEOPLE IN AN UNCONTROLLED ENVIRONMENT IS SOMEWHAT CONCERNING. I HAVE NOT HAD THIS DONE TO MY TRUCK BASED ON THE HIGH NUMBER OF OWNERS DESCRIBING SOME OF THEIR RESULTS DONE BY THE DEALER. I WILL INCLUDE A COUPLE OF EXAMPLE PHOTOS. NOT ONLY IS THE WELDING OF COMPONENTS VERY INCONSISTENT, IT CHANGES THE MOLECULAR STRUCTURE OF THE COMPONENTS INVOLVED. IT ALSO RENDERS THE ABILITY TO CORRECTLY DO A FRONT END ALIGNMENT IMPOSSIBLE WITHOUT MAJOR MODIFICATIONS HAS A NEW AND IMPROVED DRAG LINK (#CSZHV061AA) THAT IS AVAILABLE BUT IS VERY RELUCTANT IN SWAPPING THESE OUT. I WOULD GREATLY APPRECIATE AN INVESTIGATION ON THE RESULTS OF THIS CURRENT FIX AND LONG TERM ISSUES TO OWNERS. THE TRUCKS ARE CAPABLE AND DESIGNED TO TOW MASSIVE AMOUNTS OF WEIGHT AND DO SO ON A DAILY BASIS. ALL THE MORE REASON TO FIX IT RIGHT BEFORE MORE ACCIDENTS HAPPEN. THANKS! CONCERNED!! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).? *PM

TL* THE CONTACT OWNS A 2016 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING) HOWEVER THE MANUFACTURER FAILED TO PROVIDE A PERMANENT REMEDY AND HAD ONLY LIMITED THE REMEDY TO AN INTERIM REPAIR. THE DEALER TRONCALLI CHRYSLER-JEEP-DODGE-RAM (818 ATLANTA HWY, CUMMING, GA 30040, (678) 244-4100) WAS CONTACTED TO SCHEDULE AN APPOINTMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *BF *AS

FCA AND THE DEALER REFUSES TO VERIFY THE SAFETY OF MY TRUCK. I BROUGHT MY TRUCK TO THE DEALER FOR RECALL NHTSA 19V-021 (DRAG LINK). I TOLD THE DEALER I WANTED THEM TO INSPECT THE DRAG LINK NUTS TO INSURE THEY WEREN'T COMING OFF. I ALSO SAID I DIDN'T WANT THE NUTS WELDED TO THE DRAG LINK. WELDING THE NUTS WOULD PREVENT ADJUSTMENT WHEN ALIGNING THE TRUCK IN THE FUTURE. THE DEALER SAID THEY WOULD CUT OFF THE WELDS WHEN DOING THE ALIGNMENT. UNFORTUNATELY THIS WOULD FORCE ME TO RETURN TO THE DEALER, WHICH IS ALMOST AN HOUR AWAY, AND WOULD PREVENT ME FROM GETTING AN ALIGNMENT AT ANY NORMAL SHOP. THIS IS FORCING ME TO PAY MORE MONEY FOR ANY FUTURE ALIGNMENT. THE DEALER REFUSED TO INSPECT THE TRUCK. HE SAID THAT THE ONLY WAY THEY WOULD LOOK AT THE DRAG LINK WAS IF THEY PERFORMED THE ENTIRE RECALL, INCLUDING WELDING THE NUTS. I ASKED IF I LET THEM WELD THE NUTS WOULD THEY REPLACE THE DRAG LINK AT A LATER TIME WHEN THE NEW PART BECAME AVAILABLE, THEY SAID NO. I AM NOW DRIVING A TRUCK THAT I DO NOT KNOW THE SAFETY OF BECAUSE OF THE DEFECTIVE DRAG LINK. I CALLED FCA AND OPENED A CASE (NUMBER AVAILABLE). FCA TOLD ME THIS WAS UP TO THE DEALER. WHY DO I HAVE TO ACCEPT A NON-STANDARD SOLUTION TO A PROBLEM THAT WILL NOT GET ME A NEW, UPGRADED PART, AND WILL COST ME MORE MONEY IN THE FUTURE THROUGH NO FAULT OF MY OWN?

TL* THE CONTACT OWNS A 2016 RAM 3500. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 17V562000 (ENGINE AND ENGINE COOLING), 17V821000 (POWER TRAIN), 18V486000 (STRUCTURE, LATCHES, LOCKS, LINKAGES) AND 19V021000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.