2022 RAM 3500 Complaints

I am very concerned that my trucks Aisin transmission may fail while towing heavy loads at highway speeds as this seems to be an issue with my model year and month it was built.

Concerned that my truck may be affected by the Aisin K1 snap ring failure problem currently being investigated by NHTSA. I have no way of knowing whether or not my transmission is reliable long term, nor can I prove to a future buyer that it is safe and reliable. Not only does this issue affect my trust in using the truck, but it also has a significant negative impact on the resale value of the truck. Buyers are aware that 2022 Aisin trucks have issues and this makes the vehicle harder to sell.

Driving south on [XXX] just south of Greenville, SC. With no warning the truck wouldn't go, upon quickly diagnosing I determined I had no transmission. Luckily was able to make it to the emergency lane and come to a safe stop. Also was pulling a fifth wheel camper at the time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

February 19,2024. Towing a bumper pull toy hauler approximately 10,000 pounds, just merged onto a two lane highway when the check engine light came on and truck jerked a couple times, I pulled to side of highway where there is not much of a shoulder. I placed it in park, sat a few seconds then into drive when I noticed no forward motion in drive. I turned truck off a few minutes, restarted, check engine light still on, no movement in drive mode. I did have reverse functioning. This was very dangerous situation, high speed two lane highway, small shoulder, many large RVs and 18 wheeler trucks flying by. 5 weeks truck is at dealer, they say it’s done, they attempt to bring it to me at the shop, then tell me check engine light on, throwing multiple codes. They still have truck, tell me they will find out issue asap.

Sudden loss of forward gears. Failure happened on highway at highway speeds. Had to carefully maneuver the truck off the road. Failure in both towing and unloaded operation. Truck will not shift in or out of drive (1-4) but reverse is still functional. Diagnostic trouble code P0731-00 and P0734 "Gear 1 and 4 Shift Incorrect Ratio". Both the dealer and RAM confirm this transmission failure. RAM has realeased a TSB which covers this failure but hasn’t released a recall.

The contact owns a 2022 Ram 3500. The contact stated while driving 30 MPH and towing an RV, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the failure persisted, after which the contact became aware that the vehicle was only able to shift into reverse. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 17,000.

My vehicle was affected by the Customer Satisfaction Notice 71A: Aisin K1 Snap Ring Failure. I saw an article that an investigation was being opened into this issue. I can provide data from my experience if it is helpful.

On [XXX] I was driving my newly purchased 2022 Ram 3500 on [XXX] near Mead, CO when my check engine light illuminated and I immediately lost forward driving gears. I was able to coast safely to the side of the highway. I purchased this truck new on [XXX] from Perkins Motors in Colorado Springs. After stopping on the side of [XXX], I attempted to continue forward but had no power. I placed the truck in reverse and felt a sudden jerk. I then placed the truck in park and shut it off. The truck had 1,043 miles on the odometer when the transmission failed. I waited on the side of the highway for 15 hours to be towed 110 miles to the Ram dealership closest to my home. My truck spent 5 weeks at the dealership waiting on parts. Colorado Springs Ram service department informed me that the snap ring in the K1 clutch kit had failed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2022 Ram 3500.The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

DEF fluid froze leaving crystals that obstructed computer reading of DEF tank. This would have forced vehicle into emergency 5 mile an hour limp mode. Taken to local Dodge/Ram dealer that had nearly THIRTY other diesel trucks with same problem ahead of me. Once repaired to OEM specs, the service manager stated it will happen again. Dodge/Ram acknowledges this has been an issue for years. In Alaska winters this situation could very well be life threatening!!