2020 RAM 3500 Complaints

The contact owns a 2020 Ram 3500. The contact received a recall notification for NHTSA Campaign Number: 21V398000 (Wheels) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and confirmed that the parts for the recall repair were not yet available. The contact had not experienced a failure. VIN tool confirms parts are not available.

The contact owns a 2020 Ram 3500. The contact stated that while driving at an unknown speed, the vehicle independently went into limp mode and would not accelerate above 20 MPH. Due to the failure, the contact took the vehicle to a dealer where they discovered that a defective fuel pump had caused metal shavings to enter the fuel line, fuel rail, fuel tank, and fuel injectors. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was 111,363.

I WAS DRIVING ON I-44 10 PAST MIAMI OKLAHOMA HEADING EAST BOUND AND THE TRUCK LOST ALL POWER THE DODGE 3500 2020 HAD 35,000 MILES ON IT HAD IT TOWED TO THE DODGE DEALER IN MIAMI OK THEY SAID THE HIGH PRESSURE FUEL PUMP EXPLODED

With 20k miles the High-Pressure Fuel Pump blowup in middle of the freeway in NY. This part name is CP4. My truck subtlety stops in freeway in very dangerous situation. My luck is I had a State Patrol few cars back and he help me to safety the area and wait the tow. My truck stays 2 months parked on at Dealer to fix. The reason is they don’t have a new CP4 to replace is because all 2020 diesel Ram trucks had the same problem. 5 months later my CP4 blowup again with 49k miles now my CP4 and my Tank Fuel Pump breakdown in same time. More 2 months to fix.by the way my truck don’t had 9 months old and stay parked on dealer for 4 months. I paid 4 months of car payments and insurance for not use the truck. Other point is my braking pads. I replaced my front braking pads and rotors with 29k miles. This is unbelievable all my trucks I replaced this part between 70k and 90k. I paid $900 and I believe that my truck had something wrong with braking system also. Like I explained before. In both situations my CP4 subtlety blowups and stop my truck in middle of freeway. Truck engine shutoff and in 65 mph freeway this is very dangerous. God save my life in both situations because all the tomes someone come to help me. First time was State Patrol the second time is Highway Patrol in CA. Yes the problem happened 2 times and my truck in lees the 1 year stay parked on dealer for 6 months. With breakdowns in CP4, EGR, ECM, Tank Fuel Pump, Turbo Actuator and a lot leaks and gaskets breakdowns. My truck has now 1 year and 2 months old and stay on dealer for next two weeks to replace the Turbo Actuator. Just take a look on google and you guys gonna see a lot complaints. A lot! I don’t know. They replaced the component but stills breakdown. Every 3 months my truck stays on dealer for 2 months for fix. Last time I pickup my truck at dealer and next day it breakdown again with a different part problem. Actually my trucks stays with check engine lights on for 8 months.

We have had the truck a year, it started as pulling to the right, we kept track of tire pressure and there had been no tire pressure differences. The passenger front tire wears unevenly. We have had 2 alignments, we replaced the tires due to severe wear damage and 2 weeks later the tire had significant wear damage again. The front end continues to pull to the right with correct tire pressure and correct alignment.

Good afternoon, As I was traveling down the interstate today my tailgate unexpectedly opened with no action of mine. A passing traveler signaled to me that this happened, and I was very lucky that nothing came out of my bed to strike a vehicle behind me. I was towing a travel trailer and the tailgate sustained damage from striking the trailers jack. Not sure if this is a new issue, but I have seen similar recalls on Rams from years past.

The contact owns a 2020 Ram 3500. The contact stated while driving at various speeds, the trailer brakes failed intermittently while the brake pedal was depressed. The turn signals and brake lights also failed to function properly. The vehicle was taken to the dealer and diagnosed that the rear bumper brake plugs were installed incorrectly causing water to fill the brake plugs. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the brake plugs were installed and functioned as intended. The manufacturer suggested that the vehicle be taken to another dealer to be diagnosed. The failure mileage was 7,000.

The contact owns a 2020 RAM 3500. The contact stated while attempting to start the vehicle, he depressed the START/STOP button several times however, the vehicle failed to start. After waiting for approximately 45 minutes the vehicle started. The contact also stated the vehicle failed to recognize the key fob inside the cabin of the vehicle. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.

My wife was driving on a highway with a trailer. Power steering went out. It was near impossible for her to pull over as the vehicle was extremely hard to turn. Not safe!

My truck like all 2019-2020 trucks have the plagued CP4 pump that could fail without showing any symptoms. FCA has failed to step up and have ownership and integrity on this issue. I have asked multiple times to RAM Cares and all I have received is cookie cutter answers from them. I do not know if mine will be next to go or ever will go but FCA has a solution in the 2021 HD Ram trucks and that is the CP-ISB21 fuel pump which looks like the old reliable CP3 fuel pump. Companies out have a solution and that is the CP3 swap but it voids the warranty on the vehicle. The warranty is what is holding me back from having the CP3 pump swap done. Can you please pressure FCA to step up have integrity to replace the plagued CP4 fuel pump with the CP-ISB21 pump. I have challenged FCA on their integrity and ask them if they have it because of the cookie cutter answers I have received from them. I have even asked them to look up what integrity is and to follow the integrity example from the Naval Nuclear Power Program because that program is built on integrity. That program has safely steamed on Nuclear Power for over 60 years. Please again force FCA’s hand on this because this is unsat of them. Look at the forums online and you will see people posting their trucks that have a failed CP4 pump. With that failure FCA is just replacing it another CP4 pump. Also people’s HD rams are down for weeks up to months waiting on the repair. I have also talked to dealership service managers about this issue and they are stumped on why FCA has not issued a recall. Thank you.