2021 RAM PROMASTER Complaints

There is currently a recall on Ram Promasters built in 2022 and onward for an issue with the backup camera. My vehicle was built in the spring of 2021 and has the identical issue but is not covered under the recall.

ABS ESC lights came on and near crash most likely due to loose ground wire. From unrepaired recall 24V-290 (43b)

There is currently a recall on Ram Promasters built in 2022 and onward for an issue with the backup camera. My vehicle was built in the spring of 2021 and has the identical issue, but is not covered under the recall.

The contact owned a 2021 Ram 3500 Promaster. The contact stated one of his employees was driving at 40 MPH, when a burning odor was emitted from the vehicle. Smoke was emitting from under the hood and entered the vehicle through the A/C vents. The driver exited the vehicle. The driver did not sustain any injuries. None of the air bags deployed. It was unknown if any warning lights were illuminated. A police report was filed. The vehicle was consumed by the fire and destroyed. The vehicle was towed to a towing yard. The origin of the fire was the engine. The manufacturer was not notified of the failure. The contact notified the insurance company. The failure mileage was approximately 80,000.

Tire size LT225/75R16. Tires are OEM on 2021 Ram Promaster 3500 - Purchased New in February 2022. Vehicle has 24,500 miles and tires are regularly rotated. Presure check of tires showed tires were at proper inflation for vehicle. TPMS did not issue a warning, because tire never lost pressure. On February 6, 2024 when driving southbound by mile marker 250 on Interstate 75 in Florida, the steering wheel started feeling funny like I was driving on a really rough road. When I looked out my rear camera, it appeared that tire tread scraps were coming from my vehicle. After slowing down to the breakdown lane, I inspected all four tires and found that tread had separated from the middle of the drivers side rear tire. I was able to slowly make my way to a nearby rest area, when I got help changing the tire out to the spare. The tread separated and caused the van to be unstable. The flying tread pieces were a danger to other vehicles on the road. If I had continued driving, the tire could have exploded causing damage to my van and to other vehicles on the road. Called dealer and was told these tires only have a 90 warranty.

Cracked cylinder head requiring full engine replacement at ~80,000 miles. Out of warranty. This is one of two vehicles, purchased at the same time from same dealer in 6/2021 with the same engine failure at ~80,000. Second vehicle is [XXX] . It is likely that these two vehicles came off the assembly line fairly close to each other, during covid and all the issues that that brought to supply chains and manufacturing. One I could have chalked up to bad luck. Two is just too much of a coincidence to believe that there isn't something wrong with these engines. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Cracked cylinder head requiring full engine replacement at ~80,000 miles. Out of warranty. This is one of two vehicles, purchased at the same time from same dealer in 6/2021 with the same engine failure at ~80,000. Second vehicle is [XXX] . It is likely that these two vehicles came off the assembly line fairly close to each other, during covid and all the issues that that brought to supply chains and manufacturing. One I could have chalked up to bad luck. Two is just too much of a coincidence to believe that there isn't something wrong with these engines. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Ram Promaster 2500. The contact stated while driving 5 MPH uphill, the accelerator pedal was depressed; however, the vehicle failed to respond as intended. The contact stated that the vehicle started rolling backwards down the hill. The contact depressed the brake pedal and stopped the vehicle. No warning light was illuminated. The vehicle was towed to a dealer, then the vehicle was towed to another dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified on the failure but offered no assistance. The approximate failure mileage was 37,000.

Bought RV new 4-27-2022, on Nov. 18, 2024 with 27,028 miles RAM dealer discovered l/rear NEXEN factory installed tire had failed due to tread separation.

My van began making a loud squeaky sound, louder at low speeds and less at higher speeds. It sounded like it was coming from the wheels or undercarriage. There were no dash warning lights, alarms, or any other indicator of a serious issue. I drove the van around town for a few days approximately 30 miles. The van is heavy and I live in a hilly area, so I use the parking brake fairly often. I applied the parking brake within that week on an incline, and when I released the parking brake and drove forward, the squeak was louder then ever, so much so, people stared. There were no error or warning message on the dash or elsewhere. The parking brake indicator had come on normally while engaged and went off when it was released. I drove it directly to the local Ram dealer, as it seemed worse, hoping it was just in need of minor lubrication. It had just been serviced at the same dealer a few months earlier and I was told "it was like new with its low 12,500 miles". I explained the new noise and that I didn't want to cause damage by driving it, although there were no warning lights on. My van is still under the original warranty for a few more months. Even though they were booked, an employee went out and felt by the rear driver's side wheel and said it was really hot and likely a frozen brake caliper. They were able to fit me in and discovered the parking brake was frozen, which was causing the noise. They ordered the parts to repair, disengaged the parking brake, and said it was safe to drive as the main brakes were a separate system. They said not to apply the parking brake again as it would hang up as before. -The dealer ordered the parts over a month ago, but said the brake parts are not only on back order, but with no estimated shipping date, meaning they aren't even manufacturing them. -I am driving without a parking brake in a heavy vehicle in a hilly area with no pending solution and heading into winter weather. This is a safety issue! Please help ASAP.