2002 SAAB 9-3 Complaints

DT: 5/4/05, CAR WAS AT DEALER5 FOR REGULARLY MAINTENANCE. DEALER REPORTED REAR BRAKES WERE RUSTED TO THE POINT OF NOT BEING ABLE TO OPERATE. SERVICE MANAGER SAID THAT SAAB HAD A HISTORY OF BRAKES DETERIORATING AT LOW MILES. CALLER COMPLAINED ABOUT SAAB, DEALER COULD NOT OFFER ANY HELP. NO PREVIOUS PROBLEM WITH VEHICLE, WHICH WAS IS REGULARLY SERVICED, AND RECORDS WERE AVAILABLE. *AK

TRANSMISSION FAILED AT 45 MPH. CONSUMER STATED TRANSMISSION LOCKED UP. CONSUMER BUT MANAGED TO PULL VEHICLE TO THE SIDE OF THE ROAD. NO ACCIDENT OCCURRED. THIS INCIDENT OCCURRED SEVERAL TIMES BEFORE. CONSUMER HAD VEHICLE TOWED TO A DEALER. *AK

MY 2002 SAAB 9-3 STALLED IN TRAFFIC AND COULD NOT BE STARTED AGAIN. THE DIRECT IGNITION MODULE HAD BURNT OUT SUDDENLY, AND SMOKE WAS SEEN COMING OUT OF THE CONNECTOR WHEN I TRIED TO START THE CAR. THE MODULE FAILED WITH NO WARNING AT ALL, AND I WAS LUCKY TO HAVE BEEN IN HEAVY, BUT SLOW TRAFFIC. THE MODULE WAS REPLACED AND THE CAR IS RUNNING. THE CAR HAS LESS THAN 50,000 MILES ON IT, SO THE SUDDEN FAILURE OF SUCH A CRITICAL COMPONENT IS SURPRISING AND DISCONCERTING. I HAVE LITTLE FAITH THAT THIS WILL NOT HAPPEN AGAIN, WITHOUT ANY WARNING.*AK

ON APRIL 8, 2004 MY WIFES 2002 SAAB CONVERTIBLE WAS STRUCK BY A VEHICLE THAT FAILED TO YIELD AT A STOP SIGN. THE CAR WAS SEVERELY DAMAGED AND WAS TOWED TO NIMNICHT SAAB, THE ONLY AUTHORIZED SAAB DEALER IN JACKSONVILLE, FL. ALTHOUGH THE ACCIDENT RESULTED IN MORE THAN $8,000 TO OUR VEHICLE AND THE IMPACT ZONE WAS A T-BONE TYPE IMPACT TO THE DRIVER SIDE DOOR, THE DRIVER SIDE AIRBAG FAILED TO DEPLOY. AS OF THIS WRITING, OUR CAR REMAINS AT THE DEALERSHIP AND HAS YET TO BE REPAIRED. THIS REPAIR DELAY SITUATION HAS BEEN CREATED, IN LARGE PART, BY THE FACT THAT THE PRIMARY REPLACEMENT PART NECESSARY TO REPAIR THE VEHICLE HAS BEEN ON FACTORY BACK ORDER SINCE MID-APRIL. OVER FIVE MONTHS LATER, THERE IS STILL NO SPECIFIC TIME-FRAME FOR RECEIPT OF THIS PART. TO MAKE MATTERS WORSE, NIMNICHT SAAB HAS RECENTLY INFORMED US THAT THEY NO LONGER HAVE INTEREST IN REPAIRING OUR VEHICLE UNDER ANY CIRCUMSTANCES, AND ARE DEMANDING THAT WE REMOVE OUR CAR FROM THEIR LOT AND PAY THEM MORE THAN $1,000 IN STORAGE FEES. ID BE SINCERELY AND ETERNALLY GRATEFUL IF YOU WOULD CONSIDER OUR PLIGHT AND BRING AWARENESS TO YOUR VIEWING AUDIENCE TO THIS SEEMINGLY ENDLESS QUAGMIRE. DOING SO MIGHT CONVINCE THE PARTIES INVOLVED (SAAB CARS USA, NIMNICHT SAAB, ST. PAUL TRAVELERS INSURANCE) TO RESOLVE THIS MATTER TO EVERYONES SATISFACTION. *AK

A CRACK FORMED ON THE INSIDE LAYER OF THE GLASS RIGHT WHERE THE DRIVER'S SIDE CONVERTIBLE TOP LATCH IN THE FRAME IS LOCATED. THE DEALER DECLARED THAT THIS OCCURRED AS A RESULT OF AN IMPACT AS OPPOSED TO STRESS FROM THE FRAME AND REFUSED TO CORRECT IT UNDER THE WARRANTY. THERE WAS NO SIGN OF AN EXTERIOR IMPACT AND THE CRACK ORIGINATED ON THE INTERIOR SIDE OF THE GLASS. THERE IS CLEARLY A DEFECT EITHER IN THE CONSTRUCTION OF THE WINDSHIELD OR IN THE MANNER IN WHICH THE TOP LATCHES TO THE FRAME, WHICH CAUSED THE GLASS TO CRACK *JB.

2002 SAAB 9-3 CONVERTIBLE, ABOUT 13,000 MILES CAUGHT ON FIRE. DROVE TO OFFICE, TURNED OFF ENGINE, & PARKED CAR. GOT OUT OF CAR & NOTED UNUSUAL SMELL DESPITE THAT GUAGES INDICATED "CHECKING OK"AY. *AK WENT INTO MY OFFICE & CALLED ZEE SAAB OF MILFORD WHERE NEW CAR WAS ORIGINALLY LEASED FROM & WHERE ALL SERVICES HAD BEEN PERFORMED. NO PROBLEMS HAD EVER BEEN NOTED WITH THE CAR. TOLD TO CALL SAAB ROADSIDE ASSISTANCE, WHICH I DID. WENT BACK OUTSIDE TO WHERE CAR WAS PARKED TO WAIT FOR ROADSIDE AND NOTICED SMOKE COMING FROM THE HOOD AREA. THEN SAW FIRE & FLAMES COMING FROM THE TOP OF THE HOOD AND UNDERNEATH THE FRONT OF THE CAR. IMMEDIATELY CALLED WITON CT FIRE DEPARTMENT AND WITHIN 15 MINUTES FIRE WAS EXTINGUISHED. IN THAT VERY SHORT AMOUNT OF TIME, THE ENTIRE FRONT OF THE CAR WAS SIGNIFICANTLY DAMAGED FROM THE FIRE. A NEWSPAPER REPORTER WAS WITH THE FIRE DEPT. & TOOK ABOUT 30 PHOTOS OF THE FIRE & THE RESULTING DAMAGE. SAAB ROADSIDE ARRIVED & I REQUESTED THAT THE CAR BE TAKEN TO SAAB OF MILFORD. I NOTIFIED ALLSTATE, MY INSURER. ALLSTATE CLAIMS REP & ENGINEEER EXAMINED THE CAR (ALTHOUGH REQUESTED,TO DATE, I HAVE NOT RECEIVED A COPY OF THE ALLSTATE ENGINEER'S REPIORT). ALLSTATE ENGINEER INFORMED SAAB OF MILFORD THAT THE FIRE WAS FROM "UNDETERMINED CAUSES" & CAR WAS "TOTALLED". DEALER INFORMED ME THAT DESPITE THE FACT THAT CAR HAD ONLY ABOUT 13,000 MILES, THE DEALER PERFORMED ALL SERVICES & THERE WERE NO WARNING LIGHTS OR INDICATORS OF A PROBLEM, THE DAMAGES WERE NOT COVERED BY SAAB DEALER OR MANUFACTURER WARRANTY. CLEARLY, FIRES DON'T JUST START AND THERE WAS SOME TYPE OF FAILURE(S) WITH THE CAR.

THE BLOWER ON THE AIR CONDITIONER WAS NOT WORKING. IN ADDITION I WENT IN TWICE TO HAVE THEM LOOK AT THE HEATING UNIT OR CLIMATE CONTROL. THE THIRD TIME THEY REPLACED IT, BUT IT STILL TURNS OFF AND SETS TO ZERO. NOW THE HEAT WILL COME ON WHEREAS IT DIDN'T BEFORE. I RECENTLY (LAST WEEK FEB. 16) DOWN SHIFTED IN TRAFFIC BECAUSE THERE WAS AN ACCIDENT AHEAD. I DOWN SHIFTED FOR FIVE TO FOUR TO THREE AND THE CAR TURNED OFF AND I DRIFTED TO THE SIDE. I HAD THE CAR TOWED TO THE DEALER AND THEY LOOKED AT IT LATER THE FOLLOWING WEEK. I HAD TO CALL THE SALES DEPARTMENT TO GET SOMEONE FROM SERVICE TO CALL ME (MY SALESMAN HAS SINCE QUIT). WHEN THE CALL WAS RETURNED, THE MANAGER OF SALES TODD ALUDED TO THE FACT THAT THIS REPAIR WOULD NOT BE COVERED UNDER WARRANTY. HE SAID THAT THE PROBLEM WAS DIAGNOSED AS NON-MECHANICAL (IMPLYING IT WAS DRIVER ERROR OR NEGLANCE) AND SAAB USA WOULD NOT HOLD TO THE WARRANTY. THE CAR WAS PURCHASED ON APRIL 12, 2002 AND HAS LESS THAT 25K MILES; I HAVE DRIVEN FOR OVER 23 YEARS AND HAD SEVERAL MANUAL CARS AND HAD ALWAYS BEEN ABLE TO DOWNSHIFT TO SLOW THE CAR IN ANY SITUATION. I BELIEVE I HAVE A LEMON. THERE ARE OTHER ISSUES WITH THE CAR SUCH AS THE TCS AND BRAKING SYSTEM IN RAIN AND SNOW, YET THE DEALERSHIP TELLS ME THE NOISE AND LOCKING THAT IS FELT UNDER MY FEET IS NORMAL.

THE DRIVERS SEAT SEEMS TO BE DEFECTIVE. IT IS COCKED IN A MANNER THAT FORCES THE DRIVER TO SIT AT AN ANGLE TO THE STEERING WHEEL. THE SEAT CUSHION IS NOT ALIGNED WITH THE SEAT BACK AND FORCES THE DRIVER TO SIT ALMOST ACROSS THE SEAT TO BE ABLE TO FACE STRAIGHT FORWARD. ALSO THE LUMBAR SUPPORT IS UNEVEN AND ONLY SUPORTS THE LEFT SIDE. THIS FURTHER ADDS TO THE "TWIST" THAT THE DRIVER HAS TO ENDURE IN ORDER TO SAFELY OPERATE THE VEHICLE. THE COMPANY TECH REP TOLD ME THE SOLUTION IS TO NOT USE THE LUMBAR FUNCTION. ALSO THE SEAT BOTTOM SEEMS TO COLLAPSE ON THE LEFT SIDE WHEN TURNING OR CORNERING TO THE RIGHT. THIS HAS CAUSED ME TO ALMOST LOSE CONTROL MANY TIMES ON THE HIGHWAY AND ON OFF-RAMPS AND WHEN TAKING EVASIVE ACTIONS. I HAVE BEEN FORCED TO ADD MY OWN PADDING TO THE LEFT SIDE OF THE SEAT CUSHION IN ORDER TO BE ABLE TO DRIVE THE CAR SOMEWHAT NORMALLY. I AM NOW CONCERNED THAT THE SIDE AIR BAG WILL NOT FUNCTION PROPERLY IF I AM IN A COLLISION. THE COMPANY AND THE DEALER SEEM UMWILLING TO DO ANYTHING ABOUT THIS. ADDITIONALLY, THIS IS CREATING BACK AND HIP PROBLEMS FOR ME. I BELIEVE THIS IS AN UNSAFE SITUATION THAT WILL EVENTUALLY CAUSE AN ACCIDENT OR IN THE LEAST, CONTRIBUTE TO ADDITIONAL INJURIES IF I AM IN AND ACCIDENT. I CHOSE THIS CAR FOR IT'S SAFETY RECORD WHICH SEEMS SOMEWHAT IRONIC.*AK

WET BRAKING PERFORMANCE: WET BRAKING PERFORMANCE IN TERRIBLE IN MY 2002 SAAB 93. THERE IS LITERALLY NO BRAKING RESPONSE FOR THE FIRST 2-3 SECONDS AFTER APPLYING SIGNIFICANT PRESSURE TOTHE BRAKE PEDAL WHEN DRIVING IN WET CONDITIONS. THERE IS OBVIOUSLY WATER BUILDING UP ON THE BRAKE DISCS THAT IS CAUSING THE DELAYED BRAKE RESPONSE. CREATES A VERY DANGEROUS SITUATION.

THE DRIVER SIDE SIDE-CURTAIN AIR BAG DEPLOYED WITHOUT VEHICLE BEING IN AN ACCIDENT. THIS CAUSED INJURIES TO THE DRIVER. MR AT THE TIME OF THE INCIDENT, CONSUMER EXPERIENCED RINGING IN THE EARS AND SOME APPARENT HEARING LOSS WHICH NOW HAS BEEN DETERMINED TO BE PERMANENT. ALSO, THE LUMBAR IN THE DRIVER SEAT SEEMS TO BE TOO HIGH. *JG