2004 SAAB 9-5 Complaints

PURCHASED THE CAR USED 5/23/08 WITH 42,700 MILES FROM SAAB DEALERSHIP. WITHIN A MONTH THE HEADLIGHTS WORKED RANDOMLY, CHECK ENGINE LIGHT WOULD COME ON RANDOMLY. CALLED THE DEALERSHIP AND WAS TOLD THAT IT WOULDN'T HURT ANYTHING AND SHOULD IT BECOME MORE FREQUENT, BRING THE CAR IN. 8/18 TOOK THE CAR IN TO DEALERSHIP WHEN THE LIGHT WAS COMING ON MORE FREQUENTLY. HEADLIGHT RELAY REPLACED, ENGINE LIGHT WAS DUE TO A DIRECT IGNITION CASSETTE FAILURE. SAAB DEALERSHIP ORDERED THE PART WHICH WAS ON NATIONAL BACK ORDER, PART CAME IN 10/9. VEHICLE WAS TAKEN IN 10/6 DUE TO STEAM COMING FROM UNDER THE HOOD, TEMPERATURE GAUGE NEVER MOVED ABOVE THE MIDDLE. BYPASS VALVE REPLACED ($450 PARTS/LABOR). VEHICLE HAS APPROX. 48,500 MILES AND IS OUT OF MANUFACTURER WARRANTY AND REPAIR IS NOT COVERED UNDER DEALERSHIPS LIMITED WARRANTY. AFTER AN INTERNET SEARCH FOR INFORMATION RELATING TO THE DI CASSETTE FAILURE I FOUND THAT THERE WAS A RECALL FOR 2000-2002 MODELS FOR THE SAME ISSUE. MY VEHICLE IS A 2004 SAAB 9.5 AERO SEDAN. *TR

I OWN A 2004 SAAB 9-5 WAGON, WHICH WAS PURCHASED IN NOV 2004. THERE WERE APPROXIMATELY 31,800 MILES ON THE CAR AT THE TIME OF THIS FAILURE, WHICH OCCURRED IN LATE JULY 2008. (IRONICALLY, LESS THAN 2 WEEKS AFTER HAVING TAKEN THE CAR FOR ROUTINE SERVICE/OIL CHANGE/TIRE ROTATION.) AFTER HAVING RUN 2 ERRANDS (I.E. TWO STOPS & STARTS), I WAS DRIVING TO WORK ON A RELATIVELY BUSY 4-LANE ROAD. JUST AFTER HAVING COME DOWN A HILL & ROUNDING A CORNER, WITH ESTIMATED SPEED 35MPH, THE CAR'S ENGINE CUT OUT, THE POWER STEERING WENT OUT, & THE BRAKES SEEMED NOT TO WORK APPROPRIATELY. I WAS FORTUNATE TO BE IN THE RIGHT LANE, AND WOUND UP COASTING TO A STOP IN THE LANE OF TRAFFIC, AS I HAD SO LITTLE CONTROL OF THE VEHICLE THAT I WAS NOT EVEN ABLE TO MOVE TO WHAT LITTLE SHOULDER WAS AVAILABLE (THE VEHICLE FINALLY STOPPED WHILE ON A BRIDGE). THE VEHICLE WOULD NOT RESTART. FORTUNATELY, TRAFFIC BEHIND ME BECAME AWARE THAT THE CAR HAD DIED, AND NO ACCIDENTS OCCURRED. HAD THIS FAILURE OCCURRED EVEN 5 OR 10 SECONDS EARLIER, HOWEVER, IT WOULD ALMOST UNDOUBTEDLY HAVE CAUSED AN ACCIDENT AS I WOULD HAVE BEEN COMPLETELY UNABLE TO NAVIGATE THE TURN COMING DOWNHILL. AFTER HAVING THE VEHICLE TOWED TO THE SAAB DEALERSHIP, IT WAS DISCOVERED THAT THE "CRANK SENSOR FAILED ELECTRICALLY." FORTUNATELY, IT WAS STILL UNDER WARRANTY & WAS REPLACED. I WOULD NOT HAVE EVEN THOUGHT TO REPORT THIS HAD I NOT SEEN REPORTS OF SIMILAR FAILURES IN OTHER SAAB MODELS. *TR

I HAVE A 2004 SAAB 9.5 THAT I BOUGHT NEW ON APRIL 1, 2004. I DISCOVERED TODAY FOR THE FIRST TIME THAT MY BACKUP LIGHTS ARE NOT WORKING. YESTERDAY, I FILED A COMPLAINT #10166145. THIS BACK UP LIGHT PROBLEM IS RELATED. THE HARD PLASTIC MOLDED ASSEMBLY ON THE DRIVERS SIDE OF THE TRUNK LID THAT IS SUPPOSED TO PROTECT THE WIRING HARNESS FROM DAMAGE IS ACTUALLY DAMAGING AND EVENTUALLY CUTTING THROUGH ALL OF THE WIRES THAT PASS THROUGH THE ASSEMBLY. WIRES IN MY CAR BEGAN GETTING CUT WITHIN 2 MONTHS OF PURCHASE AND HAVE CONTINUED. THIS ASSEMBLY APPEARS TO BE ABLE TO CUT THROUGH ABOUT 8 WIRES LEAVING EXPOSED WIRE IN CONTACT WITH EACH OTHER AND THEREBY DISABLING THE CRUISE CONTROL, BRAKE LIGHTS, REVERSE LIGHTS AND ELECTRIC TRUNK LOCK. THIS IS NOT NORMAL WEAR AND TEAR - ITS A DESIGN FAULT. THE WIRES SEEM TO CATCH ON THE SHARP EDGE OF THE PLASTIC PROTECTOR (!) THAT FITS INTO THE LID. THEY RUB AGAINST THIS AS THE LID IS OPEN AND CLOSED. I BELIEVE THIS SITUATION PRESENTS A POTENTIAL ELECTRICAL FIRE HAZARD AND SAFETY HAZARD AND THAT THE NHTSA SHOULD IMMEDIATELY ISSUE A RECALL ON THIS ITEM. *NM

I HAVE A 2004 SAAB 9.5 THAT I BOUGHT NEW ON APRIL 1, 2004. FROM DAY 1 THE CRUISE CONTROL WAS WORKING ERRATICALLY. DEALER SAID HE COULD NOT REPLICATE PROBLEM. THEN CRUISE CONTROL STOPPED WORKING. THEN THE ELECTRIC TRUNK LOCK STOPPED WORKING. I CONTACTED THE DEALER TELLING IT THAT EVEN THOUGH I WAS NOW BEYOND THE 50,000 MILE PORTION OF THE 4 YEAR WARRANTY (OF WHICH ONLY 28 MONTHS HAD ELAPSED) I WANTED THE TRUNK AND CRUISE ISSUES FIXED ALONG WITH A LAUNDRY LIST OF ITEMS THAT WERE NOT ADDRESSED PREVIOUSLY THE LAST TIME I BROUGHT THE CAR IN UNDER WARRANTY. THEY HAVE REFUSED TO ADDRESS ANY OF THE ISSUES. I FOUND A SITE ON THE INTERNET CALLED SAABNET. A PARTICULAR POST HIT THE PROBLEM ON THE HEAD. HTTP://WWW.SAABNET.COM/TSN/BB/9-5/INDEX.HTML?BID=125557 IT SAID: TURNS OUT TO BE A BADLY WORN WIRING LOOM WERE THE CABLES RUN FROM THE CAR TRUNK INTO THE TRUNK LID. 6 WIRES HAD BROKEN THROUGH THE INSULATION AND TWO HAD COMPLETELY SNAPPED. THIS CAR IS LESS THAN 3 YEARS OLD!!!! THIS IS NOT NORMAL WEAR AND TEAR - ITS A DESIGN FAULT. THE WIRES SEEM TO CATCH ON THE SHARP EDGE OF THE PLASTIC PROTECTOR (!) THAT FITS INTO THE LID. THEY RUB AGAINST THIS AS THE LID IS OPEN AND CLOSED. YOU CAN CHECK TO SEE IF YOURS IS OK SIMPLY BY PULLING OFF THE PROTECTIVE RUBBER BOOT THAT ATTACHES TO THE END OF THE PLASTIC PROTECTOR. I DID THE VERY SIMPLE CHECK THE POSTER RECOMMENDED ABOVE BY PULLING THE RUBBER COVER BACK AND WAS SOMEWHAT AMAZED TO SEE 4 WIRES COMPLETELY CUT AND THE OTHER 3 WITH BROKEN INSULATORS. AS THE POSTER ON SAABNET INDICATED, THIS IS A DESIGN FLAW AND APPEARS AS IF IT COULD LEAD TO FIRE. LOOKING FURTHER ON SAABNET, I SEE THAT MANY PEOPLE HAVE HAD THIS PROBLEM AS IT IS DISCUSSED QUITE FREQUENTLY. I BELIEVE THIS SITUATION PRESENTS A POTENTIAL ELECTRICAL AND FIRE HAZARD AND THAT THE NHTSA SHOULD IMMEDIATELY ISSUE A RECALL ON THIS ITEM. *NM

MY WIFE WAS DRIVING OUR 2004 SAAB 9-5 WAGON AT OR AROUND 35 MPH WHEN THE CAR, SUDDENLY AND WITHOUT WARNING, LOST ITS ELECTRICAL POWER. SHE WAS UNABLE TO STEER, BRAKE OR CONTROL THE VEHICLE IN ANYWAY. ALL OF THE LIGHTS WERE ILLUMINATED ON THE DRIVER'S PANEL. LUCKILY, THERE WAS NO ON-COMING TRAFFIC OR ANY VEHICLE FOLLOWING BEHIND HER BECAUSE SHE WAS APPROACHING A CURVE IN THE ROAD AT THE TIME THE CAR FAILED. SHE COASTED STRAIGHT AHEAD, THROUGH THE CURVE, TO A STOP. SHE TURNED THE CAR OFF, THEN RESTARTED THE CAR. WE CALLED THE DEALERSHIP THE NEXT DAY, AND RETURNED THE CAR A COUPLE OF DAYS LATER. WE NOTIFIED SAAB USA THAT WE NO LONGER FELT SAFE IN OUR VEHICLE AND HAVE LOST FAITH IN THE LINE AS A WHOLE. THIS INCIDENT WAS NOT THE FIRST ONE. WE EXPERIENCED THIS SAME ELECTRICAL POWER LOSS TWICE PREVIOUSLY IN OUR 2001 SAAB 9-5 WAGON. WE HAD THOUGHT IT WAS A PROBLEM UNIQUE TO OUR SPECIFIC CAR, BUT WE NOW BELIEVE THAT THE SAAB 9-5 WAGON PRESENTS A SERIOUS SAFETY CONCERN TO THE GENERAL PUBLIC, IN OUR OPINION. WE REGRET THAT WE DID NOT THINK TO REPORT THE PREVIOUS INCIDENTS IN THE 2001 MODEL TO NHTSA. WE DID, HOWEVER, ALERT THE DEALERSHIP, WHO COULD NOT FIND ANY EXPLANATION FOR THE POWER LOSS. WE DECIDED NOT TO KEEP THE 2001 MODEL WHEN OUR LEASE WAS UP, FOR THAT VERY REASON. WE FELT COMFORTABLE DRIVING A NEW 2004 SAAB, BECAUSE SURELY THIS PROBLEM ONLY EXISTED IN OUR ONE CAR, RIGHT? THE "WHAT-IF'S" FOR THESE ELECTRICAL POWER FAILURES ARE SCARY AND UNTHINKABLE. WHAT IF WE HAD BEEN TRAVELING AT HIGHWAY SPEED? WHAT IF THERE WERE PEDESTRIANS IN OUR LINE OF STEERING AT THE TIME? WHAT IF WE WERE TURNING LEFT AT A MAJOR INTERSECTION? WE'VE HAD THIS FRIGHTENING EXPERIENCE THREE TIMES IN TWO DIFFERENT MODEL YEARS OF THE SAME CAR. WE WILL NO LONGER BE SAAB CUSTOMERS. SAAB SHOULD RECALL ALL 9-5 WAGONS BEFORE A FATAL ACCIDENT OCCURS AS A RESULT OF THIS POWER FAILURE. *JB

ON NUMEROUS OCCASIONS, OUR 2004 SAAB 95 WOULD NOT START. LATER IT WOULD START. SAAB REFUSES TO ACKNOWLEDGE THERE IS A PROBLEM. NOTHING HAS BEEN DONE. THERE HAVE BEEN 5 INSTANCES BEGINNING IN MAY OF 2004.

WHILE DRIVING OUR 2004 SAAB 9-5 ON THE HIGHWAY, AT OVER 60 MPH, THE IGNITION HAS BEEN ACCIDENTALLY TURNED OFF. THIS CAUSES AN IMMEDIATE LOSS OF POWER STEERING AND POWER BRAKES, MAKING THE CAR VERY DIFFICULT TO STEER AND STOP. LUCKILY I WAS IN THE FAR RIGHT LANE DURING BOTH INCIDENTS AND COULD PULL OVER AND STOP WITHOUT CAUSING AN ACCIDENT. IF I HAD BEEN IN ANOTHER LANE, THE RESULTANT LOSS OF SPEED AND AN ATTEMPT TO CHANGE LANES COULD HAVE CAUSED AN ACCIDENT. HE IGNITION KEY IS LOCATED ON THE CONSOLE BETWEEN THE TWO FRONT SEATS AND IS NOT PROTECTED NOR LOCKED IN ANY WAY TO SAFEGARD BUMPING THE KEY AND TURNING OFF THE IGNITION. MY LOCAL DEALER HAS NO PARTS OR REPAIR TO CORRECT THE PROBLEM AND SAAB USA DOES NOT ACKNOWLEDGE THAT A PROBLEM EXISTS.*AK

AFTER SIGNIFICANT VIBRATION UNDER FRONT END AT HIGHWAY SPEEDS APPEARING AT LESS THAN 10,000 MILES, CAR UNDERWENT ALIGNMENT AND 3 HIGH SPEED BALANCES. ACCORDING TO DEALERSHIP, "ALL 4 TIRES WERE WORN ON INSIDES AND COULD ONLY BE CAUSED BY DEFECT." DEALER STATED THAT "ROAD FORCING WILL NOT ALLOW TIRES TO BE WITHIN THE LIMIT. TIRES NEED TO BE REPLACED. SENT TIRES TO MANUFACTURER FOR WARRANTY." SERVICE COMPLETED ON 10.29.04, WITH PIRELLIS REPLACED BY SAME SIZE MICHELINS. WORK ORDER WAS COMPLETED ON 1.7.05, WHICH WAS THE FIRST TIME I SAW DETAILS AND CHARGES, DESPITE REPEATED REQUESTS SINCE 10.29.04. MY UNDERSTANDING, AND AUTHORIZATION AT THE TIME, WAS FOR THE PIRELLIS TO BE REPLACED BECAUSE OF THE DEFECTS, BUT WITH MICHELINS, TO AVOID POSSIBILITY OF DEFECTS WITH THE REPLACEMENT PIRELLIS, AT A COST OF UP TO $50 PER TIRE BECAUSE OF THE CHANGE. DEALER MAINTAINS I OWE $915. 82 FOR THE MICHELINS, LESS THE $212.80 CREDIT PIRELLI ISSUED ON 1.7.05. IRONICALLY, THE VIBRATION IN THE CAR CONTINUES WITH THE NEW MICHELINS. I DO NOT BELIEVE IT WAS THE INTENT OF THE DEALER TO MISLEAD ME, BUT THAT WAS THE RESULT. A WORK ORDER PROVIDED AT THE TIMES REQUESTED INSTEAD OF OVER TWO MONTHS LATER WOULD HAVE DEFINED THE AGREEMENT AND RESULTED IN A DIFFERENT COURSE OF ACTION. *NM

BACK TAILGATE MOTOR BURNED OUT, AND THE TRUNK WAS NOT ACCESSIBLE. THE SPARE TIRE AND OTHER ITEMS WERE IN THE TRUNK.*AK