SAAB Complaints

A BROKEN PLASTIC ARMATURE THAT CONTROLS THE VENTS FOR MY DRIVER SIDE AIR CONDITIONING AND HEATING AIR FLOW HAS BROKEN. APPARENTLY THIS IS A VERY COMMON ISSUE WITH SAAB 9-5 OWNERS AND THE DEALERSHIPS AND REPAIR PLACES ARE WELL AWARE OF IT AS WELL. THE PROBLEM IS THAT THERE IS NO REPLACEMENT AVAILABLE FROM SAAB FOR THE 10 CENT PIECE OF PLASTIC THAT BREAKS SO COMMONLY. THE DEALERSHIPS (AND THE REPAIR PLACES THAT GET THEIR PARTS FROM THEM) ARE ONLY ABLE TO REPLACE THE ENTIRE HEATER BOX ASSEMBLY, AT A COST OF OVER $2500 USD FOR PARTS AND ABOUT 20 HOURS OF LABOR!!! IN CHECKING THE FREQUENCY OF THIS ISSUE WITH OTHER SAAB OWNERS ON SAABNET.COM, I FIND IT IS ALTOGETHER TOO COMMON. YET, WHEN I CONTACTED SAAB USA, THEY TOLD ME SINCE MY VEHICLE IS OUT OF WARRANTY (1999, 86K MILES) AND SINCE I AM NOT THE ORIGINAL OWNER OF THE VEHICLE, THAT THEY WOULD DO NOTHING FOR ME. THIS IS LUDICROUS. AT THE VERY LEAST AN INVESTIGATION AND TSB SHOULD BE ISSUED...POSSIBLY A RECALL. *NLM

PARKING BRAKE FAILED -- CAR ROLLED WHILE UNOCCUPIED -- ROLLED DOWN SLIGHT HILL AND CRASHED INTO ANOTHER CAR. *NLM

MY HUSBAND AND I PURCHASED A 2000 SAAB 9.5 SEDAN. WHEN I CALLED SAAB TO GET A TETHER TO INSTALL OUR CHILD SAFETY SEAT, THEY TOLD ME THAT DUE TO A MANUFACTURING PROBLEM, TETHERS WERE NOT AVAILABLE FOR AN INDEFINTE TIME. THIS PUTS OUR CHILD AT AN UNECESSARY SERIOUS RISK IN THE EVENT OF AN ACCIDENT. PLEASE HELP. THANK YOU. ALICE FRADIN

I WAS TRAVELING AT A HIGH SPEED ON THE BRONX RIVER PKWY AND MY PASSENGER REACHED INTO THE BACK SEAT. HER LEG HIT THE KEY AND TURNED THE CAR OFF WHILE I WAS TRAVELING AT 60 MPH. LUCKILY NOBODY WAS HURT. THE CAR LOCKED UP AND I SHIFTED INTO NEUTRAL. IT TOOK A FEW ANXIOUS MOMENTS/MINUTE OR TWO BEFORE I REALIZED WHAT HAD HAPPENED. THIS HAPPENED TWO MORE TIMES WHEN I DECIDED TO CONTACT SAAB. THEIR RESPONSE IN A LETTER IS AS FOLLOWS " WE HAVE REVIEWED YOUR CONCERNS ABOUT THE PLACEMENT OF THE IGNITION SWITCH WITH GARDEN CITY SAAB, CORPORATE TECHNICIANS, AND FIELD REPRESENTATIVES. SAAB CARS USA, INC. HAS DETERMINED YOUR VEHICLE IS OPERATING AS DESIGNED." !!!!! SO, THEY HAVE DESIGNED A CAR TO SWITCH OFF WHILE DRIVING. ALL I ASKED WAS TO BE LET OUT OF MY LEASE AS THIS IS A DANGEROUS CAR AND I NO LONGER FEEL SAFE DRIVING IN IT. THEY, BY MEANS OF THIS LETTER, ARE REFUSING AND TELLING ME THEY HAVE NO ISSUE. FYI THE 9.3 KEY IS BELOW THE SEAT, IN THE 9.5 THEY DECIDED TO RAISE IT ABOVE THE SEAT. THIS IS PROBABLY WHY THEY HAVEN'T ADDRESSED IT YET. I GUESS THEY ARE WAITING FOR SOMEONE TO GET REALLY HURT OR KILLED. CAN ANY ONE HELP???? *JB

MY 2003 SAAB 9-3 HAD INTERMITTENT STALLING AND LOSS OF POWER ISSUES. SINCE DELIVERY ON 1/09/2003, THE CAR HAS STALLED 4 TIMES AND LOST POWER TWICE. I HAVE BEEN IN CONTACT WITH THE DEALERSHIP AND SAAB AND THE PROBLEM HAS NOT BEEN RESOLVED. ON 5/13/03 NEW ENGINE MANAGEMENT FIRM WARE WAS INSTALLED. ON 5/17/03 THE CAR AGAIN MALFUNCTIONED. THERE APPEARS TO BE A SERIOUS ISSUE WITH THE VEHICLE THAT SAAB IS NOT ABLE TO RESOLVE. *JB

THE CAR STALLED ON ME UNDER NORMAL DRIVING CONDITIONS - TWICE. THE FIRST TIME I WAS DRIVING HOME FROM WORK AND WAS ON A SIDE ROAD GOING ABOUT 30 MILES AN HOUR WHEN THE GAS PEDAL TOTALLY STOPPED WORKING BECAUSE THE CAR ACTUALLY HAD STALLED. THE SECOND TIME WAS ABOUT A WEEK LATER AND UNFORTUNATELY I WAS IN THE MIDDLE OF THE HIGHWAY DURING RUSH HOUR CRAWLING AT ABOUT 5 MPH AND THE CAR TOTALLY STALLED AGAIN. IN BOTH INSTANCES I TURNED THE CAR OFF AND TURNED IT ON AGAIN AND THE PROBLEM WAS GONE. WHEN I CALLED MY SAAB DEALER AFTER THE SECOND OCCURRENCE, THE SERVICE CONSULTANT TOLD ME THAT THERE WAS A REPROGRAMMING EFFORT THAT WOULD FIX THE PROBLEM. I WAS SURPRISED THAT HE OFFERED A SOLUTION RIGHT AWAY, SO I ASKED IF HE KNEW THERE WAS A PROBLEM AND THEY WEREN'T SENDING A RECALL NOTICE TO FIX IT. HE SAID THAT NOT ALL CARS WERE STALLING, ONLY ABOUT A QUARTER OF THEM, AND IF A CUSTOMER CALLED WITH A COMPLAINT THEN THEY WOULD FIX IT. SO I BROUGHT IT IN FOR SERVICE THE NEXT DAY, AND THEY SAID THAT THEY CALLED THE HOTLINE, FOUND A PROBLEM AND WERE ABLE TO REPROGRAM THE CAR SO IT SHOULD BE ALL FIXED. *NLM

WHEN DRIVING ON THE HIGHWAY IF TRAFFIC COMES TO A SUDDEN STOP, BRAKING IS HORRIBLE. THE CAR DOES NOT GRIP THE ROAD IT SLIDES. WHEN PUTTING CAR INTO DRIVE OR REVERSE, CAR HESITATES FOR ABOUT 30 SECONDS THEN JERKS INTO ACTION. THE AIR CONDITIONING SYSTEM STOPPED WORKING. THE CAR IS LITERALLY FALLING APART PIECE BY PIECE. *NLM

AFTER SLOWING DOWN IN TRAFFIC, MY WIFE ATTEMPTED TO ACCELERATE, BUT THE ENGINE STOPPED AND THE ENGINE ICON ON THE DASH DISPLAY WAS ILLUMINATED. THE SAAB INFORMATION DISPLAY (SID) DID NOT SHOW ANY PROBLEMS. LUCKILY SHE WAS ABLE TO RESTART AND CONTINUE ON TO WORK. APPROXIMATELY 25 MILES LATER THE ENGINE WAS SLUGGISH AND ALMOST STOPPED AGAIN. IN ADDITION THE RADIO HAS BEEN KNOWN TO CHANGE STATIONS BY ITSELF, AND THE REMOTE MIRRORS WILL SOMETIMES MOVE BY THEMSELVES. THE CAR HAS BEEN TAKEN TO THE SAAB DEALER AND A SOFTWARE UPDATE HAS SUPPOSEDLY TAKEN CARE OF THE MIRRORS AND ENGINE/IGNITION, BUT THE RADIO PROBLEM IS NEW. IT WOULD HAVE BEEN NICE IF SAAB HAD BEEN PROACTIVE AND SOUGHT OUT OWNERS OF THIS PARTICULAR MODEL (9-3 LINEAR) SOONER AND NOTIFIED THEM OF A NECESSARY SOFTWARE UPDATE. AN ENGINE DYING IN TRAFFIC, AN INTERSECTION, A TRAIN CROSSING, ETC., CAN BE A DANGER. ALSO, I'M STILL WAITING FOR THE ONSTAR SERVICE TO BE INSTALLED. WE PURCHASED THE CAR THE FIRST WEEK IN JANUARY, AND NOW IT'S MAY AND STILL NO ONSTAR! *JB

DOOR DOES NOT UNLOCK WITH UNLOCK SWITCH WHEN DOOR IS LOCKED MANUALLY. IF YOU LOCK THE DOOR MANUALLY -- BY RESTING YOUR ELBOW ON THE LOCKING BUTTON -- THE UNLOCK SWITCH DOES NOT UNLOCK THE DOOR. THE UNLOCK SWITCH MAKES A NOISE LIKE IT IS TRYING TO UNLOCK THE DOOR BUT IT DOES NOT ACTUALLY UNLOCK IT. THE DEALER VERIFIED THAT THIS OCCURS ON OTHER MODELS OF THIS SAME CAR. *NLM

VEHICLE STALLED WHILE ACCELERATING. LOST POWER STEERING AND POWER BRAKE ASSIST. COULD HAVE EASILY CAUSED AN ACCIDENT IF I HADN'T BEEN ABLE TO STOP SAFELY. THE CAR STARTED WITH NO ISSUES AFTER THE STOP.