SAAB Complaints

SEAT BACK ON BOTH FRONT SEATS HAVE FAILED. RECLINING MECHANISIM DOES NOT RETURN THE SEAT BACKS TO THE CORRECT POSITION. THE POSITION OF THE SEAT BACK IMPAIRS THE DRIVERS ABILITY TO OPERATE THE VEHICLE CORRECTLY. I HAVE LOCATED TWO CABLES ON BOTH SEATS THAT HAVE SNAPPED AND ARE THE CAUSE. THESE ARE PERMANTE PIECES THAT REQUIRE SEAT REPLACEMENT. I CONSIDER THEM A MANUFACTURING DEFECT.

I WAS DRIVING TO WORK GOING 25MPH WHEN THE CAR STARTED ACCELERATING. I STEPPED ON THE BRAKE AND I WAS BARELY ABLE TO STOP. SINCE I WAS IN TRAFFIC, I CONTINUED TO A STOP SIGN WHERE THE CAR STOPPED AFTER A SHORT LUNGE FORWARD. I CHECKED TO BE SURE THAT THE CRUISE CONTROL WAS OFF AND I CHECKED THE DASHBOARD AND THERE WERE NO WARNING MESSAGES FLASHING. WHEN I REMOVED MY FOOT FROM THE BRAKE AND WITH MY FOOT OFF THE ACCELELERATOR, THE CAR GAINED SPEED QUICKLY AND I WAS ONLY ABLE TO SLOW IT DOWN BY KEEPING MY FOOT ON THE BRAKE. I PULLED INTO A PARKING SPACE, SHIFTED THE AUTOMATIC CAR INTO "PARK" WHERE THE CAR STARTED RACING/REVVING AT A VERY HIGH RATE OF SPEED WHEREBY I IMMEDIATELY SHUT OFF THE CAR. I HAD THE SAAB TOWED TO MY DEALER. THE DEALER SAID THAT THEY COULD FIND NOTHING WRONG AND THAT THEY WERE NOT ABLE TO DO ANYTHING FOR ME. THEY TOLD ME TO DRIVE THE CAR TO THEM IF THE PROBLEM HAPPENED AGAIN--I TOLD THEM THAT THEIR RECOMMENDATION TO DRIVE TO THEM WOULD PUT MY PASSENGERS AND ME AT RISK. THAT EVENING, I CALLED SAAB USA'S CUSTOMER SERVICE NUMBER WHERE I FILED A FORMAL COMPLAINT WITH SAAB (SAAB'S FILE # FOR MY COMPLAINT IS 1-32268057).AND WAS TOLD THAT THE DEALER SHOULD HAVE KEPT THE CAR FOR SEVERAL DAYS TO TEST IT OUT MORE THOROUGHLY GIVEN THE RISK THAT EXISTS IF A FUTURE PROBLEM OCCURS. I ALSO EXPRESSED MY FEAR OF DRIVING THIS CAR AGAIN WITH ME AND MY FAMILY IN IT. THE WOMAN AT SAAB USA SAID SHE WOULD CALL THE DEALERSHIP AND GET BACK TO ME GIVEN MY CONCERN. I HAVE HEARD NOTHING AS OF TODAY, MAY 25, 2002. I AM CONCERNED ABOUT THE SAFETY OF THIS CAR AND SAAB HAS DONE NOTHING TO ALLEVIATE MY FEARS AND THEY ARE OFFERING NO SOLUTION EXCEPT TO SAY THEY COULD FIND NOTHING WRONG. I PAID FOR THEIR DIAGNOSIS AND I WOULD PAY ANYTHING REASONABLE TO CORRECT A PROBLEM WHICH COULD HAPPEN AGAIN. I HAVE ALSO OWNED SAABS SINCE 1983 AND IT IS SAD THAT SAAB'S RESPONSE TO THIS PROBLEM IS TO SEND ME AWAY.*AK

RECALL 95 V 068 000/TRANSMISSION MANUAL: VEHICLE OPERATED IN REVERSE INTERMITTENTLY. DEALER NOTIFIED, AND INFORMED CONSUME RTHAT VEHICLE WAS NOT COVER UNDER RECALL. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

THE REAR CENTER SEAT BELT BUCKLE CAME APART. IT IS HELD ON TO THE BELT BY A LEAD PIN. THAT PIN CAME LOOSE. THE BELT IS NO LONGER USEABLE. IT HAS TO BE REPLACED. A CHILD WAS STRAPPED IN AT THE TIME AND THE CAR WAS IN MOTION. THE SEAT BELT AND LATCH WILL REQUIRE REPLACEMENT. I AM CONCERNED THIS SAFETY FEATURE IS NOT SAFE.*AK

AT 65 MPH THE VEHICLE PULLS TO THE RIGHT AND LEFT VERY HARD EVEN AT THE SLIGHTEST TURN.THIS PULLING IS REALLY VIOLENT. CONSUMER HAS TO DRIVE AT LOW SPEEDS TO CONTROL VEHICLE. DEALER SUGGESTED CONSUMER TO GET SKINNIER TIRES. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

THE REAR VIEW MIIRROR ON THE PASSENGER SIDE DOES NOT MOVE FAR ENOUGHT TO THE LEFT (9 P'CLOCK) TO PERMIT ADJUSTMENT SO THAT THERE IS A SERIOUS BLIND SPOT ON CARS MOVING UP TOWARD THE LEFT REAR OF THE VEHICLE. SO I CONCLLUDED THERE I A A SERIOUS DESIGN FLAW IN THE MIRROR MECHANISM.... I TALKED TO GARY RHINE, THE DEALER SERVICE ADVISOR, AND HE SAID THERE WAS NOTHING THAT CAN BE DONE ABOUT IT . I HAVE NEVER OWNED A VEHICLE WHEREIN THE DRIVER'S REAR VIEW MIRROR COULD NOT BE A ADJUSTED ALL THE WAY OUTWARD SATISFACTORILY... I BELIEVE A RECALL IS APPROPRIATE..........................................................................LEFT REAR OF THE VEHICLE. ATTEMPTS TO ADJUST MANY ITIMES FAILE, SO I CONCLUDE THERE IS A DESIGN FAILURE THIS FAILURE NEARLY CAUSED 2 ACCIDENTS AS I STARTED TO MIOVE INTO TH E LEFT LANE.. I TALKED TO GARY RHINE. *AK

PLASTIC FUEL TANK IS LEAKING, DEALER AND THE MANUFACTURER WERE NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

S MODEL, CONSUMER SMELLED FUEL, DEALER DETERMINED THE PLASTIC FUEL TANK WAS LEAKING. PART WAS REPLACED, NEW FUEL TANK HAS LEAKED TWICE.*JB

ON TWO OCCASIONS VEHICLE HAD ROLLED BACKWARD WHILE PARKED WITH EMERGENCY PARKING BRAKE ENGAGED. DEALER WAS NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

THE ENGINE ON VEHICLE FAILED AND IS NOW RENDERED USELESS. CONSUMER WAS LATER INFORMED THAT THIS WAS A KNOWN FAULT WITH THESE VEHICLES AND IT COULD HAVE BEEN CORRECTED. THE DEALER HOWEVER, DID NOT INFORM CONSUMER OF THE DEFECT WITH THE ENGINE IN THESE VEHICLES. *JG