2007 SATURN ION Complaints

TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER: 14E021000 (IGNITION SWITCH). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE HAD NOT EXPERIENCED A FAILURE. REMAILED 08/18/14*LJ

CAR STALLED THEN RAN AGAIN FINE. THOUGHT MAYBE BAD GAS OR SOMETHING. STARTED HEARING A LOUD NOISE IN THE ENGINE. CHANGE OIL CAME ON AND SO I TOOK IT IN TO BE SERVICED ONLY TO FIND OUT THE TIMING CHAIN HAD JUMPED KEYS. THIS IS A TERRIBLE ISSUE WHICH COULD HAVE CAUSED ME TO WRECK HAD I NOT HAD PLENTY OF ROOM TO COAST OFF THE ROAD. ALSO SEAT BELT IS STUCK AND WILL NOT UNBUTTON SO I AM UNABLE TO BUCKLE UP THE RIGHT WAY UNTIL THAT'S FIXED TOO. LOOKING ONLINE ALL OF THIS SEEMS TO BE A COMMON PROBLEM HOWEVER IT APPEARS PEOPLE HAVE TO DIE FROM IT BEFORE A RECALL IS GIVEN. I URGE AN INVESTIGATION INTO THE SEATBELTS AND THE TIMING CHAIN. *TR

I RECEIVED A RECALL NOTICE FOR MY 2007 SATURN ION IN MARCH 2014. THE RECALL NOTICE IS FOR THE IGNITION SWITCH, IGNITION LOCK CYLINDER AND IGNITION KEY. I CALL MY LOCAL GM DEALERSHIP AND WAS TOLD THAT THEY WERE REPAIRING CARS AS THE PARTS CAME IN AND I WAS PUT ON A LIST. THEY TOLD ME THE PARTS SHOULD BE ABOUT 2 WEEKS AND I WOULD RECEIVE A CALL. I CALLED 2 WEEKS LATER AND THE DEALERSHIP STILL HADN'T RECEIVED THE PARTS TO FIX THE RECALL AND IN APRIL 2014 I RECEIVED ANOTHER RECALL NOTICE FROM GM TO HAVE THE REPAIRS TO MY CAR. I THEN CALLED THE DEALERSHIP AGAIN TO CHECK ON THE STATUS OF THE PARTS AND THEY STILL DIDN'T HAVE THEM. WEEKS LATER I BROUGHT MY CAR IN TO HAVE SOME WORK DONE ON MY CAR AND I ASKED ABOUT THE RECALL AND THEY TOLD ME IT SHOULD BE ANOTHER COUPLE WEEKS. I CALLED BACK IN 2 WEEKS AND WAS TOLD THEY STILL DIDN'T HAVE THE PARTS. I CALLED BACK IN ANOTHER 2 WEEKS AND WAS TOLD THE PROTOCALL FOR THE RECALL HAD CHANGED AND THAT THEY WERE ORDERING THE PARTS BASED ON THE VEHICLE VIN AND IT WAS A CAR BY CAR BASIS. SO I ORDERED MY PARTS THIS WAY AROUND THE END OF APRIL. IT IS NOW JUNE I STILL HAVEN'T HAD MY CAR FIXED AND JUST RECEIVED A NOTICE FROM GM THAT I HAVEN'T HAD THE REPAIRS TO MY CAR. I CALLED THE DEALERSHIP AGAIN AND THEY STILL DON'T HAVE THE PARTS. IT HAS BEEN 3 MONTHS SINCE MY FIRST RECALL NOTICE AND STILL HAVEN'T HAD MY CAR REPAIRED. I AM SO UPSET AT THE WAY THIS WHOLE SITUATION HAS BEEN HANDLED AND I FIND IT UNACCEPTABLE. *TR

I WAS DRIVING DOWN THE STREET AND THE POWER STEERING FAILED. I PULLED OVER TO A NEARBY SHOP TO HAVE IT LOOKED AT AND WAS TOLD TO RESTART THE CAR. THE PROBLEM WENT AWAY. FAST FORWARD TO THE LAST 2 WEEKS (TODAY IS 5-JUNE-14) AND THIS ISSUE HAS OCCURRED AT LEAST 10 TIMES. NOW BEING THIS IS THE SAME SYSTEM THAT WAS USED ON THE CHEVY COBALT AND PONTIAC G5, BOTH OF WHICH WERE SUBJECT TO RECALLS FOR REPLACEMENT, I DON'T KNOW WHY MY ION WAS RECALLED AND THIS PROBLEM FIXED. I HAVE TO DRIVE LONG DISTANCES AT TIMES AND FOR MY POWER STEERING TO FAIL WHILE I'M ON THE HIGHWAY FOR A KNOWN PROBLEM IS NOT ACCEPTABLE. *TR

TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED AND THE WARNING BELL ADVISED THAT THE AIR BAG NEEDED SERVICE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, WHO PERFORMED A DIAGNOSTIC WHICH WAS UNABLE TO LOCATE A FAILURE CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 68,973 AND THE CURRENT MILEAGE 69,000.

TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V047000 (AIR BAGS AND ELECTRICAL SYSTEM) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER DID NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT DID NOT EXPERIENCE A FAILURE. UPDATED 8/19/14*CN UPDATED 09/5/2014 *JS

TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING FAILED AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE STEERING WHEEL BECAME VERY HARD TO MANEUVER. ALSO, THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY OVER A PERIOD OF A YEAR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INDICATED THAT THE POWER STEERING UNIT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO DID NOT OFFERED ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN ID NUMBER 14V153000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT RECEIVED NHTSA CAMPAIGN RECALL NUMBER 14V171000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT EXPERIENCED A FAILURE, WHERE THEY WERE UNABLE TO REMOVE THE KEY OUT OF THE IGNITION SWITCH. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. RK

3/2014 RECALL LETTER 14063, 4/2014 2ND RECALL LETTER,4/11/2014 CAR TO DEALER,5/16/2014 IGNITION REPLACED, "REPAIR OTHER IGNITION" ACCELERATOR PEDAL,THROTTLE BODY,FUEL INDUCTION SENSOR, THROTTLE BODY SENSOR, QUOTED $560.00,CHARGED $634.29, GM PROMISED PRICE ASSISTANCE "REPAIR OTHER IGNITION-HAVE NOT HONORED THEIR WORD. PICKED UP CAR 5/16/2014 ON 5/20/2014 <100 MILES ENCOUNTERED SAME ISSUE. 5/22/2014 CAR RETURNED -TO DEALER, KEY STUCK IN IGNITION, SERVICE MGR WITNESSED ISSUE, CLAIMS - SOLENOID @GEARSHIFT TO IGNITION NOT REGISTERING PARK, STATES"I HAVE SEEN A LOT OF THESE RECALLS, GM IS GOING TO REPLACE ANYTHING REMOTELY CONNECTED TO THIS RECALL BUT IS "CUSTOMER BILL". SOLENIOD QUOTE $400.00 ADDITIONAL TO $634.29. I AM INCLINED TO BELIEVE IF IT IS "REMOTELY CONNECTED" IT SHOULD BE INCLUDED IN THIS RECALL. I FIRMLY BELIEVE GM HAS EMPLOYED THIS "OTHER THAN IGNITION" STRATEGY TO RECOUP THEIR LOSSES ON THE BACK END BY EMPLOYING THIS "CUSTOMER BILL" PHRASE. THE DEALER HAS NOT SHOWN ANY OF THE PARTS THAT WERE REPLACED OR ANY EVIDENCE TO SUPPORT THEIR CLAIM.I WELCOME THE OPPORTUNITY TO SHARE MY EXPERIENCE IN GREAT DETAIL WITH THE NHTSA AND ANY CONGRESSIONAL COMMITTE THAT IS DESIGNATED TO INVESTIGATE THIS GM RECALL.

THE IGNITION SWITCH WOULD NOT ALLOW THE KEY TO BE REMOVED. THE CAR WAS RUNNING. WE HAD TO CALL A LOCKSMITH TO GET THE KEY OUT OF THE IGNITION AND REPAIR THE IGNITION SWITCH. I TOOK THE PROPER PAPER WORK TO JOHNNY LONDOFF CHEVROLET IN FLORISSANTT, MO. THE DEALERSHIP WOULD NOT ACCEPT THE PAPER WORK TO GET REIMBURSED FOR THE REPAIRED IGNITION SWITCH. THE RECALL LETTER INDICATES THAT THE COST TO REPAIR WOULD BE REIMBURSED BY DEALER/GM. THE GM HOTLINE WAS NOTIFIED SEVERAL TIMES AND I WAS TOLD TO CALL THE DEALERSHIP. THE DEALERSHIP WOULD NOT ACCEPT THE PAPER WORK AND DID NOT PROVIDE A LETTER INDICATING WHY THE REPAIRS WOULD BE DISALLOWED. THE COST FOR THE REPAIRS WAS 375.00. I HAVE THE ORIGINAL RECEIPTS AND THE PAPER WORK. I CAN BE REACHED AT [XXX]AND EMAIL ADDRESS [XXX] THANK YOU, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR