2007 SATURN ION Complaints

TL*THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT NOTICED AN OVERPOWERING GASOLINE FUEL ODOR WHEN FIRST STARTING THE VEHICLE. THE DEALER ADVISED THAT THE FUEL PUMP WOULD NEED REPLACING. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 09V419000 (FUEL SYSTEM, GASOLINE: DELIVERY: FUEL PUMP) BUT WAS ADVISED BY THE DEALER THAT THE VEHICLE WOULD NOT QUALIFY FOR RECALL REPAIRS DUE TO THE VEHICLE MILEAGE. THE MANUFACTURER OFFERED TO COMPENSATE THE CONTACT FOR FIFTY PERCENT OF THE REPAIR COSTS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 118,000 AND THE CURRENT MILEAGE WAS 125,000.

I DROVE MY CAR TO WORK AND WHEN I GOT THERE REALIZED I COULD NOT TURN MY VEHICLE OFF OR TURN THE KEY IN THE IGNITION AT ALL. I DROVE TO THE NEAREST GM DEALERSHIP AND THE SERVICE EMPLOYEE IMMEDIATELY KNEW THE PROBLEM WHEN I TOLD HIM THE SYMPTOMS. HE ALSO INFORMED ME THAT THIS IS A PROBLEM HE SAW "AT LEAST ONCE A WEEK". THEY ORDERED THE PARTS AND TOLD ME IT COULD COST $300-$600 TO REPLACE THE IGNITION LOCK CYLINDER AND THE HOUSING COMPONENT, IF IT NEEDS TO BE REPLACED. AFTER HEARING HOW MUCH IT WOULD COST I STARTED RESEARCHING AND FOUND SEVERAL OTHER SATURN OWNERS HAVING THIS SAME PROBLEM. I CALLED THE SERVICE EMPLOYEE AND HE REDIRECTED ME TO GM'S CORPORATE OFFICE. I SAW ON THE PHONE FOR AN HOUR, MOSTLY ON HOLD, WHILE THE EMPLOYEES NEGOTIATED AND THEY CAME TO THE CONCLUSION THAT THEY COULD NOT HELP ME BECAUSE IT WAS A SATURN VEHICLE, NOT GM; THE CAR'S WARRANTY HAD EXPIRED; THE DEALERSHIP WAS UNFAMILIAR WITH MY VEHICLE; AND GM DID NOT WANT TO PAY OUT OF THEIR POCKET FOR THE PART AND LABOR. THEY ARE STILL GOING TO REPLACE THE PARTS BECAUSE I NEED TO HAVE MY VEHICLE IN ORDER TO COMMUTE TO SCHOOL AND WORK. I'M GOING TO PAY THE $300-$600 FOR THE REPAIRS AS WELL AS THE $50/DAY FOR THE RENTAL CAR. GM IS UNWILLING TO DO ANYTHING, OTHER THAN FIX THE PROBLEM AND CHARGE SATURN OWNERS THE FULL AMOUNT, UNLESS THERE'S A RECALL ISSUED FOR THE PART. *TR

KEY STUCK IN IGNITION. CAR STUCK RUNNING. WHAT AN UNSAFE SITUATION, IN HIGH 90 DEGREE WEATHER. THANK GOODNESS MY ELDERLY GRANDMOTHER WAS NOT IN THE CAR WITH ME! ROADSIDE ASSISTANCE HAD TO COME AND TURN IT OFF BY TAKING OFF A FUSE IN THE HOOD, BEFORE TOWING IT TO THE DEALER. I BURNED MY HAND TRYING TO DISENGAGE THE FUSE, BEFORE ROADSIDE ASSISTANCE GOT THERE, BECAUSE I WAS FEELING SICK STANDING OUTSIDE IN THE 99 DEGREE WEATHER WAITING. THE DEALER HAD TO REPLACE THE IGNITION LOCK CYLINDER AND HOUSING, AND I HAD TO GET A NEW KEY MADE AT THE SATURN DEALER. I GOOGLED THIS PROBLEM, AND FOUND OVER 48 PAGES OF COMPLAINTS. I SURE HOPE THAT THERE IS A RECALL ON THIS ISSUE, AS THIS PRESENTS AN OBVIOUS SAFETY PROBLEM. HOPEFULLY SATURN DRIVERS WILL NOT GET STRANDED IN EXTREME HOT, COLD, OR DANGEROUS CONDITIONS, WITH THEIR KEY STUCK IN THE IGNITION. THE EXACT SAME PROBLEM HAPPENED WITH MY TWIN SISTER 1 WEEK BEFORE IT HAPPENED TO ME. BOTH OF US BOUGHT OUR 2007 SATURN IONS NEW, ON THE SAME DATE. THIS IS MORE THAN "A COINCIDENCE." WE FEEL AS THOUGH THIS PART OF THE CAR MUST HAVE BEEN DEFECTIVE. IT IS NOT A "TYPICAL, ROUTINE MAINTENANCE" TYPE THING THAT SHOULD NEED TO BE REPLACED ON A CAR THAT IS ONLY 4 YEARS OLD. IT PRESENTS A SERIOUS SAFETY ISSUE, DEPENDING ON THE CIRCUMSTANCES OF WHEN IT OCCURS. *TR

MY 2007 SATURN ION WAS STUCK RUNNING WITH THE KEY STUCK IN THE IGNITION. I COULD NOT TURN OFF MY CAR AND THE KEY WAS STUCK. THE SATURN DEALER REPLACED THE IGNITION LOCK CYLINDER AND HOUSING AND CUT NEW KEYS. *TR

I CAME HOME LAST NIGHT AROUND 10:40PM, WENT TO SHUT MY CAR OFF AND THE KEY WOULD NOT COME OUT OF THE IGNITION - IT WAS STUCK "ON". I TOOK MY CAR TO MY PARENTS HOUSE (MY DAD HAS TOOLS) AND AFTER SEVERAL FAILED ATTEMPTS TO GET THE KEY OUT, I CALLED ONSTAR AND THEY DISPATCHED A LOCAL TOW TRUCK COMPANY TO COME. THE GUY WAS VERY RUDE AND BASICALLY MADE ME FEEL STUPID FOR HAVING THIS HAPPEN AND ACTED LIKE HE COULDN'T HELP ME WITH THAT, SO I CANCELED THE TOW. WE PULLED SOME FUSES AND DISCONNECTED THE BATTERY AND FIGURED SINCE AT THAT TIME IT WAS 12:30AM THAT I WOULD CALL SATURN IN THE MORNING. I WENT ON THE CONSUMER AFFAIRS WEBSITE AND FOUND THIS HAS HAPPENED ALOT TO PEOPLE ALL OVER THE COUNTRY WITH MY SAME CAR! AND NOTHING IS BEING DONE ABOUT GETTING A RECALL, AND THEY ARE CHARGING PEOPLE UP TO $500 OR MORE TO FIX IT. I THINK GM SHOULD RECALL THIS IGNITION LOCK AND ALL OF THESE CHARGES FOR THE DEFECTIVE PART SHOULD BE COVERED BY THEM. IT'S NOT THE CAR OWNER'S FAULT THAT THE PART IS BAD. I ONLY HAVE APPROX. $50K MILES ON MY 2007 ION. I TOLD THE SATURN SERVICE DEPARTMENT I WOULD CALL THEM BACK AS I AM NOT IN A POSITION TO PAY THAT RIGHT NOW, SO I AM NOT SURE WHAT I AM GOING TO DO. *TR

MY POWER STEERING IN MY SATURN ION WENT OUT WHEN I WAS DRIVING ABOUT 55 MPH. WHEN TRYING TO GET OFF THE HIGHWAY, I HAD NO POWER STEERING AT ALL AND HIT A GUARD RAIL. I TURNED THE CAR OFF AND RESTARTED IT AFTER COLLECTING MYSELF. THE POWERE STEERING WORKED JUST FINE. THE FOLLOWING DAY THE SAME THING HAPPENED, WAS RUNNING FINE THEN, NO POWER STEERING AGAIN. THIS TIME IT NEVER CAME BACK. I HAVE SEEN MANY RECALLS FOR GM CARS THAT HAVE THE SAME POWER STEERING SYSTEM. WHY NOT FOR THE SATURN. IT IS JUST AN ACCIDENT WAITING TO HAPPEN. I HAVE BEEN RESEARCHING THIS ON LINE AND HAVE FOUND MANY OTHERS WITH THE SAME ISSUE THAT HAVE A SATURN. SOUNDS LIKE A DEFECTIVE PART TO ME!

TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT STATED SHE NOTICED AN OVERPOWERING GASOLINE FUEL ODOR. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE SHE WAS INFORMED THAT THE FUEL PUMP MODULE WAS FRACTURED. THE CONTACT WAS ABLE TO LOCATE A RECALL FOR THE FAILURE (NHTSA CAMPAIGN ID NUMBER: 09V419000: FUEL SYSTEM, GASOLINE: DELIVERY: FUEL PUMP) BUT WAS ADVISED THAT HER VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS LEFT AT THE REPAIR FACILITY WHERE SHE WAS AWAITING REPAIRS AT HER EXPENSE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 41,000.

I HAVE A 2007 SATURN ION, ABOUT TWO WEEKS AGO I WENT TO WORK WHEN I PARK AND TRIED TO TURN THE CAR OFF THE KEY WOULDN'T TURN OFF IT WAS STUCK, THE ONLY WAY TU TURN THE CAR WAS DISCONNECTING THE BATTERY, WHEN I GOT OFF WORK I CONNECTED THE BATTERY AGAIN AND I WAS ABLE TO TURN THE CAR ON BUT NOT OFF SO EVERY WAY A WENT FOR THE PAST TWO WEEKS FROM 08-06-10 TIL NOW I HAD TO OPEN THE HOOD AND DISCONNECT THE BATTERY I JUST DON'T HAVE MONEY TO SPENT ON AN ISSUE THAT HAS MORE THE 5000 COMPLAINS REGARDING THE SAME PROBLEM WITH THE IGNITION ON A SATURN BRAND HTTP://WWW.CONSUMERAFFAIRS.COM/AUTOMOTIVE/SATURN_IGNITION_LOCK.HTML ACCORDING TO THIS WEBSITE I HOPE WAS A RECALL ON THIS ISSUE THANK U *TR

WE HAVE A 2007 SATURN,ALMOST EVERYTIME WE DRIVE IT ,THE KEY LOCKS AND WILL NOT COME OUT. IT IS VERY FRUSTRATING. WE LIVE IN A VERY HOT CLIMATE AND SOMETIMES IT TAKES UP TO 20 MINS. TO GET THE KEY OUT. WE TOOK TO THE SATURN STORE,AND THEY SAID THEY WILL NOT COVER IT. I HAVE READ A TON OF COMPLAINTS ON THIS SAME PROBLEM IN SATURNS, SOMEHOW THEY SEEM TO BE BEING IGNORED. *TR

BEGINNING LAST WEEK, ONCE THE CAR HAS BEEN STARTED , IT CANNOT BE SHUT OFF WITH THE KEY. LUCKILY, WE DO NOT GARAGE THIS VEHICLE! WE CAN PUT THE CAR INTO"PARK", BUT THE KEY WILL NOT TURN IN THE IGNITION TO ANY OTHER POSITION, AND THE KEY CANNOT BE REMOVED FROM THE CAR. TO STOP THE CAR, WE PULL A FUSE AND DISCONNECT THE BATTERY. TO START THE CAR, WE RECONNECT THE BATTERY AND REPLACE THE FUSE. WHILE THIS IS NOT AS LIFE THREATENING AS OTHER VEHICLE PROBLEMS RECENTLY, IT IS WIDE-SPREAD. WHEN I WENT ON-LINE TO FIND A SOLUTION (SATURN SAID ALL OF ITS TECH'S HAD GONE HOME EARLY) I FOUND HUNDREDS OF THE SAME INCIDENT. *TR