2007 SATURN OUTLOOK Complaints

ON SATURDAY JULY 5, 2014, WHILE TRAVELING N/B ON I-81 IN VIRGINIA MY 2007 SATURN OUTLOOK XR SUDDENLY BEGAN TO LOSE POWER TO THE ENGINE. AT THE TIME, I WAS IN THE LEFT LANE AND GOING APPROXIMATELY 70 MPH. AT NO TIME DID ANY CHECK ENGINE LIGHT OR OTHER SERVICE INDICATOR COME ON. FORTUNATELY I WAS ABLE TO STEER THE VEHICLE OVER TO THE RIGHT SHOULDER BEFORE IT COMPLETELY STOPPED. AFTER ABOUT 30 MINUTES ON THE SHOULDER THE VEHICLE LOST ALL ELECTRICAL POWER. I HAD MY WIFE AND 3 KIDS (8YR, 6YR AND 3 MONTH OLD) IN THE CAR WHEN THIS HAPPENED. IT TOOK AN HOUR FOR THE TOW TRUCK TO GET TO US. WE LOADED THE CAR SEATS AND ALL OF US INTO THE TOW TRUCK AND WERE TOWED TO A MECHANICS SHOP IN FRONT ROYAL, VA. SINCE ALL SHOPS WERE CLOSED AT THAT TIME, WE HAD TO LEAVE OUR CAR AND WENT TO A HOTEL. ON MONDAY JULY 7TH, WE WERE TOLD IT WOULD BE AT LEAST A FEW DAYS UNTIL THEY FIGURED OUT WHAT WENT WRONG. I RENTED A CAR AND DROVE HOME TO NJ. ON THURSDAY JULY 10TH, THE MECHANIC SHOP CALLED AND SAID THE ENGINE WAS COMPLETELY SHOT DUE TO A MISSING VALVE COVER INSIDE THE ENGINE, 1 OF THE CATALYTIC CONVERTERS NOT WORKING AND MULTIPLE PISTONS FAILING. ON JULY 24TH THE CAR WAS FINALLY PICKED UP AND TRANSPORTED TO ANOTHER MECHANIC BY MY RESIDENCE. THE NEXT DAY THAT SHOP CALLED WITH THE SAME DIAGNOSIS AND SAID I NEEDED A NEW ENGINE. I HAD TO PURCHASE A NEW ENGINE FROM GM FOR $5,000. THAT PURCHASE WITH LABOR AND TAX WILL COST ME $7,500. THIS WHOLE BREAKDOWN ENDED UP COSTING ME APPROX. $9,000 TOTAL AND I AM STILL WAITING TO GET MY CAR BACK. THE VEHICLE HAS BEEN IN MY FAMILY SINCE IT WAS PURCHASED AND HAD ALL THE RECOMMENDED TUNE UPS/RECALLS PERFORMED. IT BOTHERS ME THAT GM PUTS FAMILIES AT RISK BY NOT ADDRESSING THIS ISSUE. BREAKING DOWN ON THE SIDE OF THE HIGHWAY PUTS PEOPLE IN DANGEROUS SITUATIONS. GM SHOULD OWN UP TO THIS PROBLEM AND TAKE ALL APPROPRIATE ACTION TO PREVENT A POTENTIAL TRAGEDY. *TR

TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AND THE GEAR WOULD NOT SHIFT, WHICH PREVENTED THE VEHICLE FROM MOVING. THE DEALER STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. NO REPAIRS WERE MADE AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 81,000. UPDATED 04/13/15*LJ UPDATED 08/24/2017*CT

DRIVING HIGHWAY WHEN I NOTICED SOMETHING DIFFERENT IN MY STEERING. IT WASN'T UNTIL I EXITED THE HIGHWAY AND TRIED TO TURN, THAT IS WHEN I REALIZED I DIDN'T HAVE POWER STEERING, I WENT OVER THE LINE TRYING TO TURN THE VEHICLE. VERY DANGEROUS. I STRUGGLED TO GET MY CAR HOME SAFELY. *TR

MY WIFE AND I OWN A 2007 SATURN OUTLOOK XR, WHICH WE BROUGHT BRAND NEW. AFTER 1 YEAR, WE WERE HAVING TROUBLE WITH THE SATURN OUTLOOK TRYING TO FIND GEARS, AND THE THROTTLE RESPONSE WAS DISAPPOINTING. WHEN PASSING, YOU PRESS THE THROTTLE, AND THERE IS A 15 SECOND HESITATION, BEFORE THE VEHICLE STARTS TO PICK UP SPEED. WE HAVE TAKEN THE VEHICLE IN FOR TRANSMISSION RECALLS, WHERE THEY HAVE UPDATED THE SOFTWARE. I DID THIS THREE TIMES, IT WOULD LAST FOR A COUPLE OF WEEKS, AND START RIGHT BACK MALFUNCTIONING. NOW MY VEHICLE IS NO LONGER UNDER WARRANTY, AND GUESS WHAT, THE TRANSMISSION GOES OUT, WHILE ON I-55, IN CHICAGO, ON MY WAY TO WORK..WOW! $4,032.00 TO REPLACE, BRAND NEW. I PAID THIS BECAUSE I FELT THAT IT WAS CHEAPER THAN ANOTHER CAR PAYMENT. I AM SO ANGRY AT GM, BECAUSE THEY KNEW THAT THIS TRANSMISSION WAS FAULTY, AND ALL THEY DID WAS TAKE MY MONEY, AND LEFT ME HANGING. I AM JUST LIKE OTHER HARD WORKING FAMILIES OUT THERE, WHO JUST CAN'T COUGH UP 4 GRAND, AND IT NOT PUT A DENT IN YOUR BUDGET. ALL THEY DID WAS COME UP WITH A SORRY PATCH JOB, THAT WAS ONLY TEMPORARY, AND ONCE IT WAS NO LONGER COVERED UNDER WARRANTY, THEY HAD NO SHAME OR REMORSE ABOUT CHARGING YOU. I CALLED GM, AND TRIED TO SEE IF THEY WOULD DO SOMETHING, HA! NO SUCH LUCK. I OFTEN THINK ABOUT THAT MOMENT MY WIFE COULD HAVE BEEN HURT, OR HURT SOMEONE BECAUSE OF GM'S NEGLIGENCE. PLEASE HELP ME, AND ALL THE CONSUMERS OUT THERE WHO HAVE PURCHASED FROM GM. THEY NEED TO TAKE RESPONSIBILITY FOR THIS SERIOUS MATTER. THANK YOU....[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE TURNING ACROSS 2 ONCOMING LANES INTO A SHOPPING CENTER IN MY 2007 SATURN OUTLOOK, I SUDDENLY HAD NO POWER TO THE WHEELS. NO POWER IN DRIVE OR REVERSE. LUCKILY, NO ONCOMING VEHICLES. TOWED TO DEALERSHIP WHO ADVISED TRANSMISSION WAS DESTROYED. COST TO REPLACE- $3950, AND TRANSMISSION IS ON BACK-ORDER. VEHICLE IS STILL AT DEALERSHIP WAITING FOR PARTS AS OF 07/06/14. OUTLOOK WAS PURCHASED NEW AND HAS BEEN SERVICED REGULARLY. IT HAS ONLY BEEN DRIVEN BY MY WIFE AND I AND HAS NEVER BEEN USED TO TOW. RESEARCH HAS SHOWN THIS TO BE TOO COMMON OF A SAFETY PROBLEM FOR A VEHICLE WITH 58,000 MILES. *JS

TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT THE STEERING WHEEL BECAME STIFF AND MADE AN ABNORMAL NOISE. THE DEALER STATED THAT THE POWER STEERING PUMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 31,182.

WHEN DRIVING THROUGH A PUDDLE, THERE WAS A LOSS OF POWER STEERING AND BRAKES. I HAD THE INTERIOR LINERS REPLACED BUT THE PROBLEM STILL OCCURS. THE ELECTRICAL PROBLEMS HAVE INCREASED DRAMATICALLY SINCE THE ORIGINAL DATE OF THE PROBLEM AND AT THIS POINT, I THINK THIS VEHICLE IS EXTREMELY DANGEROUS TO DRIVE. THE DRIVER INFORMATION CENTER IS OUT, THERE ARE TWO WINDOWS THAT NO LONGER OPEN, THE STABILITRAK LIGHT COMES ON INTERMITTENTLY (THIS IS NEW LAST WEEK), THERE IS ANOTHER WARNING SOUND COMING ON WHEN I MAKE A SHARP TURN BUT I AM NOT SURE WHAT THIS IS FOR SINCE THE DRIVER INFORMATION CENTER IS OUT. ONCE I COULD NOT GET THE DOOR TO SHUT COMPLETELY AND I HAD TO START THE CAR, LOCK AND UNLOCK THE DOORS AND THEN THE DOOR WOULD SHUT. THE AUDIO/NAVIGATION SCREEN LOSES POWER AND RESTARTS EVERY COUPLE DAYS DURING MY DRIVE. NOTE: I HAVE ALSO HAD THE POWER STEERING REPLACED IN MARCH AND REPLACED THE REPLACEMENT TRANSMISSION ABOUT THE SAME TIME. *TR

TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED. ADDITIONALLY, THE CONTACT MENTIONED THAT THE DRIVER'S SIDE WIPER LINKAGE FRACTURED WHICH WAS REPLACED BY THE CONTACT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS ADVISED THAT THE PASSENGER'S SIDE AIR BAG SENSOR FAILED. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.

THE PASSENGER AIRBAG LIGHT SPORADICALLY GOES OFF WHEN AN ADULT IS SEATED ON THE SEAT LEAVING THE AIRBAG INOPERABLE IN A CRASH. MY VEHICLE HAS NOT BEEN RECALLED FOR THIS ISSUE ALTHOUGH IT IS A KNOWN ISSUE IN MY YEAR AND MODEL. *TR

MY DASHBOARD LIGHT HAS BEEN INDICATING THAT THE PASSENGER SIDE SEAT AIRBAG WAS OFF. I HAD THE DEALERSHIP CHECK TO SEE IF IT WAS UNDER RECALL AS I HAD FOUND REFERENCE TO THERE BEING A RECALL IN FEBRUARY OF 2007 (A MONTH PRIOR TO OUR PURCHASE) INDICATING WE COULD GET FALSE READINGS AND OUR COMPUTER NEEDED TO BE RESET. THE DEALERSHIP INFORMED US THAT IT ISN'T COVERED UNDER RECALL AND IT IS THE UNDER THE SEAT MODULATOR UNIT THAT IS DEFECTIVE. I AM SEEING HUNDREDS OF SIMILAR COMPLAINTS REGISTERED ON VARIOUS SITES. I NOW CAN'T HAVE ANYONE SIT IN MY PASSENGER SEAT AS IT IS A $700 REPAIR THAT IS BEYOND OUR MEANS. THE 2008 SATURN IS UNDER RECALL FOR THIS VERY ISSUE, WHY WASN'T THE 2007 INCLUDED? *TR