2008 SATURN OUTLOOK Complaints

I HAD BEEN NOTICING THE SERVICE AIR BAG NOTIFICATION ON MY DASH BOARD. DIDN'T THINK ANYTHING OF IT. BROUGHT IT INTO HAWTHORNE, NJ CHEVROLET AND THEY TOOK OUT THE SEATS AND TESTED THE CONNECTIONS AND CHARGED ME FOR THIS SERVICE. ABOUT 2-3 WKS LATER, THE SAME NOTICE CAME UP ON MY DASH BOARD. BROUGHT IT BACK INTO HAWTHORNE CHEVY AND THEY DID WHATEVER AND SAID THEY DIDN'T FIND ANYTHING AND DIDN'T CHARGE ME. I KEPT ASKING IF THERE WAS A RECALL AND EVERY TIME THE ANSWER WAS NO. IT IS NOW AUGUST AND THE SAME SERVICE AIR BAG NOTIFICATION HAS POPPED UP AGAIN. I WILL BE BRINGING IT BACK INTO CHEVY TO SEE WHAT THEY CAN DO. *TR

DRIVER SIDE HEADLAMP DID NOT WORK ON MANY OCCASIONS OVER 1 1/2 YEARS. DEALER REPLACED BOTH DRIVER AND PASSENGER BULBS BUT DRIVERS SIDE WENT OUT AND DID NOT COME BACK ON. AN INSPECTION REVEALED A BURNT / MELTED CONNECTION AT THE BULB. *TR

TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK XR. THE CONTACT STATED WHILE DRIVING 35 MPH, THE ENGINE STALLED. THE ENGINE WARNING INDICATOR WAS ILLUMINATED; HOWEVER, THE VEHICLE RESTARTED AND WAS TOWED TO THE DEALER. THE DEALER DIAGNOSED THAT THE INTERNAL CLUTCH WAVE PLATE AND THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

WHILE TRYING TO PULL IN/OUT OF MY FRIVEWAY MY STEERING LOCKED UP. ANY SPEEDS UNDER 20MPH I CAN HARDLY TURN WHEEL. *TR

THE STEERING COLUMN SQUEAKS WHEN YOU TURN THE STEERING WHEEL SLOWLY AND BACKING UP AND TURNING INTO POSITION SLOWLY. *TR

IN APRIL 2014, MY PASSENGER AIRBAG LIGHT INDICATOR BEGIN TO READ: "OFF" WHILE THE PASSENGER WAS IN THE SEAT. SOMETIMES IT SAYS "ON" AT FIRST, THEN SWITCHES TO "OFF". VERY FEW TIMES HAS IT WORKED PROPERLY SINCE APRIL. (NOW AUGUST 1ST). TOOK IT TO THE DEALER FOR THE SIDE AIRBAG RECALL AND WAS HOPING IT WAS RELATED TO THE PASSENGER SEAT.. THE SERVICE ADVISOR INDICATED IT WAS A TOTALLY SEPARATE ISSUE. COST TO JUST CHECK IT COST ME $105. 3 HOURS LATER, THE ADVISOR INFORMED ME IT WOULD COST OVER $500 OR MORE TO REPLACE. I DECLINED. SEEMS LIKE GM WOULD INCLUDE THIS AS A RECALL, ESPECIALLY TO THOSE WITH VEHICLES INDICATING "OFF". KNOWING YOU DON'T HAVE A PRIMARY AIRBAG THAT DOESN'T DEPLOY, I WOULD THINK THIS WOULD BE AN EXTREMELY HIGH RISK ISSUE AND WOULD BE ON THE TOP OF GM'S LIST OF RECALLS? *TR

POWER STEERING GOES OUT AT SLOW SPEEDS AND HARD TURNS (PULLING INTO PARKING SPACES, THREE POINT TURNS, U-TURNS). WHILE IT MIGHT BE AN ISSUE WITH A SUB-SYSTEM, SIMILAR ISSUES IN OTHER GM CARS HAVE RESULTED IN A RECALL. HTTP://MEDIA.GM.COM/MEDIA/US/EN/GM/NEWS.DETAIL.HTML/CONTENT/PAGES/NEWS/US/EN/2014/MAR/0331-POWER-STEERING.HTML I'VE BEEN TO SEVERAL DEALERSHIPS, GARAGES TRYING TO DIAGNOSE THE PROBLEM. GM HAS FINALLY REPEATED THE ISSUE BUT IS ASKING MY EXTENDED WARRANTY TO COVER IT. WANT TO DOCUMENT THE CASE SO IT CAN BE DETERMINED IF IT IS INDEED SIMILAR TO THE RECALL ABOVE. THANK YOU *JS

SERVICE AIRBAG NOTICE IS CONSTANTLY ON (DASHBOARD MESSAGE) AND THE PASSENGER AIRBAG OFF LIGHT IS ALSO CONSTANTLY ON. SO IN THE EVENT OF A CRASH PASSENGER AIRBAG WILL NOT DEPLOY. DEALER INITIALLY ORDERED A DIFFERENT PART AND MISDIAGNOSED THE PROBLEM REQUIRING 3 DIFFERENT VISITS TO THE DEALERSHIP. SERVICE CENTER NOW SAYING THAT THE PROBLEM IS THE PASSENGER PRESENCE SENSOR AND QUOTING PRICE TO FIX OVER $800. *JS

GOOD MORNING. I WOULD LIKE TO FILE A COMPLAINT AGAINST THE GM DEALERS IN LEXINGTON, KENTUCKY. I RECEIVED MY LETTER STATING THAT THE GM DEALERS' SERVICE DEPARTMENTS IN MY AREA HAS RECEIVED THE PARTS FOR MY RECALL. I CONTACTED ROD HATFIELD CHEVROLET ON NEW CIRCLE RD BY EMAIL TO SET UP AN APPOINTMENT OVER A MONTH AGO (6/27/14). I SET UP A SATURDAY APPOINTMENT AND THEN WAS CONTACTED BY THE EMAIL REPRESENTATIVE [XXX]. HE CONTACTED ME BY EMAIL STATING THEY DID NOT HAVE THE PARTS FOR MY RECALL AND I WOULD BE CONTACTED WHEN THE PARTS ARRIVE. I STILL HAVE NOT HEARD FROM THE DEALERSHIP AND MY "SERVICE AIR BAG" LIGHT HAS BEEN ON FOR THREE WEEKS. I ALSO SENT EMAIL TO GLENN NISSAN/AUTOMALL ON RICHMOND ROAD) WHERE I PURCHASED MY VEHICLE) ABOUT THE RECALL PARTS OVER TWO WEEKS AGO. AS OF TODAY I STILL HAVE NOT RECEIVED AN EMAIL, PHONE CALL, NOTHING IN REFERENCE TO THE RECALL PARTS OR MY EMAIL FROM THEIR ONLINE WEBSITE. WHAT WILL HAPPEN IF MY AIR BAGS DEPLOY WHILE I AM DRIVING AND MY PASSENGER IN THE FRONT SEATS OR IN CASE OF AN ACCIDENT? THE RECALL STATES IF THIS LIGHT SHOULD ACTIVATE, THEN I NEED TO TAKE MY VEHICLE TO A GM DEALER RIGHT AWAY. WHAT SHOULD I DO SINCE NEITHER OF THE TWO DEALERSHIPS HAVE CONTACTED ME? PLEASE SEND ME SUGGESTIONS OF OTHER GM SERVICE DEPARTMENTS THAT SHOULD HAVE THE RECALL PARTS SO THAT I MAY TAKE MY VEHICLE TO THEM ASAP. I ALSO WILL NEED A VEHICLE TO DRIVE DURING THE SERVICE OF MY SATURN OUTLOOK. THANK YOU AND ENJOY YOUR DAY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WE WERE NOTIFIED OF THE AIR BAG RECALL SEVERAL MONTHS AGO AND TOOK IT TO THE DEALERSHIP FOR THAT SPECIFIC RECALL SERVICE, HOPING THAT THE REPAIRS WOULD ADDRESS A LONG-STANDING, BUT INTERMITTENT PROBLEM WITH THE FRONT PASSENGER AIR BAG ERROR MESSAGE THAT COINCIDES WITH SOMEONE SITTING IN THE FRONT PASSENGER SEAT. AFTER THE DEALERSHIP PERFORMED THE AIR BAG RECALL WORK, THE FRONT PASSENGER AIR BAG CONTINUES TO INTERMITTENTLY DISPLAY AN ERROR MESSAGE WHEN MY WIFE OR ADULT SON SIT IN THE FRONT PASSENGER SEAT. WE INFORMED THE DEALERSHIP AND RESCHEDULED A SERVICE VISIT. WE WERE INFORMED TODAY THAT THE ERROR IS LIKELY ATTRIBUTED TO A BAD "PRESENCE SENSOR" IN THE SEAT, WHICH IS NOT COVERED BY THE RECALL. THE ESTIMATED COST FOR REPAIR WAS $766.00. THE VEHICLE IS IN OTHERWISE EXCELLENT CONDITIONS WITH NO COLLISIONS, FLOODING OR RAIN INTRUSION. THERE HAS BEEN NO EVENT THAT SHOULD HAVE COMPROMISED THIS CRITICAL SAFETY SYSTEM. MALFUNCTIONING SENSOR = INACTIVE AIR BAG. *TR