2007 SATURN OUTLOOK Complaints

PASSENGER SIDE HEADLAMP WENT OUT. ASSUMED IT WAS JUST A BURNED BULB BUT WHEN TAKEN TO THE DEALERSHIP WAS ADVISED THAT THE HEADLAMP WIRING HARNESS HAD ACTUALLY MELTED. THE HARNESS AND BULB WERE REPLACED AT A COST OF OVER $300 WHICH NEITHER GM NOR THE DEALERSHIP WERE WILLING TO COVER, DESPITE THE FACT THAT NOT ONLY COULD IT BE A FIRE/SAFETY HAZARD BUT THAT THE COMPANY IS FULLY AWARE OF IT AS THEY ISSUED A TSB IN REGARDS TO THE ISSUE ("TSB #09-08-42-004 "LOW BEAM HEADLAMP REPLACEMENT/DIAGNOSIS (INSPECT FUSE, BULB, HARNESS, REPLACE HARNESS AND FILL CONNECTOR CAVITY FOR LOW BEAM BULB CONNECTOR WITH NYOGEL GREASE) - (MAY 29, 2009). DOCUMENT ID: 2284787. APPLIES TO MODELS 2007-2009 SATURN OUTLOOK) THIS IS CLEARLY A DESIGN FLAW THAT NEEDS TO BE ADDRESSED SINCE NUMEROUS CUSTOMERS HAVE POSTED SIMILAR OCCURRENCES ON FORUMS (IE: HTTP://WWW.SATURNOUTLOOKFORUM.NET/INDEX.PHP?TOPIC=818.60). A CUSTOMER'S HEADLIGHTS GOING OUT DURING A NIGHT DRIVE WOULD BE EXTREMELY DANGEROUS, NOT TO MENTION THE POTENTIAL FIRE HAZARD. *TR

WHILE PULLING INTO A PARKING LOT, I LOST STEERING. I TOOK IT TO THE DEALERSHIP AND THEY STATED THEY COULD NOT FIND ANYTHING WRONG WITH THE POWER STEERING PUMP. THEY ASKED IF I DROVE THROUGH A PUDDLE. IT WAS RAINING DURING THE INCIDENT. THE DEALERSHIP STATED WATER PROBABLY GOT ON THE BELTS AND CAUSED THE PROBLEM. THEY STATED INNER FENDER GUARDS COULD HELP SOLVE THE PROBLEM. MY INCIDENT ONLY OCCURRED AT ABOUT 5 -10 MPH, BUT IT GETS ME A LITTLE NERVOUS IF THIS OCCURRED ON A HIGHWAY AROUND 55 - 60 MPH. IT SEEMS LIKE THERE IS MORE TO THE PROBLEM THEN JUST WATER GETTING ON THE POWER STEERING BELTS. *TR

TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED AND THE LINKAGES BETWEEN THE MOTORS AND WIPERS WERE INOPERABLE. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE VEHICLE WAS NOT INCLUDED IN RECALL 08V410000 (VISIBILITY: WINDSHIELD WIPER/WASHER: LINKAGES). THE MANUFACTURER STATED THAT HE WOULD GET A DISCOUNT ON REPAIR EXPENSES. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 60,000.

TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT SHE WAS SITTING IN THE FRONT PASSENGER SEAT WHEN SHE NOTICED THAT THE AIR BAG LIGHT WAS NOT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE SHE WAS INFORMED THAT THE PASSENGER PRESENT MODULE WAS DEFECTIVE BUT HER VEHICLE WAS NOT INCLUDED IN RECALL 07V062000 (AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE). THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CONTACT CALLED THE MANUFACTURER BUT WAS OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000. THE CURRENT MILEAGE WAS APPROXIMATELY 43,000.

TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE POWER STEERING FAILED. THE STEERING WHEEL BECAME DIFFICULT TO CONTROL. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE DEALER STATED THAT THEY COULD NOT DIAGNOSE AND TEST THE VEHICLE ON APRIL 1, 2010. THE FAILURE MILEAGE WAS 62,000. THE APPROXIMATE CURRENT MILEAGE WAS 62,000.

DURING A DRIVE FROM ATLANTA, GA TO AUGUSTA GA MY 2007 SATURN OUTLOOK MY STEERING WOULD OCCASIONALLY RESPOND WITH A SLIGHT JERK. AT THE END OF THE TRIP DURING A RIGHT TURN INTO OUR OFFICE PARKING LOT THE POWER STEERING FAILED MOMENTARILY BUT I FINISHED THAT TURN AND THEN A LEFT TURN. AS I STARTED A RIGHT TURN INTO A PARKING SPACE THE POWER STEERING FAILED COMPLETELY. I USED ALL MY STRENGTH TO GET THE VEHICLE INTO THE PARKING SPOT. I STOPPED THE ENGINE AND CHECKED THE POWER STEERING WHICH APPEARED TO BE OVERFUL. I RESTARTED AND ATTEMPTED ADDITIONAL STEERING MANEUVERS WHICH WERE ALL DIFFICULT. I HAD THE VEHICLE TRANSPORTED TO THE REPAIR SHOP WHERE THEY DIAGNOSED A DISINTEGRATION OF SOME INTERNAL COMPONENT OF THE POWER STEERING PUMP. THEY FLUSHED THE SYSTEM AND REPLACED THE PUMP. I BELIEVE THIS FAILURE UNDER OTHER CIRCUMSTANCES COULD LEAD TO A SERIOUS CRASH. *TR

LOW BEAM HEADLIGHT WIRING HARNESS BURNED ON PASSENGER SIDE. HEADLAMP NO LONGER WORKS, EVEN WITH NEW BULB REPLACEMENT. *TR

TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH IN EXTREMELY HEAVY RAIN CONDITIONS. SUDDENLY, THE ENTIRE INSTRUMENT PANEL LIGHTING BECAME DIM AND THERE WAS A LOSS OF POWERING STEERING FOR A PERIOD OF THIRTY SECONDS. THE FAILURE OCCURRED FOUR TIMES IN RAINY WEATHER CONDITIONS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN STATED THAT THE FAILURE WAS CONTRIBUTED TO THE FRONT FENDER LINER. THE VEHICLE WAS REPAIRED FOR THE MALFUNCTION. THE IDENTICAL FAILURES CONTINUED TO OCCUR AFTER THE SERVICE REPAIR WAS PERFORMED. THE FAILURE MILEAGE WAS 27,689.

LOW BEAM HEADLIGHT WIRING ISSUE. FIRST THE PASSENGER SIDE LOW BEAM WENT OUT WHILE ON VACATION, IT WAS REPAIRED AT THE SATURN DEALERSHIP IN KELOWNA, BC CAN. THEY TOLD ME THE "PIGTAIL ASSEMBLY" DID A MELTDOWN. NOW THE DRIVERS SIDE HAS GONE OUT I REPLACED THE BULB AND THAT LASTED ABOUT 24 HOURS AND IT BURNED AGAIN, THE SERVICE SHOP I TOOK IT TO TOLD ME SATURN TOLD THEM THEY WOULD HAVE TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLY TO THE TUNE OF ABOUT $600 + DOLLARS!!!! TO REPAIR A HEADLIGHT!!!!! IT IS ALMOST IMPOSSIBLE FOR A NORMAL MAN TO GET HIS HAND IN THE AREA OF THE REAR OF THE HEADLIGHT TO CHANGE THE BULB WHICH I THINK IS RIDICULOUS BUT THAT'S ANOTHER STORY. THIS PROBLEM FROM WHAT I AM HEARING IS A COMMON PROBLEM WITH OUTLOOK OWNERS AND IN MY OPINION CONSTITUTES A RECALL NOTICE TO ALL OUTLOOK OWNERS?? *TR

2 COMPLAINTS ABOUT THE SATURN OUTLOOK: 1) BRAKING & BRAKE FLUID PROBLEMS. DEALER HAS REPLACED BRAKE FLUID SAYING THAT THE FACTORY BRAKE FLUID WAS NOT CORRECT. BRAKING IS STILL DIFFICULT AND BRAKE PEDAL NEEDS TO BE PRESSED MORE THAN ONCE FOR PROPER BRAKING PRESSURE TO KICK-IN. 2) SINCE NEW, THE OUTLOOK HAS A POPPING OR CRACKING SOUND WHENEVER THE STEERING WHEEL IS TURNED FROM RIGHT OR LEFT, AT LEAST 2-3 TIMES IN EACH DIRECTION FROM CENTER. BROUGHT MATTER TO THE DEALERS ATTENTION AND SAID OTHER REPORTS HAD BEEN MADE, BUT NO SOLUTION. *TR