2008 SATURN OUTLOOK Complaints

2008 SATURN OUTLOOK XE PASSENGER SIDE LOW BEAM HEADLIGHT HAS FAILED. CAR HAS 26K MILES. LIGHT WAS INTERMITTENT FOR 2-3 WEEKS THEN TOTALLY FAILED. *TR

SINCE DECEMBER 2007 WHEN I BOUGHT A 2008 SATURN OUTLOOK XR, I HAVE BEEN HAVING PROBLEMS WITH MY REAR (2ND ROW) FOLDING SEAT. THE PROBLEM PERSISTS AND I HAVE TAKEN IT TO THE DEALERSHIP PLENTY OF TIMES AND STILL NOT FIXED. THE PROBLEM WITH THE REAR FOLDING SEATS ARE AS FOLLOWS: WHILE THE VEHICLE IS IN MOTION OR STOPPED, THE REAR FOLDING SEATS POPS UP, WITH OR WITHOUT A PERSON SITTING ON THE SEATS. EVERY TIME I TAKE IT TO THE DEALERSHIP, THEY ADVISED THEY WERE UNABLE TO REPAIR IT, BECAUSE COMPANY POLICY STATES, "IF IT DOES NOT HAPPEN IN THE MECHANIC'S PRESENCE THEN IT CAN NOT BE FIXED". PLEASE UNDERSTAND, I HAVE TWO SMALL KIDS (2 1/2 YEAR OLD AND A 10 MONTH OLD) AND BOTH OF THE KIDS RIDE IN THE BACK SEAT IN THEIR CAR SEATS. AND EVEN WITH THE KIDS IN THEIR CAR SEATS AND MY WIFE SITTING IN BETWEEN THEM, THE SEATS POPS UP. I HONESTLY DO NOT KNOW WHAT TO DO ANYMORE. I HAVE BEEN SUGGESTED TO GO TO THE NEWS MEDIA AND SHOW THEM THE DANGER OF THIS MALFUNCTION AND IT SEEMS THAT THIS IS THE LAST BEST SUGGESTION FOR SATURN TO CONSIDER HELPING ME. MY WARRANTY ENDS IN DECEMBER 2010 AND WHAT WILL I DO THEN? I HAVE MET OTHERS AT THE DEALERSHIP WITH THIS PROBLEM AND ONE OF THEM WAS A SATURN MECHANIC (RAUL, WHO OWNS AN OUTLOOK) WHO HAD THE SAME PROBLEM AND HE CONFESSED TO ME THAT HE FIXED HIS BY HAVING ONE OF HIS EMPLOYEES ORDER THE PART (NEW 2ND ROW SEATS). I ASKED HIM WHY HE COULD NOT DO IT, AND HIS RESPONSE WAS, "SORRY, BUT IT DID NOT HAPPEN IN THE MECHANIC'S PRESENCE." I UNDERSTAND THAT POLICY, BUT YOU NEED TO UNDERSTAND MY CONCERNS FOR MY FAMILY AND THEIR SAFETY. I ALSO UNDERSTAND THAT SATURN IS OUT OF BUSINESS, BUT SOMEBODY NEEDS TO BE HELD RELIABLE FOR ANYTHING THAT HAPPENS TO ME OR MY FAMILY. I HOPE SATURN UNDERSTANDS THIS MAJOR CONCERN (DEFECT) AND I HOPE SATURN DOES NOT EXPERIENCE WHAT HAS HAPPENED TO TOYOTA IN THE PAST FEW MONTHS WITH THEIR DEATH DEFECT ON VEHICLES. *TR

I HAVE A 2008 SATURN OUTLOOK THAT AROUND 25000 MILES STARTED LEAKING WATER FROM THE SUN ROOF, WINDSHIELD PILLARS AND HEADLINER. THE WATER LEAK ALSO CAUSED THE BRAKE SWITCH TO CORRODE AND THE EMERGENCY BRAKE LIGHT AND ALARM TO CONTINUOUSLY GO OFF. VEHICLE WAS TAKEN TO THE DEALERSHIP THAT IDENTIFIED A RECALL FOR SUNROOM DRAINS THAT TO CORRECT THE ISSUE. ABOUT 3 WEEKS LATER WATER STARTED LEAKING INTO THE VEHICLE AGAIN AND IT HAS BEEN ONGOING EVER SINCE. THE VEHICLE HAS BEEN BACK TO 3 DIFFERENT DEALERSHIPS A TOTAL OF 5 TIMES FOR THE WATER LEAK AND EACH TIME THE LEAK WOULD GO AWAY FOR A COUPLE OF WEEKS OR SO. THE VEHICLE SMELLS FROM THE CONTINUOUS LEAKING WATER. I WAS ADVISED THAT ONCE THE LEAK WAS TOTALLY REPAIRED THEY WOULD WORK WITH ME TO REPLACE THE DAMAGED CARPETS AND HEADLINER. AROUND OCTOBER 2009 THE SATURN CUSTOMER SERVICE OFFERED ME A COMPLETE BUMPER TO BUMPER WARRANTY TO CONTINUE COVERAGE ON MY VEHICLE AND SO THEY COULD WORK ON THE LEAK. IN JANUARY 2010 THE WATER LEAK RE-APPEARED BUT ALL OF THE SATURN DEALERSHIPS HAD CLOSED DOWN AND GM HAD NOT DETERMINED WHAT DEALERSHIP I SHOULD USE. I WAS ADVISED IN FEBRUARY 2010 TO USE A LOCAL CHEVROLET DEALERSHIP FOR ALL FUTURE REPAIRS, I TOOK THE VEHICLE TO THIS DEALERSHIP FOR THE WATER LEAK AND ANOTHER ISSUE FOR REPAIR AND I WAS ADVISED THAT THE WATER LEAK WAS NOT A COVERED REPAIR EVEN THOUGH IT WAS AN ONGOING DOCUMENTED ISSUE. I WAS GIVEN A SUPPORT NUMBER TO CALL. WHEN I CALLED THE NUMBER AND OPEN UP ANOTHER CUSTOMER SUPPORT TICKET I WAS ADVISED THAT I WOULD BE CONTACTED IN 24-48 HOURS. TWO WEEKS LATER I RECEIVED A CALL BACK AND, I WAS ADVISED THAT THE EXTENDED WARRANTY DOES NOT COVER WATER LEAKS AND THEY WOULD NOT HELP ME WITH MY ONGOING WATER LEAK. I WAS ALSO ADVISED THAT NO REPAIRS WOULD BE DONE FOR ANY OF THE WATER DAMAGE AND THAT I WOULD BE CHARGED AT THE END OF MY LEASE FOR ALL OF THE WATER DAMAGE. I HAVE A LEAKING VEHICLE THAT SMELL S AND THE MANUFACTURE REFUSES TO HELP ME. WHAT CAN BE DONE? *TR

I CONTINUALLY HAVE AN ISSUE WITH A NON-WORKING DRIVER'S SIDE HEADLIGHT. I HAVE REPLACED THE LIGHT BULB TWICE, BUT THIS ONLY WORKS FOR 1-2 WEEKS BEFORE IT GOES OUT AGAIN. THE DEALER HAS IDENTIFIED IT AS A HARNESS SHORT WITH THE HEADLIGHT ASSEMBLY, BUT THE WHOLE ASSEMBLY NEEDS TO BE REPLACED. MY 2008 SATURN OUTLOOK HAD 39000 MILES ON IT WITH AND A MANUFACTURERS EXTENDED WARRANTY (GIVEN TO ME AS PART OF ANOTHER ONGOING WATER LEAK ISSUE THAT IS ALSO NOT COVERED BY THIS WARRANTY) AND THEY STATED THAT THIS IS NOT A COVERED ITEM. I HAVE SPOKEN WITH THE DEALERSHIP AND CUSTOMER SERVICE AND WAS TOLD THAT THIS IS A $500+ DOLLAR REPAIR THAT IS NOT COVERED ON A 2 YEAR OLD VEHICLE. MOST OF THE TIME I ONLY HAVE ONE WORKING HEADLIGHT AND THIS IS A SAFETY ISSUE. I HAVE DONE SOME RESEARCH ON THE INTERNET AND THIS SEEMS TO BE A KNOWN AND ONGOING ISSUE THAT IS NOT BEING ADDRESSED BY GENERAL MOTORS. *TR

LOW BEAM HEADLIGHT WIRING HARNESS, BURNED, CRACKED AFTER INSTALLATION OF REPLACEMENT HEADLAMPS. (REF: TSB 09-08-42-004)

DRIVERS SIDE HEADLIGHT WENT BAD IN SEPTEMBER. REPLACED BULD AND DURING THE PROCESS NOTICED THE WIRING HARNESS WAS MELTED. LIGHT FAILED TO OPERATE WITH A NEW BULD. I CALLED THE DEALERSHIP AND WAS TOLD THAT THEY KNOW OF THE PROBLEM AND THAT I THEIR FIX WAS TO PUT NYOGEL GREASE ON THE CONNECTOR. I TRIED WHAT THE DEALER RECCOMMENDED WITH NO LUCK. I AM CURRENTLY STATIONED OVERSEAS AND HAVE NO WAY OF GETTING TO A DEALER TO HAVE ITEM REPAIRED. YESTERDAY 24 MARCH OTHER HEADLIGHT STOPS WORKING AS WELL WITH THE SAME ISSUE. THE VEHICLE IS ONLY 2 YEARS OLD WITH 24,643 MILES. THIS IS COMPLETELY ABSUD THAT THERE IS NO RECALL ON THIS ISSUE.

LOW BEAM HEADLIGHTS FAILED WITHIN A SHORT TIME OF EACH OTHER. BOTH HAVE BEEN REPLACED AND WITHIN A MONTH BOTH HAVE FAILED AGAIN. *DT

WE HAVE A 2008 SATURN OUTLOOK AND HAVING PROBLEMS WITH THE DIM LIGHT BULBS BLOWING ON EACH SIDE. I REPLACED THEM 3 DIFFERENT TIMES AND MY WIFE WAS COMING HOME FROM WORK THE OTHER NIGHT AND BOTH DIM HEADLIGHTS BLEW AT THE SAME TIME. I CARRIED IT TO THE DEALERSHIP AND THEY HAD TO REPLACE BOTH LIGHT HARNESSES AND THEY WANT TO CHARGE ME 300 DOLLARS FOR WHAT OUGHT TO BE A SAFETY RECALL. THERE ARE PAGES OF COMPLAINTS ON THE COMPUTER OF EVERY BODY HAVING THE SAME PROBLEMS. *TR

I OWN A '08 SATURN OUTLOOK THAT HAD TWO (2) HEADLIGHT WIRING HARNESSES MELT CAUSING BOTH HEADLIGHTS TO NOT WORK. CONTACTED THE DEALERSHIP AND THEY STATED THAT THIS IS AN ONGOING PROBLEM WITH THIS VEHICLE BUT THERE HAS BEEN NO RECALL. EXACT TERM THAT WAS USED WAS "CAMPAIGN", BUT NOT RECALL. $477.00 PARTS / LABOR TO HAVE MY HEADLIGHTS WORK AGAIN. THIS IS A HUGE SAFETY ISSUE DUE TO THERE ARE NO SIGNS OF THIS PROBLEM OCCURRING FOR YOU TO ALLEVIATE THE PROBLEM. AND THE ONLY WAY TO ACCESS THE HEADLIGHT ASSEMBLY IS TO REMOVE THE WHOLE FRONT FASCIA (BUMPER) FROM THE VEHICLE. OF COURSE BOTH HEADLIGHTS WENT OUT AS I WAS DRIVING DURING NIGHTTIME HOURS IN THE DARK. PLEASE HELP MAKE THIS A SAFETY RECALL, DUE TO THE HUGE SAFETY CONCERN THIS POSES. *TR

I HAVE A 2008 SATURN OUTLOOK. PURCHASED IN FEBRUARY 2008. THE FRONT PASSENGER HEADLIGHT WENT OUT IN THE END OF JANUARY 2010. IT WAS REPLACED ON FEB 6, 2010. I WAS ALSO TOLD THAT THE HEADLIGHT SOCKET IS BURNED AND MAY NEED REPLACEMENT. IT IS NOW MARCH 16, 2010 AND THIS MORNING THE SAME HEADLIGHT IS OUT AGAIN!. THE COST TO REPLACE ONCE AGAIN IS ALMOST THE COST OF THE CAR PAYMENT AND NOW MOST LIKELY IT WILL COST MUCH MORE SINCE I WILL HAVE TO REPLACE THE SOCKET TOO. I MADE IT A POINT TO TURN OFF MY LIGHTS DURING THE DAY AFTER THE REPLACEMENT DUE TO THE RESPORT OF THE SOCKET YET IT STILL BURNED OUT. I HAVE READ THAT THERE ARE A NUMBER OF OUTLOOK OWNERS WITH THIS SAME ISSUE. *TR