2009 SATURN OUTLOOK Complaints

TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE DRIVING 70 MPH, THE CONTACT FELT AN ABNORMAL MOVEMENT COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE, BUT WAS UNABLE TO LOCATE THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WAVE PLATE AND THE SPEED SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.

2009 SATURN OUTLOOK. CONSUMER WRITES IN REGARDS TO TRANSMISSION AND CHECK ENGINE LIGHT ISSUES. *SMD THE CONSUMER STATED THE VEHICLE HAD TO BE TOWED TO A TRANSMISSION SHOP, AS HE COULD NO LONGER DRIVE IT. THE VEHICLE WAS IN THE SHOP FOR FIVE DAYS. UPON DRIVING HOME, THE ENGINE LIGHT ILLUMINATED AGAIN. THE CONSUMER RETURNED TO THE TRANSMISSION SHOP, WHERE HE WAS INFORMED THEY COULD NOT FIX, AND IN FACT, THEY HAD TAKEN A PART TO THE DEALER FOR RE-PROGRAMMING. THE REPAIR SHOP REPLACED THE TORQUE CONVERTER. *JB

JULY 5, 2014: PREVIOUSLY WE WOULD SMELL THE SCENT OF WATER THAT HAD BEEN THERE FOR A WHILE, BUT THERE WAS NO EVIDENCE OF WHERE IT WOULD COME FROM. WHEN WE LEFT OUR DESTINATION IT WAS DRY, BUT RAIN WAS IN THE FORECAST. IT BEGAN TO RAIN HEAVILY AS WE CONTINUED TO DRIVE AND SUDDENLY, I FELT WATER ON MY FEET. BY THE TIME I CHECKED THE FLOOR MAT, IT WAS HEAVILY SOAKED AND WATER WAS FLOWING FROM THE BOTTOM RIGHT SIDE OF THE PASSENGER SEAT. WE HAD TO MAKE A STOP ON THE WAY HOME WHILE IT WAS STILL RAINING. WHEN WE RETURNED TO THE CAR THE PASSENGER FLOOR MAT WAS EVEN MORE DRENCHED. THIS IS A SAFETY CONCERN BECAUSE WATER THAT IS UNDETECTED AND THAT SITS FOR A WHILE LEADS TO MOLD, WHICH WE FOUND. THIS CAN LEAD TO BREATHING ISSUES, ESPECIALLY SINCE THE VEHICLE DOORS HAVE TO STAY CLOSED. I TOOK PICTURES AS EVIDENCE TO SUPPORT THIS ISSUE. I HAVE MADE THIS ISSUE KNOWN TO SATURN CUSTOMER CARE. *TR

JUNE 25, 2014: ONE WEEK AFTER WE SPENT $1600.00 FOR AN UNRESOLVED ENGINE LIGHT ISSUE WE WERE SOMEWHAT HOPEFUL THAT NOTHING ELSE COULD GO WRONG WITH THIS VEHICLE. I WENT TO UNLOCK THE CAR WITH THE REMOTE AND IT DID NOT RESPOND. MY HUSBAND TRIED TO JUMP START IT AND DISCOVERED THAT THE BATTERY WAS DEAD. THE LATEST BATTERY WE PURCHASED WAS IN NOVEMBER 2013, SO THIS WAS CONCERNING TO US. AS WE LIFTED THE FLOOR MAT TO GET TO THE BATTERY COMPARTMENT WE FOUND MOLD. ONCE THE BATTERY COVER WAS MOVED AND THE BATTERY WAS REMOVED WE FOUND ABOUT 2 INCHES OF BROWN WATER AT THE BOTTOM OF THE BATTERY COMPARTMENT. IN ADDITION, THE BATTERY WHICH WE KEPT HAD MOLD ON IT AS WELL. WE WERE BLESSED TO HAVE BEEN AT HOME WHEN THIS OCCURRED BECAUSE THE CAR WAS WORKING THE PREVIOUS NIGHT WITH NO ISSUES. HAD WE BEEN AWAY FROM HOME THIS WOULD HAVE BEEN A BIGGER ISSUE BECAUSE OUR CHILDREN WOULD HAVE BEEN WITH US IN THE HOT, HOUSTON HEAT. THIS IS SAFETY CONCERN BECAUSE THERE IS NO REASON THAT WATER SHOULD BE IN THE BOTTOM OF THE BATTERY COMPARTMENT. WE HAVE NO IDEA HOW LONG THE WATER WAS THERE AND BECAUSE OF THIS I FEEL LIKE WE HAVE TO BE CAUTIOUS WHEN IT RAINS, EVEN A LITTLE BECAUSE THE BATTERY MAY DIE. I AM GLAD WE FOUND THIS OURSELVES BECAUSE WE HAVE PICTURES AS EVIDENCE TO SUPPORT THE ISSUE. I HAVE MADE THIS ISSUE KNOWN TO SATURN CUSTOMER CARE. *TR

WHILE MAKING A LEFT TURN COMING OUT OF OUR NEIGHBORHOOD THE STEERING WHEEL SUDDENLY LOST THE ABILITY THE MAKE A SMOOTH TURN. NOT KNOWING WHAT WAS HAPPENING, I HAD TO FORCE THE WHEEL TO TURN LEFT IN ORDER TO MAKE IT ACROSS THE STREET. THE FORCE ON THE STEERING WHEEL DID NOT PRODUCE A FULL TURN OF MOVEMENT, JUST ENOUGH TO KEEP THE CAR IN THE LANE. ONCE I WAS IN A LANE I NOTICED THAT THE STEERING WHEEL STILL HAD A RESISTANT FEEL TO IT. DURING MY DRIVE I ALSO NEEDED TO MAKE A RIGHT TURN AND THE SAME THING HAPPENED. WITH THE RIGHT TURN, I NOTICED THAT MAKING A TURN INTO THE LEFT LANE FELT LESS RESTRICTIVE, BUT IT STILL REQUIRED UNUSUAL EFFORT TO MAKE A TURN. EACH TIME I MADE A LEFT OR RIGHT TURN I WAS PREPARED FOR THE FEELING OF LOST POWER AND PREPARED TO USE FORCE TO MAKE MY TURNING SUCCESSFUL. THIS OF COURSE IS NOT WHAT IS SUPPOSED TO OCCUR WHILE TURNING A VEHICLE. I HAVE MADE THIS ISSUE KNOWN TO SATURN CUSTOMER CARE. *TR

JULY 6, 2014 ? RPM / MPG AS I WAS IN THE HOV LANE I TRIED TO ACCELERATE. I COULD HEAR THE CAR TRANSITIONING, BUT THE RPMS AND MILES PER HOUR DID NOT MATCH. AT 3300 RPM THE CAR WAS STUCK AT 60 MILES PER HOUR AND WOULD NOT SHIFT OUT OF THIRD GEAR. WHEN I TOOK MY FOOT OFF THE GAS THE CAR SLOWED DOWN BUT THE NEEDLE WAS STILL ON 60 MILES PER HOUR. THE CAR RANDOMLY JERKED AS IF IT WAS PUSHING ITSELF FROM BEHIND. WHEN I WAS ABLE TO STOP THE RPM WAS 2200 AND THE MILES READ 20 EVEN THOUGH I WAS NOT MOVING. IN ADDITION, I HAD A FULL TANK OF GAS WHEN I BEGAN DRIVING AND WHEN I CAME TO A STOP OF THE GAS HAD BEEN USED. *TR

WE BOUGHT A USED 2009 SATURN OUTLOOK .IT WAS "CERTIFIED", IN SEP. 2010. FROM GUARANTY CHEVROLET IN JUNCTION CITY OR. IT HAD 27872 MILES ON IT. A MONTH LATER I NOTICED A CLUNK IN THE STEERING AT THE END OF TURNING. WE RETURNED THE SATURN TO THE DEALER FOR INSPECTION AND WAS TOLD THAT IS COMMON IN THE SATURN AND THEY COULDN'T FIND ANY THING WRONG. AT 52000 MILES THE POWER STEERING WOULD OCCASIONALLY BE VERY HARD TO TURN THE STEERING WHEEL AFTER MAKING A STOP, BUT ONCE GOING IT WOULD BE OK. ON JUNE 30 2014 WE TOOK IT TO CAPITAL CHEVROLET DEALER IN SALEM OR. THEY DIAGNOSED IT AND SAID THE POWER STEERING GEAR WAS GOING OUT AND IT IS GOING TO COST US $1800. TO FIX IT. WE HAVE TO GET IT FIXED BECAUSE IT IS A SAFETY ISSUE. WE HAVE READ OTHER COMPLAINTS FOR THIS VERY SAME THING. THERE SHOULD BE A RECALL ON THIS PART. I HOPE TO BE REIMBURSED FOR THIS $1800. *JS

VEHICLE TURNING AT LOW MPH WAS DIFFICULT. TOOK TO DEALERSHIP AND THEY ARE STATING THE SEALS IN THE RACK AND PINION SEALS WERE LEAKING AND RACK AND PINION NEEDED TO BE REPLACED - $1,400. *TR

I TOOK MY CAR INTO THE GMC DEALERSHIP FOR A LEAKING WATER PUMP. AFTER THE INSPECTION, THEY INFORMED ME THAT THE POWER STEERING RACK WAS LEAKING FLUID AND THAT IT WOULD COST $1,465 TO REPLACE THE POWER STEERING GEAR. THE SERVICE PERSON WE SPOKE TO SAID THIS IS HAPPENING TO A LOT OF THE SATURN OUTLOOKS AND MOST PEOPLE ARE NOT FIXING IT. MY COMPLAINT IS THAT IF THEY ARE FREQUENTLY SEEING THIS ISSUE APPEAR, WHEN DOES THIS BECOME A RECALL SINCE THIS IS A GM CAR AND WE HAVE BEEN EXPERIENCING A HIGH NUMBER OF RECALLS ALREADY ON OUR VEHICLE. I AM ASKING THAT THE NHTSA INVESTIGATE THE POWER STEERING RACK INTERNAL SEAL LEAK ON THE SATURN OUTLOOK VEHICLES TO ENSURE THIS ISN'T A MORE PREVALENT PROBLEM ON THIS VEHICLE. THANK YOU. *TR

TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME DIFFICULT TO MANUEVER WHILE REVERSING OUT OF A PARKING LOT. THE VEHICLE WOULD MAKE A SQUEAKING NOISE WHENEVER MAKING A LEFT OR RIGHT TURN. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 61,000 AND THE CURRENT MILEAGE WAS 62,000. UPDATED 09/02/14*LJ