2002 SATURN VUE Complaints

CONSUMER HAD THE AIR BAG MODULE REPLACED FOUR TIMES. DEALER SIMPLY CONTINUED TO REPLACE THE DEFECTIVE AIR BAG MODULE, BUT DID NOT SOLVE THE PROBLEM.*AK

I HAVE HAD MY 2002 SATURN VUE FOR A LITTLE OVER A YEAR AND A HALF. THE PROBLEMS ACTUALLY STARTED AFTER ABOUT THREE MONTHS OF MY PURCHASE DATE. I HAVE CONTINUOUSLY HAD PROBLEMS WITH THE ENGINE LIGHT COMING, NEVER FOR THE SAME PROBLEM TWICE. THE ENTIRE COMPUTER HAD TO BE REPLACED ABOUT SIX MONTHS AGO, BUT IS CAUSING ME PROBLEMS AGAIN. I JUST PICKED IT UP LAST NIGHT AFTER THE PROBLEM WAS SUPPOSEDLY FIXED; THE LIGHT CAME BACK ON AGAIN THIS MORNING. THIS IS THE SEVENTH TIME I HAVE HAD PROBLEMS DEALING WITH THE ENGINE LIGHT. I ALSO HAVE HAD NUMEROUS PROBLEMS WITH THE FRONT-END SUSPENSION SYSTEM. THE TORSION BAR LINKS HAVE BEEN REPLACED TWICE, THE TORSION BAR BUSHINGS TWICE. THE LATEST INCIDENT HAPPENED A WEEK AGO AFTER THE SUSPENSION WAS SUPPOSEDLY FIXED. THE DEALERSHIP HAD PUT THE WRONG SIZE OF BUSHING ON THE TORSION BAR; IT CAME FLYING OFF WHILE TURNING INTO A PARKING LOT. THIS COULD HAVE POSED A PROBLEM IF THE PART WERE TO HIT ANYONE. MY WARRANTY IS ALMOST UP AND I AM AFRAID THAT I WILL BE STUCK PAYING FOR ALL OF THESE MANUFACTURING DEFECTS. I HAVE DONE RESEARCH AND KNOW FOR A FACT THAT MANY OTHER PEOPLE HAVE HAD THESE SAME PROBLEMS. I HAVE NOTIFIED SATURN CORP., BUT REALLY DID NOT GET ANYWHERE. THEY SENT ME A CHECK FOR ONE MONTHLY PAYMENT, HARDLY COMPENSATION FOR HAVING TO DRIVE TO THE DEALERSHIP TWELVE TIMES WITHIN ONE YEAR.

I PURCHASED A NEW SATURN VUE IN 3/02. IT RAN GREAT UNTIL 1/7/03 AT WHICH TIME THE CAR LOST POWER AND WOULDN'T START. I CALLED SATURN, AND THEY HAD SOMEONE PICKUP THE CAR AND TOW IT TO A DEALERSHIP IN SAGINAW. WHEN I PICKED IT UP, I WAS TOLD THE CAR HAD TOO MUCH GAS GOT IN THE CYLINDER. I'VE BEEN DRIVING CARS FOR 20 YRS &NEVER HAD A PROBLEM LIKE THAT, SO I THOUGHT IT MIGHT HAVE JUST BEEN A QUIRKY THING...UNTIL IT HAPPENED AGAIN 2 WKS LATER (1/23/03). I CALLED THE SATURN, AND THEY PICKED IT UP. I WAS NOW CONCERNED ABOUT THE CAR BREAKING DOWN WHEN MY WIFE WAS DRIVING IT WITH MY 3 SONS. I PICKED UP THE CAR FROM THE DEALERSHIP, AND THEY TOLD ME THE SAME THING HAPPENED AS THE 1ST TIME. I VOICED MY FRUSTRATION TO THE SVC MGR WHO GAVE ME HIS BUS CARD AND TOLD ME TO HAVE MY WIFE CALL HIM IF SHE EVER BROKE DOWN...I DON'T THINK HE WORKS 24X7. THE SAME THING JUST HAPPENED AGAIN ON 1/13/04. I ASKED DEALERSHIP HAPPENED THIS TIME - THEY SAID IT WAS THE SAME THING. I PRESSED THIS PERSON FOR MORE INFO AND HE ASKED ME HOW FAR I HAD DRIVEN THE CAR BEFORE IT BROKE DOWN. I TOLD HIM JUST A SHORT DISTANCE. HE SAID THERE'S A QUIRKY THING WITH SATURNS - IN COLD WEATHER YOU HAVE TO LET THEM RUN FOR 2 OR 3 MINUTES EVEN IF YOU'RE TAKING THE CAR FOR A SHORT DRIVE OR THE CAR WILL GET TOO MUCH GAS IN THE ENGINE AND BREAK DOWN. THE SVC PERSON I WORKED WITH, GOT THE SVC MGR (TERRY MCKEE) WHO ECHOED THE SAME THING. KEEP IN MIND, I HAVE A WIFE AND 3 LITTLE BOYS. IF MY WIFE USES OUR CAR, I CAN'T EXPECT HER TO HAVE TO FOLLOW THIS PROCEDURE FOR FEAR OF BEING STRANDED! I GOT THE CUSTOMER CARE # AT SATURN FILED A COMPLAINT (REFERENCE #110098470). BRIAN FROM SATURN SAID THEY WON'T DO ANYTHING TO HELP ME OUT. HIS ONLY SOLUTION WAS FOR ME TO LET THE CAR RUN FOR 2-3 MINUTES BEFORE I DRIVE IT. I WOULDN'T HAVE BOUGHT THE CAR IF I WOULD HAVE KNOWN ABOUT THIS! I DON'T WANT THE CAR ANYMORE, BUT I CAN'T SELL IT TO SOMEONE IN GOOD CONSCIENCE. CAN YOU PLEASE HELP????

THIS VEHICLE HAS HAD THIS TROUBLE SINCE ITS PUCHASE. AFTER THE FIRST BREAK DOWN, SATURN RETURNED IT TO US STATING THAT IT WAS A LOOSE BATTERY TERMINAL. THE SECOND TIME SATURN STATED THAT THEY REPLACED TWO OF THE THREE ON BOARD COMPUTERS, THEY ALSO STATED THAT A FULL DIAGNOSTIC AND REPAIR RECORD WOULD BE FOWARDED TO US. THAT NEVER CAME. YESTEDAY 7/6/03 THE ENGINE SHUT OFF IN TRAFFIC. I COULD NOT GET IT STARTED AND HAD TO HAVE IT TOWED. I WILL NOT PUT MY FAMILY BACK IN THIS CAR AGAIN, I DON'T TRUST SATURN, THE COMPANY OR THE VEHICLE WITH MY FAMILIES LIVES.

I OWN A 2002 SATURN VUE AND BEFORE I HAD IT 1 MONTH A SQEAL WAS HEARD. THE DEALER REPLACED BOTH FUEL PUMPS. A FEW MONTHS AGO THE SERVICE ENGINE LIGHT CAME ON AND IT WAS A FULE EVAP ISSUE. IT CAME ON AGAIN 2 WEEKS AGO AND THIS TIME THE FUEL EVAP CANISTER WAS REPLACED. I AM CONCERNED WITH SAFETY OF THIS VEHICLE BECAUSE OF THE FUEL ISSUES. ALSO IN MID DECEMBER THE CLUTCH RETURN SPRING SNAPPED IN HALF. THE AIR CONDITIONING LINES LEAKED INTO THE VEHICLE. I BELIEVE THIS CAR IS A LEMON!*AK

WHILE DRIVING AT ANY SPEED, THE VEHICLE STALLED WITHOUT WARNING. THIS PROBLEM OCCURRED THREE TIMES. DEALER NOTIFIED. *AK THE CONSUMER NOTICED THE RADIO/DASH LIGHTS WERE DIM PRIOR TO THE STALLING. THE BLOCK ASSEMBLY AND WIRING HARNESS JUNCTION WAS REPLACED. THE GROUND CONNECTOR IN THE LEFT FRONT BUMPER AREA WAS LOOSE AND WAS TIGHTENED/RE-ASSEMBLE. *SC *JB

VEHICLE CAME EQUIPPED WITH AN ELECTRONIC STEERING MECHANISM. THE STEERING MECHANISM FAILED WHICH RESULTED IN POOR STEERING AND LOSS CONTROL. *AK

THE TRANSMISION DOWN SHIFT VERY HARD IN STOP AND GO DRIVING CONDITION. I HAVE TAKEN THE CAR MANY TIMES TO SATURN. HOWEVER, THEY INSIST THAT THIS AUTOMATIC TRANSMISION IS DESIGNED PROPERLY. MY CAR DOWNSHIFT SO HARD I DO NOT LET MY WIFE DRIVE.*AK HAS ANYBODY ELSE COMPLAINT ABOUT IT?

SATURN VUE 2002.SUNVISOR DOES NOT SWING ALL THE WAY TO THE WINDSHIELD BECAUSE OF DEFECTIVE ORIGINAL PART. (THE DESIGN IS DEFECTIVE. THE PART WAS MANUFACTURED AS REQUESTED) HAVE CONTACTED SATURN IN THIS REGARD AND THEY INSIST I MUST PURCHASE A NEW, NOW REDESIGNED PART. INCE THERE IS A DANGER OF NOT SEEING THE ROAD AS I DRIVE, I INSIST THAT SATURN MUST REPLACE THESE PARTS ON ALL 2002 SATURN VUE.*AK

RUBBING SOUND IN STEERING COLUMN. DEALER SAYS SATURN KNOWS OF THE PROBLEM AND IS LOOKING FOR A FIX. HAVE BROUGHT IT IN 3 TIMES AND NOTHING HAS WORKED. *JB