SATURN Complaints

ON12/14/2014 I PUT GAS IN MY CAR AND THE GAS CAP DID NOT SCREW ON LIKE IT USUALLY DID AND DID NOT CLICK LIKE IT ALWAYS DID. I GOT IN MY CAR AND STARTED THE ENGINE AND THE CHECK ENGINE LIGHT CAME ON. WHEN I GOT HOME I LOOKED IN THE OWNERS MANUAL. I CALLED RANCHO MOTORS AND WAS TOLD I SHOULD TAKE THE CAR TO THEM. I TOOK MY CAR TO THEM ON 12/17/2014. I WAS GIVEN A RIDE HOME WHILE THEY CHECKED OUT MY CAR. ON 12/22/2014, I CALLED AND SPOKE WITH MIKE TARPLEY, THE ASSISTANT SERVICE MANAGER. HE SAID MY CAR HAD A STUCK VALVE, THE #2 CYLINDER NEEDED REPAIR AND THE THERMOSTAT NEEDED TO BE REPLACED BECAUSE IT WAS STUCK OPEN. ON 12/23/2014, I CALLED AGAIN AND WAS TOLD MY CAR WOULD NEED A VALVE JOB. I CALLED ON 12/29, 12/30 AND 12/31 AND WAS TOLD THEY WERE WORKING ON IT. ALL THIS TIME I WAS TOLD THE COST OF THIS REPAIR WAS $2,000 AND THEY WOULD GET ME A SENIOR DISCOUNT. I WAS FINALLY TOLD ON 1/5/2015, THAT MY CAR WAS READY AND THEY SENT SOMEONE TO COME GET ME AND TAKE ME TO RANCHO MOTORS. WHEN I GOT THERE I WAS TOLD THE COST WAS $2,500, AND WITH MY DISCOUNT IT WAS $2,355. I DO NOT UNDERSTAND WHY MY SATURN WITH LOW MILEAGE NEEDED ALL OF THIS WORK. I HAD NOT HAD ANY PRIOR PROBLEMS THAT WOULD INDICATE THIS NEEDED TO BE DONE. WHY WAS IT NOT JUST THE GAS CAP? *TR

STRONG GAS ODOR. SOMETIMES GAS ON THE GROUND UNDER THE CAR. TOOK IT TO DRAPER CHEVROLET AND THEY DETERMINED THAT THE FUEL PUMP AND THE GAS TANK NEEDED TO BE REPLACED. THE FILLER NECK ON THE FUEL TANK WAS CRACKED. CHARGED ME $855.80 FOR THE REPAIR. *TR

MY CAR'S BATTERY KEEPS DYING ON ME. IT WILL DO SO IF I'M DRIVING OR IF IT IS PARK AND SITS. THE BATTERY DRAINS. I HAVE DRIVEN THE CAR, THE BATTERY LIGHT WILL COME ON AND THEN NO POWER (VERY SCARY WHEN DRIVING!!). THE CAR HAS BEEN PARK AND COMPLETELY DIES AND I WILL NEED A HOT SHOT. I HAD THE CAR TOWED IN TO THE GM DEALERSHIP IN OWINGS MILLS, MD AND THEY TOLD ME THAT THE CAUSE IS BECAUSE OF THE NOTICE OF THE VEHICLE TRANSMISSION SHIFTER NEEDS TO BE REPLACED. I AM STILL WAITING FOR THIS TO BE FIXED. THE CAR IS AT THE DEALERSHIP AND I HAD TO CALL THEM SO THAT THEY COULD TELL ME THAT THE PART ISN'T AVAILABLE ANYWHERE AND I HAVE TO WAIT. THEY WANTED ME TO PICK UP THE CAR AND DRIVE IT OFF THE LOT AND THIS CAR ISN'T SAVED TO DRIVE (REASON WHY I HAD IT TOWED THERE). I REQUESTED A LOANER VEHICLE WHILE THE PART COMES IN ON 1/29/15 AND I'M WAITING TO HERE BACK FROM THE MANAGER BUT HAVE NOT RECEIVED A LOANER CAR. *TR

I HAVE A 2008 SATURN OUTLOOK AWD VEHICLE, I BEGAN HAVING PROBLEMS WITH MY VEHICLE'S ENGINE LIGHT BEING ON (AFTER REPLACING MY FACTORY SUPPLIED GAS CAP WHICH HAD BROKEN WITH A GENERIC ONE) AND THE VEHICLE'S ACCELERATION BECAME SLUGGISH AND SLOW IN RESPONSE. ON 22 JAN 2015 I DROVE MY VEHICLE (VEH) ABOUT 1/2 MILE, STOPPED AT A STORE, PULLED INTO A PARKING SPOT, RETURNED TO MY VEH STARTING IT UP AND TRYING TO PLACE THE VEH IN REVERSE TO NO AVAIL. I PLACED THE GEAR SHIFTER IN PARK, TRIED REVERSE AGAIN AND NOTHING. EACH TIME I TRIED TO PLACE THE VEH IN REVERSE AND APPLY THE GAS I WOULD ONLY HEAR THE REVVING OF THE VEH'S ENGINE. I COULD PUT THE VEH IN DRIVE AND MOVE FORWARD HOWEVER, MY VEH'S TIRES WERE AGAINST THE SIDEWALK (CURB). I WAS ABLE TO ROCK THE VEH TO AN ANGLE, DRIVE OVER THE SIDEWALK AND DRIVE TO MY HOUSE AND PARK THE VEHICLE. AFTER HAVING THE VEHICLE TOWED TO THE REPAIR SHOP, I LEARNED THAT A PART KNOWN AS THE: 3, 5, REVERSE WAVE PLATE HAD GONE BAD AND IT WOULD COST $2500 TO REPAIR (NOT INCLUDING THE PARTS). AS I SEARCHED ON-LINE (GMC, NHTSA.GOV, AND OTHER INTERNET FORUMS) I LEARNED THAT THIS WAS NOT AN ISOLATED EVENT. I READ REPORTS OF OTHER 2007, 2008, OUTLOOK, ACADIA, AND TRAVERSE VEHICLES (ALL GMC) ALL HAVING EXPERIENCED THE SAME PROBLEM. TIME AFTER TIME THE MALFUNCTION INVOLVED NO NEGLIGENCE ON BEHALF OF THE VEH DRIVER, MERELY DRIVING OF THE VEHICLE. IN MOST OF THESE INCIDENTS, THE VEH OWNER INFORMED GMC ABOUT THE PROBLEM AND WAS OFFERED NO ASSISTANCE WITH THIS ISSUE. I HAVE LEARNED THAT THIS PART COSTING APPROX. $20 HAS DONE MILLIONS OF DOLLARS IN DAMAGE TO COUNTLESS VEH. THERE HAS TO BE SOMETHING THAT CAN BE DONE ABOUT THIS ISSUE, THERE ARE TOO MANY CONSUMERS AFFECTED BY THIS FAULTY $20 PART THAT BREAKS APART AND DAMAGES YOUR TRANSMISSION. PLEASE TAKE A MOMENT TO LOOK INTO THIS MATTER AND TRY AND GET SOME MONETARY RELIEF FOR THESE AFFECTED CONSUMERS. *TR

POPPING NOISE WHILE SLOW SPEED TURNING FIRST REPORTED TO A LOCAL GM DEALER IN 2/13. DEALER CONFIRMED SHAFT WAS DEFECTIVE BUT DIDN'T THINK IT WAS DANGEROUS YET, SO WAS NOT REPAIRED. AFTER LEARNING IN 7/14 THAT GM HAD JUST ISSUED A RECALL ON THESE SHAFTS, (NHTSA CAMPAIGN NUMBER 14E044000), I RETURNED TO THE SAME DEALER TO FINALLY GET IT REPLACED. SERVICE MANAGER AGAIN STATED THAT THE INTERMEDIATE STEERING SHAFT WAS DEFECTIVE. HOWEVER, GM MANAGEMENT HAS STEADFASTLY REFUSED TO ALLOW THE LOCAL DEALERSHIP TO REPLACE MY UNIT BECAUSE MY VEHICLE'S VIN WAS NOT INCLUDED IN THE THEIR LIST OF RECALL ELIGIBLE MODELS! *TR

WHEN IT IS REALLY COLD OUTSIDE AND THE WIND IS BLOWING, WHEN I ACCELERATE THE TRACTION CONTROL LIGHT COMES AND THE IT SAYS POWER WILL BE REDUCED. THE POWER IS REDUCED DOWN TO ABOUT 10 MILES A HOUR. THE FIRST TIME IT HAPPENED I CALLED ONSTAR AND THEY TOLD ME TO TURN THE VEHICLE OFF ABOUT 8 TIMES GIVING TIME IN BETWEEN TO RESET SOMETHING. AT THE TIME OF THIS I WAS ACCELERATING ON TO A DUAL HIGHWAY WITH A INFANT IN THE CAR. SO AT APPOINT I TOOK IT TO POAGE'S IN QUINCY ILL, THEY FLUSHED OUT SOMETHING AND THEN PROCEEDED TO TELL ME THAT THEY COULD PROBABLY FIX IT WITH A COST AROUND $800.00. I ASKED THEM IF THERE WAS ANY OTHERS THAT HAD THE SAME PROBLEM THEY SAID NO. COME TO FIND OUT A FRIEND OF MINE HAS A 2007 OUTLOOK AND HERS IS DOING THE SAME THING. IT ONLY OCCURS WHEN IT IS VERY COLD OUTSIDE AND WIND COULD BE BLOWING. POAGE SAID WHEN IT IS REALLY COLD OUTTHE AIR INTAKE, AIR SEEMS TO BE SUCKING UP AIR UNDER THE FENDER, WHAT THEY WERE GOING TO TRY FIXING IT SO THE AIR WOULD COME OFF OF THE ENGINE, IT WAS LIKE A VAPOR LOCK. THE LAST TIME IT OCCURRED WAS THE FIRST WEEK OF JANUARY I WAS PASSING A CAR, ONCE I ACCELERATED THE POWER WAS REDUCED DOWN TO ABOUT 10 MILES, SAME THING TRACTION CONTROL COMES ON THEN IT STATES POWER WILL BE REDUCED. THERE HAS TO BE A DEFECT SOMEWHERE, I CALLED GMC ALL THE COULD SAY THAT THERE WERE NO COMPLAINTS, BUT IN LOOKING ON THE INTERNET THERE HAVE BEEN OTHERS WITH THE SAME COMPLAINTS. THEN THEY FURTHER SAID WILL IT IS A SALVAGE TITLE, I HAVE HAD MY OUTLOOK SINCE 02/09 HAD NO COMPLAINTS UP UNTIL JANUARY 2013 WHEN THE WEATHER REALLY GOT COLD. I TOLD GMC I WAS GOING TO CONTACT YOU AND NOTHING WAS SAID. ALSO STATED TO THEM THAT IF ANYTHING HAPPENS TO ME OR ANYONE ELSE IN MY VEHICLE. THERE WILL BE A LAW SUIT. *TR

TL*THE CONTACT OWNS A 2009 SATURN AURA. THE CONTACT STATED WHILE DRIVING BETWEEN 40 MPH, THE STEERING SEIZED AS POWER STEERING LIGHT ILLUMINATED AND EXCESSIVE FORCE WAS USED TO STEER THE VEHICLE TO THE SIDE OF THE ROAD. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 124,000.

2004 SATURN ION 2 THE IGNITION SWITCH TURNED OFF NUMEROUS TIMES ON ME, AND THE POWER STEERING WENT OUT PROBABLY 10 TIMES A WEEK. *MW THE CONSUMER STATED HE WAS ABLE TO REMOVE THE KEY FROM IGNITION, AT ANY TIME IN ANY GEAR. THE CONSUMER WAS INVOLVED IN TWO ACCIDENTS DUE TO THE VEHICLE SHUTTING OFF, DURING A TURN. THE SECOND ACCIDENT OCCURRED IN FEBRUARY 2014. WHILE ATTEMPTING TO MAKE A TURN, HE SOON DISCOVERED THE VEHICLE HAD NO POWER STEERING AND WAS UNABLE TO STEER THE VEHICLE. CONSEQUENTLY, HE RAN OFF THE ROAD AND STRUCK THE RIGHT EDGE OF A DRIVEWAY. THE IGNITION LOCK CYLINDER WAS REPLACED ON SEPTEMBER 12, 2014. *JB

TL* THE CONTACT OWNS A 2007 SATURN AURA. THE CONTACT STATED THAT THE SERVICE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE SERVICE AIR BAG WARNING LIGHT WOULD FLASH AND SUDDENLY REMAIN ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE FRONT PASSENGER SIDE AIR BAG MODULE AND THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

YET ONE MORE IGNITION HAS FAILED. I HAD THE RECALL DONE ON THE OTHER TWO RECALLS. YET, LESS THAN A MONTH AFTER THE LAST REPLACEMENT THE KEY WOULD NOT COME OUT. I TRIED LOOKING FOR THE KEY RELEASE ON THE STEERING COLUMN THAT ON PRIOR RECALLS THEY SAID WAS THERE. IT IS NOT. I HAD TO PULL THE BATTERY CABLES AS BEFORE TO GET THE INTERIOR LIGHTS OFF. I CAME OUT TO THE CAR ABOUT AN HOUR LATER AND WAS ABLE TO REMOVE THE KEY. I SPOKE TO THE GM REP WHO SAID THEY WOULD REPLACE IT WITH ANOTHER ONE (THE SAME MODEL, ETC) AND I'D HAVE TO COME BACK INTO THE DEALERSHIP. I TOLD THEM NO, I HAD RECEIVED UNBELIEVABLE HIDEOUS SERVICE THERE SINCE BUYING THE CAR AND WITH THE OTHER RECALLS. WAS TOLD TO DRIVE THE HOUR AND A HALF TO THE NEXT NEAREST ONE. AGAIN DECLINED. I WAS TOLD THAT IF I TOOK IT TO THE SHOP I USE THEY WOULD NOT PAY THE LABOR. THIS IS IGNITION NUMBER FOUR NOW. I AM TAKING IT TO THE SHOP I USE TOMORROW AND WILL DO BATTLE WITH GM AFTERWARDS. *TR