SATURN Complaints

TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT THERE WAS A SQUEAKING NOISE COMING FROM THE STEERING WHEEL WHILE TURNING. THE FAILURE RECURRED INTERMITTENTLY AND WHEN THE CONTACT WAS DRIVING AT DIFFERENT SPEEDS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. LATER, THE VEHICLE WAS TAKEN TO THE DEALER FOR UNRELATED REPAIRS WHEN THE TECHNICIAN ADVISED THAT THERE WAS A STEERING FAILURE AND THE STEERING SYSTEM WOULD HAVE TO BE REPAIRED. THE CONTACT WAS UNAWARE OF THE REPAIRS THAT WERE NECESSARY TO CORRECT THE FAILURE. THE CONTACT CONTINUED TO DRIVE THE VEHICLE AND ADVISED THAT THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

TL* THE CONTACT OWNS A 2002 SATURN L100. THE CONTACT STATED WHILE DRIVING 25 MPH, THERE WAS A NOISE COMING FROM THE ENGINE AND THE VEHICLE STALLED. THE VEHICLE WAS PUSHED HOME INTO THE DRIVEWAY. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND STATED THE TIMING CHAIN FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 172,000.

TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT STATED THAT AFTER PARKING HER VEHICLE AND TRYING TO REMOVE THE KEY, IT FAILED TO RELEASE. THE VEHICLE WAS LATER TOWED TO A DEALER. AFTER DIAGNOSIS, THEY ADVISED HER THAT THE IGNITION LOCK CYLINDER AND HOUSING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 69,000. *TR UPDATED 4/24/13 *CN UPDATED 05/17/2013 *JS

WHILE DRIVING MY CAR OUT OF THE NEIGHBORHOOD IT WOULDNT SWITCH OUT OF 2ND GEAR. THE FASTER I WOULD GO THE HIGHER THE RPMS. I STOPPED THE CAR AT SEVERAL STOP SIGNS AND TRIED TO SHUT THE CAR OFF AND RESTART IT BUT THE PROBLEM CONTINUED. WHEN TRYING TO SHIFT THE CAR INTO THE L POSITION AND MANUALLY SHIFT THE GEARS IT WOULD NOT SHIFT OUT OF D. I WAS ABLE TO CREEP BACK HOME IN SECOND GEAR WITH THE HAZARD LIGHTS ON. I TOOK THE VEHICLE TO THE GM REPAIR SHOP THAT HAS ALWAYS SERVICED THIS VEHICLE ONLY TO BE TOLD THAT THOUGH THE WAVE PLATE WAS REPLACED APPROX A YEAR AGO. THE PARTICULAR ISSUE WITH MY VEHICLE WHICH IS SOME SEAL ON THE BACK OF THE MODULE TO HOLD THE PRESSURE IS NO LONGER COVERED AND IT WILL BE A NEARLY $1300 REPAIR!!! ACCORDING TO THE DEALER THIS IS A RECALLED PART ON SEVERAL MODELS FROM THE GM BRAND BUT IT IS NOT RECALLED ON MY 2007 OUTLOOK! IF THIS IS A KNOWN PROBLEM I REALLY THINK IT WOULD BE RIGHT FOR GM TO FIX THIS PART APPARENTLY IT IS AN ISSUE ON THE 2007 AS WELL! I AM SO DISAPPOINTED WITH GM RIGHT NOW. MY HUSBAND OWNS A CHEVY AND I REALLY HOPED OUR LOYALTY TO THE BRAND WOULDNT BITE US IN THE BUTT. GUESS WE WILL SEE WHAT CAN BE WORKED OUT WITH THIS REPAIR BEFORE THE VERDICT ON THAT IS MADE. I AM ONLY GRATEFUL THAT THIS DID NOT HAPPEN WHILE I WAS TRYING TO MAKE IT BACK HOME. I HAD ALL THREE OF MY CHILDREN IN THE CAR WITH ME AND THOUGH TRAFFIC WAS LIGHT IT WAS VERY SCARY HOPING PEOPLE HAD ENOUGH TIME TO STOP AND GO AROUND US. *TR

I HAVE A 2007 SATURN OUTLOOK, SINCE I PURCHASED THE CAR, THERE WERE PROBLEMS WITH THE TRANSMISSION. IN 2011, AFTER 2 REPAIRS, A NEW TRANSMISSION WAS PUT IN. 34,000 MILES LATER THE TRANSMISSION WENT AGAIN. I HAVE A 5 YEAR OLD CAR THAT HAS HAD 2 TRANSMISSIONS AND 7 REPAIRS AND THE DEALERSHIP WILL NOT HONOR THE ORIGINAL WARRANTY. TODAY AFTER SPEAKING WITH CUSTOMER SERVICE FOR THE 5TH TIME, THEY TOLD ME THAT THEY WOULD ONLY ASSIST ME PARTIALLY WITH THE REPAIR. I ASKED FOR A BILL W/ DETAIL ON PARTS AND LABOR, WHAT WAS DONE ON THE LAST REPAIR THAT WENT WRONG AND WHAT THE TOTAL COST WOULD BE FOR THIS REPAIR, INCLUDING ALL PARTS AND LABOR CHARGES. NOW AT 4 DAYS LATER I HAVE NO INFORMATION, NO CAR, AND NO RESTITUTION. CUSTOMER SERVICE OFFERED TO FIND OUT ABOUT GETTING A LOANER CAR, BUT WHEN THEY ASKED THE DEALERSHIP, SHE CAME BACK TO TELL ME THAT I WOULD HAVE TO CALL HERTZ AND THEY WOULD HELP W/ THE EXPENSE. AFTER SHE SPOKE W/ THE DEALERSHIP AGAIN, SHE CAME BACK TO SAY THAT THE DEALERSHIP SAID HERTZ HAD NO CARS AVAILABLE..ANYWHERE? HOW CAN AN AMERICAN CAR COMPANY, THAT WAS BAILED OUT BY TAXPAYER MONEY HAVE THIS KIND OF CUSTOMER SERVICE? LOOKING AT ALL THE COMPLAINTS ON MULTIPLE BOARDS, HOW IS IT POSSIBLE THAT THERE ARE NOT 1000 COMPLAINTS ABOUT GM TRANSMISSIONS? HOW ARE THEY GETTING AWAY WITH THIS? WHY IS THERE NOT A RECALL? *TR

REAR BRAKE LIGHTS CAME ON WITHOUT PRESSING THE BRAKE PEDAL & STAYED ON. WHEN THE BRAKE PEDAL IS APPLIED ALL THE REAR BRAKE LIGHTS GO OUT AS LONG AS PRESSURE IS APPLIED. WHEN BRAKE PEDAL PRESSURE IS RELEASED THE BRAKE LIGHTS COME BACK ON. WHEN THIS PROBLEM IS HAPPENING THE SPEED CONTROL,STABILITY CONTROL AND TRACTION CONTROL ALSO STOP WORKING. DEALER REPLACED MODULE 2.560 PART # 25861370. THIS SAME PROBLEM HAPPEN AGAIN AT 48,300 MILES ON 9/7/12 AND I HAD DEALER REPAIR AGAIN BUT THIS TIME THE REPAIR WAS NOT COVERED BY WARRANTY. *TR

TL* THE CONTACT OWNS A 2009 SATURN AURA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE CRUISE CONTROL DISENGAGED INDEPENDENTLY AND WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000 AND THE CURRENT MILEAGE WAS 29,000. THE VIN WAS NOT AVAILABLE. *TR

THANKS TO THE SERVICE BULLETIN ABOUT THE 2007 SATURN AURAS BRAKE LIGHT FAILURE IS WHAT PROMPTED ME TO SHARE MY STORY. ABOUT TWO YEARS AGO I WAS DRIVING ON THE WASHINGTON DC BELTWAY (I-495) ON THE MARYLAND SIDE. I HAD FAMILY FOLLOWING ME IN ANOTHER CAR AS WE WERE TRAVELING UP TO BALTIMORE. MY FAMILY KEPT TELLING ME MY BRAKE LIGHTS STAYED ON WHILE I WAS DRIVING, BUT WHEN I CAME TO A STOP MY BRAKE LIGHTS WENT OFF. CONSIDERING HOW CONGESTED DC TRAFFIC IS I AM VERY LUCKY I DID NOT GET OR CAUSE AN ACCIDENT. I HAD MY CAR REPAIRED AT STERLING CHEVROLET IN STERLING, VA...AND WAS TOLD THEY REALLY COULDN'T EXPLAIN WHY IT HAPPENED. *TR

THE BACK BRAKES LIGHTS COME ON WHEN NOT IN USE. THIS IS MORE OBVIOUS WHEN IT IS DARK BECAUSE YOU CAN SEE THE BRAKE LIGHT IN THE BACK WINDOW. AND WHEN YOU BRAKE THE LIGHT GOES OFF. VERY DANGEROUS AND I HAVE TAKEN THE CAR TO A MECHANIC AND THEY HAVE NOT BEEN ABLE TO FIND THE PROBLEM AND THE DEALER WON'T COVER IT. THIS HAS BEEN ONGOING FOR SEVERAL YEARS. I HAVE ACTUALLY THOUGHT OF SELLING THE CAR BECAUSE ITS SO FRUSTRATING. *TR

I WAS DRIVING AT NIGHT ON A COUNTRY ROAD WHEN A DEER RAN OUT IN FRONT OF ME AND THE CAR STRUCK IT. THE CAR SUSTAINED SOME FRONT END DAMAGE AND THE CABIN FILLED WITH SMOKE. THE SEAT-BELTS LOCKED UP BUT THE AIRBAGS NEVER DEPLOYED. NOW THE AIRBAG LIGHT IS ON AND THE SEAT-BELTS ARE LOCKED UP. IT CONCERNS ME THAT WITH EVERYTHING THAT HAPPENED THAT THE AIRBAG SHOULD HAVE WHEN OFF. *TR