SATURN Complaints

REPLACED PASSENGER SIDE HEADLAMP AND 2 WEEKS LATER IT WAS BURNED OUT AGAIN. I HAVE NOW REPLACED THE SAME HEADLAMP 4 TIMES IN 2 MONTHS. THE DEALERSHIP IS SAYING THEY WILL HAVE TO CHARGE AN OUTRAGEOUS AMOUNT FOR DIAGNOSTICS. THE WIRING HARNESS APPEARS TO BE BURNED. OVER $500 TO REPAIR. *TR

TL*THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE SUDDENLY LOST POWER STEERING. THERE WAS A POWER STEERING LIGHT THAT ILLUMINATED DURING THE FAILURE. SHE NOTICED THAT IT WAS EXTREMELY DIFFICULT TO TURN INTO A PARKING SPACE AS A RESULT. THE CONTACT TURNED OFF THE VEHICLE AND RESTARTED IT. WHEN SHE RESTARTED IT, THE FAILURE SEEMED TO HAVE CORRECTED ITSELF. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 36,500. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.

TL*THE CONTACT OWNS A 2006 SATURN ION. WHILE DRIVING THE POWER STEERING LIGHT ILLUMINATED WITHIN A FEW SECONDS AND THE STEERING FAILED. SHE TURNED THE VEHICLE OFF FOR A FEW SECONDS ALLOWING THE STEERING TO RESET FOR A FEW SECONDS. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE FAILURE WAS CAUSED BY THE POWER STEERING PUMP. THE MANUFACTURER OFFERED ASSISTANCE TOWARD A NEW VEHICLE; YET, THEY WILL NOT ASSIST WITH THE STEERING FAILURE. THE VEHICLE WASN'T REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 119,000.

TL*THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT NOTICED AN OVERPOWERING GASOLINE FUEL ODOR WHEN FIRST STARTING THE VEHICLE. THE DEALER ADVISED THAT THE FUEL PUMP WOULD NEED REPLACING. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 09V419000 (FUEL SYSTEM, GASOLINE: DELIVERY: FUEL PUMP) BUT WAS ADVISED BY THE DEALER THAT THE VEHICLE WOULD NOT QUALIFY FOR RECALL REPAIRS DUE TO THE VEHICLE MILEAGE. THE MANUFACTURER OFFERED TO COMPENSATE THE CONTACT FOR FIFTY PERCENT OF THE REPAIR COSTS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 118,000 AND THE CURRENT MILEAGE WAS 125,000.

TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH WHEN SHE BEGAN TO SMELL SMOKE AND THE VEHICLE BECAME HARD TO STEER. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE POWER STEERING MOTOR AND COLUMN WOULD NEED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 45,020.

TL* THE CONTACT OWNS A 2007 SATURN VUE HYBRID. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT ILLUMINATED AND THE HYBRID FUNCTIONALITY WOULD NOT ENGAGE. THE CONTACT HAD PREVIOUSLY RECEIVED AN UNKNOWN MANUFACTURER'S RECALL FOR THE HYBRID BATTERY AND THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE DEALER ADVISED THAT THE PARTS NEEDED TO MAKE THE RECALL REPAIRS WERE NOT YET AVAILABLE. THE DEALER ASSURED THE CONTACT THAT THE VEHICLE WAS SAFE TO DRIVE UNTIL THE PARTS BECAME AVAILABLE. ONE WEEK LATER, THE CONTACT WAS DRIVING 45 MPH AND THE VOLTAGE IMBALANCE DRAINED THE BATTERY CAUSING THE VEHICLE TO STALL. THE VEHICLE WAS TOWED TO THE DEALER BUT WAS NOT REPAIRED. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,925 AND THE CURRENT MILEAGE WAS APPROXIMATELY 46,000.

2009 SATURN OUTLOOK XE, 37,000 MILES THE DRIVER SIDE LOW BEAM LIGHT WAS WORKING INTERMITTENTLY AND NOW IS NOT WORKING AT ALL. INSPECTED BULB AND CONNECTOR AND THE CONNECTOR MELTED. IT APPEARS THERE IS A COMMON ISSUE WITH THE GM HEADLAMP WIRE HARNESS. *TR

ON SATURDAY, AUGUST 21, 2010, THE CHECK ENGINE LIGHT CAME ON AND STAYED ILLUMINATED IN MY 2000 SATURN LS2 SEDAN. AS EXPECTED, I TOOK IT IN FOR A DIAGNOSIS. THE DIAGNOSIS I RECEIVED WAS QUITE INTERESTING. I WAS TOLD THERE WAS A LEFT BANK 02 SENSOR FAILURE (2 BANK SYSTEM) AND THAT THE CAR'S COMPUTER FAILED AND NEEDS REPLACEMENT. I WAS INFORMED THAT IF I DON'T REPLACE THE COMPUTER, I CAN CONTINUE TO EXPECT MAJOR COMPONENTS IN THE VEHICLE TO FAIL ON A CONTINUOUS BASIS. THE REPAIR SHOP REPLACED THE 02 SENSOR BUT WANTS OVER $1,000 TO REPLACE THE COMPUTER! I REPORTED THE DEFECTS TO THE MANUFACTURER POINTING OUT THAT THIS IS THE STRAW THAT BROKE THE CAMEL'S BACK FOR ME. I HAVE HAD EVERY SINGLE ROUTINE MAINTENANCE ITEM AND ALL RECOMMENDED SERVICE AND REPAIRS DONE AT SATURN DEALERSHIPS SINCE THE TIME I PURCHASED THE VEHICLE NEW, WITH ONE OR TWO EXCEPTIONS. WHENEVER I WOULD CALL THE MANUFACTURER TO REPORT PROBLEMS OR COMPLAIN ABOUT THE CONDITION OF THE VEHICLE, I WAS TOLD IN THE LAST FEW RECENT YEARS THAT THE VEHICLE IS OUT OF WARRANTY DUE TO THE MILEAGE AND THAT I SHOULD TAKE IT TO ONE OF THEIR AUTHORIZED REPAIR FACILITIES AND THAT THERE WAS NOTHING THEY COULD DO. NO ACKNOWLEDGMENT OF MY CONCERNS WAS EVER MADE AND THE DRONES OR ROBOTS AT THE CALL CENTER KEPT REPEATING THE SAME MESSAGE ABOUT THE MILEAGE. I KNOW OF OTHERS WHO HAVE HAD THE SAME OR SIMILAR CONCERNS AND THE MANUFACTURER'S HABIT OF IGNORING THE PROBLEMS DO NOT MAKE THEM GO AWAY. TOYOTA LEARNED THAT LESSON RECENTLY. SATURN OWNERS SHOULD NOT JUST BE THROWN OUT IN THE COLD BECAUSE GM HAS DECIDED THAT THEY ARE THE STEP CHILDREN OF THEIR PRODUCT LINE. I HAVE SPENT MORE MONEY IN "OUTSIDE OF WARRANTY" REPAIRS ON THIS VEHICLE THAN EVER SHOULD HAVE OCCURRED. THE QUESTION OF THE DAY WOULD BE IF I GOT ALL RECOMMENDED ROUTINE MAINTENANCE, WHY DOES THE VEHICLE CONTINUALLY FALL APART? GM HAS EVIDENCE THAT I WAS A REGULAR AND DILIGENT CUSTOMER WHEN IT CAME TO ROUTINE MAINTENANCE AND REPAIRS. THEY NEED TO DO RIGHT BE US! *TR

TL*THE CONTACT OWNS 2005 SATURN ION. THE CONTACT STATED THAT IN COLD WEATHER THE VEHICLE WOULD NOT START. THE CONTACT HAD TO WAIT 15 MINUTES BEFORE THE VEHICLE WOULD START. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO COULD NOT FIND A PROBLEM WITH THE VEHICLE AFTER A DIAGNOSTIC TEST. THE DEALER SUGGESTED REPLACING THE STARTER AND THE CONTACT AGREED WITH THE REPAIR. AFTER THE VEHICLE WAS REPAIRED THE VEHICLE CONTINUED TO HAVE AN ISSUE STARTING IN COLD WEATHER. THE CONTACT STATED THAT THE MANUFACTURER SHOULD ISSUE A RECALL. THE FAILURE MILEAGE WAS 125,000.

TL*THE CONTACT OWNS A 2004 SATURN ION. WHILE DRIVING APPROXIMATELY 65 MPH HE HEARD A CHIMING NOISE IN THE DASHBOARD AND THE POWER STEERING LIGHT ILLUMINATED ON THE DASHBOARD. HE LOST ALL POWER STEERING AND STATED THAT HE CONTINUE TO DRIVE WITH DIFFICULTY TO HIS DESTINATION. FOUR HOURS LATER HE RETURNED TO THE VEHICLE AND THE POWER STEERING WORKED AS NORMAL. THE FAILURE OCCURRED TWICE. HE TOOK THE VEHICLE TO A LOCAL MECHANIC AND THE ELECTRONIC POWER STEERING MODULE WAS REPLACED. HE HAD TO REPLACE IT BECAUSE HE WAS NOT ABLE TO HANDLE THE VEHICLE TRAVELING THROUGH THE MOUNTAINS ON THE WAY HOME. THE CONTACT STATED THAT HE RECEIVED A LETTER FROM THE MANUFACTURER STATING THAT THEY HAVE HAD THE IDENTICAL FAILURE WITH OTHER 2004 IONS. THE FAILURE MILEAGE WAS 119,000 AND THE CURRENT MILEAGE WAS 123,000.