2015 SHASTA AIRFLYTE Complaints

THE TONGUE OF OF THE TRAILER IS NOT WELDED PROPERLY TO THE FRAME. THE MANUFACTURER COMPROMISED THE INTEGRITY OF THE FRAME BY NOTCHING THE FRONT CROSS MEMBER WITHOUT ADDING SUPPORT OR WELDING THE TONGUE IN PLACE WHICH HAS WEAKENED THE ENTIRE STRUCTURE CAUSING INTERNAL DAMAGE AND PLACING THE OWNER AT RISK WHEN TOWING. THIS IS AN EXTREME SAFETY HAZARD AND MUST BE ADDRESSED BY THE MANUFACTURER.

THE TONGUE IS NOT PROPERLY WELDED TO THE FRAME CAUSING THE INSIDE BENCH AREA TO COME LOOSE FROM THE FRONT OF THE CAMPER.THERE ARE NOTCHES IN THE FRAME WHERE IT SHOULD HAVE BEEN WELDED TO THE FRAME. IF THIS COMES APART ON THE ROAD IT WILL DETACH FROM THE TONGUE AND WILL CAUSE A SERIOUS ACCIDENT. THIS CAMPER HAS HAD NUMEROUS RECALLS AND JUST FOUND THIS ONE!

MY COMPLAINT HAS TO DO WITH THE REAR WINDOW OF MY SHASTA. WHEN I FIRST PURCHASED IT AND GOT IT HOME I NOTICED THERE WAS A LEAK. SINCE THEN THERE HAS BEEN A RECALL ON THE REAR WINDOWS. MY WINDOW WAS REPLACED AND NOW IT IS LEAKING AGAIN. IT IS COMING FROM THE FRAME WHERE IT ATTACHES TO THE TRAILER BECAUSE THE WINDOW FRAME IS NOT SCREWED INTO ANYTHING ON THE TOP RIGHT SIDE AND THERE IS A BIG GAP. WATER IS LEAKING DOWN AND CAUSING DAMAGE AND MOLD TO THE REAR WALL AND REAR SEAT.

THE ROOF THAT WAS ADVERTISED AS A ONE PIECE BUT TURNED OUT TO BE A THREE PIECE HAS LEAKED IN TWO PLACES. THE DEALER THAT IS DOING WARRANT WORK SEALED UP THE SEAMS BUT NOT BEFORE THE WATER GOT IN THE WALL AND NOW CAUSED A MOLD SMELL IN THE TRAILER. I CANNOT CAMP IN THIS TRAILER WITH MOLD AS IT MAKES ME FEEL SICK. THIS IS A HEALTH ISSUE.

THE WINDOWS LEAK. THEY HAVE BEEN RESEALED TWICE BUT STEAL LEAK. I WAS TOLD BY THE DEALER DOING WARRANTY WORK THAT THEY CANNOT FIGURE OUT WHY. THEY HAVE NOT BEEN ABLE TO GET ANY HELP,FROM SHASTA. THEY HAVE ORDERED NEW WINDOWS BUT THEY ARE HAVING TROUBLE GETTING ANYONE TO EVEN FOLLOW UP ON THAT. THIS HAS BEEN GOING ON SINCE THE NIGHT I FIRST PICKED UP MY TRAILER. SET UP IN A CAMPGROUND THAT NIGHT, AND DURNING A RAIN STORM THE BACK WINDOW AND KITCHEN WINDOW LEAKED. MY TRAILER NOW SMELLS LIKE MOLD.

OUR SHASTA AIRFLYTE HAS A CHRONIC WATER LEAK AND HAS SINCE WE TOOK POSSESSION OF IT IN DECEMBER OF 2014. THE SOURCE OF THE LEAK IS UNKNOWN, BUT THE WATER EXITS FROM INSIDE THE REAR EGRESS WINDOW FRAME. WE HAVE TO TAKE CARE IN INCLEMENT WEATHER TO MAKE SURE THE INSIDE OF THE TRAILER ISN'T DAMAGED BY WATER. OUR MAIN CONCERN, HOWEVER, IS INSIDE THE TRAILER STRUCTURE, SPECIFICALLY THE WOODEN FRAMING WHICH IS BEING EXPOSED TO WATER WHENEVER IT RAINS. THE WORRY IS MOLD WILL DEVELOP UNSEEN AND PROVE A HEALTH HAZARD TO OUR FAMILY. THIS WATER LEAK IS COMMON TO THIS PARTICULAR MODEL AND THE MANUFACTURER HAS DONE NOTHING TO ADDRESS.

THERE HAVE BEEN SEVERAL RECALLS ON OUR TRAILER ALREADY, AND WE HAVE WORKED WITH A LOCAL DEALER TO GET IT REPAIRED AS NECESSARY. INCLUDED IN THOSE REPAIRS WAS THE FRONT WALL OF OUR TRAILER SEPARATING FROM THE FRAME. I'M SURE YOU'LL AGREE THAT WOULD BE A VERY SERIOUS ISSUE HAD WE NOT CAUGHT IT QUICKLY. WHAT IS MORE CONCERNING TO ME IS THAT THERE IS A CLUB OF SHASTA OWNERS THAT HAS RECEIVED PREFERENTIAL TREATMENT. THROUGH SOCIAL MEDIA IT HAS COME TO MY, AND MANY OTHERS', ATTENTION THAT A SELECT FEW OWNERS ARE RECEIVING MOBILE REPAIR SERVICE. I'VE TRIED REACHING OUT TO SHASTA ON THEIR FACEBOOK PAGE, BUT HAVE RECEIVED NOTHING BACK. IT'S NOT THAT I CAN'T FIND A DEALER TO DO THE WORK, I JUST FIND IT HIGHLY UNETHICAL TO FAVOR SOME OWNERS, FOR NO OTHER REASON THAN THEY ARE PART OF A CLUB. I WILL ATTACH SCREEN SHOTS FOR YOUR REFERENCE. *TR

WATER LEAKING FROM BEHIND SHOWER, WATER DAMAGE AND POSSIBLE BLACK MOLD ISSUE ON REAR WALL OF THE CAMPER FROM UNKOWN SOURCE. WE WERE TOLD THERE WOULD BE A GUARANTEE OF NO LEAKS FOR 50 YEARS! I WENT TO MAKE MY SON'S BED UP FOR THE NIGHT AND FOUND THE WATER DAMAGE AND BLACK MOLD. TRIED USING THE SHOWER FOR THE FIRST TIME AND WATER CAME POURING OUT OF THE CABINET BELOW THE REFRIGERATOR. WE PUT OUR HAND IN THERE AND FELT IT LEAKING FROM THE WALL.

THERE WAS A PROBLEM WITH THE BACK JAULOSIE WINDOW FALLING OFF. SO I TOOK IT TO MY DEALER AND THEY REPLACED IT AND SUPPOSEDLY CHECKED THE OTHER WINDOWS. I JUST TOOK IT ON MY FIRST CAMPING TRIP AND ON THE WAY HOME THE FRONT JAULOSIE WINDOW FELL DOWN. NOT ON THE ROAD THANK GOODNESS, BUT IT WAS HANGING OFF WHEN I GOT HOME.

WE WERE AT THE MERCY OF A DEFECT AXEL ON OUR SHASTA CAMPER UNTIL THE RECALL TOOK PLACE. THANK YOU NHTSA FOR TAKING A LEADERSHIP ROLE IN THE SAFETY! WE TOOK OUR CAMPER TO OUR DEALER IN OCTOBER 2015 FOR REPAIR AS THE AXEL WAS CREATING ISSUES WITH ROAD HANDLING. IT TOOK ABOUT 6 MONTHS FOR THEM TO COMPLETE THE WARRANTY & RECALL REPAIRS. (I.E. AXEL RECALL) WE INSPECTED OUR TIRES WHEN WE PICKED UP THE CAMPER AND IT APPEARED LOW. THE DEALER AGENT SAID IT WAS OK. UPON FURTHER INSPECTION AFTER LEAVING THE LOCATION WE DISCOVERED THAT THE VALVE STEM IN FACT FAULTY. WE HAD LOW PSI AND WE WERE LOSING AIR DUE TO THE DAMAGE. A DANGEROUS SITUATION WITH A SINGLE AXEL CAMPER. WE ARE CONCERNED ABOUT THE QUALITY AND OVERSIGHT OF THE RECALL. WE WERE NOT PROVIDED INFORMATION ON THE NEW AXEL BY THE DEALER (I.E. THE NEW AXEL MANUAL IS NOT SHIPPING OUT) OR WHAT IT SHOULD LOOK LIKE/WHAT TO DO VIA THE PETITION (NHTSA). I DISCOVERED FROM THE MANUFACTURER LIPPERT THAT THE AXEL MANUAL HAS IMPORTANT INFORMATION THAT CONSUMERS SHOULD BE AWARE OF REGARDING SAFETY INCLUDING BUT NOT LIMITED TO THE NEED OF TOOLS TO TIGHTEN LUG NUTS AT SPECIFIC INTERVALS AFTER LEAVING THE DEALER AND SPECIFIC WAYS TO BREAK. THE TIRE VALVE WAS EITHER FAULTY OR PUSHED IN DURING THE RECALL REPAIR WORK CAUSING A NEW SAFETY ISSUE FOR US. WE CAN'T BE SURE. UNFORTUNATELY THE DEALER KEPT THE CAMPER TO THE DAY THAT THE WARRANTY & EMERGENCY ROAD SERVICE INCLUDED WITH THE FIRST YEAR EXPIRED SO I HAD TO PAY FOR THIS REPAIR OUT OF POCKET. I AM INCLUDING PICTURES AND DOCUMENTATION FOR YOUR REVIEW. PLEASE KINDLY CONSIDER COMMUNICATING TO THE OWNERS WHAT THE AXEL REPAIR SHOULD LOOK LIKE AND PROVIDE OVERSIGHT TO THE RECALL THAT OWNERS SHOULD RECEIVE PROPER MANUALS/SAFETY DOCUMENTATION RELATED TO THE TIRE RECALL. I AM AWARE OF 2 OTHER SHASTA OWNERS WITH VALVE STEM ISSUES. PICTURES SHOW DAMAGED AND CORRECT STEM. *TR