2020 SUBARU ASCENT Complaints

The contact owns a 2020 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The manufacturer has known about this at least since December 2021. Their solution is to reprogram the transmission control unit. Waiting nine months or more for a reprogram seems excessive to me.

Excessive battery drain for no reason. The vehicle has a random battery drain for no apparent reason. This vehicle has less than 26K miles on it and has needed a charge or jump-start more than 10+ times. We have been able to replicate the problem numerous times, once charged, the battery and alternator pass tests.

The contact owns a 2020 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Pretty much from day 1, Ascent smells of gasoline in the cabin after parking the car either inside or outside, shade or shine, hot or cold, day or night, flat or not surface.. after having parked it. It doesn’t matter if it’s a quick trip or a long one, it can still happen after parking. Fumes come out of the vents up front. The concerning part is we have a toddler, which I suspect the NHTSA would have an issue breathing in hydrocarbons, let alone any passenger. It doesn’t happen all the time, but when it does it lasts a solid five minutes or so. Mentioned to Subaru at time of CVT recall, not even mentioned they checked it out on my paperwork. I even waited to say anything until our car was broken in and all possible lube/other off-gassing components to stabilize.

The contact's wife owns a 2020 Subaru Ascent. The contact stated that while his wife was driving at an undisclosed speed, the vehicle was stopped in traffic when a semi-trailer collided with another vehicle, causing that vehicle to crash into the front end of her vehicle. It resulted in a four-vehicle collision. On impact, the contact's wife hit her head on the steering wheel. The air bags were not deployed upon impact. The contact's wife received medical attention for her head injury. A police report was filed. The vehicle was towed to the contact's residence and was not yet deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 31,000.

245/50/R20 i WAS DRIVING ON iNTERSTATE 35 GOING SOUTH BY ESKO, MN. WHEN THE PASSENGER REAR TIRE EXPLODED. THE WHOLE SIDEWALL CAME LOOSE AND THE TREAD WAS COMPLETELY LOOSE AND FLAPING AGAINS THE UNDERCARRIAGE.

Left front wheel bearing found on inspection at local service station to be failing. Defect has been repaired by Subaru dealer under warranty on 7/26/22.

2020 SUBARU ASCENT. CONSUMER WRITES IN REGARD TO TRANSMISSION FAILURE. THE CONSUMER STATED THE MANUFACTURER HAS EXCEEDED A REASONABLE AMOUNT OF TIME DETERMINING A FIX FOR THE TRANSMISSION DRIVE SLIP TRAIN. THE VEHICLE HAS EXPERIENCED THE FAILURE. THE CONSUMER STATED THAT A NEIGHBOR SAID THE MECHANIC INFORMED HIM, "THE TRANSMISSION FOR SUBARU ACCENT WAS DEFECTIVELY DESIGNED FOR THIS CAR AND UNDER SIZED CAUSING IT TO NOT SHIFT PROPERLY."

Recall on my 2020 Subaru Ascent was more than 7 months ago. The remedy is not available at my local dealership because SUBARU of America, Inc. has not sent them the remedy. This is my only vehicle and I must use it but is it safe?