2020 SUBARU ASCENT Complaints

First, we received the recall letter after the allowed deadline. We were told that the recall would be fixed by May from Subaru. The recall says it can cause an increase risk of a crash. We bought this car primarily due to their high safety rating as a way to transport our new born child. She is now two. We have minimized and avoided taking long trips on the car. But with summer coming up and no fix in place, I think this justifies "unable to repair in a reasonable amount of time". Currently I am fighting to get an alternate source of transportation. They initially agree to pay $50 for a rental. But with rental prices that only covered half. They do not offer a loaner. I am getting bounced back and forth between Ascent dealer and the subaru corporation. As of now, nothing has been done. We have a trip scheduled in a few weeks. We don't feel safe using this vehicle. What can be done to remediate this?

My car did not start and the anti-theft light came on the dashboard (the one with the car and lock symbol). I know battery issues have been a known problem with my subaru model and i bought the car in oct 2019 so it's been less than 3 years. The battery should not be dying this quickly. I had to get a jump start to get the car on. After a few hours, i tried starting it again and it did not work. I was told I'd need to get my battery replaced.

The contact owns a 2020 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

2020 Subaru Ascent that I purchased in November of 2019 had original brand new battery replaced in July of 2020 The “ new battery “ is now defective and car needs to be jump started. Defective battery or defective electrical system?

Battery died while in idle, unable to restart, constant clicking and beeping. Requires roadside assistance. This is the 3rd time the battery has been dead on this car....First time, shortly after purchase, the dealer replaced the battery, saying it was a battery issue. Second time the car had been parked in the garage, a few months ago, no lights left on. Today, it was idling as I was picking up my kids, it just died. Battery is about a year old. Now all dash lights are just flashing. Will see if there is permanent damage.

We own a 2020 Subaru Ascent we purchased brand new. A few weeks ago we noticed a faint gasoline smell while at a red light. I thought it was a one time occurrence but it has been happening now every time the vehicle is at idle or stopped. I have read on Subaru owner forums about 2019 to 2021 models having this issue all the way from 2100 miles to almost 90,000 miles. Many customers have had to make multiple trips to the dealership to get charged diagnostic fees and many times they say they can’t smell the problem. I just recently contacted my dealership about this issue and found an old service recall about the low pressure fuel pump and was told to not believe everything I read online. This is the vehicle that my family uses and I’m not sure if this is safe for them to be in and is getting to sound eerily similar to when Ford had the CO problem in their explorer and people were crashing. For the amount I paid for this vehicle and all my service intervals at the dealership and many people having the same safety concern I hope this is investigated and I won’t have to pay for repairs.

The 2020 Subaru Ascent has had a recall notice for nearly six months now (Manufacturer Recall NumberWRK21 NHTSA Recall Number21V955000). I experience a low frequency sound accompanied by rapid vibration lasting only a second when reapplying acceleration after a brief pause in acceleration. This occurs very inconsistently and not yet something replicable at the dealership. Subaru states they are working on a solution...The local service manager states they will do nothing unless a service light appears on the dash and that the remedy is likely replacement of transmission and they are not going to do that. We occasionally travel in mountain passes. This recall seems serious. Does NHTSA have any control over Subaru to force them to take the recall seriously? Do owners have to be injured or die for appropriate remedy?

Something in car drains battery frequently not while the vehicle is running but after it’s been off for a few hours when no lights have been left on, Subaru dealership refuses to admit there’s a problem. This leaves me exposed to being stuck in unsafe situations with a dead battery. No warnings ever come on to alert me the battery is draining. Transmission frequently slips and stutters when accelerating to higher speeds like when trying to transition onto the interstate. Subaru also denies this problem. They fixed the transmission clutch but that did not help.

BATTERY GOES DEAD AFTER A SERIES OF SHORT TRIPS. HAPPENED ONCE BEFORE. DEALER HAD THE CAR FOR 3 DAYS AND COULD NOT REPRODUCE THE PROBLEM. INTERMITTENT PROBLEM, STRANDING DRIVER IN POTENTIALLY UNSAFE AREAS.

My Subaru 2020 with 16,000 miles stalled in the middle of driving down the road in Town, I was driving 35 mph when out of nowhere the car stalled. I was able to coast/turn on to a side street. I’m lucky the car had enough momentum to keep going or we would have been hit by traffic as the street we were on is a busy road. The car flashed all the lights when it stalled and refused to crank over, it was low on gas so I called AAA and they brought 5 gallons of gasoline and filled it. The technician then tried to get the vehicle to start but it wouldn’t. Luckily he offered to tow it to my house for free. I have tried multiple times to get the vehicle to start and it wont. It cranks but doesn’t actually move. I don’t know what’s wrong and now I have to have it towed to the the local dealership. This is the second major issue that has happened. The first one was that the transmission failed and with my car having a branded title for being stolen/recovery. Subaru would not replace the transmission at 7,600 miles and I had to find a used one to replace it with. I now just got the recall letter and have messaged Subaru about it.