2023 SUBARU ASCENT Complaints

On 7/16/2023 I was driving my 2023 Subaru Ascent on I-95 when the tire PSI warning alerted me to low tire pressure on my rear driver side tire (Falken 245/50/R20 - tires were on the vehicle when purchased in April 2023). I immediately turned on my hazard lights, lessened my speed, and carefully made my way to the shoulder hoping to exit the highway for assistance. The tire pressure dropped from 34 to 0 in a matter of seconds (I watched the PSI monitor in the dash display). I barely made it to the shoulder. A AAA technician [XXX] A-Z Towing) changed my tire and noted that the tire may be defective after inspecting the tire, given the sidewall damage and no other obvious tire damage to cause the flat and that I had less than 4k miles on the vehicle. Internet searches yielded a recall for my exact vehicle and tires, my exact experience with sudden loss of tire pressure; yet my VIN was not included in the recall. I am concerned that the recall is not expansive enough and there may be other vehicles with defective tires driving unaware because their VIN was not identified. The recall may need to be more expansive and inclusive. I have an appointment with Subaru Hunt Valley today and have been in contact with Subaru of America - case #[XXX] s far, Subaru is not acknowledging my experience as part of the recall. I am fearful to drive my new car in that I worry the other three tires will rupture spontaneously. This is not the safety I expected when purchasing a new Subaru. I was on I-95 traveling at 55mph in the rain in the second from left lane when the tire PSI alert sounded. Thankfully, I acted immediately out of an abundance of caution and concern, since there was no reason for my tire to suddenly lose pressure it was alarming. I could have caused an accident and have been severely injured. I do not feel safe driving my vehicle knowing it has three other tires susceptible to the same issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Front passenger seat in Subaru Ascents do not have means of raising and lowering seat height. Consequently, shorter passengers are faced with either sitting very low in front passenger seat or having to use a pillow or cushion to raise them up on seat. Not sure how this can affect front passenger safety, but it is certainly something worthy of investigating. Subaru said that this feature is not available on their Ascents, but is available on their smaller and less expensive Outbacks.

The windshield on my Subaru Ascent is prone to cracking, vehicle of less than 3,000 miles has a 3in crack in windshield putting our safety and the safety of others at risk.

The brake pedal is too high for people of average height, especially women, to use properly. Our feet slip underneath the brake when using it. When our heels are on the floor, our toes barely touch the brake pedal, and going from the gas to brake pedals smoothly is impossible with our heels on the car floor. Holding our right legs up above the floor causes extreme hip pain, as well as inaccuracy when transferring between the gas and brake pedals. The fact that the brake pedal is so far forward of the gas pedal also causes inaccuracy when switching from gas to brake. My shoes have gotten caught on the brake pedal many times in the transition, costing me valuable time in depressing the brake. I contacted the Subaru dealership and they said the entire brake pedal and arm would have to be replaced and they didn’t know how to do that. I would have paid for it. I contact Subaru Corporate and they left me a voicemail but then didn’t answer any of the times I called back. I am having to get hand controls installed in order to drive safely. It’s costing thousands. Subaru needs to acknowledge this is a huge problem and change the design of its brake pedal going forward, as well as offer replacement brake pedals for those of us who already own Ascents. Please see the Subaru Ascent Forum for others’ complaints. Thank you.

(1) PASSENGER seat airbag status light has been and still is intermittent. This fact is documented with dated pics attached. (4/4/23 and 8/6/23) (2) When the passenger airbag light is off, the airbag will not deploy putting my wife at serious risk. (She is the usual occupant at 98 lbs and 5ft 3inch) (3) Problem/issue has been observed and confirmed by local dealer. (4) Manufacturer has been advised of the issue and three attempts at resolution. (calibrating, seat bottom replacement, and software updating), see attached last service report. Note comment: "V E H I C L E I S PERFORMING AS DESIGNED" (5) There are no other warnings, messages, or symptoms other than the light intermittency. (6) Additionally, we drove a loaner car from dealer while problem resolution was attempted. See pic dated June 5. This vehicle showed similar behavior with airbag light. Draw your own conclusions.

Only 3500 miles on new 2023 Subaru ASCENT and it won"t start. I have had to give it a boost four times already, anytime I need to use it. I check to make sure there are no lights left on. Just staying parked from one day to the next and it won"t start. I have an appointment at the dealer service dept. at 1:45 pm o June 5th, 2023, for them to hopefully resolve the problem. I'll have to give it boost to start the car and drive 125 miles to the dealer. Hope the car makes it there. On your website, the 2019, 2020and 2021 models had a recall for the battery draining because of faulty wiring. We would think the manufacture Sabaru would have taken care of this problem on the newer models.

I attempted to make a U-turn with the steering wheel fully turned to the left. When I accelerated, the car took off and went straight into the curb. It did so by “plowing” or what is referred to as severely undesteering - which forced the front right face of the wheel into the curb, breaking the wheel off. The vehicle continued accelerating for another 50 feet (as can be seen in the photographs) when the engine gradually and audibly died down and came to a stop. The brakes were no longer functioning properly at that time while sinking to the floor as they did immediately after the first impact. In the four months and 2300 miles that I’ve been driving that car, I’ve noticed surging a number of times during warm up and also while the CVT is “shifting.” I also constantly have to modulate the gas pedal to keep the vehicle at a consistent speed. RPMs drop and surge in an inconsistent manner. Also, when the wheel is turned completely to the left lock, (which is how my crash occurred) and upon acceleration, there is a bang/grinding sound from the front left axle. Lastly, I noticed at least one other incident where it seemed like the turbo would not disengage when lifting off the throttle. In other words, it lagged in response to the throttle by about two full seconds before the engine began decelerating.

I own a Subaru 2023 Ascent ([XXX]) that I purchased in December 2022. Since I got the car, the car has been nothing but a headache and has been full of issues. The car was making a squeaking noise from the break from the day we got it. I took it to the dealer (within a month, 600 miles), and after a few times going to them, they suggested it had poor brake pads. As per their recommendation, the dealer changed the brake pads. After driving another 1000 miles, the bolt of calipers came off in the middle of the road, and the car started making stuttering noise. Luckily the breaks were still functioning, so I could drive back to the dealer. I took it back to the dealer, and they told me they could fix the car once and for all. After another 2000 miles today, the car brakes failed again when I dropped the kids. I almost hit the tree in front of me, but luckily no one got hurt. I called the roadside assistance as the car was undrivable. The dealer told us that a bolt of brakes came off on the driver's side. They are currently working on fixing the breaks. This incident has made us scared and questions the car's unreliability. This car is supposed to be the safest, and that was the reason we bought this in the first place. This incident has shocked us so much that we are scared of driving it, and it's prudent for us to return the car. We are looking for an immediate solution related to returning the car and giving us our full money back. Appreciate you looking into our issue. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Falken ZIEX ZE001 A/S rear right tire. We were driving on the 14 freeway when suddenly the car began shaking and warning lights started going off. My husband kept the wheel steady and I saw our tire come off in a solid piece onto the freeway! We had not hit anything. We made it four lanes over to the right shoulder safely to see that we had no tire left! We waited for assistance and got the spare put on thank God as we had our child in car with us. We called our mechanic at Subaru and returned an hour to him to replace the tire. After several hours we drove past the same spot and the tire that had come Off was laying completely intact on the shoulder of freeway. No obvious cuts in it except it was off the wheel/rim. This is a brand new vehicle with just 2500 miles on it.

Just bought my Ascent last 12/31/22. With less than 600 miles, while driving with my heater on, I noticed there was a crack on windshield lower center portion, about 5" in length. There was no object that hit the windshield that I saw or heard.