2020 SUBARU ASCENT Complaints

CVT jerks the vehicle and stutters when at certain rpms, making long car rides very uncomfortable. Feels like whiplash every so often. Very dangerous when trying to speed up to pass another vehicle because the vehicle doesn't respond and accelerate as it should. The dealer said its normal because of the CVT technology. They said they tried to reproduce it, but were only gone 5 minutes. The highway is 5 minutes away from dealership, one-way. I explained it happens after about 20 minutes of continously driving at speeds over 50 mph. The vehicle had only been inspected once for this issue. The dealer refuses to look at it again because they, "already explained it to [me]". There are no warnings or indicators prior to it happening.

Reporting a serious incident with my 2020 Subaru Ascent at 21k miles. On October 16th, a burning plastic smell and white smoke from the floorboard forced an immediate stop; I had to call the fire department for safety. The vehicle's battery has been replaced thrice, and the radio system frequently resets. Despite a Subaru recall fix in February meant to prevent such issues, the problem persists, raising major safety concerns. With 20+ years in electrical engineering, I've noted consistent electrical issues with this car. I urgently request NHTSA intervention for an immediate and thorough investigation, holding Subaru accountable for ensuring vehicle safety.

The contact owns a 2020 Subaru Ascent. The contact stated while driving 10 MPH, the accelerator pedal was depressed, and the vehicle had started jerking. The RPMs became elevated however, the vehicle failed to respond. There was no warning light illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that the VIN was not included in a recall. The failure mileage was approximately 42,000.

The contact owns a 2020 Subaru Ascent. The contact stated while driving 20 MPH, there was a delay while shifting gears. There was no warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the VIN was included in NHTSA Campaign Number: 21V955000 (Power Train). The recall repair was performed; however, the failure occurred several times. The vehicle was repaired several times. The manufacturer was contacted, and a case was filed but no assistance was provided. The failure mileage was 30,000.

The contact owns a 2020 Subaru Ascent. The contact stated that he parked the vehicle in the parking garage overnight and when he went to get into the vehicle the next morning, he noticed that the windshield was cracked. The vehicle was taken to the dealer and the dealer was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 60,000.

Both front struts have failed within 55000 miles, the passenger one had a failure at 43,000 miles and the driver side has failed at 54000 miles. The dealership stated that the struts had "corrosion" and were not damaged. The strut failures cause the car to shake when hitting even a small bump. There were no warning lamps or messages.

My car had a CVT drivetrain recall which has been labeled as "repaired" because I brought it to the dealer, however, the issue still exists and my car has been to the dealer 5 times already concerning this recall. The symptoms of the CVT drive train that I am experiencing are: shuddering (dealership vocabulary) at approximately 20 mph (approximately 1500-2000 rpm). The issue has gotten worse because now I experience the occasional shuddering at 40 mph and about 60 mph. In addition, occasionally at about 20 mph after slowing down and then accelerating there is a heavy vibration from the engine (which was heard over the phone by someone). Some things that the dealership have done included updating the computer, reflashing, reprogramming it, etc. However, as I mentioned the issue still exists and has gotten worse. I also personally contacted corporate Subaru to let them know that the issue has not been resolved. I wanted to report this issue to you because they have labeled my car as "repaired" based on the fact that I brought it in for the recall, however, the issue was not fixed and it has gotten worse.

The driver door window gasket cracked and is hanging loose inside the door, letting air to get air while the vehicle is in operation. I would expect this after 10 years of use, but the vehicle is about 3 years old.

The car has a blue smoke from tail pipe * oil smell when turned on and last for 20 seconds

The hood shakes alot. I've taken it in a couple of times. They say it's in the design. I fear that the hood is going to come up some day and cause an accident. It lifts and shakes to the side. Even a passenger noticed it and was scared after seeing it. I'm stuck with the car, but am afraid when on the road. I bought it brand new. Have had it almost 4byears. Only have 27,000 miles on it. I'm afraid to drive it!