2020 SUBARU ASCENT Complaints

Transmission is lurching and surging when driving. Pressing gas pedal from a stop the belt continues to slip. Took it to Paul Moak Subaru they claimed to do the inspection told me they don’t do test drives for malfunction checks. They said they completed the inspection for transmission recall. The Ascent continues lurch and slip with grinding noise and loss of speed. I told them about the issues for over a year and they continue to give run around I was having trouble while it was still under warranty. I’ve contacted Subaru Customer Care they would only provide me recall information and told me the trans inspection is all they have to do.

The contact owns a 2020 Subaru Ascent. The contact received an email regarding NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

At around 18,000 miles when applying the brakes, the vehicle would shake and vibrate. By 20,000 miles the vibration was excessive affecting the ability to steer straight when braking. The dealer told me that they were aware of the issue with this year/model. Diagnosis, warped rotors. Dealer resurfaced rotors and replaced pads under warranty. Vehicle performed fine for a while. At around 36000 miles had the same issue, this time dealer indicated that there was a "fix to the issue", new rotors and pads were installed again covered by warranty. Vehicle performed fine for a while. At around 49,000 miles, the same braking issue, dealer replaced rotors and brakes, this time NO WARRANTY, $610 out of pocket to replace brakes for a know design defect.

Front windshield has cracked for a second time. The initial windshield purchased with the vehicle cracked, and was replaced in 2020. The second windshield has now cracked, and is pending repair.

The contact owns a 2020 Subaru Ascent. The contact stated while the vehicle was parked in the parking lot, the windshield suddenly cracked without impact. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 29,200. The contact stated that they reached a settlement with the manufacturer where they paid for the majority of the windshield repair.

Transmission still slipping when accelerating between 20-30mph. Brought car in for recall but it continues to have the same issue. AC stopped working even when leak was fixed. Now smells like exhaust fumes when warming up the car.

Battery would drain to the point where it would need to be jumped to start. I carried a jump starter in the car during the cold months. Finally took car to be inspected and they told me that the problem was my battery and that I needed to replace it with a $465 battery. I’ve been dealing with this issue for 2 years and now I have found out that the car has a defect that drains the battery.

This car is having constant problems with the battery failing. It especially fails when we are going to any type of trip where packing the car is a process that takes time. The battery dies on us often and is unpredictable, leaving us stuck often. I bought this car because I want a RELIABLE car. At any moment we could be stuck somewhere with my kids. No warning comes on to prevent this from happening.

We've had this car for a little over 2 years and have had 3 cracked windshields, seems like anything that hits it causes a crack. I've been driving for over 45 years and multiple cars and have had cracked windshields 2 or 3 times. This doesn't make any sense. Thank you.

My battery electric has been to hay wire from time to time and now my car is flickering all electric and car wont start. Locks wont work.