2019 SUBARU CROSSTREK Complaints

UNKNOWN. My windshield has a crack in the lower section on the passenger side coming up from the bottom of the windshield. There is no indication that it was hit by anything, there is just a crack. In fact, it was parked in the garage and next time we got in it we noticed the crack.

2 battery failures in 2 years of purchasing vehicle. I am on my third battery in less than two years. Incidents occurred 15, 19, 23 and 24 months into car ownership. 4 battery / electrical related dealer service visits in 2 years. 2 times the car was immobilized due to battery failure, would not start and required a tow to dealership service. On 3 occasions lost car audio - no audio map directions, no hands free phone calling, no radio. On 1 occasion lost all internal lighting on entire instrument panel and all switches during night driving on one occasion creating a serious driving hazard and safety issue. All issues occurred with no warning lamps, messages or other symptoms. Only Subaru Dealer service has inspected and replaced/ recharged the batteries. Dealer service claimed they could not reproduce the problem once they replaced or recharged the batteries.

The vehicle of concern is a 2019 Subaru Crosstrek Plug-in Hybrid (PHEV). In the past 2 to 3 months, we have had multiple warning lights come on when the vehicle is started. In some cases, we were able to clear the warning lights by turning the vehicle off and back on several times over the course of 30-40 minutes. The two most recent occurrences involved the vehicle having to be towed to the dealership as either the car would not shift out of Park or upon shifting out of Park, the parking brake would not release. The car was driven to the Burlington Subaru dealership in Burlington, VT about 5-6 weeks ago where they were unable to reproduce the problem or find any information logged in the vehicle's logs. Two weeks ago (8/19/21), the vehicle was towed to the dealership. The service department was able to log/see the errors (ABS, Check Engine, Eyesight System and Vehicle Dynamic Control) which were also logged in the MySubaru app. The dealership drove the vehicle almost 250 miles in attempts to diagnose the problem further. They upgraded the ECM software and they did not see the problem after that. I picked the vehicle up the morning of 8/30/21 and the problem recurred the evening of 8/30/21 resulting in the 2nd tow back to the dealership. The same errors as before were reported and seen by the dealership. On 9/1/21, I was informed by the service dept rep the problem was root caused to be a faulty electronic parking switch resulting in a drained battery. They are awaiting the new part which is in short supply in the US currently so no reliable ETA. The dealer would like to keep the car an additional couple of days after they receive the part to see if the problem is resolved. The car has approximately 23,000 miles on it currently.

I was driving on the highway and a tiny rock my windshield which shouldn’t have caused the 12 inch crack in my windshield like it did, i have to have it replaced now.

The contact owns a 2018 Subaru Crosstrek. The contact stated while entering the vehicle, he heard a popping noise and saw there was a crack on the windshield. There was no impact to the windshield that could have caused the crack. The vehicle was repaired by an auto glass company. The dealer and manufacturer were not made aware of the failure. The failure mileage was approximately 19,500.

My daughter was in process of pulling her car into the garage when it experienced sudden acceleration and crashed into the garage. My daughter was unable to stop the car as the brake system failed during the incident. She is now too terrified to drive the car. Subaru claims that the car is and has been operating as intended. The Subaru Eyesight, Anti-Lock Braking, Vehicle Dynamic Control systems all failed during the sudden acceleration event. It's fortunate that this incident did not happen at a stoplight (intersection).

The contact owns a 2019 Subaru Crosstrek. The contact stated that the vehicle would not start which resulted in the battery needing to be replaced. The contact stated that the check battery message was displayed on the instrument panel. The vehicle was diagnosed and repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 42,000.

The contact owns a 2019 Subaru Crosstrek. The contact stated that a horizontal crack had formed on the bottom passenger side windshield without incident or impact. The contact stated that the crack obstructed his vision while driving. The contact had taken the vehicle to an independent mechanic who informed him that the failure may have been caused by the excessive summer heat. The contact then spoke to the dealer and was informed that the vehicle was not under recall or warranty. The manufacturer was also notified of the failure and referred him back to the dealer for assistance. The vehicle was not repaired. The failure mileage was approximately 45,000.

The contact owns a 2019 Subaru Crosstrek. The contact stated while the vehicle was parked, the front windshield cracked without impact. The contact called the local dealer however, the vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was approximately 37,000. The VIN was not available

CAR HESITATES ON ACCELERATION PERSISTS AFTER RECALL (REPLACEMENT OF IGNITION COILS). CONDITION PERSISTS SINCE PURCHASE (NOV, 2019). NUMEROUS REPAIR ORDERS DID NOT CORRECT PROBLEM.