2019 SUBARU CROSSTREK Complaints

VERY SMALL ROCK HIT WINDSHIELD ON THE HIGHWAY AND CAUSED A GOOD SIZED CHIP. I UNDERSTAND THAT THESE WINDSHIELDS ARE UNDER INVESTIGATION FOR BREAKING TOO EASILY ON THIS SUBARU MODEL.

I PURCHASED THIS AFTERMARKET DEVICE ON AMAZON IN MAY. NOT ONLY DOES THIS DEVICE NOT WORK BUT I AM CONCERN OF THE INHERENT DANGERS OF THIS PRODUCT. I SPENT A FAIR AMOUNT OF TIME ON THE PHONE WITH SUBARU OF AMERICA WHO STATED THIS TYPE OF DEVICE SHOULD NOT BE USED FOR BOTH SAFETY AND WARRANTY REASONS. SUBARU POINTED THIS OUT TO ME IN MY OWNER'S MANUAL. WE ALSO DISCUSSED HOW THIS MAY BE A SAFETY ISSUE FOR ANY VEHICLE AS MOST VEHICLES WARN AGAINST SPENDING TIME NEAR THE EXHAUST. KEEP IN MIND THAT THIS PRODUCT, BESTAUTO AIR JACK EXHAUST 3 TON INFLATABLE CAR JACK OFF-ROAD EXHAUST AIR JACK 4X4' USES A BLACK RUBBER CONE PLACED OVER THE EXHAUST OF A RUNNING CAR TO INFLATE THE BALLOON/JACK DEVICE. ONE WOULD HAVE TO CONTINUOUSLY HOLD THIS BLACK CONE OVER THE EXHAUST TO MAINTAIN THE SEAL. THIS MEANS ONE WOULD HAVE THEIR NOSE AND MOUTH NEAR THE EXHAUST. BOTH AS A CUSTOMER AND HEALTHCARE PROVIDER, I HAVE PUBLIC SAFETY CONCERNS ABOUT THIS PRODUCT. I MADE THESE CONCERNS TO BOTH AMAZON AND BESTAUTO IN WRITING, 'DEAR BESTAUTO, AS REQUESTED, I HAVE ATTACHED A PICTURE OF THIS ITEM. IT DOES NOT WORK. I SEPARATELY EMAILED YOU A VIDEO SHOWING THE SAME THING, THAT THIS PRODUCT DOES NOT WORK. ADDITIONALLY, THE MANUFACTURER OF MY VEHICLE, SUBARU, STATED NOTHING SHOULD BE PLACED IN THE PATH OF THE EXHAUST. THESE ARE FOR SAFETY REASONS. I HAVE ALSO ATTACHED PICTURES OF THIS. THANK YOU VERY MUCH FOR YOUR CONSIDERATION.

EYE SIGHT NOTIFICATION AND ENGINE LIGHT TURNS ON AND WE LOST POWER STEERING WHILST DRIVING THE VEHICLE.

THERE'S A CRACK THAT STARTS ABOUT AN INCH FROM THE PASSENGER SIDE EDGE ENDING NEAR THE REAR VIEW MIRROR. A SMALL CRACK APPEARED ON THE EDGE THE MORNING AFTER A LONG TRIP AND WITHIN THE SAME DAY SPREAD ALL THE WAY TO THE CENTER. *TR

SMALL PEBBLE FROM ROADWAY (TRAVELING ABOUT 30 MPH) CAUSED SIGNIFICANT CRACK TO PROPAGATE ACROSS WINDSHIELD. *TR

THE WINDSHIELD CONTINUOUSLY ACCUMULATES SMALL CHIPS IN THE ROAD-FACING SURFACE OF THE GLASS. SOME CHIPS FROM LARGE ROCKS ARE TO BE EXPECTED, BUT THERE ARE FAR, FAR MORE SMALL CHIPS THAN CAN BE ACCOUNTED FOR BY LARGE ROCKS HITTING THE GLASS. THESE CHIPS APPEAR TO OCCUR WHEN SOMETHING AS SMALL AS GRIT FROM ROAD SANDING (DURING SNOW) HITS THE WINDSHIELD. THIS CAUSES A SAFETY ISSUE BECAUSE THE VEHICLE IS EQUIPPED WITH EYESIGHT TECHNOLOGY. WHEN SUNLIGHT OR HEADLIGHTS CATCH THESE CHIPS AT CERTAIN ANGLES, LIGHT IS REFLECTED TOWARDS THE EYESIGHT CAMERAS. THIS CAUSES THE EYESIGHT SYSTEM TO SUDDENLY ALERT THAT AN OBJECT MAY BE IN FRONT OF THE VEHICLE. ON AT LEAST ONE OCCASION, THIS LIGHT REFLECTION OCCURRED FOR A LONG ENOUGH DURATION THAT THE CAR APPLIED THE BRAKES IN AN EFFORT TO STOP. *TR

SUSTAINED VERY SMALL STONE CHIP BELOW PASSENGER SIDE OF WINDSHIELD. THIS OCCURRED WHILE DRIVING AND ALSO SPREAD FURTHER WHILE DRIVING TO ABOUT 50% OF THE WAY UP THE PASSENGER SIDE OF THE WINDSHIELD. I HAVE ALSO EXPERIENCED MORE STONE CHIPS AND CRACKS AS A RESULT OF THIS WINDSHIELD SITUATION. *TR

THE WINDSHIELD CRACKED FROM THE BOTTOM UP, TWICE WITHIN 9 MONTHS. I BOUGHT THE VEHICLE BRAND NEW. THE FIRST TIME, THE DEALER WAS NICE ENOUGH TO REPLACE IT FOR FREE. THE SECOND WINDSHIELD HAS ONLY BEEN INSTALLED FOR ABOUT 4 MONTHS. PICTURE ATTACHED IS THE SECOND CRACK. FIRST CRACK STARTED ON THE PASSENGER SIDE SEEMINGLY OUT OF NOWHERE. IT WAS PARKED IN A GARAGE AND I CAME OUT AFTER WORK TO A CRACK 4-6 INCHES LONG. *TR

I PURCHASED MY 2019 SUBARU CROSSTREK HYBRID ON 5/31/19. I HAD THE FIRST INCIDENCE OF THE ?ALL THE WARNING LIGHTS COME ON? IN OCTOBER 9, 2019. AS I WAS BETWEEN TOWNS IN RURAL NORTHERN NY, AND 75 MILES FROM HOME THIS WAS SCARY. I PULLED OVER, CHECKED THE OIL AND FLUIDS (ALL WERE OK), AND CALLED THE DEALER. THEY SAID I COULD CONTINUE TO DRIVE THE CAR AND TO BRING IT IN THE NEXT DAY WHEN I GOT HOME. SO I CONTINUED TO MY NEXT DESTINATION AND SHUT OFF THE CAR FOR ABOUT 2 HOURS DURING OUR HAIRCUTS. THEN WHEN I RESTARTED THE CAR THE PROBLEM RECURRED. I DROVE PART WAY HOME THAT WAY AND WE STOPPED AT A RESTAURANT FOR SUPPER. WHEN WE RESUMED OUR TRIP AFTER SUPPER THE WARNING LIGHTS WERE GONE. I TOOK THE CAR TO THE DEALER THE NEXT DAY, OCTOBER 10. THEY COULD FIND NO REASON FOR THE PROBLEM AND IT WAS NOT THEN OCCURRING. SUBSEQUENTLY THE PROBLEM RECURRED ON 12/20, 12/21, AND 12/22/19. AND ON 1/16/20 THE HEADLIGHTS WOULDN?T WORK! ON FEBRUARY 12, 2020 THE PROBLEM RECURRED ON A TRIP OUT OF TOWN. I HAVE VISITED THE DEALER FOUR MORE TIMES FOR THIS PROBLEM ? ON 11/19/19, 12 /12/19, 12/20/19, AND 1/2/20. DURING THAT TIME THE SERVICE MANAGER STATED THAT THERE WERE MULTIPLE REPORTS OF SIMILAR PROBLEMS ON 2019 CROSSTREK HYBRIDS. HE ASKED ME, AND I AGREED, TO BE ONE OF A DOZEN CROSSTREK OWNERS IN THE US TO HAVE MONITORING HARDWARE INSTALLED TO READ THE ELECTRONIC CODES WHICH RESULTED WHEN THE PROBLEM OCCURRED. ON FEBRUARY 12, 2020 THE PROBLEM RECURRED. I CONTACTED THE DEALER TO LET THEM KNOW. ON MAY 7TH 2020, THE PROBLEM RECURRED YET AGAIN. BARSTOW?S SERVICE DEPARTMENT CONTACTED ME TO ARRANGE FOR ANOTHER APPOINTMENT SCHEDULED FOR 6/8/20. THE PURPOSE WAS TO UPDATE THE ELECTRONIC SYSTEM WITH A ?FIX? DERIVED FROM THE STUDY IN WHICH I PARTICIPATED IN DEC 2019-JANUARY 2020. THE NEXT DAY, JUNE 9, I STARTED THE CAR AND THE PROBLEM RECURRED! *TR

VEHICLE HAS BEEN STUTTERING FROM ACCELERATION FOR AWHILE NOW. NOTICEABLE MORE WHEN GOING AROUND 60MPH WHEN SLOWING DOWN. IT HAS DONE FOR ABOUT YEAR OFF AND ON. HAVE TAKING TO DEALERSHIP FEW TIMES STATED NOTHING WRONG FIRST TIME. SECOND RESET SOMETHING WORKED FOR FEW DAYS I THOUGHT BUT STILL DOES OFF AND ON. FEELS LIKE IT DOESN'T GET ENOUGH FUEL. *TR