2019 SUBARU CROSSTREK Complaints

SMALL ROCK HIT WINDSHIELD AND THE WINDSHIELD HAD A LARGE ROCK CHIP DUE TO THIS. SEEMED ODD TO HAVE SUCH A LARGE ROCK CHIP WITH THE SMALL SIZE OF ROCK THAT HIT.

I WAS DRIVING MY 2019 CROSSTREK ON THE HIGHWAY ON THE WAY TO WORK WHEN I HEARD A LOUD CRACKING NOISE, WHICH I REALIZED CAME FROM A DEEP CHIP THAT APPEARED ON THE LOWER WINDSHIELD. I ASSUMED A VEHICLE AHEAD MUST HAVE KICKED UP A ROCK, AS THERE WERE NO OBVIOUS VEHICLES OR OTHER OBJECTS THAT COULD HAVE FALLEN ON IT ANYWHERE NEARBY. I HAVE SINCE HAD THE CHIP FILLED AND AM KEEPING AN EYE OUT TO MAKE SURE IT DOESN'T APPEAR TO SPREAD ANY FURTHER.

I WAS DRIVING DOWN A ROAD THAT IS A 45MPH ROAD, AND I DONT HEAR A ROCK HIT MY WINDSHIELD BUT I LOOK DOWN AND NOTICE I HAVE A SMALL CRACK STARTING AT THE VERY EDGE OF MY WINDSHIELD, WHICH THEN SPREAD ACROSS MY WINDSHIELD RATHER QUICKLY.

WINDSHIELD CRACKED FROM VERY TOP TO CENTER, NO PREVIOUS ROCK CHIPS OR OTHER DAMAGE.

WHILE DRIVING AT APPROXIMATELY 65MPH ON THE 55 FREEWAY SOUTH, MY WINDSHIELD 'POPPED' AND DEVELOPED A CHIP, WHICH LOOKS AS THOUGH IT WAS HIT BY A ROCK, BUT IT WAS NOT. THE WINDSHIELD HAS ALSO DEVELOPED MYRIAD IMPERFECTIONS, WHICH APPEAR AS WATER SPOTS, BUT ARE NOT REMOVABLE. AT CERTAIN POINTS IN THE DAY, DEPENDING ON LIGHT, IT GETS DIFFICULT TO SEE THROUGH THE WINDSHIELD, EVEN IMMEDIATELY AFTER CLEANING IT.

AT AROUND THE 2000 MILE MARK I NOTICED A DRASTIC REDUCTION IN FUEL ECONEMY. I ALSO STARTED NOTICING METAL PARTICLES IN THE ENGINE OIL. I ALSO NOTICED A SIGNIFICANT DROP IN ENGINE POWER AS WELL. THIS IS A SIGN OF DEBRIS GETTING IN THE ENGINE AND CAUSING METAL PARTICLES TO BECOME BROKEN OFF. MY MILEAGE WENT FROM 460-480 MPT TO 360-380 MPT. (MPT=MILES PER TANK) I HAVE BROUGHT THE VEHICLE INTO THE DEALERSHIP AND NOTHING WAS FOUND FROM THRM TESTING THE FUEL SYSTEM. I HAVE BEEN DOCUMENTING THIS THRU PHOTOGRAPS ON MY TRIPOMETER. I TOOK DEALERSHIPS ADVICE AND TRIED A DIFFERENT GAS STATION WITH THE SAME RESULTS. FUEL ECONEMY IS AVERAGING 22-33 MPG CITY/HIGHWAY. I DRIVE 20 OF 25 MILES EACH WAY TO WORK ON THE HIGHWAY. THE DISPLAY THAT READS GAS MILEAGE BASED ON HOW I DRIVE IN THE CAR SAYS I SHOULD BE GETTING BETWEEN 27-28 MPG BASED ON HOW I DRIVE.

2019 SUBARU CROSSTREK. CONSUMER WRITES IN REGARD SPEEDOMETER RED DIM LIGHT AN OLDER STYLE TRANSMISSION. *AS THE CONSUMER STATED THE LIGHTING ON THE INSTRUMENT PANEL WAS INSUFFICIENT AND COULD NOT BE MANUALLY ADJUSTED SEPARATE FROM THE HEADLIGHTS. THE CONSUMER STATED THE TRANSMISSION DOES SHIFT QUICK ENOUGH. *JS

TL* THE CONTACT OWNS A 2019 SUBARU CROSSTREK. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG OCCUPANT CLASSIFICATION SYSTEM DEACTIVATED WHEN THE SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT AN APPOINTMENT WAS SCHEDULED FOR OCTOBER 11, 2019 AT GRAYSON SUBARU (8729 KINGSTON PIKE, KNOXVILLE, TN 37923). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,000. *PM CONSUMER STATED DESIGN/ SAFETY DEFECT CREATES CONFUSION AND CONCERN FOR APPROPRIATE ACTIVATION STATUS OF PASSENGER AIRBAG AND SEATBELT LIGHTS.*JB

WHEN DRIVING, ESPECIALLY AT HIGHWAY SPEEDS, THE STEERING WILL UNEXPECTEDLY PUSH THE CAR ACROSS THE LANE, SOMETIMES HARSHLY, ESPECIALLY AROUND CURVES. THIS IS MORE THAN A SIMPLE NUDGE FOR LANE ASSIST, IT SCARES THE HECK OUT OF YOU AS YOU FIGHT THE STEERING WHEEL TO MAINTAIN CONTROL. AT LEAST ON OUR CAR IT'S ENOUGH TO CAUSE AN ACCIDENT! THE CAR HAS BEEN IN TO SUBARU THREE TIMES TO CORRECT THIS PROBLEM, WITHOUT SUCCESS. AFTER INFORMING SUBARU OF AMERICA AND OPENING A FORMAL COMPLAINT (CASE #148267253025) THEY DISMISS THIS AS THE EYE SIGHT/LANE ASSIST WORKING, AND SAY THE REMEDY IS TO TURN THIS SAFETY FEATURE OFF...WHICH TO US IS RIDICULOUS AND NOT WHY WE PURCHASED THIS CAR. AS WE HAVE INFORMED SUBARU THE CAR SITS IN OUR GARAGE AS WE ARE SIMPLY TOO AFRAID TO DRIVE IT. OUR INITIAL COMPLAINT WAS IN JULY, AFTER OUR FIRST ROAD TRIP,AND THE PROBLEM RECURS IRREGULARLY AND WITHOUT WARNING. THE CAR NOW HAS 5725 MILES ON THE ODOMETER.

DRIVING 70 MPH, CRUISE ON BUT NOT SET, LANE KEEP ASSIST WAS ON. DRIVING DOWN MIDDLE OF MY LANE ON THE HIGHWAY THE CAR ABRUPTLY TURNS TO THE RIGHT. I COULD NOT RECOVER FAST ENOUGH TO AVOID GOING INTO THE NEXT LANE. BECAUSE I WAS OVER THE LINE, THE LANE DEPARTURE GAVE ME AN ALERT. A FEW DAYS LATER IT HAPPENED FOR THE 2ND TIME. SAME SPEED, SAME ABRUPT FORCE TURNING THE CAR, THIS TIME TO THE LEFT. I MAY HAVE BEEN CLOSE THE THE RIGHT SIDE OF MY LANE BUT NONETHELESS, IT SUPPOSE TO NUDGE THE STEERING WHEEL BACK INTO MY LANE. NOT AN ABRUPT TURN. IT CERTAINLY GETS YOUR ATTENTION AND COULD CAUSE AN ACCIDENT.