2019 SUBARU CROSSTREK Complaints

FRONT WINDSHIELD NEAR DRIVERS SIDE BOTTOM PORTION DEFROSTER AREA (ALL THE WAY DOWN STARTING FROM BEHIND BLACK PLASTIC COVER) HAS DEVELOPED A 7 INCH CRACK ENDING FOR TIME BEING IN A FISH HOOK AT TOP OF CRACK. DEALER CLAIMS EXTREMELY SMALL PIN SIZE STRIKE POINT WAS CAUSE. ALSO ACKNOWLEDGED THAT SUBARU WINDSHIELDS WITH EYESIGHT CAMERA SYSTEM BEHIND GLASS ARE EXTREMELY THIN FOR EYESIGHT TO WORK PROPERLY. I WILL HAVE TO REPLACE GLASS AT MY EXPENSE. I'VE BEEN DRIVING FOR 50 YEARS AND HAVE NEVER SEEN A PIN SIZE IMPACT CAUSE THIS MUCH DAMAGE TO A WINDSHIELD. FAULTY MANUFACTURING PROCESS? ALSO CONTACTED SUBARU N. AMERICA AND THEY STATED THAT IF A STRIKE POINT WAS CAUSE THAT THEY WOULD NOT COVER REPLACEMENT.

WINDSHIELD CRACKS EXTREMELY EASY! WAS ON THE FREEWAY THIS MORNING AND SOMETHING SMALL (I DIDN'T EVEN SEE ANYTHING) HIT THE WINDSHIELD, WASN'T EVEN A LOUD THUD, AND THE WINDSHIELD INSTANTLY SPLIT 6" I HAVE HAD PRIOR BIG ROCKS HIT OTHER VEHICLES, WITH LOUD THUDS, AND JUST GET TINY CHIP MARKS THAT WEREN'T EVEN FILLABLE WHEN I HAD THEM EXAMINED BY A BODY SHOP! THIS SOUNDED AS LIGHT AS A A BUG HITTING IT. IT SHOULD NOT HAVE SPLIT THAT EASILY. THIS WINDSHIELD IS EITHER THIN, OR MADE FROM SOME CHEAP MATERIAL? FOR A SUV RATED AS A OFF ROAD VEHICLE, THAT IS VERY DANGEROUS, AND THEY NEED TO DO SOMETHING ABOUT IT.

WHILE DRIVING ON A WOODED TREE LINED STREET AT APPROX. 40MPH, THE RIGHT REAR PASSENGER WINDOW IMPLODED. THE GLASS SHATTERED AND FELL ONTO MY DAUGHTER WHO WAS IN HER CAR SEAT. GLASS PIECES DID CAUSE MINOR SCRATCH ON HER FOREARM. THERE WAS NO IMPACT TO THE WIDOW. MY DAUGHTER WAS JUST ROLLING IT UP AT THE TIME OF THE INCIDENT. WE TOOK VEHICLE TO DEALERSHIP AND WILL BE UNDER INVESTIGATION FOR THE NEXT 4-6 WEEKS. THE VEHICLE AT THE TIME OF INCIDENT, HAD APPROXIMATELY 200 MILES ON THE ODOMETER.

THERE WAS A VERY LOUD EXPLOSION AND THE GLASS SUNROOF EXPLODED WHILE I WAS DRIVING. THE EXPLOSION BLEW THE GLASS OUTWARD SO FOR A MOMENT I THOUGHT SOMEONE HAD RUN INTO ME. THE DEALER'S SERVICE DEPARTMENT SHOWED NO CONCERN AT ALL AND JUST GAVE ME A COUPLE OF BUSINESS CARDS FOR GLASS REPAIR COMPANIES. THER WAS NO EFFORT AT ALL TO TRYTO UNDERSTAND WHAT HAD HAPPENED

I PURCHASED A 2019 SUBARU CROSSTREK AT THE END OF APRIL. BY THE END OF MAY, I HAD MULTIPLE CHIPS IN THE WINDSHIELD WHICH THE DEALERSHIP BRUSHED OFF AS ROCK CHIPS. I HAVE NEVER BEEN HIT BY A ROCK IN THIS VEHICLE AND I HAD MULTIPLE CHIPS AND CRACKS. I HAD THE CHIPS FILLED IN AND A FEW WEEKS LATER A LONG CRACK APPEARED IN THE MIDDLE OF MY WINDSHIELD ON THE INSIDE ONLY. SUBARU IS REPLACING IT UNDER WARRANTY, BUT WITH THE RECENT LAWSUIT OVER THEIR DEFECTIVE WINDSHIELDS, I THOUGHT IT BEST TO REPORT THE INCIDENT.

I PURCHASED MY 2019 CROSSTREK IN NOVEMBER OF 2018. ON NUMEROUS OCCASIONS THE RADIO / TOUCHSCREEN RESETS ITSELF. HOWEVER BEFORE EACH SELF STARTED RESET A LOUD BUZZING OR STATIC NOISE COMES ACROSS THE SPEAKERS SCARING THE EVER LIVING DAYLIGHTS OUT OF ME (THE DRIVER). THIS IS A SAFETY CONCERN / HAZARD AS I WAS DRIVING ON THE INTERSTATE ON ONE OCCASION OF THIS. I HAVE HAD THE WHOLE SYSTEM REPLACED BY MY DEALERSHIP AT NO CHARGE 1 MONTH AFTER PURCHASE. YET THE RADIO STILL HAS THE SAME ISSUES. ALL RADIO STATIONS I HAVE PROGRAMMED IN ARE ERASED WITH EACH SELF RESTART OF THE RADIO / TOUCH SCREEN THAT GOD AWFUL NOISE STILL HAPPENS. SUBARU DEALERSHIP SAYS THERE ARE NO SOFTWARE OR HARDWARE UPDATES AT THIS TIME. SO WHAT THE HECK GIVES!! SERIOUSLY SOMEONE IS GOING TO CRAP THEIR PANTS AND HAVE A HEART ATTACK DRIVING THIS VEHICLE WHAT THE RADIO BLASTS STATIC AIR WAVES ACROSS OUR SPEAKERS!

I PURCHASED A NEW 2019 SUBARU CROSSTREK PLUG-IN HYBRID VEHICLE FROM OCEAN SUBARU OF FULLERTON CA ON JULY26, 2019. A CHARGING CABLE W/ CHARGING CIRCUIT INTERRUPTING DEVICE CAME STANDARD EQUIPMENT W/ MY VEHICLE. WHEN I USED THE CABLE TO CHARGE MY VEHICLE, I WAS GOING TO INSERT THE CHARGER PLUG (3 PRONG PLUG) INTO MY 110V OUTLET. BUT IN ORDER TO DO IT, I WOULD NEED TO TWIST THE CORD THAT EXTENDS FROM THE CCID INTO THE PLUG TO MAKE IT FIT. THE GROUND FOR THE OUTLETS IS ALWAYS POSITIONED ON THE BOTTOM OF THE PLUG. I REALIZED THAT TWISTING THE CORD TO MAKE IT FIT IS CONTRARY TO THE DIRECTIONS THAT ARE IN THE OWNERS MANUAL. THE WAY THE SUBARU CHARGING PLUG IS FITTED ONTO THE CORD, IT IS UPSIDE DOWN, THEREFORE, YOU HAVE TO TWIST THE CORD SO THE ROUND BOTTOM GROUND PLUG WILL FIT INTO THE SLOT. THE CCID HAS LIGHTS ON THE FRONT INDICATING POWER IS ON, CHARGING, OR AN ERROR ALERT. IF I SIMPLY TURNED THE UNIT BACKWARDS, THE PLUG WOULD FIT JUST FINE. BUT THAT IS NOT HOW IT IS DESCRIBED OR SHOWN IN THE OWNERS MANUAL. IT CLEARLY SHOWS THAT THE FRONT OF THE CCID SHOULD FACE FRONTWARDS SO YOU CAN SEE THE INDICATOR LIGHTS. SIMPLY PUT, THE DESIGN AND/OR MANUFACTURE OF THE PLUG NEEDS TO BE POSITIONED THE OPPOSITE WAY. IN THE OWNERS MANUAL, AND W/ THE CHARGING PLUG ITSELF, THERE ARE VERY EXPLICIT DIRECTIONS ON WHAT TO DO AND NOT DO W/ THE CHARGING PLUG. ALWAYS HAVE THE PLUG STRAIGHT, NO KINKS OR LOOPS, NO TWISTING THE CABLE TO PREVENT FIRES AND/OR EXPLOSION. BY NOT CORRECTING THIS ERROR IN THE PLUG POSITIONING, CONSTANT TWISTING OF THE CABLE COULD RESULT IN FRAYED OR WEAKENED WIRES WITHIN THE RUBBER CORD INSULATION, CAUSING AN UNINTENDED CONSEQUENCE, LIKE A FIRE OR EXPLOSION. SINCERELY,[XXX]PS. I CAN SEND PHOTOS OF THE CHARGING CABLE AND THE IMAGE OF THE CHARGING PROCEDURE FROM THE OWNERS MANUAL IF YOU NEED IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TT *AS *TR

WHILE DRIVING DOWN INTERSTATE HIGHWAY, LOTS OF WARNING LIGHTS SUDDENLY APPEARED ON DASHBOARD. CAR WOULD ONLY BRAKE, NOT ACCELERATE. AFTER SAFELY PULLING OFF TO SIDE OF ROAD, CAR ENGINE WOULD NOT START. I WAS INITIALLY TOLD THE ECM (COMPUER) FAILED, BUT NOW IT'S AN ENGINE PROBLEM. NEARLY 2 WEEKS LATER, CAR IS STILL IN THE SHOP.

CAR HESITATES AND STALLS OUT AT SLOW SPEEDS AND HAS STALLED WHILE PULLING OUT INTO A INTERSECTION. WE HAVE TAKEN IT TO THE DEALER AND AT FIRST WE'RE TOLD NOTHING WAS WRONG THEN THEY KEPT THE CAR FOR SEVEN DAYS AND FOUND AN ISSUE WITH A SENSOR ONCE REPLACED THE CAR WAS RUNNING OKAY FOR A WEEK THEN THE HESITATION AND SLUGGISHNESS IS BACK AND WE ARE AGAIN TOLD NO CODES ARE SHOWING THAT THE CAR IS FINE. I WAS DRIVING AND IT ALMOST STALLED IN AN INTERSECTION AGAIN AND WAS BOGGING OUT FOR A FULL MINUTE BEFORE REGAINING POWER. THE CAR IS BACK AT THE DEALER AGAIN!

A FEW DAYS AGO MY NEW SUBARU CROSSTREK DEVELOPED A SPONTANEOUS CRACK IN THE WINDSHIELD. THE CRACK STARTED AT THE DASHBOARD NEAR THE DEFROSTER AND EXTENDED UP ALMOST TO THE ROOF. I HAD IT REPAIRED BY SAFELIGHT WINDSHIELD SPECIALISTS WHO AGREED WITH ME THAT THERE WAS NO EVIDENCE OF A ROCK OR OTHER DAMAGE TO THE WINDSHIELD TO EXPLAIN THE CRACK. AFTER DOING SOME RESEARCH IT APPEARS THIS HAS BEEN A PROBLEM WITH OTHER SUBARU MODELS AND I THINK THEY SHOULD BE RECALL THESE CAR TO FIX THIS DANGEROUS PROBLEM. SEE BELOW. SUBARU OF AMERICA WAS HIT WITH A LAWSUIT LAST YEAR CLAIMING 2015-2016 SUBARU OUTBACK AND LEGACY MODEL'S WINDSHIELD WERE SPONTANEOUSLY BREAKING. LAW360 REPORTS THIS WEEK A FEDERAL JUDGE IN CALIFORNIA SAID THE DRIVERS HAVE STANDING AND ADEQUATELY PLED THAT SUBARU KNEW OF THE DEFECTS. U.S. DISTRICT JUDGE YVONNE GONZALEZ ROGERS SAID LUCIA LUONG, A CALIFORNIA WOMAN, WHO CLAIMS HER 2015 SUBARU OUTBACK DEVELOPED A CRACK THAT HAD 'SPONTANEOUSLY APPEARED' AT THE BASE OF THE WINDSHIELD, HAD SUFFICIENTLY ALLEGED CLAIMS ON BEHALF OF A PROPOSED CLASS OF CALIFORNIA DRIVERS UNDER A MIX OF STATE AND FEDERAL CONSUMER PROTECTION, UNFAIR COMPETITION AND WARRANTY LAWS. LUONG ISN'T THE ONLY OUTBACK OWNER THAT HAS HAD WINDSHIELD ISSUES WITH THE SUBARU OUTBACK. HER ATTORNEYS CITED THERE HAVE BEEN 'HUNDREDS OF THOUSANDS' OF COMPLAINTS TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) BY OTHER OUTBACK OWNERS REPORTING THEY ALSO HAVE HAD THEIR WINDSHIELDS SPONTANEOUSLY CRACK.