2017 SUBARU CROSSTREK Complaints

I WAS OPERATING MY 2017 SUBARU CROSSTREK ON UNION ST IN BRAINTREE MA. I STOPPED AT A RED LIGHT. THE LIGHT TURNED GREEN. I THEN DEPRESSED THE GAS PEDAL. I HEARD A BANG AND THE VEHICLE STARTED TO ROLL BACK. THE TRANSMISSION HAD CEASED TO OPERATE. I LUCKILY WAS ABLE TO NAVIGATE TO THE CURB BACKWARDS. THE TRANSMISSION DID GO INTO PARK BUT WOULD NOT OPERATE OTHERWISE. I HAD THE VEHICLE TOWED TO THE DEALERSHIP,CLAY SUBARU, NORWOOD MA. THEY LATER INFORMED ME THAT THE TRANSMISSION CONTROL MODULE HAD BLOWN. THAT ALONG WITH SOME OTHER ELECTRICAL WIRING NEEDED TO BE REPLACED. BUT THEY SAID THIS WOULD NOT BE COVERED BY THE EXTENDED WARRANTY BECAUSE IT WAS NOT COVERED. IF THIS HAD GONE FIVE MINUTES SOONER I WOULD HAVE BEEN ON THE CROWDED HIGHWAY GOING 55 TO 60 MPH I FIND OUT THAT SUBARU AND THE NHTSA KNOW ABOUT THE PROBLEMS WITH THE TRANSMISSION BUT ARE NOT WILLING TO DO ANYTHING UNTIL SOMEONE IS KILLED. I REALLY DON'T WANT MYSELF OR MY WIFE TO BE TEST CASES. I AM NOW INFORMED BY SUBARU THAT IT WILL COST ME OVER 2000 DOLLARS TO FIX THIS PROBLEM. SINCE IT IS ELECTRICAL IT COULD BE JUST BE THE TIP OF THE ICEBERG.

SINCE THE CAR WAS NEW (CURRENTLY 55,000 MILES ON IT) THE AIR BAG RED MALFUNCTION LIGHT HAS INTERMITTENTLY COME ON WHEN I HAVE A PASSENGER IN THE PASSENGER SEAT. ALSO, AT TIMES, THE DASHBOARD WILL REGISTER THAT THE AIRBAG IS OFF WHEN THERE IS A PASSENGER. I MENTIONED THIS TO DEALER EARLY ON, BUT WAS TOLD BECAUSE THE LIGHT WAS NOT ON WHEN I BROUGHT THE CAR IN, THERE WAS NOTHING THEY COULD DO. IT HAS CONTINUED, AND I NOTICED THAT SEEMS TO HAPPEN AFTER OR DURING HEAVY RAINS. MOST RECENTLY I TOOK A VIDEO OF THE LIGHT ON AND PANNED TO THE PASSENGER TO SHOW THERE WAS A PASSENGER IN THE SEAT. I TOOK IT TO THE DEALER THIS WEEK (OF COURSE THE LIGHT HAD GONE OFF) AND WAS TOLD THAT THERE DOES SEEM TO BE A PROBLEM WITH MOISTURE IN THE AIR THAT THEY ARE SEEING WITH OTHER CARS AS WELL. BUT, WAS AGAIN TOLD SINCE THERE WAS NO LIGHT, THEY COULD NOT CHECK TO SEE WHAT WAS WRONG. I CALLED AND SPOKE WITH CUSTOMER SERVICE AT SUBARU HEADQUARTERS, DAVID AT 856 356-1190. HE SPOKE WITH DEALER AND WAS GOING TO SUGGEST AN ENGINEER LOOK AT VEHICLE, BUT JUST GOT BACK TO ME AND SINCE THERE IS NO HISTORY OF FAILED ATTEMPTS TO FIX THIS, AND THE LIGHT IS NOT CURRENTLY ON, WAS TOLD THEY COULD DO NOTHING, AND THAT I SHOULD BRING THE CAR BACK IN WHEN THE LIGHT IS ON. I AM FURIOUS. I AM DRIVING AROUND WITH A PASSENGER WHO IS OCCASIONALLY NOT PROTECTED BY AN AIRBAG. THEY ADMIT THERE IS AN ISSUE AND EVEN HAVE A PROCEDURE ON WHAT TO DO TO RESET THE LIGHT. BUT, I WORK DURING THE DAY, AND WHEN I HAVE PASSENGERS IN THE CAR, IT IS IN THE EVENING OR ON THE WEEKEND. SO, EVEN IF A LIGHT COMES ON, THE DEALER IS NOT OPEN AT THOSE TIMES, AND BY THE TIME I GET THERE WHEN THEY ARE OPEN, THE LIGHT IS OFF. THERE WILL NEVER BE A HISTORY OF FAILED ATTEMPTS TO REPAIR AS THEY NEVER SEE THE LIGHT ON, DESPITE ME SHOWING THEM THE VIDEO I TOOK. MY PASSENGERS ARE IN DANGER, AND THIS IS UNACCEPTABLE.

I FOUND OUR 2017 CROSSTREK SUBARU WITH AUTOSTART CAPABILITY IN OUR CLOSED GARAGE, LOCKED, RUNNING, WITH NO KEY IN THE IGNITION AT 8 AM. THE TWO AUTOSTART FOBS WERE SHUT UP IN A DRAWER. THE CAR HAD LAST BEEN DRIVEN TO WORK AND BACK THE DAY BEFORE, RETURNING ABOUT 5 PM. OUR CO DETECTOR IN THE HOUSE DID NOT GO OFF AND NO ONE WAS HURT (LUCKILY). WE HAVE SINCE HAD THE AUTOSTART DISCONNECTED AND BELIEVE OUR VEHICLE SHOULD BE RECALLED FOR SAFETY. THIS IS SIMILAR TO REPORTS ABOUT 2010-2013 SUBARUS WITH AUTOSTART WHERE ALMOST 50,000 VEHICLES WERE RECALLED. SEE HTTPS://WWW.USATODAY.COM/STORY/DRIVEON/2013/03/07/SUBARU-RECALL/1971825/

STEREO SYSTEM FREEZES. TOUCH SCREEN INACCESSIBLE. GLITCHES CONSTANTLY. NOT ABLE TO ACCESS ANY APPS, NAVIGATION, STARLINK, ETC.

CAN'T REMOVE IGNITION KEY. AFTER PARKING, I PLACE THE CAR IN PARK, AND TRY TO REMOVE THE KEY. IT GETS STUCK AND WON'T COME OUT. THERE IS A TECHNICAL BULLETING ABOUT "SHIFT SELECTER MECHANISM" BUT CAR OWNERS HAVE TO PAY GET THIS FIXED. IT SHOULD BE A RECALL.

REOCCURRING PROBLEM OF SELECT LEVER (SHIFTER) MECHANISM NOT BEING ABLE TO REMOVE THE KEY FROM THE IGNITION SWITCH WHEN THE VEHICLE IS IN PARK. CURRENTLY UNABLE TO CONFIDENTLY USE VEHICLE BECAUSE THE KEY IS REPEATEDLY STUCK AND IT REQUIRES SEVERAL BACK AND FORTH, IGNITION ON AND OFF, ACTIONS BEFORE CAR TURNS OFF AND KEY CAN BE REMOVED.

TL* THE CONTACT OWNS A 2017 SUBARU CROSSTREK. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THE BLIND SPOT DETECTOR WARNING LIGHT WAS ILLUMINATED. THE SIDE VIEW MIRRORS BLIND SPOT FUNCTION WAS INOPERABLE. ADDITIONALLY, THE BLIND SPOT BUTTON WAS DEPRESSED HOWEVER, FAILED TO RESPOND. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 26,322.

THE IGNITION SWITCH AT TIMES DOES NOT FULLY RETURN TO THE REMOVE POSITION AND THE IGNITION KEY CANNOT BE REMOVED. INVESTIGATION ON SOCIAL MEDIA INDICATES A PROBLEM WITH MANY SUBARU MODELS WHERE THIS "CAPTURE" OF THE IGNITION KEY OCCURS. A DRIVER FORCED TO LEAVE THE VEHICLE WITH THE KEY INSIDE REPRESENTS A SAFETY HAZARD AS A CHILD COULD USE THE CAPTURED KEY TO START THE VEHICLE AND SHIFT INTO A GEAR TO MOVE THE VEHICLE. THIS PROBLEM SEEMS TO BE CAUSED BY A DEFECTIVE "P"ARK RANGE SWITCH.

RE: BATTERY NOT FULLY CHARGING IT WAS BROUGHT TO OUR ATTENTION THAT OUR BATTERY IS NOT FULLY CHARGING AGAIN (CERTIFIED AUTO MECHANIC). WE HAVE A 3+ YEAR OLD, NEWISH SUBARU CROSSTREK WITH CONSISTENT BATTERY DRAINING PROBLEMS. THE FIRST BATTERY DRAINED ON US IN DEC 2019, THUS THE 2ND BATTERY WAS INSTALLED BY SUBARU ON 12/12/2019. I BELIEVED THIS IS AN ALTERNATOR PROBLEM THAT IS CREATING PROBLEMS ON MY BATTERY AND TUCSON SUBARU STATED THAT I HAVE TO PAY (POSSIBLY) FOR ALTERNATOR IF THIS IS THE ISSUE. WELL, THEY SHOULD HAVE CHECKED THE ALTERNATOR BEFORE AND I UNDERSTAND THAT THIS BATTERY DRAINING IS A COMMON PROBLEM FOR SUBARU CROSSTREK. I HAVE OWNED NEW MAZDA AND TOYOTAS BEFORE, I NEVER HAD THIS KIND OF PROBLEM, PARTICULARLY ON NEW CAR AND BATTERY. HAVING THIS REPEATED PROBLEM IS NOT JUST A BATTERY ISSUE, IT IS AN ENGINE OR ALTERNATOR ISSUE AND SUBARU CROSSTREK THUS FAR HAS FAILED ON ME. I JUST NEED SUBARU TO FIX THIS CHRONIC PROBLEM AND DOING MY RESEARCH, OTHER SUBARU CROSSTREK OWNERS HAVE OR HAD THE SAME ISSUE WITH BATTERIES DRAINING TOO FAST INCLUDING ALTERNATOR PROBLEM. AND SUBARU SHOULD FIX THIS PROBLEM FOR FREE TO THEIR CUSTOMERS. I LOVE JAPANESE CARS AND I BELIEVE IN SUBARU AND I'M HOPING THAT THEY STILL HAVE THAT INTEGRITY, BUT THEY HAVE TO ACT ON THIS ACTION AND SHOW THEIR LOYALTY TO THEIR CUSTOMERS AND CORRECT THIS PROBLEM WITHOUT CHARGING US CREATED BY THEIR OWN TECHNICAL OR MECHANICAL PROBLEMS IN THE FIRST PLACE. THANK YOU.

THE KEY GOT STUCK IN THE STEERING COLUMN. I COULD NOT REMOVE IT UNTIL I VIEWED A YOUTUBE VIDEO THAT EXPLAINED HOW TO START THE CAR AND MOVE THE SHIFTER FORWARD AND THEN REVERSE AGAIN. OTHERS HAVE HAD VERY SIMILAR PROBLEMS WITH THEIR SUBARU VEHICLES. THE VEHICLE WAS STATIONARY AT THE TIME.