2024 SUBARU CROSSTREK Complaints

The contact owned a 2024 Subaru Crosstrek. The contact stated that while driving at 15 MPH on the slow lane in the snow, he lost control. The brake pedal was depressed but failed to respond. The contact veered to the side of the road, off a slope, and then fell and crashed into a tree. There were no warning lights illuminated. There were no reported injuries or fire. The air bags deployed. A police report was filed. The vehicle was towed to an unknown location. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the event data recorder was retrieved. The manufacturer was unable to determine the failure. The vehicle was deemed a total loss by the insurance company. The failure mileage was approximately 1,000.

1. The headlights in this vehicle have shadows and this is exceedingly disconcerting and actually dangerous. Subaru insists the headlights are fine and yet other owners of this same model complain of the same issue which I discovered in doing internet research. AND 2. Due to the use of soy based materials in the engine of this 2024 Subaru Crosstrek, it has literally been assailed by rodents. This has caused extensive and very costly damage. It has become a job in essence trying to find solutions to this problem in order to try to prevent it happening again. In all the 28 years at my location and two previous vehicles, this Subaru Crosstrek has had INCOMPARABLE rodent attacks to the engine materials. Apparently, this vehicle had rodents getting into the engine right away once it came to my location and it had to be taken in twice, having been out here around a little over one month. It was unknown to me rodents were getting into the engine until the first incident of something not working. The second time it had to be towed in as it would have been dangerous to try to drive it due to the damage. Additionally, the loaner, another 2024 Subaru Crosstrek, was out here less than a week and suffered damage from rodents. This despite the fact that multiple rodent repellents, baits, bait traps, poisons, live traps, snap traps, etc., were used by myself personally and a professional pest control agency having been hired in addition. Using such attractants in vehicle manufacture is unethical, unprofessional, irresponsible, dangerous, constituting a hardship in several ways for customers and unconscionable. Naturally Subaru does not want to take accountability, despite it undeniably being their fault for choosing to use these materials while being fully aware they are rodent attractants. It also affects insurance rates adversely. Often you would not realize what damage and how much damage has been done to these vehicles until it might cause a breakdown on the road or worse.

My steering feels loose to the point it is pulling to the right when you drive excess 35mph. It is to the point where it doesn’t feel very safe because if sometimes if you hit a pothole, it will want to turn the wheel to the right and pull you in that direction. I had the issue repaired once at the Subaru dealer where they did an alignment and tire rotation and the issue returned after about 1000 miles. There is no warning lights but the vehicle steering is not correct in any means.

THREE of four original equipment tires failed, the first one at 10K miles. Two failures were located at the sidewall/tread corner. The third tire failure was located in the tread area. The third tire is available for inspection. The vehicle electronic system informed us of the tire problem, when tires failed, so vehicle could be moved to safe area. The vehicle was inspected by Subaru of Little Rock, AR on July 23, 2024. Tire size: 225/60R17 The first failure was 1/25/24 with 10K miles The second failure (of a different tire) was on 7/16/2024 with 19K miles. The third failure (of a different tire) was on 8/8/2024 with 20K miles. See case number with Subaru of America # 240808-2001440

The windshield cracked during driving. Two linear cracks developed from the bottom of the windshield, one is extending across the whole bottom side of the windshield, the other is extending in the vertical direction. Picture of the cracks can be located in the attachment labeled in blue lines.

In speeds above 50 mph, the drivers side mirror shakes and vibrates. This causes the picture to be extremely blurry, and makes it hard to discern other cars. I believe it to be a very real visibility issue for highway driving.

The contact owns a 2024 Subaru Crosstrek. The contact stated while driving with the cruise control activated and attempting to overtake another vehicle, the contact depressed the accelerator pedal; however, after overtaking the other vehicle, the vehicle independently started braking and slowed down to the preset cruising speed. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The contact was advised to contact the NHTSA Hotline and report the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 8,000.

The low tire pressure light came on and noted the left front tire had 27 pounds of pressure. Inspection revealed tire cord damage only on the inside edge of both front tires. This is clearly a suspension defect as the car only has 29000 miles. The rear tires have been checked to have 6.5/32 and the front are less than that. Tire wear appears to be even across the face of the tire but the inner edge is extremely dangerous and likely would blow if we did not notice this. We called Subaru of America and they said it’s a tire problem and to consult the manufacturer. This is not a tire problem as the rear are not showing the cords. We discussed this with the dealer but they can’t do anything for the premature wear. We are told we must replace all 4 tires as two new ones would be larger than the rear with 60 pct wear. Tire info is Falken ZIEXZE001AA/S. Dot 1R800 FM2R1623yread wear 360, traction a, temp a. Size 225 25r18max load 850kg, tread wear 380

Driver's Outside mirror shaking at highway speeds. Massive blur, headlights "dance" around, quite distracting and disorienting when checking for safe lane changes. Took brand new (less than 400 mile) 2024 Crosstrek Limited into local dealer to report buzzy left mirror. They took a look at it. Received this report: (Tech) said the mirror glass itself does shake but that is going to be normal because of how the mirror glass sits in the housing...according to our tech the vehicle is operating as designed I'm sorry, there's no way that a mirror should be shaking like that. The inside rearview mirror is pristine. The passenger side doesn't shake. It's the driver's mirror and now two Subaru employees have confirmed some shake, but won't do anything about it. This is a safety issue. It's starting to get traction on Reddit. [XXX] To avoid headaches, I have to tilt the mirror down to keep dancing lights from affecting my vision. This is a safety issue that needs to be addressed. I was hoping that it would happen at a local dealer lever, but apparently, it might take submitting to the NHTSA. It's a great car, just has this particular issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving with cruise control enabled right around 40mph. All of the sudden, while I was moving, my speedometer dropped to 0 and all of my dashboard lights turned on. I pulled over to the side of the road and tried to put the car in park to figure out what was going on. I was not able to shift the car into park, only remain in D or shift to N. I forced the car shutoff while in D with the press-button ignition, then turned the car back on. I was then able to shift the car into P. However, all of my dashboard lights were still on. I will attach an image to this description as I was able to take a photo of all the dashboard lights. After putting the car in park, I then shifted it back into D. However, my steering wheel was very stiff. Eventually, it loosened up back to normal. I then turned around and headed home for about a 2.5 hour drive. For the first 1.5 hours of the drive, most of the dashboard lights remained on and I could not initiate cruise control at all. After stopping for gas and turning the car back on, I was then able to drive as normal (putting the car in cruise control) and most of the dashboard lights also turned off. This was a Sunday evening. I then brought my car to the Subaru dealer in which I bought the Crosstrek from the very next morning. I told them exactly what happened. They said this was highly unusual and this wasn't something they've dealt with before, especially on a brand new car (I purchased this vehicle with 0 miles just 6 months prior). After sitting in the shop for 30+ days, the dealer eventually replaced the VDC Module and gave the car back to me. I did submit this issue to Subaru of America, but they denied this to be a Lemon case. They would not tell me why, even though a car sitting in a shop for 30+ days achieves Lemon status in the State of Utah. Since the dealer replaced the VDC Module and returning the car to me, I have not yet had another issue, but am nervous this could occur again.