2014 SUBARU FORESTER Complaints

I FOUND HALF OF THE COIL IN MY GARAGE. THIS WAS TO THE DRIVER SIDE REAR SHOCK. I AM NOT SURE ABOUT THE CONDITION OF THE OTHER 3 SHOCKS. LOOKS LIKE THE COIL JUST RUSTED OUT.

DRIVERS SIDE WINDOW WILL NOT STAY UP/CLOSED WHEN USING AUTO UP SWITCH. MUST CLOSE WINDOW USING MULTIPLE START STOP ENGAGEMENTS OF WINDOW CONTROL. DEALER TRIED MULTIPLE TO REPAIR MULTIPLE TIMES WHEN UNDER WARRANTY. NOW, NOT UNDER WARRANTY. DEALER BLAMED DIRT OR TEMPERATURE BUT NEVER CONVINCED OF EXACT CAUSE AND NEVER OFFERED TO REPLACE SWITCH.

MY 2014 SUBARU FORESTER SEEMED LOW IN THE REAR. I TOOK IT TO MY MECHANIC AND THE SPRING ON THE REAR STRUT IS BROKEN. I LOOKED UP SUBARU ISSUES WITH STRUTS AND THERE ARE HUNDREDS OF COMPLAINTS. ALSO RESEARCH AND FOUND THAT ITS NOT SAFE TO DRIVE LIKE THIS AS IT TAKES LONGER TO BRAKE. WHY HASNT NHTSA BEEN A CONSUMER ADVOCATE FOR THIS? THIS LETTER SERVES AS NOTIFICATION THAT I HAVE INFORMED NHTSA OF THIS DANGEROUS PART ISSUE AS IT HAS BEEN DETERMINED THAT METAL WEAKNESS/FAILURE IS THE CAUSE OF THIS MALFUNCTION.

VEHICLE STALLED WHILE DRIVING, BOTH THE SPRINGS AROUND THE BACK SHOCK ABSORBERS ARE BROKEN. THIS VEHICLE WE DRIVE VERY LIGHTLY, MOSTLY FOR 6 MILES (TO AND FRO) WORK AND DON'T CARRY ANY LUGGAGE OR MORE THAN ALLOWED PASSENGERS. VERY STRANGE TO SEE THIS HAPPENING. WILL NEVER BUY OR RECOMMEND SUBARU TO ANYONE, I HAVE OWNED TOYOTA AND NEVER THIS TYPE OF SERIOUS FAILURE OCCURRED.

AS I WAS TURNING RIGHT, TO PULL INTO MY DRIVEWAY, I HEARD A LOUD NOICE LIKE HEAVY CLANGING SOUND AND FELT MY CAR DROP. I STOPPED AND WHEN I GOT OUT OF THE CAR, I FOUND A CIRCULAR SHAPED PIECE OF METAL IN MY DRIVEWAY. WHEN I LOOKED AT THE CAR, THE DRIVER'S REAR SIDE OF THE VEHICLE LOOKED LIKE IT WAS NEARLY TOUCHING THE TIRE ON THAT SIDE. I PICKED UP THE METAL AND TOOK PHOTOS. THE PART WAS RUSTED ON THE INSIDE. THE VEHICLE ONLY HAS 39000 MILES AND WAS JUST INSPECTED THREE MONTHS AGO (9/2019). I MADE A SERVICE APPOINTMENT AND HAD THE CAR TOWED TO THE SERVICE CENTER BECAUSE I HAD SAFETY CONCERNS ABOUT DRIVING A VEHICLE WITH A SUSPENSION PROBLEM. IT CONCERNS ME THAT THIS COULD HAVE HAPPENED ON A HIGHWAY GOING 55-65MPH AND COULD'VE CAUSED A TERRIBLE ACCIDENT. THE SERVICE CENTER CONFIRMED THAT IT WAS THE SUSPENSION (SPRING COIL AND STRUT NEEDED TO BE REPLACED). REPAIRS COST APPROX $1400.

TAILGATE LIFT SUPPORT FAILURES- ON NOV 3, 2019, MY 2014 FORESTER WAS PARKED IN MY DRIVEWAY. I OPENED THE TAILGATE AND ALLOWED MY DOG TO JUMP INTO THE BACK OF THE CAR. WHEN I CLOSED THE TAILGATE THERE WAS A LOUD METAL-ON-METAL CRUNCHING NOISE. I CAREFULLY OPENED THE TAILGATE AND THEN NOTICED THAT THE DRIVER'S SIDE TAILGATE LIFT SUPPORT WAS HANGING DOWN BECAUSE IT HAD SNAPPED OFF FROM WHERE IT CONNECTED TO THE TAILGATE. THE CRUNCHING METAL SOUND WAS CAUSED BY THE TAILGATE BEING CLOSED ON TOP OF THE BROKEN LIFT SUPPORT. THE TAILGATE DOOR WOULD NOT REMAIN OPEN ON ITS OWN WHICH MADE IT NEARLY IMPOSSIBLE TO LOAD OR UNLOAD THE REAR OF THE VEHICLE WITHOUT ANOTHER PERSON TO ASSIST. MY HUSBAND WAS ABLE TO LOCATE A NEW LIFT SUPPORT ONLINE AND HE REPLACED THE PART HIMSELF. ON DEC 28, 2019, MY CAR WAS PARKED IN A PARKING LOT AND WE HAD JUST PLACED SOME PACKAGES IN THE REAR OF THE CAR. WHEN MY HUSBAND CLOSED THE TAILGATE WE HEARD THE SAME AWFUL NOISE. THIS TIME IT WAS THE PASSENGER SIDE LIFT SUPPORT WHICH HAD FAILED. BUT IN THIS INSTANCE, AS THE TAILGATE CLOSED ON TOP OF THE BROKEN LIFT SUPPORT, IT BROKE THE TAILLIGHT.

A PIECE OF THE REAR SUSPENSION COIL SPRING FELL OUT ONTO THE ROAD WHEN I WAS DRIVING, AND CAME TO A HALT BEHIND ME ON THE STREET. IT IS SIMILAR TO A PIECE I FOUND IN MY DRIVEWAY A YEAR AGO (WHICH I DID NOT RECOGNIZE OR KNOW WHERE IT CAME FROM. THE CAR'S HANDLING HAS BEEN 'DIFFERENT' BUT CAN'T TELL IF IT WILL BECOME UNSAFE.

TL* THE CONTACT OWNS A 2014 SUBARU FORESTER. WHILE DRIVING INTO THE GARAGE, THE CONTACT NOTICED METAL ON THE GROUND. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CONFIRMED THAT THE REAR PASSENGER SIDE SPRING FRACTURED. THE CONTACT CALLED CAPITALAND MOTORS (37 SARATOGA RD, SCHENECTADY, NY 12302, (518) 631-5792) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 29,000.

REAR COIL SPRINGS BROKEN RIGHT AND LEFT 01/07/2019 - 27811 MILES ON CAR, REPLACED BY DEALER DURING STATE INSPECTION I DID NOT KNOW THEY WERE BROKEN UNTIL TOLD BY SERVICE ADVISOR

DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 70 MPH AND THE DRIVERS SIDE REAR COIL SPRING COLLAPSED. WE HEARD A LOUD METAL BANG AND WHEN WE GOT HOME I NOTICED THE COIL SPRING WAS BROKEN.