2013 SUBARU FORESTER Complaints

The contact owned a 2013 Subaru Forester. The contact stated while driving at 58 mph, another vehicle behind the contact rear-ended their vehicle which caused the vehicle to spun out of control and hit a concrete barrier between highways twice causing damages to the front and rear of the vehicle. The side air bags did deploy but the front driver side air bag did not deploy. The contact stated at the time of impact the contact was thrown backward in their seat which their seat belt did not hold the contact in place which caused the contact to move around in the vehicle in the midst of the crash. The contact sustain injuries such as a fractured right thumb, neck strain, lumps on the top and side of the head, bruises along their body where medical treatment was needed at a hospital via ambulance. A police report was filed. The vehicle was towed to a tow yard where it was later deemed as a total loss. The manufacturer was not made aware of the failure. The failure mileage was approximate 60,698.

I UNDERSTAND THAT THERE WAS A RECALL FOR THIS VEHICLE THAT CLAIMS TO BE REPAIRED- THE IGNITION TURNING OFF WHILE DRIVING. THIS HAPPENED A FEW MINUTES AGO WHILE DRIVING 65+ ON THE FREEWAY AND WE WERE ALMOST HIT BY AN 18 WHEELER BECAUSE OF IT. ZERO POWER WHATSOEVER. I WAS ABLE TO PUT IT IN NEUTRAL AND TURN THE KEY A FEW TIMES AND RESTART IT. AFTERWARDS, THE CHECK ENGINE, STABILITY CONTROL, TIRE PRESSURE, SEATBELT LIGHTS ARE ALL ON, CRUISE CONTROL IS FLASHING (I DON'T USE CRUISE). I DON'T KNOW HOW THE INCLUDED PICTURE HELPS. I FEEL LIKE THIS ISSUE WAS EITHER ABSOLUTELY NOT ADDRESSED, OR IF IT WAS, THE REPAIR HAS DEFINITELY FAILED. EITHER WAY, I NEED TO KNOW WHAT I SHOULD DO BECAUSE THIS IS MY ONLY VEHICLE, MY KIDS HAVE TO RIDE IN IT AND I CAN'T TRUST IT NOT TO KILL EVERYONE NOW.

ON 4/3/21 AT APPROXIMATELY 1:30 PM, THE 2013 SUBARU FORRESTER WAS SLOWLY BACKED OUT OF THE GARAGE, GEAR WAS IN REVERSE, FOOT ON ACCELERATOR WITH SPEED OF <1 MPH; JUST ENOUGH MOMENTUM TO GET CAR OUT OF GARAGE, DOWN DRIVEWAY AND ONTO THE STREET. WHILE STILL IN REVERSE, THE CAR WAS POSITIONED ONTO THE STREET TO DRIVE FORWARD IN AN EASTWARD DIRECTION. BEFORE THE GEARSHIFT COULD BE MOVED FROM REVERSE TO DRIVE (FOOT WAS NOT ON ACCELERATOR AT THE TIME), THE CAR UNEXPECTEDLY SURGED BACKWARDS ACROSS THE STREET WENT UP AN EMBANKMENT CUTTING INTO NEIGHBOR'S YARD AND HIT A PARKED CAR IN THE NEIGHBOR'S DRIVEWAY AND STOPPED. THE FLOORMAT ON DRIVER'S SIDE LAY FLUSH/FLAT AGAINST THE FLOOR, THERE WAS NO OBSTRUCTION BY THE FLOORMAT OR ANY OBJECT TO THE GAS OR BRAKE PEDAL. DRIVER HAD SEATBELT ON AND SUSTAINED MINOR INJURIES (BUMP ON HEAD AND ELBOW, ABRASION FROM SEATBELT, AND BACK PAIN) DUE TO HITTING PARKED CAR. SUBARU HAD TO BE TOWED ON A FLATBED TRUCK. IT LOOKED LIKE THE AXEL WAS BROKEN, RIGHT FRONT TIRE AND LEFT REAR TIRE WERE MISALIGNED, AND DAMAGE TO REAR BUMPER. SEE PHOTOS

EXCESSIVE OIL LEAKING FROM VALVE COVER SEALS AND CAM SHAFT SEALS. VEHICLE ONLY HAS 120K MILES. VEHICLE LEAKS APPROXIMATELY 2 QUART OF OIL EVERY 1000MILES. DEALER COST TO REPAIR IS OVER $2500. REPAIR CAN'T BE COMPLETED WITHOUT COMPLETELY REMOVING ENGINE FROM VEHICLE, AND EXTENSIVE TARE DOWN OF MOTOR. UNACCEPTABLE MECHANICAL FAILURE FOR A REGULARLY DEALER MAINTAINED VEHICLE OF THIS AGE,

THIS IS A FOLLOW UP TO COMPLAINT NUMBER 11387558. I TOOK MY CAR TO THE DEALERSHIP FOR THE REPLACEMENT OF THE TORQUE CONVERTER..THE CAR WAS GETTING WORSE WITH SHAKING, SHUDDERING AND STALLING. THEY REPLACED THE TORQUE CONVERTER AND CHARGED ME $1,029.25. THE SERVICE ADVISOR TOLD ME SUBARU HAS HAD TROUBLE WITH THEIR 2010-2013 MODELS ESPECIALLY THE OUTBACKS. HE SAID THIS IS A FIRST WITH THE FORESTER I HAVE AND HE HAS BEEN THERE FOR 9 YEARS. HE ADVISED ME TO CONTACT SUBARU AND SEE IF THEY WOULD HELP ME OUT. I CALLED AND THEY WOULD NOT REIMBURSE ME FOR THE TOTAL COST OF THE REPLACEMENT. THEY ONLY OFFERED A PARTIAL "GOODWILL REIMBURSEMENT" OF 350.00 SINCE THE CAR WAS OUT OF WARRANTY. IT IS OBVIOUS THAT THIS PART IS DEFECTIVE SINCE I ONLY HAVE 56,000 MILES ON THE CAR. THEY NEED TO RECALL THEIR CARS THAT HAVE THIS DEFECTIVE TORQUE CONVERTER IN THEM. THEY ARE LIABLE WARRANTY OR NO WARRANTY. I WAS VERY FORTUNATE THAT I DID NOT GET INTO AN ACCIDENT.

THE CAR ENGINE WANTS TO STALL OUT WHEN CHANGING FROM REVERSE TO DRIVE WHILE PULLING ONTO THE STREET. IT USUALLY DOES THIS WITHIN THE FIRST 10 MINUTES OF DRIVING. IT ALSO WANTS TO STALL OUT WHEN I COME TO A COMPLETE STOP-IT WILL SHUDDER AND SHAKE AND CATCH ITSELF AT TIMES BUT IT USUALLY STALLS OUT. IT WILL STALL OUT IN TRAFFIC WHEN I AM STOPPING AT A LIGHT. I HAVE TO RESTART THE CAR AND CONTINUE. I TOOK THE CAR TO THE DEALERSHIP AND THEY STATED THE TORQUE CONVERTER NEEDS REPLACED FOR 1200.00.

MY FORESTER WILL NOT RELEASE THE KEYS FROM THE IGNITION, EVEN WHEN I AM VERY CAREFUL TO PUT IT IN PARK. I UNDERSTAND THAT THIS IS A WELL KNOWN PROBLEM, AS THEY HAVE A TSB 16-112-18R ABOUT IT. WHEN I CONTACTED SUBARU OF AMERICA, THEY REFUSED TO COVER THE COST OF THE REPAIR DUE TO THE FACT THAT THE CAR IS A 2013 MODEL, EVEN THOUGH IT ONLY HAS 36,000 MILES ON IT. THEY INSTEAD PROVIDED A COUPON FOR $250 TOWARD THE REPAIR. I CLEARLY CANNOT GO ANYWHERE WITH THE CAR IN THIS CONDITION, AS IT REQUIRES LEAVING THE CAR UNLOCKED WITH THE KEYS IN THE IGNITION. THIS HAPPENED WHEN I PULLED INTO MY GARAGE LAST EVENING. I FEEL VERY FORTUNATE THAT I WAS NOT IN A LOCATION WHERE I HAD TO LEAVE THE CAR.

EXCESSIVE OIL COMSUMTION - STARTED BEFORE 100,000 AROUND 2016- HAS GOTTEN WORSE - BURN A QUART AND A HALF IN 1100 MILES.... HAD OIL CONSUMPTION TEST BEFORE WARRENTY RAN OUT AND WAS TOLD ITS FINE. EXCELLENT MAINTAINANCE ON CAR - OIL CONSUMPTION RUINED CATALYTIC CONVERTOR BY 150,000 - HAD TO REPLACE/ KEEP CALLING SUBARU 800 NUMBER TOLD THAT THIS IS NORMAL FOR WEAR AND TEAR ON CAR

OIL CONSUMPTION REGULAR OIL CHANGES EVERY 5,000 MILES BOUGHT CAR WITH JUST OVER 22,000 MILES AFTER ONLY 30,000 MILES HEARD KNOCKING NOISE CHECKED DIP STICK NO OIL KNOW WARNING SIGNS WHAT SO EVER I.E. ENGINE RUNNING HOT ,NO OIL LIGHT NOTHING.EVER SINCE TAKES A QUART OF OIL EVERY 1,000 MILES. *TR

2013 SUBARU FORESTER. CONSUMER WRITES IN REGARDS TO OIL CONSUMPTION ISSUE. *LD THE CONSUMER STATED THE VEHICLE NEEDED OIL ADDED IN BETWEEN OIL CHANGES. THE MANUFACTURER WAS NOTIFIED AND OFFERED 1500 TOWARDS A NEW CAR OR REPAIR. THE CONSUMER WAS DISSATISFIED. *JS