2016 SUBARU FORESTER Complaints

2016 SUBARU FORESTER XT WITH 57000 MILES. THE CEL CAME ON DURING A 5 MINUTE DRIVE AND STARTED TO STALL. AFTER STOPPING AND STARTING THE CAR, THE ENGINE CONTINUOUSLY SPUTTERED. CEL CAME ON, STABILITY CONTROL DISABLED, TRACTION CONTROL DISABLED, CRUISE CONTROL DISABLED. TO KEEP THE CAR FROM DYING, DRIVER HAD TO REV ENGINE. DRIVER TOOK IT TO THE DEALERSHIP BECAUSE THE CAR WAS UNSAFE TO DRIVE (STALLED IN THE MIDDLE OF INTERSECTIONS). CEL WAS RESET AFTER DEALERSHIP CHANGED THE O2 SENSOR. CAR RAN FINE FOR 50 MILES. CEL CAME ON, STABILITY CONTROL, TRACTION CONTROL AND CRUISE CONTROL WERE ALL DISABLED. CAR WOULD SKID ON WET SURFACES. CAR WOULD STALL. CAR WOULD LAG ON THE THROTTLE RESPONSE AND THEN ACCELERATE AT A VERY HIGH-RATE, RESULTING IN NEAR MISS ACCIDENTS. RETURNED TO THE DEALERSHIP. BRAKE-LIGHT SENSOR WAS REPLACED FIRST AND CEL RESET. ISSUE APPEARED IMMEDIATELY AFTERWORDS AND ALL FUEL INJECTORS HAD TO REPLACED. DROVE CAR FROM DEALERSHIP AND 1 DAY LATER, SAME PROBLEM APPEARED. DEALERSHIP REPLACED EGR VALVE. DID NOT RESOLVE THE PROBLEM. AS OF AUGUST 20, 2018, THE CAR IS UNDRIVEABLE AND WITH THE DEALERSHIP UNDERGOING DIAGNOSTICS. ALL INCIDENTS OCCURRED WHILE THE VEHICLE WAS IN MOTION DRIVING ON BOTH A HIGHWAY, CITY STREET, AND MAKING TURNS. THE FAULT HAS NOT BEEN SUCCESSFULLY IDENTIFIED BUT ALL ATTEMPTS AT RESOLUTION HAVE BEEN ON THE FUEL, THROTTLE, AND EXHAUST SYSTEMS.

I COPIED THIS MESSAGE FROM ANOTHER COMPLAINT WHICH EXPLAINS EXACTLY WHAT I AM TRYING TO COMPLAINT. SUBARU IS KNOWINGLY BUILDING ITS CARS WITH FAULTY PASSENGER SIDE AIR BAG SENSORS WHICH WILL RANDOMLY TURN OFF THE AIR BAG WHILE THE PASSENGER SEAT IS OCCUPIED UNDER NORMAL LIFE DRIVING CONDITIONS. IT IS IN THE 2016 AND 2017 OWNERS MANUAL THAT IF THERE IS A CELL PHONE OR ELECTRICAL DEVICE IN THE FRONT AREA OF THE CAR THEN THE AIR BAG SENSORS COULD MALFUNCTION. IT ALSO STATES THAT IF YOUR PASSENGER IS WEARING A JACKET OR SWEATER THIS COULD CAUSE THE SENSORS TO TURN THE LIFE SAVING AIR BAG OFF. MY 17 TEENAGER HAD NO ELECTRONICS BUT A SWEATER ON AND IT SHUT OFF AIR BAG WHILE TRAVELING ON HIGHWAY. HOW IS THIS LEGAL TO KNOWINGLY SELL A CAR WITH FAULTY SAFETY EQUIPMENT. THIS LINK TO SUBARU'S WEBSITE EXPLAINS HOW THEIR AIRBAG SENSOR WORKS HTTP://WWW.STANLEYSUBARU.COM/BLOG/2012/AUGUST/6/HOW-DOES-THE-OCCUPANT-DETECTION-SYSTEM-ODS-WORK-IN-MY-SUBARU.HTM

WATER IS ENTERING THE INTERIOR OF THE CAR FROM UNDERNEATH THE DASHBOARD NEAR THE GLOVE COMPARTMENT. THE CARPET IS STARTING TO SMELL OF MILDEW. I AM AFRAID OF THE REACTION WITH THE ELECTRICAL COMPONENTS AND WATER. I NOTIFIED MY DEALERSHIP AND AWAITING A RESPONSE. MEANWHILE, I TAKING MY CAR TO BE SERVICED.

ON FIVE DIFFERENT OCCURRENCES WHILE THE CRUISE CONTROL WAS ON AND WE WERE DRIVING AT AROUND 70 MILES AN HOUR ON AN INTERSTATE, OUR CAR WOULD ELECTRONICALLY PUT ITSELF IN NEUTRAL, THE AUTOMATIC GEAR SHIFTER WOULD PHYSICALLY REMAIN IN DRIVE, THE RPM'S WOULD GO UP TO ABOUT 5500 RPMS, BECAUSE THE CAR WAS SLOWING DOWN AND THE CRUISE CONTROL WAS ON. WE WOULD PULL OVER TO THE SIDE OF THE INTERSTATE AND THE ENGINE WILL SHUT OFF AFTER ABOUT 30 SECONDS. THREE OF THE FIVE TIMES, THE CAR WOULD START AFTER SITTING FOR ABOUT 15 MINUTES. THE THIRD TIME THE BATTERY DIED AFTER TRYING TO START IT A FEW TIMES WHILE IT WAS COLD OUT. THE FIFTH TIME THE CAR LEFT US STRANDED ON THE INTERSTATE FOR TWO HOURS WHILE WE WAITED FOR A TOW TRUCK. WE HAVE NOTIFIED SUBARU EVERY TIME THAT THE CAR WOULD DO THIS. ON THE THIRD TIME IT HAPPENED, SUBARU HAD US REMOVE THE REMOTE STARTER WE HAD PURCHASED AND INSTALLED AT BEST BUY. AFTER HAVING BEST BUY REMOVE THE REMOTE STARTED, I INSTALLED A DASHCAM BEHIND THE DRIVER TO RECORD THE DRIVER, DASHBOARD AND THE SHIFTER BECAUSE SUBARU COULD NOT FIND ANY EVIDENCE OF THIS ISSUE HAPPENING. THE FOURTH AND FIFTH TIME HAPPENED WHILE WE WERE ON A FAMILY VACATION OUT OF STATE. THE CAR WAS LEFT AT A DEALERSHIP OUT OF STATE AND FOUR WEEKS AFTER THE INCIDENT THEY DETERMINED IT WAS A FAULTY FUEL PUMP. I WAS TOLD ON THE PHONE THAT THEY WERE UNABLE TO TEST IF THE FUEL PUMP THEY REMOVED WAS IN FACT FAULTY. SUBARU TOLD ME THEY HAD A TECHNICIAN DRIVE IT FOR 500 MILES AND THEY DIDN'T EXPERIENCE THE SAME ISSUE. INCIDENTS WERE AT THE FOLLOWING MILEAGES - DATES: 31190 - MAY 27TH, 2017 34383 - AUGUST 27TH, 2017 APPROXIMATELY 42300 - FEBRUARY 2ND, 2018 51778 - AUGUST 9TH, 2018 52129 - AUGUST 14TH, 2018

SAFETY CONCERN REGARDING MANUAL TRANSMISSION COMING OUT OF GEAR WHILE ENGINE BRAKING.THIS HAS HAPPENED ON FLAT ROADS AND WHILE DESCENDING HILLS, AND WHILE IN FIRST OR SECONDS GEAR. ISSUE EASILY DUPLICATED WHEN IN FIRST GEAR AT LOW SPEED (BETWEEN 1,500 AND 3,000 RPM) GOING DOWNHILL WITH FOOT OFF GAS PEDAL. AS THE VEHICLE DESCENDS THE HILL, THE GEAR LEVER BEGINS MOVING AND EVENTUALLY POPS INTO NEUTRAL. ISSUE WAS REPORTED TO DEALERSHIP AT APPROXIMATELY 10,000 MILES, BUT THEY WERE UNABLE TO REPRODUCE. DURING REGULAR MAINTENANCE AT 30,000 MILES, THE ISSUE WAS BROUGHT UP AGAIN. WENT FOR A DRIVE WITH THE MASTER TECHNICIAN AND DUPLICATED THE PROBLEM MULTIPLE TIMES. DEALERSHIP INSPECTED SHIFT CABLES, BUSHINGS ON CABLES, CABLE ADJUSTMENT, ENGINE MOUNTS AND TRANSMISSION MOUNTS AND DEEMED THEM ALL IN GOOD CONDITION. DEALERSHIP CONTACTED SUBARU TECHNICAL SERVICES WHICH STATED THAT THE VEHICLE COMING OUT OF GEAR IS THE CAR "OPERATING AS DESIGNED" AND THAT IT IS "NORMAL CONDITION FOR CABLE SHIFTED SPLIT CASE 6-SPEED TRANSMISSION". DEALERSHIP ALSO VERIFIED THAT THE ISSUE OCCURS ON ANOTHER VEHICLE WITH THE SAME TRANSMISSION AND SHIFTER. NO REPAIR OR FURTHER INVESTIGATION WAS ADVISED.

ABS WARNING LIGHTS COMES ON THEN AFTER I TURN OFF THE CAR IT DISAPPEARS. BOTHE TIME IT HAPPENED I WAS STOPPED THEN WHILE ACCELERATING THE WARNING LIGHTS CAME ON. THE FIRST TIME I WAS PARKED THEN WHEN I BACKED UP LIGHTS CAME ON. THE SECOND TIME I WAS AT A STOP LIGHT WITH A SLIGHT INCLINE WHEN I STARTED THE LIGHTS CAME ON. THEN FOLLOWING TIME AFTER THE LIGHTS WERE OFF , I WOULD RESTART CAR AND THE LIGHTS CAME ON WHILE DRIVING

SUBARU IS KNOWINGLY BUILDING ITS CARS WITH FAULTY PASSENGER SIDE AIR BAG SENSORS WHICH WILL RANDOMLY TURN OFF THE AIR BAG WHILE THE PASSENGER SEAT IS OCCUPIED UNDER NORMAL LIFE DRIVING CONDITIONS. IT IS IN THE 2016 AND 2017 OWNERS MANUAL THAT IF THERE IS A CELL PHONE OR ELECTRICAL DEVICE IN THE FRONT AREA OF THE CAR THEN THE AIR BAG SENSORS COULD MALFUNCTION. IT ALSO STATES THAT IF YOUR PASSENGER IS WEARING A JACKET OR SWEATER THIS COULD CAUSE THE SENSORS TO TURN THE LIFE SAVING AIR BAG OFF. MY 17 TEENAGER HAD NO ELECTRONICS BUT A SWEATER ON AND IT SHUT OFF AIR BAG WHILE TRAVELING ON HIGHWAY. HOW IS THIS LEGAL TO KNOWINGLY SELL A CAR WITH FAULTY SAFETY EQUIPMENT . ATTACHED IS THE PAGES FROM THE 2016 SUBARU FORESTER OWNERS MANUAL.

I DROVE FROM NJ TO ME (BOUGHT IN 2017). I NOTICED DIFFICULTY WHEN TRYING TO ACCELERATE/PASS CARS FROM THE LEFT LANE. I THOUGHT NOTHING OF IT. AFTER 5 HRS I GOT OFF THE HIGHWAY & MADE A RIGHT ONTO A MAIN ST WHEN I HEARD A LOUD NOISE, FELT IT PULL BACK & MY WHEELS LOCK UP. I THOUGHT I HIT SOMETHING OR GOT A FLAT & WAS RIDING ON MY RIMS. FROM THE RIGHT LANE I MOVED ONTO THE SHOULDER-IT JERKED ROUGHLY BUT REMAINED STUCK. I WALKED AROUND IT & NOTICED NOTHING WRONG ON THE OUTSIDE. I WAITED 2.5 HRS FOR A TOW TRUCK TO TAKE ME 6 MINS AWAY TO OUR HOTEL. I CALLED A FEW LOCAL REPAIR SHOPS. NONE COULD SEE ME FOR A WEEK SO MY PLAN WAS TO BRING IT TO THE HOTEL. THE TOW TRUCK DRIVER SAID MY CALIPER WAS STICKING & RECOMMENDED I HAVE IT TOWED TO SUBARU SINCE NO ONE WOULD BE ABLE TO SERVICE IT AT THE HOTEL. SUBARU CALLED/SAID SOMEONE PULLED MY REAR DIFFERENTIAL PLUG & IT WOULD NEED TO BE REPLACED WITH POSSIBLE TRANSMISSION DAMAGE. THEY BLAMED THE OIL CHANGE GUY, SAYING HE MADE AN ERROR (THE DIFFERENTIAL WAS NEAR THE OIL DRAIN PLUG) & THE REPAIR WAS NOT COVERED UNDER WARRANTY. THE DIFF THEY MEANT WAS THE FRONT DIFF-THEY ARE CLOSE. THERE ARE 2 DIFFS & THE REAR DIFF IS WHERE MY ISSUE WAS-10 FT AWAY FROM OIL DRAIN. I'VE ONLY HAD OIL/BRAKE PAD CHANGES & NEITHER HAD A REASON TO TOUCH ANY DIFF. THAT WORK IS RECOMMENDED BETWEEN 30-50K MILES & I HAD 31K. I DROVE A RENTAL TO NJ WHILE MY CAR WAITS IN NH. I TALKED TO CORPORATE/SERVICE ALL WEEK BUT THEY WON'T LISTEN TO ME EVEN THOUGH I MAKE A VALID POINT. THEY ASKED WHO DID THOSE ROUTINE SERVICES. I SHARED THE INFO & ASKED WHY IT WAS RELEVANT. HE "HINTED" THAT IT COULD VOID THE WARRANTY. I ASKED IF THAT WAS WHY MY CLAIM WAS DENIED BUT HE SAID HE DIDN'T SAY THAT WAS THE REASON. IT'S ILLEGAL TO TELL CUSTOMERS ONLY SUBARU CAN SERVICE THEIR CARS. EXPERIENCED MECHANICS SAY IF ANYONE PULLED THE DIFF PLUG IN NJ I WOULDN'T HAVE MADE IT TO ME-5 HRS AWAY.

TL* THE CONTACT OWNS A 2016 SUBARU FORESTER. WHILE ATTEMPTING TO PARK THE VEHICLE, IT SUDDENLY ACCELERATED WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED. AS A RESULT, THE VEHICLE CRASHED INTO A FENCE AND A POLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THERE WAS EXTENSIVE DAMAGE TO THE BUMPER. THE VEHICLE WAS TOWED TO AN INDEPENDENT BODY SHOP AND THEN TO SUBARU OF ENGLEWOOD (135 SOUTH DEAN STREET, ENGLEWOOD, NJ 07631, (201) 816-6000). THE DEALER STATED THAT THEY COULD NOT FIND ANY FAILURES. THE CONTACT RESEARCHED AND LEARNED OF MANY SIMILAR OCCURRENCES, WHICH WERE DUE TO ELECTRICAL FAILURES. THE MANUFACTURER STATED THAT THERE WAS AN EVENT DATA RECORDER THAT THE DEALERS DID NOT HAVE AND THEY WERE INVESTIGATING THE MATTER. THE MANUFACTURER FURTHER STATED THAT THEY WOULD CALL THE CONTACT IF THEY DECIDE TO SEND THE EQUIPMENT TO THE DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 20,000. THE CONSUMER STATED THE VEHICLE HAS HAD TO INCIDENTS OF SUDDEN ACCELERATION THAT CAUSED THE VEHICLE TO CRASH INTO OTHER VEHICLES CAUSING DAMAGE.*JS

I WAS DRIVING DOWN A HIGHWAY GOING UP A BRIDGE OVER THE MISSISSIPPI RIVER AT ABOUT 65MPH WHEN A BUNCH OF LIGHTS CAME ON AND MY ENGINE COMPLETELY STOPPED. I COULD NOT ACCELERATE AT ALL AND I HAD TO SWITCH FROM THE LEFT-HAND LANE TO THE RIGHT -HAND LANE TO GET ONTO THE SHOULDER. THIS WAS AN EXTREMELY UNSAFE CONDITION.MY CAR SPEED AND WENT TO 65 MPH TO ABOUT 0 MPH IN THE MATTER OF A MINUTE. I DO YOU SEE THAT MANY PEOPLE ON THE INTERNET HAVE COMPLAINED ABOUT THE SAME TYPE OF INCIDENT HAPPENING. THIS NEEDS TO BE ADDRESSED IMMEDIATELY BY SUBARU.MY CHECK ENGINE LIGHT CAME ON MY EMISSIONS CONTROL LIGHT CAME ON IN MY TRACTION CONTROL LIGHT CAME ON. LUCKILY I WAS ABLE TO SAFELY GET TO THE SHOULDER WHILE 65 MPH CARS WERE ZOOMING PAST ME. I WAS ABLE TO RESTART MY CAR AND MAKE IT TO THE DEALERSHIP. HOPEFULLY THEY WILL BE ABLE TO COME UP WITH A RESOLUTION FOR THE ISSUE THAT I AM SEEING. UNFORTUNATELY IT SEEMS LIKE A LOT OF FOLKS ON THE INTERNET ARE HAVING SIMILAR ISSUES AND THEY ARE NOT BEING ADDRESSED.