2017 SUBARU IMPREZA Complaints

RADIO SOUND AT HIGH VOLUME ON START-UP WITH CONTROL KNOB USELESS TO TURN DOWN OR TURN OFF THE SOUND. THE HEAD UNIT HAS BEEN REPLACED. PROBLEM IS IDENTICAL. TURNING SOUND OFF AT SHUTDOWN THE DAY BEFORE MAKES NO DIFFERENCE. REVERSING IN PARKING LOTS IS PERILOUS. THERE CAN BE A FEW SECONDS OF DELAY BEFORE THE LOUD SOUND BEGINS, WHILE THE CAR IS ROLLING. STABBING THE OFF BUTTON IS USELESS. VOLUME KNOB SPINS USELESSLY FOR ABOUT TEN SECONDS BEFORE MUTING THE SOUND. IT HAPPENS PRETTY MUCH EVERY TIME I START THE CAR.

3 DIFFERENT TIMES,ON DIFFERENT DAYS, WHEN MAKING A TURN AFTER STOPPED AT A LIGHT THE CAR SHUT OFF COMPLETELY AND HAD TO BE RESTARTED. NO INDICATION LIGHTS CAME ON AND MY RADIO STAYED PLAYING. A VERY DANGEROUS SAFETY ISSUE!! PUT 4 WAYS ON AND PRAYED I WOULD NOT GET HIT.

AFTER HAVING CAR SERVICED, AIRBAG WARNING LIGHT WOULD NOT GO OFF. I WAS TOLD IT WOULD NEED TO BE "RESET", THEN I WAS TOLD THERE WAS A 90% CHANCE THERE WAS A PART OVER THE REARVIEW MIRROR WHERE THE FRONT DOME LIGHTS ARE THAT NEEDED TO BE REPLACED. THEY ORDERED THE PART AND WHEN THEY WERE ABOUT TO INSTALL IT THEY SAID IT WASN'T THAT PART BUT A WIRING PROBLEM THAT IS LOCATED OVER THE PASSENGER DOOR INSIDE THE CEILING PANELS THAT WERE "CHEWED" BY A RODENT. HOWEVER THERE WERE NO SIGNS OF THE RODENT AND THEY HAVE NO IDEA HOW THE "RODENT" MIGHT HAVE ENTERED THE CEILING PANEL BECAUSE OF THE TIGHT SPACE. I ASKED FOR A PHOTOGRAPH. THE WIRES ARE BARE AND IT ACTUALLY LOOKS LIKE A LOW GRADE FIRE CAUSED FROM WIRES BEING EXPOSED. I WAS TOLD IT WAS NOT UNDER WARRANTY AND THAT IT WOULD COST OVER $600 DOLLARS TO REPAIR. I WAS ALSO ASKED AT THE TIME IF I HAD ANY SMALL RODENT RELATED PETS, I DO NOT. I CALLED SUBARU IMMEDIATELY BECAUSE I WASN'T BUYING THE RODENT STORY.THE DEALERSHIP HAS SINCE CALLED ME BACK TO TELL ME NOW THEY THINK A ROBOTIC ARM MIGHT HAVE ACCIDENTALLY DAMAGED THE WIRES IN PRODUCTION BUT THEY ARE NOT SURE. THE CAR IS NOT REPAIRED AS OF YET, AND I WAS TOLD THAT THE CAR IS "SAFE" TO DRIVE. THEY ALSO BROKE A PART ABOVE THE PASSENGER VISOR WHEN CHECKING ALL THIS OUT BECAUSE THE SPACE WAS SO TIGHT , YET A RODENT GOT IN AND OUT AND ONLY DESTROYED THOSE WIRES? THEY REASSURED ME THAT THEY ORDERED THE PART THEY BROKE AND WILL FIX THAT WHEN IT COMES IN. HOWEVER, BECAUSE OF THE "WIRE PROBLEM" AND ME NOT APPROVING THE $600 "RODENT" REPAIR, MY DOME LIGHTS OVER MY REARVIEW MIRRORS WILL NOT WORK ANYMORE, HOWEVER THEY WERE WORKING BEFORE THEY CHECKED EVERYTHING OUT. I AM WAITING FOR SUBARU TO CALL ME BACK.

OIL CONSUMPTION . 1 QUART LOW AT 4,051 MILES. WARNING LIGHT INDICATOR CAME ON. ENGINE OIL LEVEL LOW. AT 6, 603 MILES PHYSICALLY CHECKED OIL LEVEL AND ONCE AGAIN 1 QUART LOW. SUBARU FACILITY PERFORMED OIL CONSUMPTION TEST AND IT FAILED. SMALL BLOCK HAS BEEN ORDERED

THE FIRST PROBLEM I HAD, RELATED TO THE AIRBAG SYSTEM, WAS WHEN THE TEMPERATURE BEGAN TO HEAT UP IN THE SUMMER. THE WAS PARKED OUTSIDE IN THE SUN ALL DAY AND WHEN I WAS GOING TO LEAVE WORK, I TURNED ON THE CAR AND IT GAVE ME AN ERROR CODE RELATED TO THE AIRBAG SYSTEM, AND THE AIRBAG ERROR LIGHT TURNED ON. I CALLED THE DEALER (THIS WAS 2 MONTHS AFTER BUYING HE CAR - MAY 2017) THEY TOLD ME TO BRING IT IN. I TOOK THE CAR TO THE DEALER, THEY WERE NOT ABLE TO FIND THE PROBLEM, THEY ASKED ME TO LEAVE THE CAR A COUPLE DAYS. AFTER 4 THEY CALL AND THEY STATED THEY WERE NOT ABLE TO REPRODUCE THE PROBLEM (THE TEMPERATURE HAD COOLED DOWN THOSE DAY), SO I TOOK THE CAR HOME. A MONTH LATER IN JUNE WHEN IT STARTED TO GET REALLY HOT, ONE DAY COMING BACK FROM LUNCH THE ERROR POPS UP. WITHOUT SHUTTING THE CAR DOWN I TOOK IT TO THE DEALER AND THEY WERE ABLE TO READ THE ERROR CODE - BUT THEY HAD NO CLUE WHY IT WAS COMING UP. COMPUTER DID NOT SHOW ANY ISSUES. SO I LEFT THE CAR THERE AGAIN, AND AFTER A WEEK THEY CALL THAT THE FOUND THE PROBLEM, A BAD SENSOR IN THE AIRBAG SYSTEM - THE BAD NEWS IS THAT THE PART WOULD TAKE A COUPLE WEEKS TO ARRIVE. THEY ENDED UP HAVING THE CAR FOR ABOUT 23 DAYS BEFORE THEY WERE ABLE TO FIX IT. AFTER THEY REPLACED THAT SENSOR I HAVE NOT SEEN THE PROBLEM AGAIN. THE SECOND PROBLEM HAPPENED 2 DAYS AGO (SEPTEMBER) - WHILE RUNNING ON THE HIGHWAY, 90 DEGREE DAY, ABOUT 45 MPH, I HAD THE AIR CONDITIONER ON SUNROOF CLOSED BUT THE SHADE OPEN. ALL OF A SUDDEN I HEAR THIS LOUD BANG AND SHATTERED GLASS STARTS TO FALL ON ME AND I SEE EVEN MORE THROUGH THE REAR VIEW MIRROR. THE SUNROOF EXPLODED OUTWARDS. THERE WAS NOTHING INSIDE THE CAR, AND THE GLASS SHATTERED OUTWARDS. I TOOK THE CAR TO THE DEALER, THEY STATED THEY HAD NEVER SEEN THIS BUT THEY WERE GOING TO TRY TO TAKE CARE OF IT GIVEN THIS SHOULD NOT HAPPEN. THEY ARE STILL WORKING ON IT.

THE DRIVER'S SIDE MIRROR DOES NOT ADJUST FAR ENOUGH OUT TO COMPLETELY ELIMINATE BLIND SPOTS. ALL OTHER VEHICLES THAT I'VE DRIVEN ALLOW THE SIDE-VIEW MIRROR TO ADJUST OUTWARDS FAR ENOUGH THAT THE BLINDSPOT IS COMPLETELY ELIMINATED. THE IMPREZA MIRROR ADJUSTS OUT TO A CERTAIN EXTENT AND THEN "BOUNCES" BECAUSE IT HAS REACHED IT'S LIMIT. THIS LIMIT IS NOT SUFFICIENT TO ELIMINATE THE BLINDSPOT.

I PURCHASED A 2017 SUBARU IMPREZA LIMITED ON 7.30.17 FROM BOB BARKER SUBARU IN CARLSBAD, CA. THE CAR, UNTIL YESTERDAY, HAD APPROXIMATELY 500 MILES ON THE ODOMETER. ON 8.9.17 AT 1830 MY SON WAS DRIVING THE CAR AND HIS FRIEND WAS IN THE PASSENGER SEAT. THE CAR WAS STRUCK ON THE LEFT FRONT SIDE BY A FORD FUSION ENTERING THE INTERSECTION AFTER THE SIGNAL HAD CHANGED. THE AIRBAGS DEPLOYED. WHAT HAPPENED NEXT IS UNBELIEVEABLE!! MY SON REPORTS THAT THE SMELL OF SMOKE CAUSED HIM TO AWAKEN AND SCRAMBLE, WITH HIS FRIEND, FROM THE PASSENGER SIDE DOOR AND REACH SAFETY BEFORE THE CAR WAS COMPLETELY ENGULFED IN FLAMES. I DO NOT UNDERSTAND HOW A FRONTAL COLLISION ON A SIDE STREET CAN CAUSE A CAR TO BURST INTO AN INFERNO. PLEASE INVESTIGATE THIS CAR'S DANGEROUS BEHAVIOR IN A RATHER ORDINARY COLLISION. THIS INCIDENT DID NOT RESULT IN LOSS OF LIFE OR SIGNIFICANT MORBIDITY, BUT FUTURE DRIVERS MAY NOT BE SO LUCKY. I WOULD BE HAPPY TO DIRECT YOU TO THE TOWING COMPANY THAT HAS THE CAR SO YOU CAN INVESTIGATE.

CAR WILL NOT MOVE FOR SEVERAL SECONDS AFTER HITTING THE GAS AND AIR BAG LIGHT COMES ON. COASTING TO A RED LIGHT STOP DOWNHILL, WHEN I START TO MAKE LEFT TURN INTO TRAFFIC CAR DOES NOT RESPOND TO GAS PEDAL FOR 2-4 SECONDS AND WHEN IT STARTS MOVING IT FEELS LIKE ITS IN A HIGH GEAR BUCKING LIKE A MANUEL TRANSMISSION. IT IS A CVT . LAST TIME THIS HAPPENED I ROLLED INTO THE INTERSECTION ALMOST TO GET HIT BY A TRUCK, LUCKILY IT SWERVED TO AVOID ME. I'M SCARED TO DRIVE THIS CAR. ENCLOSED IS A PICTURE OF THE AIR BAG LIGHT ON WHILE I AM DRIVING, EXTREMELY UNSAFE VEHICLE

RADIO CONTROLS "FROZE" BEFORE I EVEN DROVE IT OFF THE DEALER'S LOT. COULD NOT SELECT AF OR FM. SATELLITE RADIO, HOWEVER, WORKED. FIX WAS EITHER TO DISCONNECT THE BATTERY OR REMOVE AND REINSERT A FUZE. DEALER MECHANIC SHOWED ME HOW TO USE THE FUZE METHOD. CAR WAS STATIONARY AND HAD BEEN RUNNING FOR 5-10 MINUTES. I DID NOT TEST TO SEE IF OTHER ELECTRICAL FUNCTIONS WERE IMPACTED AS WELL.

EYESIGHT DISABLES IT'S SELF, RADIO VOLUME STOPPED WORKING, REARVIEW CAMERA DISABLES IT'S SELF, CAR LOCKED ITS SELF WITH ENGINE RUNNING FOR 1 HOUR WITH BOTH KEYS IN MY POCKET WHILE STANDING OUTSIDE WAITING FOR A TOW TRUCK. I PURCHASED THE 2017 SUBARU IMPREZA SPORT ON MEMORIAL DAY 2017. SINCE MY PURCHASE THE VEHICLE HAS BEEN RETURNED TO THE DEALER THREE TIMES TO FIX THESE ISSUES. THE LAST ISSUE REGARDING THE SELF LOCKING HAPPENED ON 07/13/17. SUBARU SERVICE DEPARTMENT HAS ADDRESSED THE PREVIOUS CONCERNS BY STATING AND UPGRADING SOFTWARE UPDATES TO MY VEHICLE BUT IT SEEMS LIKE EVERYTIME THE SOFTWARE GETS UPDATED A ANOTHER ISSUE COMES UP. MY VEHICLE HAS A OPEN CASE WITH SUBARU TECH AND IS NOW UNDER REVIEW FOR BUY BACK/REPLACEMENT. THIS IS MY F FIRST AND LAST SUBARU PURCHASE. THE CONSUMER SHOULD NOT BE SUBARU'S GUINEA PIGS FOR THEIR VEHICLES.