2013 SUBARU IMPREZA Complaints

RECEIVED RECALL NOTICE ON FAULTY VALVE SPRINGS AND WAS TOLD BY DEALER IT WOULD BE AT LEAST ONE YEAR BEFORE THEY COULD MAKE THE REPAIR. THIS TIMEFRAME IS UNACCEPTABLE CONSIDERING THE RISK OF ENGINE MALFUNCTION I AM ASSUMING WHILE WAITING. WHY WOULD YOU ALLOW MANUFACTURERS TO PUSH OUT CRITICAL SAFETY REPAIRS THAT FAR OUT?????

COMPLAINT REGARDING: SUBARU PASSENGER-AIRBAG OCCUPANT DETECTION SYSTEM (ODS). PASSENGER AIRBAG SIGNAL TURNS ON AND OFF UNEXPECTEDLY DURING THE FOLLOWING CIRCUMSTANCES: PASSENGER IN THE SEAT AND THE CAR IS STATIONARY, NO PASSENGER IN THE SEAT AND THE CAR IS STATIONARY, PASSENGER IN THE SEAT WHEN CAR IS IN MOTION IN THE STREET, PASSENGER IN THE SEAT WHEN CAR IS IN MOTION ON THE HIGHWAY, NO PASSENGER IS IN THE SEAT AND CAR IS IN MOTION IN THE STREET AND HIGHWAY. PASSENGER SEAT WAS NOT WET AT ANY TIME. LAPTOP AND CELL PHONE WAS ON THE SEAT (BACKPACK OR PASSENGER LAP), OR IN CLOSE PROXIMITY IN MOST INCIDENTS. ANY PASSENGER OCCUPANT HAS ALWAYS BEEN AN ADULT MEETING THE STATE AND FEDERAL SAFETY REGULATIONS. RESOURCE TO EXPLAIN CONCERN IN GREATER DETAIL. AND TO EXPRESS DEEP CONCERN THAT THE IMPREZA 2012 SENSOR RECALL WAS NOT EXTENDED TO THE IMPREZA 2013 YEAR: HTTPS://WWW.CARANDDRIVER.COM/NEWS/A15353278/SUBARU-RECALLS-32000-IMPREZAS-FOR-AIRBAG-SENSORS/ RESOURCE FOR IMPREZA 2012 AND 2013 ODS MECHANISM: HTTPS://WWW.STANLEYSUBARU.COM/BLOG/2012/AUGUST/6/HOW-DOES-THE-OCCUPANT-DETECTION-SYSTEM-ODS-WORK-IN-MY-SUBARU.HTM

CANNOT REMOVE THE KEY FROM IGNITION , TAKES SEVERAL ATTEMPTS OF TURNING THE STEERING WHEEL BEFORE THE KEY CAN BE REMOVED , ALSO CAR WILL NOT START MUST ATTEMPT TO MOVE STEERING WHEEL AND HOPE THAT IT STARTS

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. WHILE DRIVING APPROXIMATELY 60-65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, THERE WAS NO FORWARD MOMENTUM. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT A FAULT CODE WAS UNABLE TO BE RETRIEVED. PREVIOUSLY, THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). GURLEY LEEP SUBARU (5302 GRAPE RD, SUITE #2, MISHAWAKA, IN 46545, (574) 258-7700) WAS CONTACTED BY PHONE AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

VALVE SPRING RECALL SUBARU DEALERSHIP "FIXED" MY CAR DUE TO THIS RECALL BACK IN FEBRUARY 2019, ACCORDING TO MANUFACTURERS PROCEDURE. THIS INCLUDED ADDING OIL AND ALSO COOLANT TO MY VEHICLE. IT WAS RETURNED TO ME AS SOON AS IT WAS COMPLETED (TOOK 4 DAYS APPROX.) HOWEVER, RECENTLY, THE WEEK OF THE 20TH OF MAY 2019, THAT IS ABOUT 3 MONTHS AFTER THE "REPAIR" DONE FOR THE RECALL, MY ENGINE STALLED WHILE I WAS DRIVING ON THE ROAD. FORTUNATELY I WAS CLOSE TO HOME AND AFTER STRUGGLING IT TURNED ON AND I DROVE IT HOME. HAD TO TOW IT TO THE DEALERSHIP TO GET IT FIXED AGAIN. I AM AFRAID THE ISSUE WITH THE ENGINE, IS FAR MORE SERIOUS, AND SUBARU IS NOT ACKNOWLEDGING THE ISSUE AS THEY SHOULD. STALLING IN THE MIDDLE OF THE ROAD CAN BE EXTREMELY DANGEROUS. THIS NEEDS TO BE FIXED IN A BETTER MATTER. TO WHICH I THINK, ALL AFFECTED VEHICLES WITH THIS SERIOUS ISSUE, NEED A NEW ENGINE.

THE PASSENGER AIR BAG LIGHT DOES NOT COME ON OR ACTIVATE WHEN SOMEONE IS SITTING IN THE PASSENGER SEAT. THE AIR BAG LIGHT IN THE DASH BY THE SPEEDOMETER ALSO COMES ON RANDOMLY. THE EXACT SAME THING IS HAPPENING THAT OTHER PEOPLE HAVE COMMENTED ABOUT ON THIS WEBSITE. THE 2012S WERE RECALLED, BUT NOT THE 2013S WITH THE SAME PARTS?? GET IT TOGETHER SUBARU...

I WAS DRIVING STRAIGHT ON A CITY STREET AND THE AIRBAG LIGHT CAME ON, I DON'T KNOW WHY, BUT I DO KNOW THE AIRBAGS WILL NOT DEPLOY IF I GET INTO A ACCIDENT. THE CAR ONLY HAS 95000 MILES ON IT SEEMS LIKE A DEFECT, NEVER OWN A VEHICLE THAT HAD THIS HAPPEN

I INITIALLY CALLED MY LOCAL DEALER TO FIX THE RECALL (ENGINE VALVE MALFUNCTION) ON JANUARY 18, 2019. THEY SOONEST AVAILABLE DATE TO SCHEDULE THE REPAIR WAS TODAY, MAY 13, 2019 CITING A BACK ORDER ON PARTS. ALMOST 5 MONTHS LATER. ATTACHED IS THE SCREENSHOT OF THE DAY I MADE THE PHONE CALL. THEY ALSO INDICATED IN THE PHONE CALL WHEN I MADE THE APPOINTMENT THAT THE REPAIR WOULD NOT TAKE LONG AND I WOULD HAVE MY CAR BACK THE NEXT DAY. TODAY, THEY TELL ME THAT THEY WILL LIKELY HAVE MY CAR FOR ABOUT A MONTH BECAUSE THEY ARE BACKLOGGED AND THE AMOUNT OF WORK INVOLVED IS "MORE THAN ANYONE ANTICIPATED." I FEEL THAT NEARLY 6 MONTHS CANNOT BE CONSIDERED A "REASONABLE AMOUNT OF TIME."

WHEN I LISTED MY VIN NUMBER MY CAR DID NOT SHOW UP AS BEING RECALLED FOR THE SUBARU VALVE SPRING RECALL. MY FIVE DOOR IMPREZA HAS A BUILD DATE OF 06-2013. THE RECALL GOES THRU JUNE 13 OF 2013. NHTSA CAMPAIGN NUMBER: 18V772000 I DON'T KNOW THE DAY MY VEHICLE WAS MANUFACTURED AND I DON'T KNOW HOW TO DETERMINE THE DAY. HOWEVER I DO KNOW MINE WAS EQUIPPED WITH THE WEAK SPRINGS. WHILE MY CAR WAS STILL UNDER WARRANTY I HAD A VALVE SPRING BREAK WHILE DRIVEN AT APPROXIMATELY 50 MPH ON THE HWY ALLOWING THE VALVE TO TRAVEL INTO THE CYLINDER. THIS DESTROYED ONE HEAD AND THE PISTON. ALSO SCRATCHING THE CYLINDER WALL. THIS REQUIRED THE REPLACEMENT OF THE SHORT BLOCK ASSEMBLY AND ONE HEAD. NOW I STILL HAVE ONE ORIGINAL HEAD AND ONE REPLACEMENT HEAD THAT I DON'T KNOW THE BUILD DATE ON. I THINK THE RECALL SHOULD BE EXPANDED TO COVER CARS BUILT LATER THAN JUNE 13 2013.

PASSENGER AIR BAG DOES NOT REGISTER AS 'ON' WHEN A PASSENGER IS PRESENT. EVEN A 15 POUND BACKPACK WILL CAUSE THE VEHICLE TO SHOW THAT THE PASSENGER AIRBAG IS OFF. IT NEVER COMES ON. IT'S GOTTEN TO THE POINT WHERE I WILL NOT ALLOW PEOPLE TO RIDE IN THE FRONT OF MY CAR WITH ME, BECAUSE I AM WORRIED THEY MAY BE SERIOUSLY INJURED IN CASE OF AN ACCIDENT. WHY HAVE SUCH A SPACIOUS VEHICLE IF ITS OCCUPANTS AREN'T SAFE? ALSO, THE RECALLED SENSOR IN THE 2012 IMPREZA CARS IS THE SAME TECHNOLOGY IN THE 2013 MODELS. WHY HAS THIS NOT BEEN TAKEN CARE OF? *DT