2017 SUBARU IMPREZA Complaints

DASHBOARD AIRBAG WARNING LIGHT IS ON WHEN OUTSIDE TEMPERATURES ARE HOT. HAPPENS ALLS SURFACES/MOVEMENT: STATIONARY, MOVING, CITY STREET, HIGHWAY. PASSENGER SEAT EMPTY, DRIVER IN CAR ONLY. SUBARU DEALER BLAMED IT ON MY SEAT COVERS, AFTER PUSHING FOR MORE RESEARCH DEALERSHIP SAYS THERE IS A KNOWN PROBLEM WITH AIRBAG SENSOR BUT ONLY TECHS WHO CALL INTO THEIR TECH HELP LINE ARE MADE AWARE. THE PART TO FIX THE AIRBAG ISSUE/LIGHT IS NOT CURRENTLY AVAILABLE, AND NO SPECIFIC DATE THE PART WILL BE AVAILABLE TO FIX. DEALERSHIP STATES THE ISSUE IS THE SENSORS LOCATED ON THE INTERIOR ROOF OF MY CAR NEXT TO INTERIOR LIGHTS. STATES THE SENSOR WIRES AREN'T COATED WELL ENOUGH FROM HEAT, CAUSING THE LIGHT TO COME ON/NOT PROPERLY REGISTERING IF THERE IS OR IS NOT A PERSON IN THE PASSENGER SEAT. AIRBAG IS OFF IF IT DOESN'T REGISTER A PASSENGER. HAPPENED THREE TIMES IN THE PAST TWO WEEKS.

I DID A TEST DRIVE OF THE SUBARU IMPREZA 2017 PREMIUM WAGON AT A SEATTLE-AREA DEALERSHIP. I NOTICED THAT THE CAR DOOR DID NOT LOCK COMPLETELY OR OPENED BY ITSELF WHILE THE CAR WAS IN MOTION. I NOTICED THAT I AM NOT THE ONLY ONE WHO SEES THIS SAFETY ISSUE. THERE ARE OTHERS WHO HAVE REPORTED THE SAME OR SIMILAR PROBLEM ON SUBARU OWNERS FORUM. HERE ARE TWO LINKS TO REVIEW TO SEE THIS ISSUE BEING DISCUSSED: HTTP://WWW.IMPREZA5.COM/FORUM/9-2017-IMPREZA-GENERAL-DISCUSSION-FORUM/3281-IMPREZA-DOOR-CLOSING-ONLY-WHEN-SLAMMED.HTML HTTP://WWW.IMPREZA5.COM/FORUM/138-5TH-GEN-IMPREZA-ISSUES-PROBLEMS/2586-PASSENGER-FRONT-DOOR-OPENS-ITSELF.HTML I THINK THIS IS A SAFETY PROBLEM, BECAUSE IN MY CASE THE DOOR WAS AJAR OR OPENED WHILE I WAS ON A FREEWAY. THIS NEEDS TO BE INVESTIGATED AND PROBLEM FIXED BEFORE THE PROBLEM MANIFESTS IN EITHER THE DRIVER, PASSENGER OR PROPERTY BEING DAMAGED.

TL* THE CONTACT OWNS A 2017 SUBARU IMPREZA. WHILE DRIVING VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE LOST POWER. ALSO, THE GEARS FAILED TO SHIFT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE COMPUTER NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SEVERAL OTHER TIMES. THE VEHICLE WAS TAKEN TO THE DEALER THREE DIFFERENT TIMES ON THREE DIFFERENT OCCASIONS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 80,000.

I HAVE NOTICED THAT IT IS SIMPLY NOT POSSIBLE TO ADJUST THE DRIVER-SIDE REARVIEW MIRROR OUTWARD ENOUGH TO BE ABLE TO PROPERLY SEE VEHICLES WHICH COULD BE IN MY SIDE BLIND SPOTS, AND THIS FEELS INCREDIBLY UNSAFE. I'M HAPPY THAT THE CAR HAS BLIND SPOT DETECTORS ON THE MIRRORS, BUT THAT IS NO SUBSTITUTE FOR VISIBILITY. IN ADDITION, I DON'T BELIEVE THE LOWER TRIM LEVELS HAVE BLIND-SPOT DETECTORS. I AM 6'3', WHICH IS ON THE TALLER SIDE, BUT STILL, I AM NOT THE ONLY ONE EXPERIENCING THIS PROBLEM AND I HAVE NEVER HAD THIS PROBLEM IN ANY OTHER VEHICLE I'VE DRIVEN. OTHER OWNERS ARE ALSO UNABLE TO ADJUST THEIR SIDE MIRRORS TO THE SAE AND AAA RECOMMENDED POSITIONS. L CAN'T BELIEVE THAT THE VEHICLE WAS ALLOWED TO BE DESIGNED AND PRODUCED WITH THESE MIRRORS! THIS IS A TERRIBLE FLAW IN THE DESIGN, AND IN MY OPINION, SHOULD BE RE-DESIGNED, FIXED FOR THE 2017 YEAR, AND A SAFETY RECALL SHOULD BE PERFORMED FOR ALREADY-PRODUCED VEHICLES.

EYESIGHT SYSTEM KEEPS TURNING ITSELF OFF. REAR CAMERA HAS FAR MORE PROBLEMS AFTER FEDERAL REAR CAMERA RECALL. CAMERA OFTEN DOESN'T APPEAR AND LEAVES ME WITH A BLANK SCREEN. EYESIGHT SYSTEM SHUTS OFF RANDOMLY AND RESETS AFTER A RESTART. NOTHING ELSE CHANGES BUY A RESTART, AND PROBLEM IS SOLVED. SOUND ALSO CEASES TO COME OUT OF THE RADIO, TOTAL SILENCE, REGARDLESS OF INPUT AND VOLUME SETTING. ALL OF THE ABOVE IS RANDOM. CAR'S BATTERY RUNS DOWN AT TIMES, AS THE SCREEN STAYS ON ON THE RADIO, EVEN WHEN TURNED OFF. TWICE THE CAR WOULD NOT START. WE NOW CARRY A BATTERY JUMP BOX WITH US AT ALL TIMES. PROBLEMS HAPPEN WHEN IN MOTION OR PARKED. SPEED OR TIME RUNNING NOT RELATIVE TO ISSUES. CAR HAS BEEN INTO THREE DIFFERENT DEALERS AND HAS AN APPOINT FOR A FOURTH RIGHT NOW. CAR WAS DELIVERED FEB 9, AND HAS BEEN A TOTAL ELECTRICAL DISASTER.

WE PURCHASED A NEW IMPREZA ON 2/4/17, WITHIN DAYS OF BRINGING THE CAR HOME WE NOTICED THAT ALL THE RADIO PRESETS HAD BEEN WIPED OUT, AND THE XM RADIO HAD REVERTED BACK TO A TRIAL PERIOD. THAT SAME DAY WE RECEIVED AN EMAIL SAYING THAT OUR CAR WAS SENDING A PROBLEM CODE FOR THE STARLINK SYSTEM. UPON CALLING THE DEALERSHIP WE SPOKE WITH A SERVICE ADVISER WHO OWNS THE SAME CAR AND SHE TOLD US THAT SHE HAS ALL KINDS OF PROBLEMS WITH THE CAR SOFTWARE. INCLUDING BACKUP CAMERA, SCREEN FREEZING, LOSING RADIO PRESETS, CLOCK TIME CHANGING. AND SHE INDICATED THAT THIS WAS A KNOW ISSUE WITH THE VEHICLE MODEL AND SHE HAD BEEN DEALING WITH IT FOR 2 MONTHS. SHE TOLD US THAT SHE HAD BEEN TOLD SUBARU HAD NOT IDEA HOW TO FIX IT AND MAYBE IN MAY THEY MIGHT HAVE IT FIXED. UPON BEING TRANSFERRED TO THE SALES MANAGER, HE HOLD US THAT SUBARU HAD NOT PUT A STOP SELL ORDER ON THE CALL SO THEY KEPT SELLING THEM. WE WERE NEVER TOLD ABOUT THIS DEFECT PRIOR TO BUYING THE CAR. RECENT CALLS WITH SUBARU HAVE CONFIRMED THE PROBLEM, BUT NOBODY WILL CALL US BACK. WE HAVE PUT 3 MILES ON THE CAR SINCE WE PICKED IT UP. WE WANT TO RETURN THE CAR TO THE DEALERSHIP. WE HAVE BEEN DEFRAUDED BY SUBARU. THIS WAS A KNOW DEFECT! SUBARU CUSTOMER SERVICE HAS CONFIRMED THAT THEY HAVE THE ISSUE. MY STARLINK SYSTEM WHICH WARNS IF IN AN ACCIDENT, IS SENDING OUT A PROBLEM CODE AND IT MAKES A LOUD NOISE WHEN I TRY TO CONNECT. THIS IS OBVIOUSLY RELATED TO THE SOFTWARE ISSUE. I AM AFRAID TO DRIVE MY CAR. WE NEED YOUR HELP IN INVESTIGATION THIS. OTHER UNSUSPECTING BUYERS ARE GETTING DUPED EVERY DAY.