2013 SUBARU IMPREZA Complaints

I WAS DRIVING AND THE CRUISE CONTROL LIGHT STARTED BLINKING, THE CHECK ENGINE LIGHT CAME ON, AND THE TRACTION CONTROL LIGHT CAME ON. HTTPS://YOUTU.BE/ZUJIGGDQQ5E

THIS COMPLAINT RELATES TO THE FOLLOWING RECALL: MANUFACTURER RECALL NUMBER: WTY84 NHTSA RECALL NUMBER: 18V772000 THE DEALER IN COLORADO SPRINGS, CO, HEUBERGER MOTORS, HAS FAILED TO REMEDY THIS SAFETY RECALL IN A TIMELY MANNER. I CALLED ON JANUARY 17TH, 2019 TO SCHEDULE THE WORK BUT AS OF TODAY, APRIL 23, 2019, THEY HAVE NOT DONE SO. THEY CLAIM THAT "IT'S JUST A SLOW PROCESS". I FIND THIS UNACCEPTABLE FOR A SAFETY RECALL.

EXCESSIVE OIL CONSUMPTION. VEHICLE NEEDS TO HAVE ENTIRE OIL RESERVOIR REFILLED EVERY 3 OR SO DAYS. WHEN ON HIGHWAY, VEHICLES SEIZES UP. THE CAR SLOWS WAY DOWN BY ITSELF AND THE HILL ASSIST INDICATOR LIGHT COMES ON AS WELL AS THE CHECK ENGINE LIGHT. IT LOSES CONTROL AND THE CAR STARTS SHAKING. I HAVE SEEN TOO MANY PEOPLE WITH THIS SAME EXACT ISSUE AND SUBARU REFUSES TO HELP. THIS IS AN ONGOING SUBARU PROBLEM AND SHOULD BE RECALLED!

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V772000 (ENGINE AND ENGINE COOLING) AND 19V149000 (EXTERIOR LIGHTING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. STAR SUBARU (206-26 NORTHERN BLVD, BAYSIDE, NY 11361, (833) 271-0487) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (STATEN ISLAND SUBARU, 1257 HYLAN BLVD, STATEN ISLAND, NY 10305) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHILE TRAVELING ON THE HIGHWAY (I-79 IN PA, JUST SOUTH OF EXIT #68 MOUNT NEBO ROAD), MY ENGINE LOST POWER. I WAS TRAVELING IN A STRAIGHT LINE AT THE TIME. I HAD IT TOWED TO A SUBARU DEALERSHIP WHICH CONFIRMED IT HAD SEIZED. *DT ADDED CSPC SHORTLY BEFORE THIS, I HAD RECEIVED NOTICE THAT I AM A MEMBER OF A CLASS ACTION SETTLEMENT CONCERNING SUBARU CONNECTING ROD BEARINGS AND MAIN BEARINGS. MY CAR IS A 2013 WRX, AND WRX ENGINES MADE BETWEEN 2012 AND 2017 ARE IN THE CLASS. THE DEALERSHIP INFORMED THAT ALTHOUGH THEY HAD NOT YET INSPECTED THE ENGINE TO DETERMINE THE CAUSE, THEY GUESSED THE CAUSE WAS A TURBO FAILURE: WHICH HAPPENS TO BE EXCLUDED FROM THE SETTLEMENT. ("GUESS" WAS THE SERVICE MANAGER'S WORD, NOT MINE.) I WAS FURTHER INFORMED BY THIS SAME SERVICE MANAGER OF MY LOCAL DEALER THAT A FULL ENGINE INSPECTION IS REQUIRED IN ORDER TO DETERMINE THE CAUSE - WHICH MEANS IT WILL COST ME CLOSE TO $900 FOR SUBARU TO DETERMINE WHETHER OR NOT THEY WILL COVER MY REPAIRS UNDER THE SETTLEMENT. MILAGE AT THE TIME OF THE ENGINE FAILURE WAS APPROXIMATELY 46,500 MILES. *JS

SUBARU RECALL FROM OCTOBER 2018. THE CAR IS STARTING TO STALL WHILE DRIVING. SUBARU IS NOW TELLING ME THAT I HAVE TO WAIT UNTIL LATE MAY TO HAVE MY CAR REPAIRED. THIS IS UNSAFE AND IS MY ONLY VEHICLE FOR WORK. DURING DRIVING ON THE EXPRESSWAY BETWEEN 30 AND 60MPH OR ON CITY STREETS BETWEEN 20-30PMH, THE CAR JUST SLOWS WAY DOWN BY ITSELF AND THE HILL START/ASSIST WARNING LIGHT KEEPS COMING ON AND PERIODICALLY THE VEHICLE DYNAMICS CONTROL LIGHT ALSO COMES ON. THESE ISSUES HAVE BEEN ONGOING AND PERIODIC BUT MORE AND MORE FREQUENT SINCE DECEMBER 2018.

THE PROBLEM I AM ABOUT TO DESCRIBE HAS BEEN INTERMITTENT FOR THE PAST 3 YEARS BUT RECENTLY HAS BECOME CONSISTENT. THE DEALERSHIP HAS BEEN UNABLE TO DUPLICATE/LOCATE THE MALFUNCTION UP UNTIL NOW. I WOULD LIKE TO ADD THAT THE CONCERN WAS APPARENT WHILE THE VEHICLE WAS STILL UNDER WARRANTY. WHEN DRIVING THE VEHICLE THE TRANSMISSION BUCKS AND THUMPS WITH UNRELIABLE ACCELERATION AND A FEELING OF BEING PUSHED FORWARD. AFTER A MILE OR 2, THE CHECK ENGINE LIGHT TURN ON, ABS, TRACTION AND HILL STOP ASSIST LIGHTS ALL TURN ON AT WHICH TIME THE VEHICLE'S PERFORMANCE IS NOTICEABLY REDUCED ESPECIALLY AT HIGHWAY SPEEDS. THE ENGINE RPM SEEMS MUCH HIGHER AND FUEL MILEAGE BECOMES TERRIBLY REDUCED. A DIAGNOSTIC TROUBLE CODE OF P2764 SETS IN THE TRANSMISSION AND THE SAFETY BRAKING/STABILITY SYSTEMS BECOME DISABLED. IF WHAT I RESEARCHED THIS IS A HORRIBLY COMMON PROBLEM. MY VEHICLE IS OUT OF WARRANTY (EVEN THE EXTENDED WARRANTY SUBARU OFFERED). THE DEALERSHIP WANTS $1700 TO REPAIR THIS MALFUNCTION WHICH HAS BEEN DIAGNOSED AS A CVT TRANSMISSION VALVE CONTROLLER MALFUNCTION. IT IS MY OPINION THAT THIS MALFUNCTION SHOULD BE RECALLED RATHER THAN A SIMPLE WARRANTY EXTENSION ESPECIALLY CONSIDERING THE FACT THAT THE SAFETY/STABILITY SYSTEMS BECOME DISABLED AND THE VEHICLE'S EMISSIONS/FUEL MILEAGE IS DRAMATICALLY EFFECTED.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. WHILE DRIVING 35 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT IT FAILED TO ENGAGE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15,996.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT HAD AN OPEN RECALL REGARDING NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE). THE VEHICLE WAS TAKEN TO MODESTO SUBARU (1517, 4360 MCHENRY AVE, MODESTO, CA 95356) WHERE THEY STATED THAT THE RECALL WAS REPAIRED. AFTER LEAVING THE DEALER, THE CONTACT STATED THAT THE FRONT BUMPER WAS HANGING OFF THE VEHICLE AND THE ENGINE STARTED MAKING ABNORMAL KNOCKING NOISES. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,996.