2018 SUBARU IMPREZA Complaints

WITH THE CALL BEING LESS THAN 2-MONTHS OLD AND UNDER 2K MI. THE WINDSCREEN WAS STRUCK WITH A SMALL ROCK JUST BELOW THE DRIVERS WIPER BLADE. I WAS PROCEEDING FROM A FULL STOP AND THE OPPOSING CAR WAS STOPPING AT AN INTERSECTION, SPEED WAS UNDER 25-MPH. THE WINDSCREEN CRACKED OVER 12-IN. FROM A VERY LOW VELOCITY IMPACT. I NOW HAVE TO PAY $500 OUT OF POCKET TO REPLACE THE GLASS (AFTERMARKET, OEM IS OVER $800) TO PASS STATE INSPECTION. THIS IS THE SAME PROBLEM AS WITH OTHER SUBARUS WITH INFERIOR WINDSCREENS CRACKING.

THE CAR IS LESS THEN 2 YEARS OLD AND IT HAS A PROBLEM BRAKING, IT MAKES A RUBBING NOISE EVERTING TIME IT TURNS WHILE BRAKING, AT HIGHER SPEEDS IT VIBRATES, AND ALSO HAS PROBLEM SHIFTING DEALERSHIP SAID THEY HAD NO PROBLEMS WITH THE CAR

I ENTERED MY CAR IN MY DRIVEWAY AT A RURAL HOME TO SEE THAT MY WINDSHIELD HAD A HAIRLINE CRACK STARTING AT THE TOP BY THE REARVIEW MIRROR AND CURVING TO THE LEFT (LOOKING AT THE CAR). THE CAR HAD NOT BEEN DRIVEN IN THE PAST TWO DAYS. THE LAST TIME THE CAR WAS DRIVEN, THERE WAS NO CRACK IN THE WINDSHIELD. THE CRACK IS NOT FROM A VEHICLE ACCIDENT. IT IS POSSIBLE IT IS FROM ENVIRONMENTAL ISSUES, BUT THERE IS NO ENTRY POINT OF A FOREIGN OBJECT. *TR

SINCE THE END OF 2018, ABOUT 6 MONTHS AFTER ACQUIRING THE VEHICLE LEASE, I STARTED TO HEAR NOISES WHILE DRIVING THE CAR. THEY SOUNDED LIKE CREAKY NOISES YOU'D HEAR FROM A CAR THAT WAS 10+ YEARS OLD. AT FIRST, JIM BURKE SUBARU DEALERSHIP SAID THEY DID NOT HEAR THE SOUND, THEN AFTER ANOTHER FOUR OR FIVE MONTHS WENT BY I DECIDED TO TAKE MY CAR IN AGAIN. IT WAS SO LOUD AT THAT POINT THAT THEY KEPT MY CAR TO WORK ON IT. OVER THE COURSE OF A YEAR THEY HAVE KEPT MY CAR ABOUT 5+ TIMES, REPLACED THE SUSPENSION SYSTEM, REPLACED THE BALL JOINTS AND NOW HAVE LABELED IT AS A "SPOT WELD" ISSUE THAT MUST HAVE OCCURRED WHEN THE CAR WAS MADE IN THE FACTORY. THIS SOUND OCCURS WHEN DRIVING THE CAR AROUND TOWN BUT NOT OVER 45 MPH. IT IS MAINLY ON THE PASSANGERS SIDE BUT I HAVE HEARD IT PREVIOUSLY ON THE DRIVERS SIDE. SUBARU CORPORATE HAS OFFERED ME EITHER A WARRANTY EXTENSION ON THE CAR IF I CHOOSE TO KEEP IT OR A VOUCHER FOR $2,500 IF I WANTED TO TRADE IN THE CAR AT THE END OF MY LEASE. IN DECEMBER OF 2019 I AGREED TO THIS BUT SINCE THEN I HAVE TAKEN MY CAR BACK INTO THE DEALERSHIP AND AFTER A MONTHS TIME OF WORKING ON THE CAR THEY STILL HAVE NOT BEEN ABLE TO REPAIR THE ISSUE. I THEN CONTACTED SUBARU CORPORATE AGAIN AND THEY SAID THEY ARE "NOT OBLIGATED TO REPLACE THE VEHICLE, ONLY REPAIR THE ISSUE". THE AMOUNT OF HOURS I HAVE SPENT TAKING MY CAR TO THE DEALERSHIP AND NOW FEELING UNSURE OF THE STRENGTH OF THE BODY OF THE CAR OR THE INTEGRITY OF THE MANUFACTURED VEHICLE I AM STUCK WITH A $256 LEASE PAYMENT EVERY MONTH UNTIL SUMMER OF 2021. I AM PAYING FOR THE SAME AMOUNT SOMEONE ELSE IS PAYING FOR A NICE, WELL FUNCTIONING CAR. AT WHAT POINT IS SUBARU RESPONSIBLE FOR REPLACING THE VEHICLE? ALL REPAIRS AND DOCUMENTATION OF THIS ISSUE HAS OCCURRED THROUGH JIM BURKE SUBARU. I CAN PROVIDE DOCUMENTS FROM THE DEALERSHIP IF THIS WOULD SUPPORT ANY REASON FOR INVESTIGATION.

2 MONTHS AFTER PURCHASING BRAND NEW VEHICLE, THE WINDSHIELD CRACKED AFTER A SMALL PEBBLE HIT THE WINDSHIELD WHILE DRIVING.

THE WINDSHIELD OF MY BRAND-NEW SUBARU IMPREZA *SPONTANEOUSLY* DEVELOPED A CRACK. IMPLICITLY ACKNOWLEDGING THAT THE PROBLEM WAS CAUSED BY A FACTORY DEFECT, THE DEALER INSTALLED A NEW WINDSHIELD. UNFORTUNATELY, THE REPLACEMENT DEVELOPED A CRACK, TOO. THE DEALER ARGUED THAT IT WAS PROBABLY HIT BY SOME OBJECT WHEN, IN FACT, IT WAS NOT.

INTERMITTENT LOSS OF POWER AT 2000 TO 3000 RPM IS GETTING WORSE AND WORSE. I'VE TAKEN IT TO MY LOCAL SUBARU DEALER 8 TIMES TO ADDRESS THIS ISSUE AND THEY HAVE DENIED ANYTHING I'VE REPORTED. THEY'VE HAD TECHNICIANS ON RIDES WITH ME BUT I CAN'T RECREATE SOMETHING THAT IS SO INTERMITTENT. IT SEEMS TO HAPPEN MORE IN HOT WEATHER BUT I CAN SAFELY SAY AC ISN'T THE CAUSE. ALTHOUGH MY CAR ISN'T A CROSSTREK, THE MOTOR IN ONE IS EXACTLY THE SAME AS MINE. I SUSPECTED IT WAS DUE TO A RECALL REPAIR THAT HADN'T BEEN PERFORMED BUT IVE HAD BOTH OF MY RECALLS DONE BUT MY DEALER NEVER REPORTED IT TO SUBARU OF AMERICA. THE NAME OF MY MAIN DEALERSHIP IS HINE SUBARU OF TEMECULA. HTTPS://WWW.SUBARUXVFORUM.COM/THREADS/HESITATION-BOG-ON-ACCELERATION-6MT.175290/PAGE-2 THIS FORUM AND COUNTLESS OTHERS HAVE DISCUSSED THIS ISSUE AND CONTINUE TO CLAIM IT'S A SAFETY ISSUE, ESPECIALLY WHEN MERGING ONTO THE FREEWAY. WHEN THE ISSUE IS PRESENT, THE CAR HAS ABSOLUTELY NO THROTTLE INPUT. THE ONLY WAY TO ACCELERATE OUT OF DANGER WHEN MERGING IS TO DOWNSHIFT TO KEEP THE RPMS ABOVE 3000 TO AVOID THE LOSS OF POWER. THERE HAVE BEEN TIMES WHEN I'VE HAD TO PULL OFF THE FREEWAY WHEN TRYING TO MERGE BECAUSE MY CAR WOULD NOT ACCELERATE PROPERLY. I IMMEDIATELY BROUGHT IT TO THE DEALER AFTER IT HAPPENED AND THEY TURNED ME AWAY BECAUSE I DIDN'T HAVE AN APPOINTMENT. I IMPLORE ANYONE READING THIS TO DELVE INTO THE FORUMS DISCUSSING THIS ISSUE. THERE ARE DOZENS OF OTHERS WHO REPORT THE EXACT SAME ISSUE. SOME WERE LUCKY AND TRADED THEIR VEHICLE IN. I WAS REFERRED BY A USER TO FILE A COMPLAINT IN FACT. PLEASE, THIS IS A REAL HAZARD AND I DON'T FEEL SAFE IN MY CAR.

OEM WINDSHIELD CHIPS WITH NO CAUSE. AT 10,000 MILES WINDOW IS COVERED IN CHIPS EVERYWHERE. DEALER ADMITTED CHIPS/CRACKS ARE A KNOWN ISSUE WITH ALL NEW MODELS BUT NOT A WARRANTY OR RECALL CLAIM.

THE SIDE AIRBAGS DID NOT DEPLOY AND 3 SENSORS WHERE ACTIVATED BUT BECAUSE OF THE ELECTRICAL PROBLEMS IT NEVER WENT OFF. *JS *JS

2018 SPORT MODEL NOTICED FRONT WINDSHIELD COWL PANEL WARPED AT 4770 MILES AND AGAIN AT 6880 MILES AFTER WARRANTY PLACEMENT. COWL PANEL POPS UP AT THE CENTER OF THE PANEL LEAVING A 1/8" GAP BETWEEN THE RUBBER SEAL AND THE BASE OF THE WINDSHIELD. UPON PRESSING IT DOWN, THE GAP WILL RETURN IN A FEW DAYS LEAVING A LARGER 1/4" GAP. OVER TIME THE PANEL PULLS ITSELF COMPLETELY OFF THE WINDSHIELD EXPOSING THE PLASTIC CLIPS THAT HOLDS THE COWL BEHIND THE WINDSHIELD. THIS GAP EXPOSES THE 2 WIRE WINDSHIELD HEATING ELEMENT TO DUST AND RAIN ALONG WITH TRAPPING VARIOUS DUST AND DEBRIS.