2013 SUBARU IMPREZA Complaints

SUBARU ISSUED A SAFETY RECALL IN DECEMBER OF 2018, ON JANUARY 14 2019 I CONTACTED HEUBERGER SUBARU OF COLORADO SPRINGS CO. ABOUT THIS RECALL AND WAS TOLD THAT THE PART HAD TO BE ORDERED, AND THAT IT WOULD TAKE APPROXIMATELY 2 WEEKS FOR THE PART TO COME IN. IT IS NOW FEBRUARY 18 2019 AND I HAVE YET TO BE CONTACTED BY THE DEALERSHIP ABOUT THIS RECALL. WHEN TRYING TO REACH THE SERVICE DEPARTMENT IT ALWAYS GOES TO VOICE MAIL. ON THE 18TH OF FEBRUARY I CONTACTED SUBARU ABOUT THIS AND WAS ADVISED THAT A SUBARU DEALER APPROXIMATELY 40 MILES FROM HOME HAD THE PARTS, BUT IT WOULD BE JUNE OF 2019 BEFORE I COULD GET AN APPOINTMENT.HOW LONG IS IT GOING TO TAKE TO HAVE THIS RECALL ADDRESSED

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DOWNTOWN SUBARU OF OAKLAND (4133 BROADWAY, OAKLAND, CA 94611, (888) 893-6816) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN OCTOBER OF 2018. JOHNSTONS SUBARU (243 DOLON AVE, MIDDLETOWN, NY 10940) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

CANNOT GET DEALER (CARTER SUBARU IN BALLARD) TO SCHEDULE REPAIRS FOR RECALL WTY-84 (NHTSA ID 18V-772). A MONTH AGO THEY SAID THEY'D GET BACK TO ME IN A FEW DAYS. NOW THEY DON'T RESPOND TO VOICEMAIL OR EMAIL MESSAGES.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MORRIE'S MINNETONKA SUBARU (12520 WAYZATA BLVD, MINNETONKA, MN 55305, (612) 395-4199) WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE FOR THE RECALL REMEDY UNTIL AUGUST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF CONSUMER STATED THE INFORMATION ON THE OTHER SIDE OF FORM IS INCORRECT. DEALER DID NOT HAVE THE PARTS FOR THE RECALL. DEALER DID NOT SCHEDULE THE REPAIR UNTIL AUGUST. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

SUBARU - THE VALVE SPRINGS LOCATED INSIDE OF ENGINE. CALLED TWO WEEKS AGO FOR THE PARTS AND CALLED AGAIN IF THE LOCAL REPAIR SHOP KNOWS WHEN THE PART WILL BE COMING IN. THEY HAD NO IDEA. CALLED SUBARU RECALL CENTER. THEY HAVE NO IDEA HOW THE PARTS ARE HANDLED AND HOW MANY ARE READY TO SHIPPED OUT FOR THE REPAIR SHOPS.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HYMAN BROTHERS SUBARU (11960 MIDLOTHIAN TURNPIKE, MIDLOTHIAN, VA 23113, (804) 893-8900) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE). METRIC SUBARU (1767 E JERICHO TURNPIKE, HUNTINGTON, NY 11743) AND COMPETITION OF SMITHTOWN (601 MIDDLE COUNTRY RD, ST JAMES, NY 11780) STATED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS CONTACTED AND ALSO STATED THAT PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

RECEIVED A NOTICE ABOUT SAFETY RECALL (NHTSA ID 18V-722) INVOLVING RISK OF VALVE SPRING FAILURE THAT COULD LEAD TO ENGINE STALLING AND RISK OF CRASH. CALLED OUR LOCAL SUBARU DEALERSHIP IN GOLDEN, CO TO HAVE THE ISSUE RESOLVED. WAS TOLD THAT THE EARLIEST THAT THEY COULD GET TO IT WOULD BE MAY OF 2020 (15 MONTHS). "TOO MANY CARS ARE BEING RECALLED AT THE SAME TIME. 150 AHEAD OF US IN THE QUEUE FOR THIS REPAIR." THIS TRANSLATES TO ONLY 10 RECALL REPAIRS PERFORMED PER MONTH. SAID THAT THEY HOPE TO MOVE US EARLIER, BUT NO PROMISES WERE MADE. NO COMMENT ABOUT THEIR LIABILITY SHOULD THE FAILURE OCCUR DURING THIS OVER-ONE-YEAR TIMEFRAME WHILE WAITING FOR THIS SAFETY RECALL TO BE PERFORMED.

I RECEIVED AN 'IMPORTANT SAFETY RECALL' NOTICE REGARDING MY VEHICLE'S ENGINE ISSUE THAT NEEDS TO BE RESOLVED. PER THE INSTRUCTIONS ON THE NOTICE, I CALLED MY LOCAL DEALER TO SCHEDULE AN APPOINTMENT. DESPITE THE STRESSED IMPORTANCE OF THE SAFETY ISSUES REGARDING THIS RECALL IN THE LETTER RECEIVED VIA MAIL, THE PERSON AT THE DEALERSHIP SEEMED TO HAVE NO REAL CONCERN OR CARE FOR MY VEHICLE'S OR PERSONAL SAFETY, AND TOLD ME I COULD GO ON A WAITLIST FOR THE NEXT FEW MONTHS AS THEY WAIT FOR THE PARTS TO COME IN. I TRIED DISCUSSING MY DISSATISFACTION, WORRY, AND UPSET WITH THE PERSON AT SUBARU, BUT ALL SHE SAID WAS THAT I HAD TO WAIT. SO I ADDED MY NAME TO THE WAITLIST, AND CONTACTED SUBARU DIRECTLY, PER THE LETTER'S INSTRUCTIONS. SAME ANSWER FROM SUBARU, CLAIMING THAT THEY CANNOT REPAIR MY VEHICLE BECAUSE NOT ONE SINGLE DEALERSHIP HAS THE PARTS TO DO SO. I REITERATED THAT THIS MEAN I HAD TO HOPE MY CAR WOULDN'T HAVE AN ISSUE RESULTING IN MY PERSONAL SAFETY OR INJURY, AND THEY AGREED THAT YES, THAT'S ALL I CAN DO. ABSOLUTELY RIDICULOUS! IF THERE IS SOMETHING DANGEROUS ENOUGH ABOUT MY VEHICLE THAT THERE IS A NATIONWIDE RECALL, WHY IS IT THAT THERE IS NO RUSH TO GET THESE PARTS IN TO SERVICE THOSE WHO HAVE RECEIVED YOUR 'IMPORTANT SAFETY RECALL' WHICH STATES THAT 'YOU SHOULD IMMEDIATELY CONTACT YOUR SUBARU RETAILER FOR AN APPOINTMENT TO HAVE THIS IMPORTANT REPAIR PREFORMED' AS IT IS IN REGARDS TO A 'DEFECT' IN THE ENGINE OF THE VEHICLE THAT TRANSPORTS ME AND MY FAMILY DAILY. ABSOLUTELY NOT OKAY. GOOD ON SUBARU FOR NOTIFYING ME, BUT ABSOLUTELY NOT OKAY TO HAVE US WAIT MONTHS FOR A REPAIR ON AN ENGINE DEFECT AND INSTRUCT US TO JUST 'HOPE NOTHING HAPPENS' IN THE MEANTIME.