2013 SUBARU IMPREZA Complaints

TL* THE CONTACT OWNS A 2013 SUBARA IMPREZA. THE CONTACT WAS DRIVING 30 MPH, THE CONTACT STATED THAT THE BRAKES FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE MASTER CYLINDER WAS REPLACED HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.

BRAKE FAILURE AT LOW SPEED COMING TO STOP AT TRAFFIC LIGHT, TRACTION CONTROL LIGHT CAME ON,BRAKE LIGHT CAME ON AND CHECK ENGINE LIGHT ON. RETURNED TO DEALER TO REPAIR. DEALER TOOK 2 DAYS TO REPAIR . AT WITCH IT LASTED TILL TODAY(12/30/2013). THE SAME THING HAS HAPPENED AGAIN. VERY SCARY YOU WONDER IF THE CAR IS RELIABLE AND ALWAYS AFRAID TO TRAVEL NOW. HAVE GRANDCHILDREN AND CANNOT TRUST THIS CAR. I HOPE SOMEONE CAN HELP. HAVE TO RETURN TO DEALER (AGAIN) TO HAVE THEM LOOK AT IT (AGAIN). WONDER IF THEY KNOW HOW TO FIX IT. *TR

I WAS DRIVING INTO WORK IN THE MORNING AND AS I ENTERED THE PARKING AREA I NOTICED MY OIL LIGHT COME ON. I PARKED THE CAR AND CHECKED THE OIL, AND TO MY SURPRISE THERE WAS NOTHING ON THE STICK. I HAD JUST CHANGED THE OIL LESS THAN 2000 MILES PRIOR TO THIS AND I WAS CONCERNED. I PROCEEDED TO CHECK FOR LEAKS AND FOUND NONE. I TOOK THE CAR IN TO THE DEALER AND WAS INFORMED THAT MY ENGINE IS A QUART LOW ON MOTOR OIL (0W20), AND THAT THIS IS NORMAL BECAUSE 2.0I FB ENGINES BURN A QUART OF OIL EVERY 1200 MILES AT THE MOST. THIS IS ABSURD, I AM A FORMER ASE CERTIFIED MECHANIC AND THIS WAS NOT SOMETHING I THOUGHT TO BE NORMAL. THIS CARS IS RATED TO GO 7500 MILES BETWEEN OIL CHANGES, AND IF I AM BURNING A QRT OF OIL EVERY 1200 MILE THEN I AM ESSENTIALLY CHANGING THE OIL IN BETWEEN OIL CHANGES. TO CALL THIS A COMMON/NORMAL OCCURRENCE IS LIKE SAYING THAT THEY CARE NOTHING ABOUT THERE CUSTOMERS. THE DEALER ESSENTIALLY TOPED OFF MY OIL, PUT A STICKER IN THE WINDOW AND SAID IN 1200 MILE COME BACK AND WE WILL START AN OIL CONSUMPTION TEST, BUT NOT AT THE COST OF THE DEALER OR SUBARU. THIS INITIAL COST WOULD BE CHARGED TO ME THE CUSTOMER AT A COST OF ALMOST $100.00 DOLLARS WHICH I FIND RIDICULOUS SINCE THE CAR IS UNDER WARRANTY AND THIS IS A DIAGNOSTIC OF A FAILURE NOT A NORMAL OIL CHANGE. WHEN I CONTACTED SUBARU OF NORTH AMERICA I STILL GOT THE RUN AROUND, AND I FEEL AS IF THEY ARE HIDING THE FACT THAT THEY HAVE A WHOLE FLEET OF VEHICLES OUT ON THE ROAD READY TO BLOW ENGINES AND THEY ARE GOING TO DO THE SAME THING THEY DID IN THE PAST WITH THE 2.5 AND BLAME THE CUSTOMER. *TR

IN AN OUTSIDE PARKING LOT WITH PARKING BLOCKS STARTED THE CAR AND MOVED FORWARD TOWARD AND OVER THE PARKING BLOCK AT STARTING SPEED. THE CAR LEAPED FORWARD AND LOST BRAKING POWER, WITH THE BRAKE PEDAL GOING TO THE FLOOR. CAR LEAPED AHEAD ACROSS THE ASPHALT ROAD TO NEXT PARKING ROW ON GRAVEL WITH DRIVER TURNING RIGHT, TO AVOID A POLE AND STANDING CARS AHEAD, AND NON-ACCELERATING STEADY-SPEED MOVEMENT CONTINUED OVER SEVERAL PARKING BLOCKS ON GRAVEL WITHOUT ABILITY FOR THE DRIVER TO STOP USING BRAKE PEDAL. THE CAR COULD NOT BE STOPPED, WITH BRAKES DROPPING, EVEN WHEN BACK ON ASPHALT ROAD. MOVEMENT ONLY STOPPED WHEN SHIFT PUT IN PARKING POSITION. IN TOTAL THE BRAKING POWER WAS LOST FOR AT LEAST 5 SECONDS. THE TRIGGER FOR EVIDENCED BRAKE DISFUNCTION WAS LOW-SPEED FRONT-WHEEL COLLISION WITH THE CONCRETE BELOW-BUMPER PARKING BLOCK, OR PRESSING THE BRAKE PEDAL WHEN GOING OVER THE BLOCK, OR A COMBINATION OF THESE AND POSSIBLY OTHER FACTORS. DEALER STATED NO BRAKE FAILURE, NO FLUID LEAK, NO ERROR CODES. DRIVER HOLD RESPONSIBLE FOR THE > $2400 COST TO REPLACE DAMAGED EXHAUST SYSTEM AND SCRATCHED DRIVER-SIDE FRONT WHEEL. HOWEVER, MOST OF THE DAMAGE WAS CAUSED NOT BY THE INITIAL COLLISION WITH THE PARKING BLOCK, BUT THE SUBSEQUENT UNCONTROLLABLE MOVEMENT OVER SEVERAL (4-6) PARKING BLOCKS DUE TO LOSS OF BRAKE PEDAL FUNCTION. HAD THERE BEEN PEOPLE, CARS OR BIGGER OBJECTS AHEAD OF THE CAR, THE ACCIDENT COULD HAVE CAUSED SERIOUS INJURY OR EXTENSIVE PROPERTY DAMAGE. THE HEIGHT OF THE PARKING BLOCK WAS JUST SLIGHTLY HIGHER THAN THE HEIGHT OF A STANDARD SPEED BUMP. WE ENCOURAGE INVESTIGATION ON SUBARU IMPREZA 2013 BRAKE AND ABS FUNCTION WHEN BRAKING OVER SPEED BUMPS, CURBS AND OTHER LOW OBSTACLES OR FOLLOWING A LOW-SPEED, LOW-OBSTACLE FRONT-WHEEL COLLISION. *TR

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED AS THE TRACTION CONTROL INDEPENDENTLY DISENGAGED WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE DEALER FOUND CERTAIN SPIDER SPECIES HAD CRAWLED INTO THE FUEL SYSTEM, CREATING A WEB THAT CAUSED THE ENGINE LIGHT TO ILLUMINATE AND THE TRACTION CONTROL TO FAIL. THE FUEL SYSTEM WAS CLEANED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 3,200. . UPDATED 03/12/14*LJ

WE WERE PULLING INTO A PARKING PLACE, TURNING THE WHEEL AND THE CAR UNEXPECTED LEAPED FORWARD. THIS HAS OCCURRED NOW 5 TIMES--ALL TIMES MOVING SLOWLY FORWARD, TURNING THE WHEEL AS WE TRIED TO PARK. THIS HAS OCCURRED WITH BOTH MY PARTNER DRIVING, AND WITH MYSELF DRIVING. SO FAR WE HAVE MANAGED TO SLAM ON THE BRAKES IN TIME--AND THEY STOPPED THE CAR. BUT WE FEAR CRASHING OR ACCIDENTALLY HURTING SOMEONE. *TR

I BOUGHT MY 2013 SUBARU IMPREZA AND WITH APPROX 10,000 MILES I GOT A LOW OIL LIGHT ON. I FOUND OUT MY SUBARU BURNS A QUART OF OIL EVERY 2500-3000 MILES. THAT IS UNACCEPTABLE FOR A BRAND NEW CAR. SUBARU IS SELLING A LEMON. *TR

THE MALFUNCTION DESCRIBED IN THE FOLLOWING ALWAYS OCCURS UNDER THE CONDITIONS DESCRIBED. THIS IS A POTENTIALLY LIFE-THREATENING MALFUNCTION THAT IN MANY CASES WOULD RESULT IN THE TOTAL LOSS OF STEERING CONTROL WHILE THE VEHICLE IS IN MOTION. 1. CAR IS PARKED, WITH THE ENGINE OFF. 2. DRIVER ENTERS CAR, DEPRESSES CLUTCH PEDAL, AND RELEASES PARKING BRAKE. 3. VEHICLE ROLLS (EVEN SLIGHTLY) BEFORE ENGINE IGNITION IS TURNED ON AND ENGINE STARTS. 4. ENGINE STARTS AND THE STEERING MALFUNCTION LIGHT ILLUMINATES AND THE ELECTRIC POWER STEERING SERVO POWERS ON AND ACTIVELY LOCKS THE STEERING WHEEL IN POSITION, PREVENTING THE DRIVER FROM TURNING THE STEERING WHEEL. THIS CONDITION CONTINUES TO EXIST WHEN THE CLUTCH IS RELEASED AND THE VEHICLE IS IN MOTION UNDER ENGINE POWER. THIS CONDITION LASTS 4-10 SECONDS, AND THEN THE VEHICLE BEGINS OPERATING NORMALLY. IN ORDER TO TURN THE WHEEL, THE DRIVER MUST OVERPOWER THE POWER STEERING, SOMETHING MANY DRIVERS WOULD BE UNABLE TO DO. THIS IS NOT A CASE OF "DRY STEER" (ENGINE OFF STEERING) OR ATTEMPTING TO STEER WITHOUT POWER STEERING. THE VEHICLE CAN BE STEERED (WITH INCREASED STEERING EFFORT, AS EXPECTED) UNDER "DRY STEER" (ENGINE OFF) CONDITIONS, THE FIRST TIME THIS MALFUNCTION OCCURRED, THE VEHICLE WAS MOVING AT APPROXIMATELY 10 MPH BEFORE THE DRIVER (MYSELF) NOTICED THE INABILITY TO STEER. I NARROWLY MISSED CRASHING INTO A CURB/DIVIDER BY PERFORMING A "PANIC STOP" WITH THE BRAKES. I WAS UNABLE TO STEER TO AVOID THE CURB, I WAS FORCED TO COME TO A RAPID STOP USING THE BRAKES. *TR

2013 SUBARU IMPREZA. CONSUMER WRITES IN REGARDS TO BRAKE ASSIST SYSTEM. *SMD ACCORDING TO THE SUBARU MANUAL, THE BRAKE ASSIST SYSTEM ASSISTED THE BRAKE POWER WHEN THE DRIVER CANNOT DEPRESS THE BRAKE PEDAL STRONGLY AND THE BRAKE POWER WAS INSUFFICIENT. BRAKE ASSIST GENERATED THE BRAKE POWER ACCORDING TO THE SPEED AT WHICH THE DRIVER DEPRESSED THE BRAKE PEDAL. THE CONSUMER STATED WHILE DRIVING IN THE RIGHT LANE, ON A RURAL INTERSTATE HIGHWAY, WITH VERY LITTLE TRAFFIC. WITH THE CRUISE CONTROL SET AT 65 MPH, HE IMMEDIATELY HAD TO HIT THE BRAKE, AS ANOTHER DRIVER MOVED INTO HIS LANE. THE CONSUMER STATED THE POWER ASSIST FORCEFULLY SLOWED THE VEHICLE DOWN, AGAINST HIS WILL. THE CONSUMER STATED HE FOUND HIMSELF STRUGGLING WITH THE ACCELERATOR PEDAL, TO TRY AND GAIN SPEED.

WAS AT A RED LIGHT, STOPPED. LIGHT TURNED GREEN STARTED TO GO, WENT TO SHIFT INTO 2ND GEAR AND HEARD A LOUD POP AND THE CAR WOULDN'T GO ANY MORE. HAD IT TOWED TO GERALD JONES SUBARU DEALER, WHERE I BOUGHT IT. WAS TOLD IT WAS DRIVER ERROR AND THE CLUTCH WENT OUT. AN INDEPENDENT MECHANIC SAID HE'S SEEN IT PLENTY OF TIMES IN THE WRX GOING BACK TO 2008 AND THAT SUBARU HAS DEFECTIVE WELDS ON THE VEHICLES' FIREWALL, WHICH RESULTS IN CLUTCH AND/OR BRAKE FAILURE. *TR