2011 SUBARU IMPREZA Complaints

WHILE DRIVING ON THE FREEWAY, I HIT A BUMP AND THE REAR VIEW MIRROR FELL OFF IT'S ATTACHMENT ON THE WINDSHIELD. REAR VIEW MIRROR WAS DANGLING DOWN FROM WIRE. CHECKED WITH THE DEALER, STATED THERE WAS A "CAMPAIGN" IE. NOT A RECALL FOR THIS ISSUE SO IT'S A KNOWN ISSUE. MY CAR BEING OUT OF WARRANTY, I PURCHASED NEW REAR VIEW MIRROR MOUNT ADAPTOR FROM THE DEALER AS CAR IS OUT OF WARRANTY. NEW ADAPTOPR SHOWS REDUCED CHAMFERS ENSURING SCREWS (TOO SHORT?) ENGAGE PROPERLY. INSTALLED NEW MOUNT WITH BLUE LOCKTITE TO ENSURE THIS THING WILL NOT BE SCARING THE HECK OUT OF ME AGAIN (WHILE DRIVING FREEWAY SPEED) PREVIOUS BLOCK AND NEW PURCHASE ONE DO NOT SHOW EVIDENCE OF BLUE LOCKTITE. REF SUBARU P/N H501SSA041. *TR

I HAD LEASED MY 2011 IMPREZA 2.5I PREMIUM THROUGH METRIC SUBARU IN 2011, I EXTENDED MY 36 MONTH LEASE ANOTHER 5 MONTHS IN JUNE 2014 THROUGH CHASE BANK, AND WAS NOW IN THE PROCESS OF BUYING THE CAR THROUGH CHASE. ON OCTOBER 11, 2014, AFTER DOING A COURTESY MULTI-POINT INSPECTION, [XXX], THE SERVICE ADVISOR, ADVISED ME TO GET OUT OF THIS CAR AND INTO A NEW CAR WITH AN EXTENDED WARRANTY, SHE TOLD ME THAT I NEEDED REAR BRAKE PADS FOR $265 AND MY STRUTS WERE SWEATING AND I WOULD NEED TO REPLACE THEM FOR $1,100. I LEFT THERE, MY BRAKES WERE NOW SQUEALING... VERY ODD. I CALLED SUBARU OF AMERICA AND SPOKE TO [XXX], I ASKED IF THEY BE ABLE TO SOMEHOW EXTEND MY WARRANTY TO COVER THE COST OF THE REAR STRUTS, [XXX] SAID THAT SOA WOULD COVER THE COST. [XXX] MADE ARRANGEMENTS WITH RICH, THE SERVICE MANAGER AT METRIC, AND I SCHEDULED AN APPOINTMENT FOR OCTOBER 18, 2014 TO HAVE THE REAR STRUTS AND REAR BRAKE PADS REPLACED. I LEFT METRIC SUBARU WITH A VIBRATION IN MY SEAT AND ON THE FLOOR, AND A BOUNCINESS/BUMPINESS IN MY SEAT, THE BELTS, ENGINE AND EXHAUST SEEMS TO VIBRATE AND SOUND MUCH LOUDER. ONE WEEK LATER, NORTH COAST SUBARU TELLS ME I NOW NEED FRONT BRAKES AND I HAVE A BEND IN THE RIM OF THE FRONT LEFT SIDE AND MY TIRE IS RIPPED ON THE FRONT RIGHT SIDE, AND I NEED MY FRONT WHEELS BALANCED. THE PRICE TAG FOR THIS $550. TWO WEEKS LATER, COMPETITION SUBARU RECOMMENDS A BRAKE AND STEERING FLUID FLUSH AND AN OIL CHANGE, BECAUSE MY FLUIDS MAY BE CONTAMINATED. METRIC SUBARU TOPPED OFF MY FLUIDS ON OCTOBER 11? OTHER THAN THAT, THEY TELL ME MY CAR IS FINE. BUT IT'S NOT! GRAND PRIX SUBARU ALSO TELLS ME, "YOUR CAR IS FINE." I HAVE KEPT [XXX] WELL INFORMED, ALL SHE SAY IS "I AM SORRY YOU ARE HAVING SO MANY ISSUES WITH YOUR CAR". SUBARU IS DESTROYING MY CAR AND BLACKBALLING ME FROM ALL OF THE DEALERSHIPS. THERE IS ANOTHER BRAKELINE RECALL COMING UP... WHERE CAN I FIND AN HONEST SUBARU DEALERSHIP? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

3 TIMES THIS MONTH HAD TO TAKE MY SUBARU TO DEALER BECAUSE MY CAR WAS NOT ACCEPTING GAS IN THE TANK. IT WOULD SQUIRT EVERY GALLON BACK AT ME EACH INCIDENT THAT THIS OCCURRED. I HAD TO SUFFER SEVERE EYE BURNS TWICE DUE TOO THE GASOLINE HITTING ME DIRECTLY IN THE FACE. THANK GOD A FIRE DID NOT START. NOW I HAVE TO TAKE TO THE DEALER AGAIN BECAUSE PROBLEM STILL NOT SOLVED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! *TR

CLUTCH PEDAL SQUEAKS WHILE BEING DEPRESSED. CLUTCH PEDAL IS ATTACHED TO THE FIREWALL. FIREWALL JOINT IS WEAK. BRAKE PEDAL WILL SLIGHTLY SHIFT WHEN CLUTCH IS DEPRESSED. THERE IS CURRENTLY ONLY MINOR MOVEMENT BUT IT HAS BECOME WORSE AND WORSE. THERE ARE SHOPS THAT OFFER A "REPAIR" BY RE-WELDING THE FIREWALL BUT IT IS AN EXPENSIVE FIX. I FORESEE THIS BEING A SAFETY ISSUE AND NEEDS TO BE A RECALL. THE FIREWALL SEAMS COULD BREAK AND WE COULD LOSE OUR BRAKING. ALSO, THE FIREWALL WOULD NOT BE ABLE TO DO ITS JOB OF PROTECTING US FROM A POTENTIAL FIRE. PLEASE ADVISE. I WANT THIS REPAIRED BEFORE IT BECOMES A MAJOR OR CATASTROPHIC ISSUE. *TR

2011 SUBARU IMPREZA. CONSUMER WRITES IN REGARDS TO AIRBAG LIGHT WILL INDICATE OFF WHEN SOMEONE IS SEATED IN THE FRONT PASSENGER SEAT. *SMD THE CONSUMER STATED THE PROBLEM WAS INTERMITTENT.

BOTH DRIVER SIDE AND PASSENGER SIDE SUN VISORS NO LONGER STAY UP AND FLOP DOWN OBSCURING VISIBILITY. THE ONLY SOLUTION IS TO REMOVE THEM COMPLETELY AND NOW THEY ARE NOT AVAILABLE DURING GLARE CONDITIONS WHICH REDUCES VISIBILITY DRASTICALLY. IN NO WAY WERE THE VISORS ABUSED NOR WAS ANY WEIGHT PLACED ON THEM CAUSING THE MALFUNCTION. *JS

ADD ME AS WELL TO THE LIST OF SUBARU DRIVERS WHOSE DRIVER SIDE SUN VISOR BROKE AND NO LONGER STAYED IN PLACE. THE CONTROL ARM ON THE VISOR CRACKED, RESULTING IN THE VISOR HANGING DOWN DIRECTLY IN FRONT OF THE DRIVER AND IMPAIRING VISIBILITY. WE WERE REQUIRED TO REMOVE THE VISOR AND LACK THE USE OF A VISOR DURING GLARE CONDITIONS WHICH WAS ALSO A SAFETY ISSUE AS BOTH CONDITIONS IMPAIR THE DRIVER'S ABILITY TO SEE ONCOMING TRAFFIC, OBSTACLES IN THE ROAD, ETC. THIS SEEMS LIKE A SERIOUS DEFECT WHICH MANY OTHERS HAVE APPARENTLY HAD AN ISSUE WITH AS WELL, AND CLEARLY SHOULD BE THE SUBJECT OF A RECALL. WE WERE FORCED TO PURCHASE A NEW VISOR FROM THE DEALERSHIP FOR $100. *JS

WHILE DRIVING HOME TO BOULDER, CO FROM GOLDEN, I HEARD WHAT SOUNDED LIKE A GUNSHOT OVERHEAD AND IMMEDIATELY PULLED OVER. MY SUNROOF HAD EXPLODED OUTWARD. THERE WAS NO ROAD DEBRIS OR ROCKS OR ANYTHING THAT MIGHT HAVE HIT IT. THE SUNSHADE WAS CLOSED, SO NO GLASS FELL INTO THE CAR. HALF THE GLASS WAS GONE, AND WHAT WAS STILL ATTACHED WAS COMPLETELY SHATTERED. NOT COOL. *TR

ADD OUR NAMES TO THE LIST OF SUBARU DRIVERS WHOSE DRIVER SIDE SUN VISOR BROKE AND NO LONGER STAYED IN PLACE. THE CONTROL ARM ON THE VISOR CRACKED, RESULTING IN THE VISOR HANGING DOWN DIRECTLY IN FRONT OF THE DRIVER AND IMPAIRING VISIBILITY. WE WERE REQUIRED TO REMOVE THE VISOR AND LACK THE USE OF A VISOR DURING GLARE CONDITIONS WHICH WAS ALSO A SAFETY ISSUE AS BOTH CONDITIONS IMPAIR THE DRIVER'S ABILITY TO SEE ONCOMING TRAFFIC, OBSTACLES IN THE ROAD, ETC. THIS SEEMS LIKE A SERIOUS DEFECT WHICH MANY OTHERS HAVE APPARENTLY HAD AN ISSUE WITH AS WELL, AND CLEARLY SHOULD BE THE SUBJECT OF A RECALL. WE WERE FORCED TO PURCHASE A NEW VISOR FROM THE DEALERSHIP FOR $100, AND I WOULD ECHO THE COMMENTS OF ANOTHER COMPLAINANT THAT THE DEALERSHIP HAVING PLENTY OF VISORS IN STOCK SUGGESTS THAT THIS IS A VERY COMMON ISSUE. *TR

IN COLD WEATHER (APPROX. 10 DEGREES FAHRENHEIT OR BELOW) UPON STARTING THE VEHICLE A HIGH-PITCHED NOISE CAN BE HEARD AND THE TRACTION CONTROL WARNING LIGHT AND HILL-HOLD WARNING LIGHT AT TIMES SIMULTANEOUSLY ILLUMINATE. EACH TIME I HAVE CYCLED THE IGNITION OFF AND THEN STARTED THE VEHICLE AGAIN THE WARNING LIGHTS ARE NO LONGER ON. IN SUCH EXTREME TEMPERATURES THIS FORCES ME TO DECIDE BETWEEN CLEARING THE WARNING LIGHTS IN THIS MANNER AND HOPING THE VEHICLE WILL START AGAIN DUE TO THE STRAIN PLACED ON THE VEHICLE'S BATTERY IN SUCH CONDITIONS OR LEAVING THE WARNING LIGHTS ILLUMINATED KNOWING THAT I WILL HAVE LIMITED SAFETY ASSIST FROM THE AFFECTED SYSTEMS IN THESE EXTREME DRIVING CONDITIONS. IN EITHER CIRCUMSTANCE I AM FORCED TO MAKE AN UNFAVORABLE CHOICE. I HAVE CONTACTED SUBARU OF AMERICA TO DOCUMENT THIS CONCERN. *TR