2012 SUBARU IMPREZA Complaints

LEASED FROM BIZZAROS THE CAR WAS INSPECTED WITH A BROKEN SEAT BELT THERE'S RECALLS THE CAR KEEPS EATING BEARINGS AND HUBS THE CAR IS SIMPLY NOT SAFE AND BIZZAROS TOLD ME NOTHINGNESS IS WRONG WITH IT THE POWER TRAIN BRAKES AND ROTORS AND TIRES WERE FILLED TO 69PSI WHEN GOT IT

PARTIAL LOSS OF ELECTRONIC POWER STEERING AFFECTING ABILITY TO STEER RIGHT. CAR NATURALLY PULLS TO THE LEFT (INTO ONCOMING TRAFFIC) DUE TO POWER STEERING ASSIST BEING STRONGER THAT DIRECTION. DEALER INDICATES THERE IS A SERVICE BULLETIN FOR THIS ISSUE (CRACKED EPS GEAR BOX), SO IT IS KNOWN. BUT THERE HAS NOT YET BEEN A RECALL FOR THIS ISSUE.

1. 5/12/17. RANDOM SURGE FROM STOP OR SLOW SPEED. STOPPED AT LIGHT, GENTLY STEPPED ON GAS TO PULL AHEAD, CAR SURGED HARD AND QUICKLY INTO THE CAR IN FRONT OF ME. $1500 DAMAGE TO MY CAR. 2. 1/11/18. STOPPED AT LIGHT, GENTLY STEPPED ON GAS TO PULL AHEAD, CAR SURGED VERY HARD AND QUICKLY INTO THE CAR IN FRONT OF ME, THAT WAS QUITE SOME DISTANCE AWAY! AS I KNEW THE CAR HAS AN ISSUE WITH SURGING. THIS TIME $9500 DAMAGE TO MY CAR, UNKNOWN AMOUNT TO OTHER CAR. STATE FARM SHOULD HAVE TOTALED CAR, SAID INTERIOR WAS IN GREAT CONDITION. SO NOW WE HAVE TO KEEP DRIVING A CAR THAT IS NOT SAFE. 3. 3/5/18 (APPROX) THIS TIME I WENT TO PICK UP MY GRANDSON AT AFTERNOON PROGRAM, THE PARKING LOT ON HILL OVERLOOKING THE SCHOOL. STOPPED TO PARK, NEEDED TO PULL UP A BIT, GENTLY STEPPED ON GAS AND CAR SURGED HARD AND QUICKLY. IF CURB HAD NOT BEEN BIG ENOUGH, I WOULD HAVE WENT DOWN HILL INTO CLASSROOM FULL OF CHILDREN. THE RESPONSE FROM SUBARU HAS BEEN THERE'S NOTHING WRONG, JUST VERY RESPONSIVE GAS PEDAL. BS! I HAVE BEEN DRIVING FOR 40 YEARS WITH NO ACCIDENTS NOW 2 IN 6 MONTHS AND I ALMOST WAS INVOLVED IN A MAJOR TRAGEDY. THIS NEEDS TO STOP NOW BEFORE SOMEONE IS KILLED. MAKE SUBARU RECALL IMMEDIATELY AND FIX THIS ISSUE. I AM NOT THE ONLY ONE, I FOUND OUT ONLINE. THE REASON WE BOUGHT A SUBARU WAS FOR SAFETY , NOW IT IS NOT SAFE TO DRIVE.

TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED AND WAS TOWED TO WEST HOUSTON SUBARU (17109 KATY FWY, HOUSTON, TX 77094). THE DEALER DIAGNOSED THAT THE OIL CONSUMPTION WAS HIGH AND THE VEHICLE EXCEEDED THE MILEAGE FOR THE EXTENDED WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 175,000.

DRIVING ON HIGHWAY AND THE CAR STOPPED/STALLED SUDDENLY WHILE IN MOTION, THIS WAS A DANGEROUS SITUATION, DRIVERS BEHIND ME HAD TO REACT TO MY SUDDEN/FULL STOP. I WAS TOLD IT WAS A TRANSMISSION PROBLEM.

TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIMEFRAME FOR NHTSA CAMPAIGN NUMBERS: 18V772000 (ENGINE AND ENGINE COOLING) AND 19V149000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE PARTS WERE NOT AVAILABLE AND THE CONTACT HAD BEEN WAITING FOR MONTHS FOR THE PARTS TO ARRIVE. IN ADDITION, THE CONTACT HAD TO PUMP OR APPLY EXCESSIVE FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. KEARNY MESA SUBARU (4797 CONVOY ST, SAN DIEGO, CA 92111, (858) 278-7100) WAS NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

THE AIRBAG SYMBOL TURNS ON AT ALMOST RANDOM TIMES, INDICATING THAT THERE IS AN ERROR WITH THE AIRBAG SYSTEM. ABOUT 50% OF THE TIME I DRIVE, THE AIRBAG SYSTEM LIGHT WILL COME ON AND STAY ON DURING MY DRIVE, WITH A PASSENGER IN THE FRONT SEAT. SOMETIMES IF I TURN OFF THE VEHICLE AND TURN IT BACK ON, THE AIRBAG LIGHT WILL TURN OFF - BUT THERE IS NO CONSISTENT PATTERN. TODAY THE LIGHT CAME ON, I PARKED THE CAR FOR ABOUT 2 HOURS WHEN I TURNED IT BACK ON THE LIGHT WAS STILL ILLUMINATED.

MANUFACTURER RECALL NUMBERTKC19 - NHTSA RECALL NUMBER19V009000. VARIOUS SUBARU DEALERSHIPS ARE BOOKED THROUGH OCTOBER '19, AND JANUARY '20 IN THE MA AREA. THIS IS FORCING PEOPLE TO DRIVE WITH DEFECTIVE VEHICLES FOR FAR TO LONG. THE ONLY INFORMATION I COULD GET OUT OF THE PHONE REPS WAS THAT THEY ARE LIMITED TO HOW MANY OF THESE RECALLS THEY CAN PERFORM A DAY. THERE SHOULD BE NO LIMITS. IT'S UNSAFE FOR THE WAIT TIME TO BE 6 TO 9 MONTHS TO GET THE REPAIR FIXED.

SUMMARY: OUR 'VALVE SPRINGS' RECALL ('SUBARU RECALL WTY-84. NHTSA ID 18V-722. DEC. 2018') TOOK FIVE WEEKS TO COMPLETE ARE DAMAGED OUR VEHICLE. A MANDATORY RECALL REPAIR SHOULD 'FIRST DO NO HARM', BUT OUR CAR WAS RETURNED TO US IN SIGNIFICANTLY WORSE CONDITION THAN WHEN WE LEFT IT WITH THE DEALER WHO PERFORMED THE WORK. THIS DEALER IS REFUSING TO ADDRESS THE ISSUE, AND WE ARE NOW IN A POSITION WHERE WE MUST SELL THE VEHICLE, SEVERAL YEARS SOONER THAN PLANNED. TIME LINE: 4 FEB. 2019: DROPPED THE VEHICLE AT STEVENS CREEK SUBARU IN SANTA CLARA, CA. AT THIS TIME, OUR VEHICLE HAD NO NOTICEABLE PROBLEMS ' NO OIL LEAKS ON OUR GARAGE FLOOR, NO BURNING SMELLS, AND NO FUNNY NOISES. 7 MARCH 2019: CALLED BY DEALER AND ASKED IF I WISHED TO SPEND 'SEVERAL THOUSAND DOLLARS' TO REPAIR ENGINE LEAKS THEY CLAIM TO HAVE HAD FOUND. I POINTED OUT THAT THERE WERE ABSOLUTELY NO SIGNS OF OIL LEAKS WHEN I BROUGHT IN THE CAR, AND THAT I EXPECTED OUR CAR BACK IN AT LEAST AS GOOD CONDITION AS WHEN I DROPPED IT, BUT WITH THE RECALL ADDRESSED. CONCERNED THAT I WAS GOING TO HAVE TROUBLE, I EMAILED TO THE DEALER A PHOTO OF MY GARAGE FLOOR SHOWING NO EVIDENCE OF OIL DRIPPINGS (ATTACHED). 9 MARCH 2019: PICKED UP MY VEHICLE. IMMEDIATELY NOTICED STRONG BURNING SMELLS, AND OIL DRIPPINGS BEGAN TO APPEAR ON THE FLOOR. 16 MARCH 2019: CONTACTED DEALER AND ARRANGED FOR THEM TO INSPECT VEHICLE. OPENED CASE NUMBER 1-41918146136 WITH SUBURU. E-MAILED PHOTOS OF GARAGE FLOOR, NOW WITH OIL DRIPPINGS (ATTACHED.) 20-22 MARCH 2019: DEALER PERFORMED A COMPLEMENTARY REPAIR TO 'RESEAL THE PASSENGER SIDE VALVE COVER'. 22 MARCH 2019: SYMPTOMS NOT IMPROVED. WIFE REPORTED HEARING NEW SOUNDS. SINCE THEN: DEALER CLAIMS THE PROBLEMS WERE PREEXISTING, DESPITE THE FACT THAT THERE WERE NO SYMPTOMS BEFORE THE RECALL WORK, AND ARE REFUSING TO ADDRESS THE PROBLEM.

HIT A BUMP AND DASHBOARD LIT UP WITH SENSOR LIGHTS. SUBARU REPAIR SHOP INSPECTED WITH CODES AND SAID I NEED A NEW VALVE BODY FOR $1700. THE WARRANTY EXTENSION FOR THIS ENDED JULY 2018, BUT I NEVER RECEIVED A NOTIFICATION FROM SUBARU OR FROM MY SUBARU DEALER REGARDING THIS KNOWN PROBLEM WITH THE CVT.