2011 SUBARU LEGACY Complaints

NEW CAR, WOULD LOSE POWER WHILE DRIVING IN TRAFFIC ,UP HILLS AND TRYING TO CHANGE LANES. IN THE SHOP 8 TIMES SINCE NEW. SERVICE STATED THEY COULD NOT FIND A PROBLEM. THEY DID REPLACE AIR COMPRESSOR,SO THERE WAS SOME PROBLEM. TALKED TO SUBARU CUSTOMER SERVICE, THEY HAD IT TOSSED AROUND FOR 3 MONTHS,THEN DECIDED THEY WOULD MARK IT AS A COMPLAINT. THEY OFFERED NO HELP WITH ANY TYPE OF SOLUTION,HAVE HEARD THIS ABOUT SUBARU FROM OTHER OWNERS. RECEIVED LETTER FROM SUBARU WITH A1500.00 CASH LOYALTY REWARD IF I BOUGHT ANOTHER ONE. NOT POSSIBLE AS THEY WERE NEVER LOYAL TO ME. RALPH NADER SHOULD LOOK AT THIS AS I FEEL IT WAS UNSAFE AT ANY SPEED. TRADED IT IN ON A NEW CAMRY. SUBARU COST ME A LOT OF MONEY JUST TO GET RID OF A CAR THAT I FEEL IS IN THE SAME LEAGUE AS THE CORVAIR. *JS

DRIVING ON NEWLY PAVED HIGHWAY AT 80MPH THE CAR STARTS TO SHAKE AND VIBRATE. AT LOWER SPEEDS THIS IS NOT AN ISSUE. *TR

WHEN PARKED ON A STEEP DOWN SLOPE, I ATTEMPTED TO BACK UP IN ORDER THAT I COULD LEAVE AN OUTDOOR CONCERT WHERE I HAD PARKED OFF ROAD.. THE TRANSMISSION WOULD NOT ENGAGE IN REVERSE EVEN AFTER SEVERAL ATTEMPTS FROM PARK, NEUTRAL OR REVERSE AND KEPT DRIFTING FORWARD. I TRIED TO ENGAGE REVERSE WITH THE FOOT BRAKE AND EMERGENCY BRAKE ON AND IT STILL WOULD NOT ENGAGE. THE TRANSMISSION STAYED IN DRIVE AND WOULD ONLY GO FORWARD NO MATTER WHAT I DID. THE CAR MOVED 1 FOOT FORWARD WHEN IT WAS IN PARK, EMERGENCY BRAKE WAS ON AND THE CAR WAS TURNED OFF. WHEN IT DID THAT, IT LEFT THE DISTANCE BETWEEN MY CAR AND THE LEXUS IN FRONT OF ME ONLY AROUND 6 INCHES. I HAD NO OTHER OPTION BUT TO WAIT FOR THE DRIVER OF THE OTHER CAR TO ARRIVE AND DRIVE AWAY BEFORE I COULD LEAVE. IT WAS LATE AT NIGHT AND I WAS PARKED IN A FIELD IN A COUNTY PARK, IN ANOTHER INCIDENT, I WAS STOPPED AT A RED LIGHT ON AN UPHILL. WHEN THE LIGHT TURNED GREEN, I ATTEMPTED TO GO FORWARD BUT THE CAR DRIFTED BACKWARDS AND NEARLY CRASHED INTO THE CAR BEHIND ME. I HAD MY FOOT ON THE BRAKE WHEN THE LIGHT WAS RED, BUT TOOK IT OFF THE BRAKE TO ACCELERATE THE GAS. THE CAR ROLLED BACKWARD AND NEARLY HIT THE CAR BEHIND ME. THE TRANSMISSION FINALLY ENGAGED AFTER REVVING THE ENGINE STRONG AND BUCKED FORWARD. THIS CAR HAS THE CVT TRANSMISSION AND OTHER SYMPTOMS OF THE TRANSMISSION PROBLEM ARE LURCHING, BUCKING FROM A ROLLING STOP AND ROUGH IDLING. THE LOCAL SUBARU DEALER INSPECTED MY CAR AND SAID THE TRANSMISSION WAS OPERATING NORMALLY AND THAT THE HILL ASSIST BUTTON WOULD SOLVE THE PROBLEM. WE DO NOT BELIEVE THE DEALER'S STORY BASED UPON THE HUNDREDS OF POSTS OF SUBARU TRANSMISSION PROBLEMS AND ARE PURSUING A REPLACEMENT TRANSMISSION. THIS IS DEFINITELY A SAFETY ISSUE AS DRIFTING BACKWARDS OR FORWARDS WITHOUT ANY CONTROL OF THE CAR WILL JUST RESULT IN A CRASH SOONER OR LATER. I NO LONGER FEEL SAFE DRIVING THIS CAR! *TR

TL* THE CONTACT OWNS A 2011 SUBARU LEGACY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOST POWER, THE BRAKES SEIZED AND ALL OF THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS LATER TOWED TO THE DEALER WHERE THEY ADVISED THAT HE HAD USED BAD GASOLINE FUEL IN THE TANK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BUT THEY OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE UNAVAILABLE. THE VIN WAS UNAVAILABLE. *TR

THE GAS CAP SEAL IS NOT WORKING AS IT SHOULD. IT ONLY LAST TWO YEARS WITH 40K MILES. THE VEHICLE TRIP ON TROUBLE CODE: P0456 EVAPORATIVE EMISSIONS SYSTEM - SMALL LEAK DETECTED. IT HAPPEN 4 OUT OF 5 TIMES I FILL UP MY GAS TANK. EACH FILL UP, I VERIFY THAT THE GAS CAP IS TIGHT - CLICK A COUPLE TIMES. THE GAS CAP IS CHEAP. I CAN REPLACE IT MYSELF BUT DOES NOT LIKE SUBARU TO BECOME COVER UP LIKE TOYOTA. *TR

TL* THE CONTACT OWNS A 2011 SUBARU LEGACY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH THE BRAKES ENGAGED AND LOCKED UP. THE CONTACT MENTIONED THAT ALL THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENTAL PANEL IMMEDIATELY AFTER. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS LATER TOWED TO A DEALER. AFTER DIAGNOSIS THEY ADVISED HER THAT THE FAILURE WAS DUE TO THE GAS CAP TEARING AND THE TRANSMISSION MOTOR MOUNT HAD A LEAK. THE VEHICLE WAS REPAIRED FOR THE GAS CAP ONLY. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HER THAT THERE WERE NO SIMILAR ISSUES. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 23,500.

2011 SUBARU LEGACY. CONSUMER STATES VEHICLE HAS A FLAW OF WANDERING WHEN DRIVEN ON HIGHWAYS AT SPEEDS ABOVE 60 MPH *TGW THE CONSUMER STATED WHEN DRIVING AT SPEEDS OF 45 MPH OR LESS, THE STEERING WAS FINE, ALTHOUGH IT WAS CONSIDERABLY STIFFER. IN THE LOWER SPEED RANGE, THE DEAD-BAND ON THE STEERING WHEEL WAS NEAR ZERO. HOWEVER, AT HIGHWAY SPEEDS THE DEAD-BAND APPROACHED 1 INCH. THE DEAD-BAND SEEMED TO BE WHAT CAUSED THE VEHICLE TO WANDER CONTINUOUSLY FROM ONE SIDE OF THE LANE TO THE OTHER. THE WANDERING ONLY OCCURRED ON A STRAIGHT WELL USED HIGHWAY. ON CURVES, THERE WAS NO WANDERING BECAUSE THE STEERING WHEEL WAS AT THE EDGE OF THE DEAD-BAND. THE CONSUMER RETURNED THE VEHICLE TO THE DEALER TWICE. THE FIRST TIME. THE WHEELS WERE ALIGNED, WHICH DID NOT SOLVE THE PROBLEM. ON THE SECOND VISIT, THE SHOP COULD NOT REPRODUCE THE PROBLEM BECAUSE THERE WAS NO STRAIGHT WORN HIGHWAYS CLOSE BY. THE DEALER PERFORMED A FOUR WHEEL ALIGNMENT ON THE VEHICLE. THE CONSUMER CONTINUED TO EXPERIENCE THE WANDERING PROBLEM. UPDATED 12/19/12

PASSENGER AIR BAG SENSOR INDICATOR LIGHT WILL INTERMITTENTLY SHOW INDICATOR AS OFF WITH OCCUPANT IN PASSENGER SEAT (WEIGHT APPROX. 110 POUNDS). PASSENGER REMOVES ALL WEIGHT FROM SEAT AND REAPPLIES WEIGHT IN SAME POSITION AND/OR RESET PROCEDURE DETAILED IN MANUAL PERFORMED AND SENSOR WILL USUALLY COME BACK ON. VEHICLE HAS VISITED AUTHORIZED REPAIR FACILITY ON THREE OCCASIONS REGARDING ISSUE AND FIRST TWO VISITS REPAIR ATTEMPT MADE IN FORM OF "RE-ZEROING WEIGHT SENSOR" (FIRST ATTEMPT) AND "PASSENGER OCCUPANT DETECTION SENSOR CALIBRATION PROCEDURE" (SECOND ATTEMPT). THIRD VISIT WAS TOLD BY SERVICE MANAGER THAT PART IS PERFORMING WITHIN SUBARU SPECIFICATIONS. CALLED SOA CUSTOMER SERVICE TODAY AND SPOKE TO SUPERVISOR WHO SAID PART WAS PERFORMING WITHIN SPECIFICATIONS (AND FEDERAL SAFETY SPECS) DUE TO AUTHORIZED FACILITY LAST STATING AS SUCH DESPITE STILL HAVING ISSUES. SUPERVISOR EXPLAINED SENSITIVITY AND NUANCES OF SYSTEM BUT WAS NOT TO MY SATISFACTION AS LIGHT WILL BE OFF AND THEN COME ON AFTER RESUMING SAME POSITION AFTER REMOVING AND REAPPLYING WEIGHT. TOLD SUPERVISOR THAT WAS UNSATISFACTORY THAT I WOULD SUBMIT COMPLAINT TO NHTSA AND POSSIBLY WRITE CONGRESS-PERSON FOR INVESTIGATION/HELP. WAS THEN TOLD ISSUE WOULD BE ESCALATED TO SENIOR REPRESENTATIVE WHO WOULD CONTACT ME NEXT DAY. *TR

AT HIGHWAY SPEEDS GOING AROUND TURNS STEERING IS VERY LOOSE, CAR TO WONDER AND NOT MAINTAIN TRACK CAUSING YOU TO JERK THE WHEEL TO CURRECT.. *TR

WHILE DRIVING ON THE HIGHWAY AT 60+ MPH THE VEHICLE EXHIBITS A SEVERE "SWAY" OR PULL FROM SIDE TO SIDE. THE SEVERITY OF THE SWAYING INCREASES WITH SPEED, THE DRIVER HAS TO "FIGHT" THE STEERING WHEEL TO KEEP THE VEHICLE CENTERED IN ITS LANE. THE SWAY/PULL HAS BEEN PRESENT SINCE THE FIRST HIGHWAY TRIP AT ABOUT 1000 MILES, AND IS STILL PRESENT AFTER DEALER CHECKS AND REALIGNMENTS. THE SWAYING CAN BE SO SEVERE AS TO MAKE THE DRIVER FEEL THE CAR IS UNCONTROLLABLE AT NORMAL HIGHWAY SPEEDS. THE SWAYING CAN BE SO SEVERE AS TO CAUSE THE VEHICLE TO DEPART FROM ITS LANE. THE SWAYING/PULLING OCCURS IN ALL ROAD CONDITIONS. PASSENGERS IN THE VEHICLE HAVE COMMENTED ON THE SWAYING, STATING THEY FELT "UNSAFE". TIRE PRESSURES HAVE BEEN CHECKED AND ADJUSTED TO MANUFACTURERS SPECIFICATIONS BEFORE EACH HIGHWAY TRIP. WHEN TESTED WITH A CHASE VEHICLE THE 2ND VEHICLE DID NOT EXHIBIT THESE SYMPTOMS RULING OUT ROAD/WIND CONDITIONS. *TR