2005 SUBARU LEGACY Complaints

THERE WAS A RECALL ISSUED FOR MY CAR FOR BRAKE LINES THAT WOULD RUST IF THEY WERE NOT PROTECTED. I WENT TO A DEALER TO HAVE THE RECALL PERFORMED AND 6 MONTHS LATER THE BRAKE LIKE HAD ALREADY BUSTED. THE LINES WERE NEVER INSPECTED!! THE RECALL INFO IS 13V-110 THE CAR WAS MOVING AND I WAS COMING TO A STOP WHEN THE BRAKES GAVE OUT ON ME!

2005 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR AIRBAG RECALL. *SMD

TL* THE CONTACT OWNS A 2005 SUBARU LEGACY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V323000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I CALLED THE SUBARU DEALER IN NEWARK, DE (MATT SLAP) TO HAVE THE RECALL DONE ON MY CAR. I HAVE CALLED THREE TIMES IN OVER THREE MONTHS AND THEY STILL HAVEN'T SCHEDULED OR CALLED ME BACK TO HAVE THE RECALL DONE. I FEEL THAT 3+ MONTHS IS PLENTY OF TIME TO GET THE PARTS NEEDED TO DO THE JOB BUT, THEIR EXCUSE IS ALWAYS "WE DON'T HAVE THE PARTS".

TAKA RECALL. RECEIVED RECALL NOTICE IN FEBRUARY. NO FURTHER COMMUNICATION. CALLED LOCAL SUBARU DEALER. THEY HAVE NO IDEA WHEN PARTS WILL BE IN. CALLED THE PHONE NUMBER ON THE NOTICE (800-782-2783). NO OPTION AT ALL TO SPEAK WITH ANYONE. CALLED AUTO SAFETY HOTLINE. THE REP TRIED CALLING THE SAME NUMBER AND HAD THE SAME RESULTS. THE REP GAVE ME THE PHONE NUMBER OF OFFICE OF TRAFFIC SAFETY, REGION 8, 303-757-9381. BUSY SIGNAL FOR HOURS. SOMEONE NEEDS TO TAKE RESPONSIBILITY FOR T HIS SAFETY HAZARD. I'M SURPRISED THAT SUBARU IS NOT COMMUNICATING, AND ACTUALLY BLOCKED COMMUNICATION ABOUT THE ISSUE. I'M GETTING NOWHERE, AND IN THE MEANTIME MY CAR COULD BE A DEATH TRAP.

AFTER MY DAD FILLED HIS LEGACY WITH FUEL WE COULD SMELL FUMES FROM THE FUEL. WE TOOK IT TO THE SUBARU DEALERSHIP WE BOUGHT IT FROM FOR THEM TO OVERLOOK THE FUEL SYSTEM TO SEE WHERE THE LEAK WAS COMING FROM. AFTER IT WAS LOOKED OVER BY THE MECHANIC, WE WERE TOLD THAT THE GAS TANK ITSELF IS LEAKING AND WILL NEED TO BE REPLACED. WE ARE NOT MADE OF MONEY, SO WE CONTACTED SUBARU OF AMERICA AND ASKED FOR THEM TO HELP US WITH THE COST. THEY CONTACTED OUR SERVICE ADVISOR AND THE NEXT DAY TOLD MY DAD THEY COULD NOT HELP. TO US THIS IS A SERIOUS SAFETY ISSUE AND CAN NOT FIGURE OUT WHY SUBARU WOULDN'T WANT TO HELP WHEN IT CONCERNS CUSTOMER SAFETY. I KNOW THAT FORD IS RECALLING THEIR FUEL TANKS FOR THIS ISSUE, AND CANNOT SEE WHY SUBARU ISN'T DOING THE SAME. BETWEEN THE LEAKING FUEL TANK AND WAITING OVER A MONTH FOR THE AIR BAG RECALL, WE DO NOT FEEL SAFE DRIVING THIS CAR. HOPEFULLY WE WILL BE ABLE TO GET THIS FIXED AND THE CAR WILL BECOME SAFE TO DRIVE AGAIN.

TAKATA INFLATORS: THE MANUFACTURER IS TAKING A LONG TIME TO FIX THIS SERIOUS SAFETY PROBLEM. I GOT MY NOTICE IN FEBRUARY 2016, AND IT IS NOW APRIL AND I HAVE NOT BEEN NOTIFIED THAT THE DEALERS HAVE PARTS TO FIX MY VEHICLE. THIS IS TOO LONG.

SUBARU ISSUED A RECALL ON THE 2005-2008 LEGACY AND OUTBACK DUE TO AN INFLATOR IN THE FRONT PASSENGER AIR BAG NEEDING TO BE REPLACED. FOR FREE. FINE....THERE IS A SHORTAGE OF PARTS AND WE ARE EXPECTED, AND I QUOTE TO "NOT ALLOW PASSENGERS TO RIDE IN THE FRONT PASSENGER SEAT" THIS IS A SAFETY HAZARD IT SAYS IN ALL CAPS AND "IN THE EVENT OF A CRASH NECESSITATING DEPLOYMENT OF THE FRONT PASSENGER AIR BAG, THE INFLATOR COULD RUPTURE WITH METAL FRAGMENTS STRIKING VEHICLE OCCUPANTS AND POTENTIALLY CAUSING SERIOUS INJURY OR DEATH." MY LOCAL DEALERSHIP SAID IT COULD BE A YEAR BEFORE WE ARE IN LINE TO RECEIVE PARTS. COULD CAUSE DEATH TO SIT IN THE FRONT SEAT. WHY ARE WE NOT GIVEN LOANER CARS? HOW IS THERE A SHORTAGE OF AN INFLATOR? THIS IS UNACCEPTABLE AND A POTENTIAL FOR DEATH TO MYSELF AND RIDERS?

TAKATA RECALL I CONTACTED NOT ONE, BUT ALL OF MY LOCAL SUBARU DEALERS IN THE FIRST WEEK OF JANUARY TO FIND OUT WHICH HAD THE SHORTEST WAIT TIME FOR THE RECALL, WHICH THEY TOLD ME WAS 2 WEEKS. WHEN I CALLED BACK 3 WEEKS LATER, THEY TOLD ME IT WAS BACKORDERED AND "DON'T CALL US, WE'LL CALL YOU." IT IS NOW 5 WEEKS AFTER THAT, I'VE BEEN TOLD BY SUBARU THAT THERE'S NO DATE FOR WHEN THE PARTS WILL BE IN, AND MY CAR IS UNSAFE TO DRIVE. I HAVE A JOB; IF I CAN'T DRIVE MY CAR, THEN I NEED A RENTAL PROVIDED TO ME IN THE MEAN TIME, FREE OF CHARGE. LEAVING PEOPLE FOR AN INDETERMINATE PERIOD OF TIME WITH AN UNSAFE VEHICLE AND NO ALTERNATIVE IS UNCONSCIONABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2005 SUBARU LEGACY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V323000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.